HP N8460 Support Question

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Question posted by pvsjois on March 9th, 2017

Win 7 Not Recognizing Scanner

My computer not recognizing scanner even after installing driver

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Answer #1: Posted by TheWiz on March 9th, 2017 6:10 AM

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TheWiz

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If you're sure you installed the correct driver then check and make sure the scanner is plugged in correctly in the back of the PC and the scanner itself. You'll also want to verify that the cable you're using is working properly. If all that checks out then it's possible the scanner is broken.

Related HP N8460 Manual Pages

Scanjet N8400 Setup and Support Guide - Page 6

Items shipped in the box. 2. Install the scanning software before connecting the USB cable. 2 HP Scanjet N8400 series Check the items shipped in the box Unpack the scanner hardware. Be sure to remove any shipping tape. 1 HP Scanjet N8400 series scanner 2 Automatic document feeder (ADF) and ADF input tray 3 Power cable 4 USB cable 5 Scanning software CDs...

Scanjet N8400 Setup and Support Guide - Page 7

... Document Scan Software NOTE: You must install the HP Scanjet Drivers and Tools in order to use HP Smart Document Scan Software Use to create high-quality scans from multi-page documents and to the HP software programs, several popular document management applications are necessary for the scanner lamp: • In Power Save mode...

Scanjet N8400 Setup and Support Guide - Page 8

...-featured optical character recognition (OCR) to create editable text that can be saved in order to set up the scanner hardware and prepare it for the scanner to work properly. Hold the ADF in the sockets on the scanner. 4 HP Scanjet N8400 series ScanSoft PaperPort CD Programs ScanSoft PaperPort Software use . Use the HP...

Scanjet N8400 Setup and Support Guide - Page 10

... cable CAUTION: Be sure you install the HP scanning software before connecting the scanner to the on position. Press the Power switch on page 2. Connect the square end of the cable to the scanner and the rectangular end of the scanner to your computer with the scanner to connect the scanner to the scanner. 6 HP Scanjet N8400 series

Scanjet N8400 Setup and Support Guide - Page 11

... be complete. This confirms that came with the scanner. 2. Repeat Step 5 at least once. See "Scanner does not work after installation" on the scanner front panel to open the HP paper-path cleaning cloth package that the hardware installation was successful, the drivers and tools are installed and the scanner hardware is functioning normally. CAUTION: Wait two minutes...

Scanjet N8400 Setup and Support Guide - Page 14

... button Use the Tools button to open the HP Scanner Tools Utility where you can override these buttons have ...scanner front panel, and then press the Scan Document To ( ) button to a standard profile. NOTE: If the HP Smart Document Scan Software is installed...NOTE: If the HP Smart Document Scan Software is not installed, these settings. Copy buttons To copy documents and images ...

Scanjet N8400 Setup and Support Guide - Page 16

...8226; Double-click the HP Scanner Tools Utility icon on the scanner front panel. To open HP Smart Document Scan Software, do one of the default profiles are assigned to Scanjet, and then click HP Smart... profiles are selectable from the Scan Document To buttons on the computer desktop. 12 HP Scanjet N8400 series Select a profile in the Profile Settings dialog box. 3 HP Smart Document ...

Scanjet N8400 Setup and Support Guide - Page 17

...scanner. The label can print if you insert the HP Scanning Software CD into the CD drive, the installation...Scanner Tools Utility. 2. For a button number, verify that you need additional profile labels, use the label_template.doc file located on the scanner front panel. • Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to another object in the scanner...

Scanjet N8400 Setup and Support Guide - Page 18

... or All Programs, point to HP, point to Scanjet, point to N8400 series, and then click User Guide. It provides information about using the scanner and the scanning software. A list of languages is the primary source for the installation dialog box to display. 2. User Guide The scanner User Guide is displayed. 3. 4 Where to get...

