HP N9120 Support Question

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Question posted by bisawarno on September 5th, 2016

Error Ex=1100 Paper Jam In The Adf. I Have Checked It And Found No Paper Jam

Scanning application says error Ex=1100 paper jam in the ADF. I have checked it and found no paper jam. I have turned on and off the application but the problem persists. What should I do?

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Answer #1: Posted by zzed41 on September 5th, 2016 7:57 PM

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zzed41

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Hi! It might be necessary to floss the system. Please see the link below for instructions.

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c04442099

Some illustrations can be found here

https://support.hp.com/us-en?openCLC=true

Hope this helps! If it does, please click on the Accept Answer button. I will greatly appreciate it! :)

Related HP N9120 Manual Pages

HP Scanjet N9120 - Getting Started Guide - Page 12

... notes or flags attached Overhead transparencies Papers that are stuck together Paper with wet substances such as glue or correction fluid • Before loading documents, make sure that you are the same size. 8 HP Scanjet N9120 Document loading tips • The ADF supports the following types of documents, make a photocopy, and then scan the copy instead. Width: Length: Weight...

HP Scanjet N9120 - Getting Started Guide - Page 16

... scanner glass Place items that matches the orientation of the original on the scanner glass, as indicated by the reference mark. How to scan The basic steps for the automatic document feeder (ADF) directly onto the scanner glass. NOTE: In the scanning software, choose the layout setting that do not meet the specifications for scanning are: 12 HP Scanjet N9120...

HP Scanjet N9120 - Getting Started Guide - Page 17

... document feeder (ADF), the scanner processes both sides of the pages that program. Scan from scanning software 13 Press the Tools ( ) button on the scanner front panel to Start drop-down list, select a profile. Optionally, if you load the originals into a software program if the program is assigned to start buttons, Scan ( ) and Copy ( ). TIP: To reduce paper jams...

HP Scanjet N9120 - Getting Started Guide - Page 20

... on how to solve problems with the scanner. NOTE: For information on the computer screen that is similar to a surge protector, ensure that the surge protector is connected to one of the scanner helps ensure higher-quality scans. You should include cleaning the scanner glass and the automatic document feeder (ADF). Check that the scanner has power The power...

HP Scanjet N9120 - Getting Started Guide - Page 21

... is off position, wait 30 seconds, and then press the Power switch to the scanner. • Use the cable that prevent the scanner from working correctly. Check the USB connection Check the physical connection to the on position. 3. If the problem persists after verifying the above items, try the following: 1. After the computer has restarted, try...

HP Scanjet N9120 - Getting Started Guide - Page 12

... Scanjet N9120 Width: Length: Weight: 70-300 mm 148 - 864 mm 49-120 g/m2 NOTE: In the scanning software, set the page size to match the width and length of documents might result in the automatic document feeder You can scan up to the documents. Document loading tips • The ADF supports the following types of the paper that the ADF...

HP Scanjet N9120 - Getting Started Guide - Page 16

... steps for the automatic document feeder (ADF) directly onto the scanner glass. Chapter 2 Load an original on the scanner glass. NOTE: In the scanning software, choose the layout setting that matches the orientation of the original on the scanner glass Place items that do not meet the specifications for scanning are: 12 HP Scanjet N9120 Minimum size: Maximum size...

HP Scanjet N9120 - Getting Started Guide - Page 20

... not be initialized. • The scanner could not be curled, wrinkled, or stuck together. To fix the problem, check the scanner cables and software as necessary. NOTE: For information on position. 16 HP Scanjet N9120 CAUTION: Avoid placing items that is similar to solve problems with the scanner. You should include cleaning the scanner glass and the automatic document feeder (ADF).

HP Scanjet N9120 - Getting Started Guide - Page 21

... then disconnect the power cable from working correctly. If the problem persists after verifying the above items, try using the scanner after verifying the above items, try the following : 1. ...keyboard and the mouse. 2. Check the USB connection Check the physical connection to the scanner. Do one of the following tasks depending on how the scanner is connected to the computer: ...

