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Lexmark Genesis S815 Support Question

Lexmark Genesis S815 Support Question

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Question posted by marcelverheyden51 on August 3rd, 2012

Touch Screen

the touch screen on my Lexmark Genesis S815 has gone blank and the 'coloured' options just below it are gone too

Current Answers

Answer #1: Posted by LexmarkListens on August 5th, 2012 5:45 PM
This answer was accepted by the poster of the original question.
LexmarkListens

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Try to unplug the power cable for about 20 seconds and plug it back in. If it doesn't help, unplug the power adapter at the back of the printer and plug it back in.

It the problem persist, please contact us via email or chat. We'd be happy to help.


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Related Lexmark Genesis S815 Manual Pages

User Manual - Page 2

... cartridges...13 Replacing ink cartridges...14 Ordering paper and other supplies...15 Recycling Lexmark products...16 Using the printer control panel buttons and menus 17 Using the printer control panel...17 Understanding the home screen...18 Navigating menus using the touch screen...20 Changing the Power Saver timeout...21 Saving paper and energy with Eco-Mode...
User Manual - Page 4

... setup...104 Networking FAQ...110 Using SmartSolutions 122 What is SmartSolutions?...122 Creating and customizing printer solutions...123 Maintaining the printer 125 Maintaining ink cartridges...125 Cleaning the exterior of the printer...126 Cleaning the scanner glass...127 Cleaning the touch screen...127 Troubleshooting 128 Before you troubleshoot...128 Using the Service Center to solve...
User Manual - Page 8

... The User's Guide is also available on the installation software CD. To return an ink cartridge, go to print more pages with the printer and is available on the Lexmark Web site at http://support.lexmark.com. Conserving ink • Use Quick Print or Draft Mode. Additional setup and instructions for using the...
User Manual - Page 10

... documents. 3 Scanner clip Hold photos, cards, or other small media in place. 4 Placement corner Correctly place photos and documents on the scanner glass. 5 Printer control panel with touch screen Operate the printer. 6 Paper support • Load paper. • Access paper jams. 7 Paper guide adjustment lever Adjust the paper guides. 8 PictBridge and USB port Connect...
User Manual - Page 11

... the fax area. • Print on both sides of a sheet of the printer, the customer support hot line, the ink tank information, and the MAC address...8226; Access the printhead. • Access paper jams. Store the touch-screen cloth. Use this connection method is supported in your printer 11 Connect the printer to the printer and the telephone line. Install, replace, or remove ink cartridges. ...
User Manual - Page 17

... off in Power Saver mode. • Change settings. • View printer messages and animation. 3 Home Return to a higher one. 2 Touch-screen display • Navigate the printer menus. Use To 1 Back • Return to the previous screen. • Exit from one menu level to the home screen. 4 Help View Help text messages. 5 Cancel Cancel the current job...
User Manual - Page 20

... Scroll up. 5 Scroll bar Scroll up or down the screen, and then lifting your finger up and down the menu list. 6 Down arrow Scroll down. Using the printer control panel buttons and menus 20 To navigate to navigate the screen. Navigating menus using the touch screen: • Use your fingers to the next or previous...
User Manual - Page 21

... 2-Sided Printing, then this guide start from the home screen. 2 Touch > Paper Setup > Paper Type. 3 Scroll up or down ) to view the list of your printer, make your selections using the scroll bar or arrows, or by flicking the screen up or down (using the touch screen. This setting is supported only in this setting is...
User Manual - Page 56

... to: SmartSolutions > ID Card Copy 3 When prompted to start printing. Copying 56 Copying a two-sided document 1 Load the original document. The Instant Preview home screen appears. 2 Navigate to: Copy > More Options > 2-Sided Copies 3 Select a two-sided copying option, and then touch Accept. • 2-Sided to 1-Sided-Make single-sided copies of the scanner glass...
User Manual - Page 57

.... 3 Use the slider to : Copy > More Options > Resize 3 Select the resize setting, and then touch Accept. Copying 57 Enlarging or reducing images 1 Load the original document. This selection allows you want to print. Making a copy lighter or darker 1 Load the original document. The Instant Preview home screen appears. 2 Navigate to change the darkness...
User Manual - Page 58

... collated 1 Load the original document. The Instant Preview home screen appears. 2 Navigate to: Copy > More Options > Number of Copies 3 Enter the number of copies you want to print, and then touch Accept. 4 Scroll to repeat the image on a page, and then touch Accept. 4 Press . This option is helpful when creating items such as groups of...
User Manual - Page 59

...card stock, or photo paper. 1 Load the original document. You may print up to the printer memory. 5 Follow the instructions on a sheet of paper. If you purchased a model without ..., and then reload it. The Instant Preview home screen appears. 2 Navigate to: Copy > More Options > 2-Sided Copies 3 Select a two-sided copying option, and then touch Accept. • 1-Sided to copy on the display...
User Manual - Page 193

... when memory card is inserted 152 minimum system requirements 22 multiple WEP keys 121 N N9UF Box 102 navigating menus using touch screen 20 network connection with USB 119 network overview 111 network printer installing 121 network security 112 network setup page printing 100 networking finding IP address of computer 120 finding IP address...
User Manual - Page 195

...touch screen cleaning 127 navigating 20 transmission report, fax 97 Transmit Terminal Identification (TTI) setting 85 transparencies 31 troubleshooting checking an unresponsive printer...enabling 26 software, optional finding, installing 25...printer does not respond 134 printer printing blank pages 134 printhead error 129 software did not install 130 shared printing 110 sharing printer in the printer...
Quick Reference Guide - Page 9

... download them to multiple laptops or PCs over a secure wireless network, as well as share the printer among multiple computers. • Intuitive touch screen-Use the full-featured color touch screen for computer-free printing. • SmartSolutions-Simplify printer tasks that will help you manage and accomplish printing and imaging tasks: • Wireless networking-Print and...
Quick Reference Guide - Page 14

About your ink cartridge comes with a twist cap, then twist and remove the cap. If your printer 14 15 Open the printer. Behind the printhead access door, you will find the touch-screen cloth and the customer support label, which identifies the model number of the printer, the customer support hot line, the ink cartridge information, and the MAC address. 16 Unpack the cartridges.
Quick Reference Guide - Page 17

... VoIP adapter, or any other adapter that allows you to access the phone line to the printer. 9 Memory card slot Insert a memory card. 10 Front door Access the ink cartridges.... Access the printhead. • Access paper jams. Store the touch-screen cloth. Use the To 5 Printer control panel with touch screen Operate the printer. 6 Paper support • Load paper. • Access paper...
Quick Reference Guide - Page 19

... Cancel the current job or task. 6 Start Start a job, depending on which mode is turned off the printer. 2 3 1 4 5 6 7 Use 1 Back To • Return to the previous screen. • Exit from one . 2 Touch-screen display • Navigate the printer menus. Press and hold for three seconds to Power Saver mode. Note: The display is selected. 7 Power...
Quick Reference Guide - Page 58

... of Copies 3 Enter the number of the document to the printer memory. 5 Follow the instructions on the display. The Instant Preview home screen appears. 2 Navigate to: Copy > More Options > 2-Sided Copies 3 Select a two-sided copying option, and then touch Accept. • 1-Sided to 2-Sided-Make two-sided copies of the one-sided document. • 2-Sided...
Quick Reference Guide - Page 91

..., a VoIP adapter, or a cable modem before you can download the software. Note: The default code is *9*, but for Windows users and is optional for increased security, you can change it on the touch screen. MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE You need to a number that appears on the "Install Additional Software...

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