HP ENVY 120 Support Question
HP ENVY 120 Support Question
Find answers below for this question about HP ENVY 120.Need a HP ENVY 120 manual? We have 2 online manuals for this item!
Question posted by jjled1 on July 13th, 2015
Paper Comes Out The Back Or Crunch Up, Jambs ?
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Current Answers
Answer #1: Posted by TechSupport101 on July 15th, 2015 7:20 PM
TechSupport101
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Member since:
May 24th, 2013 Points: 12,171,345
The following recommendations can help prevent recurring paper jams in your HP product. Do not overload the tray with paper. Only add paper to the tray when the product is not printing. Make sure the HP product supports the paper type. See the documentation that came with the HP product for more information. Do not print on paper with paper clips or staples attached. Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat. Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper. Do not use paper that is too thin, too thick, or too glossy for the product.
- Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides.
- Make sure that the length and width adjusters on the tray are correctly positioned, and then push the stack of paper forward until it stops in the tray.
caution: Do not force the paper to move too far forward in the tray.
The following factors can cause paper jams:
- Paper loaded incorrectly in the paper tray.
- Damaged or dirty paper rollers.
- Torn, wrinkled, or damp paper loaded in the paper tray.
- Paper was added to a stack already in the tray while the printer was printing.
- The tray contains more than one type of paper.
- The paper is jammed inside the printer where you cannot see it.
- An obstruction is blocking the paper path.
- Torn pieces of paper from a previous jam are stuck in the printer.
- The paper tray is too full.
- The edges of the envelope are bent.
Related HP ENVY 120 Manual Pages
User Guide - Page 3
......27 Align printer...27 Use single-cartridge mode...28 Clean back of page ink smearing...28 Clean paper feed...28 Cartridge warranty information...29 Tips for working with ink...29
8 Connectivity Add the HP ENVY 120 series to a network...31 Change from a USB connection to a wireless network...33 Connect a new printer...34 Change...
User Guide - Page 5
...-in-One series Help
1 HP ENVY 120 e-All-in -One series Help
3 on page 9 • Print on page 11 • Copy and scan on page 19 ... • Solve a problem on page 37 • Technical information on page 45 • HP support on page 42
HP ENVY 120 e-All-in -One series Help
For information about the HP ENVY 120 series, see:
• Get to know the HP ENVY 120 series on page 5 • How do I?
User Guide - Page 6
Chapter 1
HP ENVY 120 e-All-in-One series Help
4
HP ENVY 120 e-All-in-One series Help
User Guide - Page 7
2 Get to know the HP ENVY 120 series
• Printer parts • Control panel features
Printer parts
Front view of the printer
Get to know the HP ENVY 120 series
Get to know the HP ENVY 120 series
5
User Guide - Page 8
... with a wireless network connection. 22 Power connection. Use only the power cord supplied by HP.
6
Get to know the HP ENVY 120 series Comes out automatically when printing or copying, then stows automatically. 12 On button. Opens the paper tray. To
completely remove power, turn off your printer. When the printer is still used.
User Guide - Page 9
...through list menus.
2 Home: Returns to make 2-sided copies, or select size, quality, and paper type. 12 Scan: Opens the Choose Scan Destination menu, where you can touch and drag your ..., such as maps, coupons, coloring
pages, and puzzles. 9 Back: Returns to know the HP ENVY 120 series
Control panel features
The touch screen display shows menus, photos, and messages. Get to the previous...
User Guide - Page 10
Chapter 2
Get to know the HP ENVY 120 series
8
Get to know the HP ENVY 120 series
User Guide - Page 11
... 15 • Replace the cartridges on page 25 • Get more help on page 37
• Print with HP ePrint on page 23
• Clear a paper jam on page 40
• Copy text or mixed documents on page 19
• Scan to a computer, memory...
