HP N9120 Support Question
HP N9120 Support Question
Find answers below for this question about HP N9120 - ScanJet Document Flatbed Scanner.Need a HP N9120 manual? We have 3 online manuals for this item!
Question posted by tinaanstett on May 3rd, 2021
On My N9120 Fn2 Is Calling Out An Error Code 30.03.45
The N9120fn2 is pulling an error code 30.03.45 and the door when you open it and then go back to scanning it needs a bit of pressure on the door to continue scanning. otherwise it says there is a paper jam and it hasnt even scann'd anything yet.
Current Answers
Answer #1: Posted by hzplj9 on May 3rd, 2021 11:58 AM
hzplj9
Member since:
June 25th, 2012 Points: 4,874,710
Member since:
June 25th, 2012 Points: 4,874,710
This is one link that refers to your issue:
https://h30434.www3.hp.com/t5/LaserJet-Printing/30-03-23-and-30-03-45-error-codes/td-p/6591355
And this is a ;link to HP for the actual device:
https://support.hp.com/gb-en/drivers/hp-scanjet-enterprise-flow-n9120-fn2-document-scanner/19169854
It could be an error in the twain driver or USB. Re-installing drivers etc could resolve the issue. The worse case scenario is the scan unit has failed but don't go for that until you have exhausted all other options.
Hope that helps solve your dilemma.
Related HP N9120 Manual Pages
HP Scanjet N9120 - Getting Started Guide - Page 4
The only warranties for technical or editorial errors or omissions contained herein. Nothing herein should be liable for HP products and services are registered trademarks of the United States Environmental Protection Agency. HP ...
HP Scanjet N9120 - Getting Started Guide - Page 6
... packing tape. 3. Verify the contents of the box: The contents might vary by country/region.
2
HP Scanjet N9120 Set up
Follow the unpacking instructions shipped with the scanner. CAUTION: To avoid injury, use and maintain the scanner.
110 mm 4.33 in
350 mm 13.78 in
130 mm 5.12 in
105 mm 4.13 in...
HP Scanjet N9120 - Getting Started Guide - Page 7
...English
4
3
1
2
5
1
HP Scanjet N9120 scanner
2
Scanning software CDs
3
Power cable
4
USB ...scanner with document-management and scanning software that you already own, you only need to install the HP Scanjet Drivers and Tools. • If you do not already have document-management and scanning software, you are shipped with the scanner. Use the power cable to connect the scanner...
HP Scanjet N9120 - Getting Started Guide - Page 8
... the on the back of the scanner to the scanner. 6.
CAUTION: Be sure that came with the scanner to connect the scanner to your computer with the USB cable. NOTE: HP recommends using a USB port on position.
4
HP Scanjet N9120 Use the USB cable that you install the HP scanning software before connecting the scanner to the computer.
HP Scanjet N9120 - Getting Started Guide - Page 10
2 Use the scanner
Scanner overview
5
3
4
2
6
1
1 Front panel
2 Automatic document feeder (ADF) 3 ADF input tray 4 ADF output tray
5 Latch for opening the ADF 6 Power switch
Scanner front panel buttons
Use the buttons on the scanner front panel to start a scan and to configure some scanner settings.
1
2
4
6
6
HP Scanjet N9120
3
5
HP Scanjet N9120 - Getting Started Guide - Page 12
... a photocopy, and then scan the copy instead. To scan these documents, make sure that you are scanning.
• Scanning the following paper types. Chapter 2
Load original documents in the automatic document feeder
You can scan up to match the width and length of the paper that all of the documents are the same size.
8
HP Scanjet N9120 Width: Length: Weight:
70...
HP Scanjet N9120 - Getting Started Guide - Page 14
... to (and beyond) the edge of your documents as they come out of the documents that same edge in one direction, and then fan that you are scanning. Fan the edge that will be pointing into the feeder in the opposite direction.
10
HP Scanjet N9120 Select the stop in the output tray that best...
HP Scanjet N9120 - Getting Started Guide - Page 16
... steps for the automatic document feeder (ADF) directly onto the scanner glass. NOTE: In the scanning software, choose the layout setting that do not meet the specifications for scanning are:
12
HP Scanjet N9120
Chapter 2
Load an original on the scanner glass
Place items that matches the orientation of the original on the scanner glass, as indicated by...
HP Scanjet N9120 - Getting Started Guide - Page 18
... same time.
14
HP Scanjet N9120 Follow the onscreen instructions to complete the scan.
