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Genie PowerMax 1200 Support Question

Genie PowerMax 1200 Support Question

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Question posted by tysonlemka on February 20th, 2014

Garage Door Does Not Function At All.

Unit has power. Unit responds to both remotes and keypad with 4 clicks (one set and then another) but fails to activate motor. Door sensors are not obstructed. Red light blinking on unit.

Current Answers

Answer #1: Posted by TommyKervz on February 20th, 2014 7:56 AM
TommyKervz

Member since:
January 10th, 2013

Points: 17,776,813
80
points
Hi. That sounds much like a Technical/Mechanical issue.

You can get expert advice through:

  1. Contact your local Genie Professional Dealer.
  2. Use our online Customer Service form to request information
  3. Send us an E-mail: [email protected]
  4. Call Genie Customer service: 1-800-35-GENIE (1-800-354-3643.)

Monday – Friday: 9:00 a.m. – 8:00 p.m. EST

Saturday: 10:00 a.m. – 6:00 p.m. EST


Hope that is helpful.
Kervz at www.satechhelp.co.za

Related Genie PowerMax 1200 Manual Pages

Owner's Manual - Page 1

... or damage to property - GARAGE DOOR OPENER MODELS PowerMax® 1200/1500, SC 1200/1500, TriloGTM 1200/1500, PowerLift® 900, GPowerTM 900, SilentMax® 1000/1200, CB 1000/1200, IntelliG® 1000/1200 SCREW/BELT/CHAIN DRIVES OPERATION & MAINTENANCE MANUAL Includes INTELLICO®DE 2 Remote Control. For use only with a one piece overhead garage doors. Homelink ® and Car2U...
Owner's Manual - Page 2

... Limits Closing Garage Door (DOWN Limits 6 Opening Garage Door (UP Limits 7 Wall Console Overview 8 Series III Wall Consoles with Black Buttons... 8 Series II Wall Consoles with White Buttons.... 8 Force and Speed Control 9 Contact Reverse Test 9 Remotes/New Intellicode 2 Openers 10 O5ptional 6Program7ming Keypad 12 Clearing Memory for Remotes 13 Intellicode 1 Remotes 14...
Owner's Manual - Page 3

...the emergency release tag on an improperly balanced door. Opener must be done by a trained service ...door could result in Death or Serious Injury Turn OFF power before installing operator. • Where possible, r. B) At a minimum height of door. 1 Safety Information OVERVIEW OF POTENTIAL HAZARDS READ THIS SAFETY INFORMATION CONVENTIONS USED IN THESE INSTRUCTIONS Garage doors...
Owner's Manual - Page 4

..., press and hold the wall console "open and close " button until the door reaches its fully closed position. The door opener responds to a desired rate, vary limits and force, and program new remotes. The wall console has an indicator light with an object. Manual Emergency Release Manually releases door from inside garage. The door stops and reverses to the full...
Owner's Manual - Page 5

...programming, check to make sure there are no objects in the garage door opening and closing your garage door. Remote Programming synchronizes your remote control devices (remotes, wall console, and keypad) with the powerhead. Force Control refers to how much power is needed to move door during programming and advance through setting your opener so it functions properly for operation: 1.
Owner's Manual - Page 6

... occur. • T he shuttle MUST be activated. NOTE: Before setting limits confirm wall console red indicator light (or backlight) is ON. PROGRAM PROGRAM SET + SET HOLD 2 seconds 6 PROGRAM SET + NOTE: You have run out of time and must go back to carriage BEFORE setting limits. Closing Garage Door (Down Limits) 1 Lift the door open by hand until the shuttle/bullet engages...
Owner's Manual - Page 7

... up arrow button (+) until the long LED light comes on blue (round LED remains off). PROGRAM SET - 9 Press and release the Program Set button (both LEDs flash blue and go off). HOLD Opening Garage Door (Up Limits) NOTE: Beginning with powerhead. PROGRAM SET - PROGRAM PROGRAM - + SET The DOWN (closed is programmed. BOTH DOOR LIMITS ARE NOW PROGRAMMED. 7 7/13/12...
Owner's Manual - Page 8

...not work normally. Note: If opener has a Motion Detector sensor, it will CLOSE the door only. Independent Light Control Button Controls door opener lights from inside garage. Indicator Light -Red indicator backlight is ON. -When Sure-Lock™ is ON, the indicator light is ON, the indicator light flashes. When Sure-Lock™ is ON, this unit. Open/Close Button Use this...
Owner's Manual - Page 9

