Canon FAXPHONE L100 Support Question
Canon FAXPHONE L100 Support Question
Find answers below for this question about Canon FAXPHONE L100.Need a Canon FAXPHONE L100 manual? We have 2 online manuals for this item!
Question posted by yvonnemwilson on January 8th, 2015
Error Result 'ng'
Up until a few days ago, our Canon Faxphone L100 had been working perfectly in our office. Now I receive a confirmation sheet that says "result" "NG". Sometimes the fax comes through just fine. One person had to send their fax 4 times before we actually received the complete fax. Ninety Five Percent of the time now it comes back with the confirmation sheet that says "NG" on it without an error code. We are a State agency and I can't afford to have a fax machine that just works 5% of the time. Please could you help me with this problem? Otherwise I'm going to have to buy a different fax machine. Thanks. I also need a response A.S.A.P. because it is an office machine.
Current Answers
Answer #1: Posted by Odin on January 8th, 2015 1:19 PM
Odin
Member since:
April 10th, 2010 Points: 41,236,690
Member since:
April 10th, 2010 Points: 41,236,690
As you probably know, NG means the transmission failed. If there's no other error code, and if the fault is not with the receiving fax machine, your machine is somehow defective. You will have to either repair it professionally (if that's practical) or replace it. Sorry for your trouble.
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
Related Canon FAXPHONE L100 Manual Pages
FAXPHONE L100 Starter Guide - Page 2
... the Machine to the Copy, Print, Fax, and PC Fax functions. Available Features
The machine offers the following features.
: Available
: Not Available
Copy
Print
L100
2
Fax (PC Fax)
ADF...Settings
Current Time Settings
P. 13
Copy
USB
Fax
Print PC Fax
Connection
Fax Settings
Registering the Sender Information P. 14 Selecting the Receive Mode P. 15 Connecting a Telephone Line P....
FAXPHONE L100 Starter Guide - Page 4
... entries that the data can be printed or saved using the recipient's fax machine. The Address Book Import/Export Tool is in the CD-ROM supplied with this machine are registered to the machine once you can print from an application, select the Canon fax driver as a printer, and specify the output destination and options. The...
FAXPHONE L100 Starter Guide - Page 5
... also. Keep this guide, store it in the User Software CD-ROM.
• Important Safety
Instructions
• Setting Up the
Machine
• Basic Operation • Using the e-Manual • Copy
• Fax • Printing • Security • Troubleshooting • Maintenance • Specifications • Setting Menu List • Appendix
Installation Space Requirements
28...
FAXPHONE L100 Starter Guide - Page 21
...." Enter "D:\Minst.exe", and then click [OK].
• Windows Vista/7
1. 1
2
3
Preface Installing the Machine and Specifying Initial Settings Installing the Drivers and Connecting to a Computer Appendix
Using the e-Manual
Page configuration of the e-... To display the e-Manual, double-click the shortcut icon [FAXPHONE L100 e-Manual] on the operating system you want to be displayed.
FAXPHONE L100 Starter Guide - Page 23
...Preface Installing the Machine and Specifying Initial Settings Installing the Drivers and Connecting to a Computer Appendix
Contacting the Service Center
If you have a problem with your machine and you cannot... OF ANY NATURE, OR LOSSES OR EXPENSES RESULTING FROM THE USE OF THIS MATERIAL.
Trademarks Canon, the Canon logo, and FAXPHONE are either trademarks or registered trademarks of 8:00...
FAXPHONE L100 Basic Operation Guide - Page 6
...Fax ...49 Receive a Fax (Receive Mode) ...50 Using the Machine for Fax Only ...51 Using the Machine for Faxing and Phoning ...51 Using the Answering Machine ...52 Using the Machine Primarily for Phoning ...52 Receiving Faxes in Manual Mode ...53 Receive a Fax......75 Clearing Paper Jams Inside the Machine ...75 Resolve a Displayed Message ...78 Resolve an Error Code ...79 Improve Output Quality ......
FAXPHONE L100 Basic Operation Guide - Page 24
...OK]. Press [▲] or [▼] to highlight or , and then press [OK].
By default, the machine automatically enters the Sleep mode if you do not perform any functions for 10 minutes. Switch to the Sleep ...set whether or not to conserve toner when copying or faxing.