HP Scanjet N9120 User Guide - Page 4

... or hardware problems 30 Check that the scanner has power 30 Check the USB connection 31 Uninstall and then reinstall the HP Scanjet utilities 32 Scanner operation problems 32 Scanner will not turn on ...32 Scanner lamp stays on ...33 Scanner does not scan right away 33 Scanner scans only one side of a double-sided page 33 Scanned image is fuzzy ...33 Scanned pages are out...

HP Scanjet N9120 User Guide - Page 8

...; Scanning the following types of documents might result in paper jams or damage to match the width and length of the paper that are stuck together Paper with adhesive notes or flags attached Overhead transparencies Paper with paper clips or staples Coated paper Extremely thin, translucent paper Photos Papers that you are the same size. • The maximum capacity of the ADF...

HP Scanjet N9120 User Guide - Page 12

... the originals into the automatic document feeder (ADF), the scanner processes both sides of a twosided original at the same time. 10 Use the scanner Select the appropriate settings, and then initiate a scan. Do one of the original on the scanner front panel to scan The basic steps for scanning are scanning. TIP: To reduce paper jams, use scan settings that specify the...

HP Scanjet N9120 User Guide - Page 16

... the HP Smart Document Scan Software Help. The scanner can rotate the scan data to 300 x 864 mm (11.8 x 34 in), in ). You can choose to scan pages up to ...check box, and then select an existing profile from the list. 4. Click Continue. Open the HP Smart Document Scan Software. 2. Chapter 2 3. You can load the longer edge of these pages into the ADF input tray and obtain scan...

HP Scanjet N9120 User Guide - Page 24

...; The ADF rollers are available for and maintain the scanner. • Order maintenance and scanning supplies • Clean the automatic document feeder • Clean the scanner glass • Clean the scanner fan filters • Replace the feed roller and separation pad • HP Scanner Tools Utility scanner maintenance information Occasional cleaning of use and the type of paper that...

HP Scanjet N9120 User Guide - Page 29

... • Streaks on scans or paper jams occur repeatedly and cleaning the automatic document feeder does not help. • The HP Scanner Tools Utility Maintenance tab ...indicates that the filter and the filter cover are completely dry. Open the top ADF...

HP Scanjet N9120 User Guide - Page 33

... scanner from the scanner. 2. Leave the scanner directly connected to the computer in step 1, the communication problem might not be compatible with the scanner. If the problem persists after verifying the above items, try the following: 1. Do one of the following : 1. If the scanner works and you changed the way it into another USB device. Check the USB connection Check...

HP Scanjet N9120 User Guide - Page 36

... heads, which is completely black or completely white When scanning with the ADF, check the paper orientation. 34 Troubleshooting See also • "Automatically rotate scanned pages" on page 14 • "Use scanner hardware compression for non-OCR scans, which results in faster scans. The hidden pages are not scanned. Typically, the use of the Profile Settings dialog box, click...

HP Scanjet N9120 User Guide - Page 37

... ink. Check that all documents are trying to scan is placed face down on the glass and the lid is the recommended resolution. See also • "Clean the automatic document feeder" on page 22 • "Clean the scanner glass" on the scanner glass. Clean the ADF or the scanner glass. 3. If the second original has the same problem, clean...

HP Scanjet N9120 User Guide - Page 44

... firmly. • A problem with the ADF hardware might not be securely latched. Use the following resources: • For information about the scanning software that you have Internet access, for support contact information, see the information about the scanner, visit the HP scanner support Web site at least one piece of paper in ) long. Check that program. •...

HP Scanjet N9120 User Guide - Page 45

..., clear the Disable front panel buttons check box. To turn off . To use the LED Reader, follow these steps: 1. See also "Scanner LEDs" on the scanner front panel. When the buttons are disabled, you can still press the Cancel button on the scanner front panel to stop a scan or copy and the Power Save button to...