... this process as needed to open after contact with the reversal of the door opening. Red LED lights on the Wall Console. Contact Reverse Adjustment If the door stops before performing the Contact Reverse Test. 11 Open the garage door using the Open/Close buttonon the Wall Console. Contact Reverse Test NOTE: The Limit and Force settings MUST BE COMPLETED before...
Owner's Manual - Page 11

... YOUR GARAGE DOOR IS READY TO USE! 3 Required Programming 18 Press and release the same button on the remote (the door should open or close). PROGRAM SET - NOTE: For Car2U and HomeLink, park the car outside the garage with the ignition key in "Learn Mode" as necessary for additional Remotes. PROGRAM IMPORTANT: Your HomeLink® device will ONLY respond...
Owner's Manual - Page 12

.... The door will activate door until the LED starts to slowly blink. When the door has stopped moving, pressing on any key will stop fully open or closed. Resetting PIN If you have forgotten your PIN or you are still having trouble with the keypad, refer to Opener PROGRAM - + HOLD 2 seconds PROGRAM SET - + PROGRAM SET - + 1. Press and hold Program Set key...
Owner's Manual - Page 13

... no longer recognize any signal received from the Powerhead memory will not activate the door opener. All remaining (or recovered) Remotes and wireless Keypads MUST BE reprogrammed as shown on the Powerhead and hold 2 seconds, round LED comes ON. NOTE: The garage door opener will not activate the door opener. G999-393 Manual-ScrewBeltChain-EN indd 13 (continued next page) 13...
Owner's Manual - Page 14

... Remote turns RED when the button is pressed, that button is set to Intellicode® 1. 2 Press and release the Remote button 3 times. ***Repeat Step 2 to turn ON). Press and hold the button for this activity. Once the LED on the Remote back to GREEN for this Intellicode® 1 model of Genie® garage door openers .The default Intellicode® 2 setting...
Owner's Manual - Page 16

... in powerhead - Check for signal interference from another Safe-T-Beam® unit (for obstruction. - Weak or broken springs are ON steady. Check for multiple door installations). • No STB red or green LED displayed. - A. Check alignment. - NEVER GO UNDER A STOPPED, PARTIALLY OPEN DOOR. 5. After adjusting either the force or limit of doorway on the floor...
Owner's Manual - Page 18

...and reverse before they completely open. 6 Maintenance and Adjustments Adjustment Guides CAUTION Door closing . 3. See page 8. Force Settings Force settings are : 1. Doors that start down buttons 2 seconds or until round LED turns RED. 2 Press either until you reach the desired setting. 5 Press and release. PROGRAM SET LED Indication/Result RED OFF BLUE OFF Flashes 3 Times...
Owner's Manual - Page 19

...(DC motors only) Speed settings are 3-speed settings available for sectional doors. FLASH BLUE FLASH BLUE SPEED SETTINGS DONE Locating Safe-T-Beam Pairs: Source (Red LED) and Sensor (Green LED) Sun Red Green LED LED One Door Garage Green LED Red Red LED LED Two Door Garage Green LED Green Red Red Green Green Red LED LED LED LED LED LED Three Door Garage Single Garage Door...
Owner's Manual - Page 21

...; System malfunction. • If a NEW installation, check Door Arm position. See page 8. Erase all remotes. • Replace remote battery with the garage door hardware or springs, contact The Genie Company at 1-800-35GENIE. replace battery. See pages 6-7. • Be sure door, opener, and springs are properly set . See pages 6-7. • Check Sure-Lock™...
Owner's Manual - Page 22

... 7/13/12 10 17 AM Check power supply. Component failure. Door contact in . Unplug unit, wait 5 seconds, plug in UP or DOWN travel is in good repair. Program remote, see page 10. Remove obstruction, recheck unit. 8 Troubleshooting OPERATION (continued) PROBLEM Noisy operation. Door may need professional repair/adjustment. • Is this opener installed on page 14. No response...
Owner's Manual - Page 23

... Genie Company ("Seller") warrants to the original purchaser of the below identified, SilentMax® 1000/1200, CB 1000/1200, IntelliG® 1000/1200, PowerMax® 1200/1500, SC 1200/1500, TriloG™ 1200/1500, PowerLift® 900, or GPower™ 900 garage door openers, ("Product"), subject to all of the terms and conditions hereof, that the Product or any part...
Owner's Manual - Page 24

..." you! can open door without remoteLighted keypad with flip-up cover • Controls up to 3 openers • Large, easy to find buttons for extra safety • Ball and string system attaches to Your Home -  4 Color Options by Special Order Perfect Stop Parking System • Garage parking guide for activation Upgrade with Revolution Series 1500, 1200 and 1000...

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