Scanjet N8400 Setup and Support Guide - Page 20

...) hatch. For instructions, see Clear jams from the ADF in the Troubleshooting section. 5 Troubleshooting Scanner error messages The scanner displays status and error messages on both sides click. 16 HP Scanjet N8400 series Press down firmly on the scanner front panel. For instructions, see Clear jams from the ADF in the Troubleshooting section. For...

Scanjet N8400 Setup and Support Guide - Page 21

... host. Press the Power Save button to the off position. 3. For more information, see the HP Scanjet N8400 series Setup and Support Guide. 3. Sort through the stack to turn the scanner off , and then turn the scanner on again by pressing one of the front panel buttons. For more help, see Contact HP...

Scanjet N8400 Setup and Support Guide - Page 22

... items, try the following messages displayed on page 6. Wait 60 seconds. 3. If the problem persists after installation, you might not be found. • An internal error has occurred. • The computer cannot communicate with the scanner. Troubleshoot the USB connection: 18 HP Scanjet N8400 series USB cable Check the physical connection to the...

Scanjet N8400 Setup and Support Guide - Page 23

... program: HP Scanjet Drivers and Tools 7. After the installation completes, connect the scanner to an electrical outlet, turn on the scanner, and then use the USB cable to connect the scanner to uninstall the following programs: • HP Scanjet N8400 series Document ISIS/TWAIN • HP Scanjet N8400 series Utilities 3. Leave the scanner directly connected to install the following...

Scanjet N8400 Setup and Support Guide - Page 24

... display to express what is described in Where to get additional information. You should include cleaning the scanner glass and the automatic document feeder (ADF). Accessibility The following standard HP support offerings: 20 HP Scanjet N8400 series Care and maintenance Occasional cleaning of use and the environment. The amount of care necessary...

Scanjet N8400 Setup and Support Guide - Page 25

...to qualified online support specialists • Software and driver updates for your product • Valuable product and ... above . Hewlett-Packard limited warranty statement HP Scanjet N8400 series scanner Model N8420 N8460 Asia/Pacific 1 year 1 year Americas 1 year...the troubleshooting section in material and workmanship when properly installed and used. If HP receives notice of purchase...

Scanjet N8400 Setup and Support Guide - Page 27

...49 g/m2 (13 lb) Maximum paper weight 120 g/m2 (32 lb) Regulatory information and product specifications 23 Scanner specifications Name Description Scanner type Flatbed with automatic document feeder (ADF) Size 625 mm x 415 mm x 265 mm (24.61 x 16...the ENERGY STAR® guidelines for the HP Scanjet N8400 series scanner and accessories. Your HP scanner is ENERGY STAR® compliant.

Scanjet N8400 Setup and Support Guide - Page 28

...at 0° to 60° C or (32° to dispose 24 HP Scanjet N8400 series Materials disposal This HP product contains the following materials that this material can ...be regulated because of Waste Equipment by Users in Private Households in the scanner and/or transparent materials adapter. Disposal of environmental considerations. For disposal or recycling information,...

Scanjet N8400 User Guide - Page 5

...the HP Scanjet N8400 series scanner. • What you can do with the scanner • Scanner hardware • Scanner software • Where to 215.9 mm x 355.6 mm (8.5 inches x 14 inches). 1 Scanner overview ... scanning software. Many of any size up to separate files based on the scanner glass. Feature Wide range of paper sizes Profiles Page management File management Optical Character...

Scanjet N8400 User Guide - Page 9

... sent directly to the currently selected printer. • Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to N8400 series, and then click Scanner Tools Utility. Scan Progress Window The Scan Progress Window opens when you open the utility, do one of the pages as they...

Scanjet N8400 User Guide - Page 10

... topics, follow these steps: ▲ Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to set up and connect the scanner, test the installation, and troubleshoot installation problems. User Guide This scanner User Guide is displayed. 3. In the Print dialog box, select a printer, specify printing options, and then click...