HP ENVY 120 Support Question
HP ENVY 120 Support Question
Find answers below for this question about HP ENVY 120.Need a HP ENVY 120 manual? We have 2 online manuals for this item!
Question posted by mzamiara on July 27th, 2014
Will Not Print In Black
Just put in a new black cartridge on my HP Envy 120 and it will not print black at all?
Current Answers
Answer #1: Posted by SoCalWoman on July 27th, 2014 11:06 PM
SoCalWoman
Member since:
December 16th, 2012 Points: 2,938,577
Member since:
December 16th, 2012 Points: 2,938,577
Hello mzamiara,
Please review the troubleshooting steps for your HP printer model here
For best results, please follow the steps as shown and in the order given
Much appreciation to those who acknowledge our members for their contribution toward finding a solution.
~It always seems impossible until it is done~
Nelson Mandela
Related HP ENVY 120 Manual Pages
User Guide - Page 3
Contents
Contents
1 HP ENVY 120 e-All-in-One series Help...3
2 Get to know the HP ENVY 120 series Printer parts...5 Control panel features...7
3 How do I?...9
4 Print Print photos...11 Print documents...12 Print labels and envelopes...13 Select Print Media...14 Load media...15 Tips for print success...17
5 Copy and scan Copy text or mixed documents...19 Scan to a computer, memory device, or...
User Guide - Page 5
on page 9 • Print on page 11 • Copy and scan on page 19 • Use Web Services on page 23 • Work with cartridges on page 25 • Connectivity on page 31 • Solve a problem on page 37 • Technical information on page 45 • HP support on page 42
HP ENVY 120 e-All-in -One...
User Guide - Page 6
Chapter 1
HP ENVY 120 e-All-in-One series Help
4
HP ENVY 120 e-All-in-One series Help
User Guide - Page 7
2 Get to know the HP ENVY 120 series
• Printer parts • Control panel features
Printer parts
Front view of the printer
Get to know the HP ENVY 120 series
Get to know the HP ENVY 120 series
5
User Guide - Page 8
... turn off , a small amount of the photo and memory device slots 8 Paper path cover 9 Print cartridge carriage 10 Print cartridges (installed) 11 Output tray extender. Indicates the location of power... Touch once to know the HP ENVY 120 series Comes out automatically when printing or copying, then stows automatically. 12 On button. Use only the power cord supplied by HP.
6
Get to a computer...
User Guide - Page 9
... if Web
Services is available.
From other screens, provides help is enabled, print out a report.. 4 Wireless Settings: Opens the Wireless menu where you can...print, and save your copy, edit for size and darkness, select black or color, and
select the number of copies. You can preview your photos. 11 Copy: Opens the Copy menu where you can also change settings to know the HP ENVY 120...
User Guide - Page 10
Chapter 2
Get to know the HP ENVY 120 series
8
Get to know the HP ENVY 120 series
User Guide - Page 15
... type from the Paper Size drop down lists. • Click Advanced to the light. To print a group of labels or envelopes until the guides stop. 5.
Make sure you can get stuck...addresses on page 17
Print labels and envelopes
With the HP ENVY 120 series, you have paper loaded in the Print dialog box. Load the labels or envelopes into the paper tray. To print from the Printer Features...
User Guide - Page 16
... 7 inch) and two finishes -
Chapter 4
Select Print Media
The HP ENVY 120 series printer is designed to work together so your country...blacks, and dry faster than ordinary plain papers.
It resists water, smears, fingerprints, and humidity. HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to meet high standards of reliability and print...
User Guide - Page 29
..., click HP ENVY 120 e-All-in-One series. d. Clean cartridges
If print quality is unacceptable, and the problem is not supported in all countries/regions. In the Tools Menu, touch Clean Cartridges. 4.
In the Setup menu, touch Tools. 3. On the Tools menu, touch and drag your computer, click All Programs, click HP.
In addition, you insert new cartridges, align...
User Guide - Page 30
.... 2.
The singlecartridge mode is initiated when a print cartridge is complete. Related topics • Replace the cartridges on page 29
Use single-cartridge mode
Use the single-cartridge mode to exit single-cartridge mode. In the Setup menu, touch Tools. 3. NOTE: When the HP ENVY 120 series operates in the product, verify that the print cartridge is displayed on page 27
Tips...
User Guide - Page 33
...
Connectivity
31
8 Connectivity
• Add the HP ENVY 120 series to a network • Change from a USB connection to a wireless network • Connect a new printer • Change network settings •... a timer for approximately two minutes in which the corresponding button on the networking device needs to be connected to the wireless network that includes a WPS-enabled wireless ...
User Guide - Page 34
... or laptop with the Wireless Setup Wizard 1. NOTE: Installation time can vary depending on a wireless network that has Internet access, HP recommends that you have connected the HP ENVY 120 series to the network. The device displays a PIN. ❑ Enter PIN on the printer display, touch the Wireless icon. c.
b. Connect to an integrated wireless WLAN...
User Guide - Page 35
... Connectivity
Change from the Wireless menu on the HP ENVY 120 series.
3. Quit all applications running on the screen.
2. Make sure your computer and print a self-test report to the product. ... to connect.
6. From the Start menu on the network.
5. Click HP ENVY 120 e-All-in Applications/Hewlett-Packard/Device Utilities to change from a USB connection to a wireless network
If you...
User Guide - Page 36
... can use the installed printer software or a printing app for example: HP-Print-xx-ENVY-120. After you connect to Wireless Direct, you can have not finished connecting the printer to your wireless computer or mobile device, search for and connect to the Wireless Direct name, for mobile devices to print to the printer. On the Wireless menu...
User Guide - Page 39
...• Check cartridge access door • Troubleshooting print carriage jams • HP support
Get more help
You can automatically fix this issue. Titles of the help about your HP ENVY 120 series by entering...any changes, try the following : • Windows 7: From the Windows Start menu, click Devices and Printers. • Windows Vista: From the Windows Start menu, click Control Panel, and...
User Guide - Page 41
...-click the icon for your HP ENVY 120 series, online: • Learn how to go online for more information. c. Check the print queue again to make sure...print quality problems with your product to print again. If there are still documents in diagnosing network connection issues.
If the above solutions do one of the following: • Windows 7: From the Windows Start menu, click Devices...
User Guide - Page 45
... the Middle East, and Africa, go to provide the following information:
• Product name (HP ENVY 120 e-All-in front of the computer and the product. Additional warranty options
Extended service plans are ...call costs information, see www.hp.com/support.
Be prepared to www.hp.com/support. Contact your HP dealer or call
Call HP support while you add any new hardware or software to your...
User Guide - Page 47
...length to minimize injected noise
due to potential high electromagnetic fields
Print resolution
Draft mode • Color Input/Black Render: 300x300dpi • Output (Black/Color): Automatic
Technical information
45 For complete product specifications, see the printed documentation that came with the HP ENVY 120 series. For information about future operating system releases and support, visit...
User Guide - Page 51
...is automatically disabled when the printer establishes a wireless connection with a network router or when you are printing through a wireless connection over a network, Auto Power-Off should be disabled to sleep mode can... your selection or No to 10 or 15 minutes. Set the Energy Save Mode
The HP ENVY 120 series Energy Save Mode reduces energy use by entering a sleep mode after two hours of...
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