Carry out the appropriate actions to complete the scan. Select print settings in the HP Document Copy dialog box. TIP: If you select duplex scanning or copying and you load the originals into the automatic document feeder (ADF), the scanner processes both sides of...
HP Scanjet N9120 - Getting Started Guide - Page 19
... Smart Document Scan Software Help The HP Smart Document Scan Software Help explains how to N9120, and then click User Guide. HP Scanner Tools Utility help The HP Scanner Tools Utility help , press the Tools button on the menu bar.
User Guide The scanner User Guide is displayed. 3. To open HP Smart Document Scan Software Help, double-click the HP Smart Document Scan...
HP Scanjet N9120 - Getting Started Guide - Page 20
...scanner helps ensure higher-quality scans. Maintenance, troubleshooting, and support
Occasional cleaning of the scanner is similar to solve problems with the scanner.
Document pages should not be found. • An internal error... correction fluid, or other substances in -depth instructions about maintaining the scanner, see the troubleshooting information in the on how to one of use...
HP Scanjet N9120 - Getting Started Guide - Page 22
... the HP
Scanjet Drivers and Tools. 5. Post-warranty period After the limited warranty period, help is described in Windows Vista, the Programs and Features tool) from the scanner.
2. Use the HP Scanning Software CD that is available online at www.hp.com/support or contact your product)
3. Please consult the product documentation that came...
HP Scanjet N9120 - Getting Started Guide - Page 26
..., and you . If HP receives notice of HP products will be uninterrupted or error free. Replacement products may have other rights that the operation of such defects during the... will be entitled to incidental use.
5. Chapter 5
Hewlett-Packard limited warranty statement HP Scanjet N9120 scanner
Model N9120
Asia/Pacific 1 year
Americas 1 year
Europe/Middle East/ Africa
1 year
1. TO ...
HP Scanjet N9120 - Getting Started Guide - Page 20
... switch on the right side of the following: • The scanner could not be initialized. • The scanner could not be curled, wrinkled, or stuck together. NOTE: For information on position.
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HP Scanjet N9120 Document pages should include cleaning the scanner glass and the automatic document feeder (ADF). CAUTION: Avoid placing items that have sharp edges...
HP Scanjet N9120 - Getting Started Guide - Page 22
... HP scanning drivers and utilities.
1. It is the fastest source for the latest information.
4. Please check the web site www.hp.com/support for up-todate product information and expert assistance, including the following items: • HP Scanjet N9120 Document ISIS/TWAIN • HP Scanjet N9120 Utilities
3. After 30 seconds, the Power LED is lit with the scanner...
HP Scanjet N9120 - Getting Started Guide - Page 26
... function of such defects during the warranty period, HP will be uninterrupted or error free. HP will replace software which it operate in a country/region in ...and workmanship when properly installed and used. Chapter 5
Hewlett-Packard limited warranty statement HP Scanjet N9120 scanner
Model N9120
Asia/Pacific 1 year
Americas 1 year
Europe/Middle East/ Africa
1 year
1. HP ...
HP Scanjet N9120 User Guide - Page 32
... LEDs are off. The scanner is on position.
30
Troubleshooting There is no power to scan.
To fix the problem, check the scanner cables and software as described in the following sections: • Check that the scanner has power • Check the USB connection • Uninstall and then reinstall the HP Scanjet utilities
Check that the...
HP Scanjet N9120 User Guide - Page 34
..., verify the following items: • HP Scanjet N9120 Document ISIS/TWAIN • HP Scanjet N9120 Utilities 3. After 30 seconds, the Power LED is lit with the scanner to the on the right side of an incomplete installation. Restart the computer. 4. Try uninstalling and then reinstalling the HP scanning utilities. 1. Check to the off . Press the Power switch to...
HP Scanjet N9120 User Guide - Page 45
...Scanjet
\9120\ directory. 2.
See also "Scanner LEDs" on the scanner front panel. Open the HP Scanner Tools Utility. 2.
On your hard drive, navigate to display the LED indications when there is a USB connection error or the scanner is off the scanner... button on the scanner front panel to stop a scan or copy and ...
Accessibility features The N9120 scanner includes the following accessibility features:
LED...
HP Scanjet N9120 User Guide - Page 47
... roller 27 replace separation pad 27 reset the scanner 30 rotate pages 14
S
scan background color 15 files too large 35 from HP Smart Document Scan Software 11 from other programs 12 process overview 10 with one button press 17
scan buttons troubleshoot 37
scan profiles troubleshoot 37, 38
scanner features 3 front panel buttons 4 lamp setting 5 lamp, troubleshoot...
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