User Guide - Page 14
...on page 15 for printing. Make sure you remove your prints, the extender will automatically come out. Click OK, and then click Print or OK in the input tray. Print documents.... • On Layout tab select Portrait or Landscape orientation. • On Paper/Quality tab select the appropriate paper size and paper type from the Printer Features list. NOTE: For maximum dpi resolution, use special...
User Guide - Page 15
...; On Layout tab select Portrait or Landscape orientation. • On Paper/Quality tab select the appropriate paper size and paper type from the Paper Size and Media
drop-down lists. • Click Advanced to the...on page 17
Print labels and envelopes
With the HP ENVY 120 series, you have paper loaded in the Print dialog box. Slide paper-width guides inward against the stack of text. Print ...
User Guide - Page 16
... prints have been designed to meet high standards of weights and sizes from major paper manufacturers.
Great for printing and copying of office media. Chapter 4
Select Print Media
The HP ENVY 120 series printer is designed to share. Look for papers with the ColorLok logo for printing out an entire vacation's worth of photos...
User Guide - Page 17
... documents that look and feel more substantial than documents printed on both sides for less smearing, bolder blacks and vivid colors. It is a high-quality multifunction paper made with no showthrough, which makes it stops.
Print
Load media
15 They are the ideal solution for less smearing, bolder blacks and vivid colors...
User Guide - Page 29
... for working with ink on page 29
Align printer
After you are using.
On Windows: a. Click the HP ENVY 120 e-All-in-One series folder, click HP ENVY 120 e-All-in all countries/regions. Under the Device Services tab, double-click Align Printheads. Otherwise, touch Second-level Clean to online shopping appear on ink alert...
User Guide - Page 30
...build up. If the message is displayed and two print cartridges are installed in the HP ENVY 120 series to be loaded and will be moved automatically during the cleaning. Exit single-cartridge mode...If the backs of printouts show smeared ink, try cleaning the paper feed. NOTE: When the HP ENVY 120 series operates in the paper tray and touch OK.
From the Home screen, touch Settings to operate...
User Guide - Page 33
...Select setup method.
❑ Touch Setup. ❑ Touch Network. 8 Connectivity
• Add the HP ENVY 120 series to a network • Change from a USB connection to a wireless network • Connect a new... hold the button on WPS-enabled router or other networking device to install the HP ENVY 120 series on the networking device needs to be connected to the wireless network that includes ...
User Guide - Page 34
... to wireless network. ▲ Select your network name (SSID) and WEP key or WPA passphrase. 2. If you connect the HP ENVY 120 series on the networking device.
❑ Touch OK. To connect the product with either wireless networking support, or a network interface card (NIC). Write down your network from the list of ...
User Guide - Page 35
...your computer, click All Programs, and then click HP. Quit all applications running on the HP ENVY 120 series.
3. Select the product you have finished installing the software, the product is correct. If...must always accept or allow the pop-up messages.
4. Click HP ENVY 120 e-All-in Applications/Hewlett-Packard/Device Utilities to change to your computer and print a self-test report ...
User Guide - Page 36
... you need to connect it from the printer software.
Click HP ENVY 120 e-All-in Applications/Hewlett-Packard/Device Utilities to change the network settings. To run the Wireless Setup Wizard... Your printer can use the installed printer software or a printing app for example: HP-Print-xx-ENVY-120. Chapter 8
Connect a new printer
To connect a new printer from the printer software If you ...
User Guide - Page 39
... • Resolve copy and scan issues • Solve networking problem • Clear a paper jam • Check cartridge access door • Troubleshooting print carriage jams • HP ...ENVY 120 series by entering a keyword in the Search field in the tray. Unable to Pause Printing or Use Printer
Offline. Titles of the following: • Windows 7: From the Windows Start menu, click Devices...
User Guide - Page 41
...the latest information and help for print quality problems with your HP ENVY 120 series, online: • Learn how to troubleshoot copy failures. Click here to go online ...If the above solutions do one of the following: • Windows 7: From the Windows Start menu, click Devices and Printers. • Windows Vista: From the Windows Start menu, click Control Panel, and then click ...
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