HP CN216A#B1H Support Question
HP CN216A#B1H Support Question
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Question posted by billgross on October 13th, 2012
Printer Jam Error Hp Cn216a
I am running mac OS 10.8 and my HP CN216A is giving me a printer jam error no matter what I do. There is no paper jam and I've cleaned the rollers. What is my next step to trouble shoot. I am running mac OS 10.8
Current Answers
Related HP CN216A#B1H Manual Pages
User Guide - Page 3
... to a network 35 Tips for setting up and using a networked printer 40
9 Solve a problem Get more help...41 Improve print quality...41 Clear the paper jam from the rear access door 42 Unable to print...43 HP support...46
10 Technical information Notice...49 Cartridge chip information...49 Specifications...50 Environmental product stewardship program 51...
User Guide - Page 7
2 Get to know the HP Photosmart
• Printer parts • Control panel features • Apps Manager
Printer parts
• Front view of the HP Photosmart
Get to know the HP Photosmart
Get to know the HP Photosmart
5
User Guide - Page 9
16 17 18
19
20
21
16 Printhead assembly 17 Cartridge access area 18 Model number location 19 Rear USB port 20 Power connection (Use only with the power adapter supplied by HP.) 21 Rear door
Get to know the HP Photosmart
Printer parts
7
User Guide - Page 10
... off, display the printer email address, and print an information page. Snapfish may not be used to add new Apps or to remove Apps.
8
Get to know the HP Photosmart
1 Home: ...the Copy menu where you can select a copy type or change product settings and perform maintenance functions.
10 Snapfish: Opens Snapfish where you can be available depending on your country/region.
11 Apps: Apps provides...
User Guide - Page 21
... • "Load media" on page 13 • "Tips for inkjet printers. Load the labels or envelopes into the paper tray.
They can use envelopes with supported types of your product. b.
For... envelopes
With the HP Photosmart, you can get stuck in the rollers and cause paper jams.
4. Once enabled, HP ePrint assigns an email address to select a different type or size.
10. CAUTION: Do not...
User Guide - Page 35
... cartridges are designed for best print quality. Alternatively, look in Printer Toolbox in the Printer Software open the Printer Software. NOTE: You can also access the Printer Software by clicking Start > Programs > HP > HP Photosmart Plus B210 > HP Photosmart Plus B210
2. Follow the instructions from the Printer Software 1. To check the ink levels from Tools menu on the...
User Guide - Page 37
...
b. Touch OK. Use PIN method a. Touch Wireless Settings. Set up and using a networked printer
Add the HP Photosmart to a network
• "WiFi Protected Setup (WPS)" on page 35 • "Wireless... device. Connectivity
8 Connectivity
• Add the HP Photosmart to a network • Tips for approximately two minutes in which the corresponding button on the networking device ...
User Guide - Page 38
... Setup Wizard 1. If you connect the HP Photosmart on a wireless network that has Internet access, HP recommends that you will need the following:
A wireless 802.11 network that uses Dynamic Host Configuration Protocol (DHCP).
View the animation for setting up and using a networked printer" on the networking device. Enter the PIN on page 39...
User Guide - Page 41
...applications running on a networked computer 1.
NOTE: You must be prompted to make this section to install the HP Photosmart software on the product, the wireless connection will be 10 characters ...the software for a network connection" on page 39 "Tips for setting up and using a networked printer" on page 40
Install the software for This is not connected to make sure you . Before...
User Guide - Page 42
... It also displays the IP address of the HP Photosmart, you can identify the printer by model number, IP address, serial number or MAC address.
6. If the HP Photosmart supports both wireless and wired (Ethernet) ... 8
3. If a dialog box about the Network Diagnostic Utility and other device on the printer should be ON and steady. On the Connection Type screen, select the Network option, ...
User Guide - Page 43
...HP cartridges. 2. b. Review the blue,
magenta, yellow, and black boxes on ink.
For more information. a. In the Printer Software, click Printer Actions and then click Maintenance
Tasks to access the Printer Toolbox.
b. Align the printer cartridges. Click the Device Services tab. In the Printer Software, click Printer...Clear the paper jam from the rear access door ...
User Guide - Page 44
..., click here for more online troubleshooting. To clean the cartridges automatically a. In the Printer Software, click Printer Actions and then click Maintenance
Tasks to access the Printer Toolbox. Remove rear door.
42
Solve a problem Solve a problem
6. b.
Follow the onscreen instructions. Clear the paper jam from the rear access door
To clear a paper jam from the rear access door 1.
User Guide - Page 45
... Start menu, click Control Panel, and then click Printers and Faxes. Disconnect and reconnect the USB cable. 3. b. On the Printer menu, make sure there are still unable to print, try to Pause
Printing or Use Printer Offline. Remove jammed paper. 4. Replace rear door. Otherwise, follow the steps below.
If you are no check marks next to...
User Guide - Page 46
.... Otherwise, follow the steps below .
Make sure the correct product is not already running, under Service status, ...click Start, and
then click OK. d.
Click here to go online for more information. a.
Depending upon your operating system, do one of the following : • Windows 7: From the Windows Start menu, click Devices and Printers...
User Guide - Page 47
...HP provides a Printer Diagnostic Utility that are still documents in a black or green circle next to it is not already running, under Service status, click Start, and
then click OK.
Otherwise, follow the steps below.
On the Printer... Start menu, click Devices and Printers. • Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. • Windows XP...
User Guide - Page 48
... use any tools or other devices to go online for more information. Resolve copy and scan issues
Click here to remove jammed paper. Placing a call •...removing jammed paper from inside the product.
If you did not register your printer while installing the software, you re-create it?
46
Solve a problem This section contains the following information: • Product name (HP ...
User Guide - Page 59
...country/region.
This regulatory number should not be confused with the marketing name (HP Photosmart Plus e-All-in -One B210 series declaration of conformity
Regulatory model identification...for Germany • HP Photosmart Plus e-All-in -One B210 series, etc.) or product numbers (CN216A, etc.). Technical information
Regulatory notices
57 Regulatory notices
The HP Photosmart meets product ...
User Guide - Page 60
... is encouraged to try to correct the interference by HP may cause harmful interference to which can radiate radio frequency...information, contact:
Manager of the FCC Rules. Chapter 10
FCC statement
FCC statement
The United States Federal Communications Commission...the following two conditions: (1) this device may not cause harmful interference, and (2) this device that are designed to Part 15...
User Guide - Page 62
...limitation of Electromagnetic fields to the general public, and carries the marking accordingly. Chapter 10 HP Photosmart Plus e-All-in-One B210 series declaration of conformity
DECLARATION OF CONFORMITY
according ...
The Regulatory Model Number is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this number should not be confused with...
User Guide - Page 64
... requirements, see http://www.art-telecom.fr. Products with 2.4-GHz wireless LAN devices France For 2.4 GHz Wireless LAN operation of this product certain restrictions apply: ...This compliance is valid only if powered with the correct CE-marked AC adapter provided by HP. Chapter 10
European Union regulatory notice
European Union Regulatory Notice
Products bearing the CE marking comply with the...
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