When the Processing/Data indicator is lit or blinking, the machine will not enter the Sleep mode, because an operation is...
FAXPHONE L100 Basic Operation Guide - Page 44
...settings, press [ ] (Menu) , and then change the setting to the Fax Mode (→p.13).
Specify destination. 01/01/2011 12:52AM 012XXXXXX RX Mode: Auto Resolution: 200 x 1......loose or too tight, this may result in misfeeds or paper jams.
2 3
Switch to . If the recipient's line is busy or an error occurs, the machine automatically redials the last destination.
FAXPHONE L100 Basic Operation Guide - Page 51
...;p.13). Fax
Using the Machine for Fax Only
Set the fax receive mode to .
1 2 3
Switch to highlight < Fax/Tel Auto Switch>, and then press [OK].
RX Mode Auto Fax/Tel Auto Switch Manual Answer
When a Fax or Call Comes In
When a fax comes in , the caller will hear a fax tone. Specify how long the machine will ring during an incoming call . • : Receives a fax.
5
After...
FAXPHONE L100 Basic Operation Guide - Page 54
... in memory, you have specified the setting, press [▲] or [▼] to receive faxes into the memory. • : Do not print the RX Result Report. • : Print the RX Result Report. When the preset time starts, the machine is deactivated.
6 7
After you can use this feature to highlight , and then press [OK]. Press [▲] or...
FAXPHONE L100 Basic Operation Guide - Page 57
...not hear a ring tone when the fax receive mode is set the volume of company or the user) or a fax number for Sending Faxes
Settings Options Bold: Default settings Details ...On
You can diminish send errors even over poor connections. Settings for the machine. Using the ECM function can specify frequently used settings as TEL/FAX: FAX, TEL
(Unit Name)
CANON
Page Number
P.0001
Telephone...
FAXPHONE L100 Basic Operation Guide - Page 59
... function can diminish receive errors even over poor connections. When...Fax Settings ECM RX Incoming Ring Remote RX...Fax Jobs."
Off On
Specify whether or not to print a received date, day of the week, time, number, and page number at the bottom of the page when printing received faxes...machine automatically starts receiving the fax, if the call , the external telephone or the optional...
FAXPHONE L100 Basic Operation Guide - Page 71
... while
sending or receiving faxes, report is printed automatically.
Maintenance and Management
Press [
] (Report) to close the screen.
• To set the report not to highlight , and then press [OK]. Address Name Start Time Call Length Sheets Result 0123 0123456789 name 01/01 02:07 AM 01'15 1 NG #018 Busy/No Signal
Error code
•...
FAXPHONE L100 Basic Operation Guide - Page 79
Resolve an Error Code
If an error occurs, a report that the recipient's machine is ready to receive a fax, and then try again. Address Name Start Time Call Length Sheets Result 0123 0123456789 name 01/01 02:07 AM 01'15 1 NG #018 Busy/No Signal
Error code Error Code #001 Cause A document jam has occurred. A fax recipient did not respond within 35...
FAXPHONE L100 Basic Operation Guide - Page 80
...change the settings from the operation panel. • When printing received faxes or reports, change the settings from the operation panel. •...Print a test page with new paper. • If the machine is not in the e-Manual. If printing high-contrast documents from...level (→p.67). Check the toner level (→p.67). Error Code #099
Cause A user canceled a job that the appropriate...
FAXPHONE L100 Basic Operation Guide - Page 82
... or the Canon help line for more than 10
seconds, and then turn it may void the limited warranty.
Verify that the Error indicator is not on (See the Starter Guide.)
Verify that the cables are finished. Verify that paper is switched on or blinking. • Make sure that the machine is not...
FAXPHONE L100 Basic Operation Guide - Page 85
...delivery; (UPS may result in any local Canada Post outlet or franchise. Defective cartridges under warranty should be sure that Canon pays the postage. • Deposit your free Canon collection box kit. ...these items come into the Canon collection box. Please call or write to receive U.S. This donation is connected (2). Canon's labels are dropped or spilled inside the machine, this ...
FAXPHONE L100 Basic Operation Guide - Page 90
... or create derivative works based on the SOFTWARE. (8) You are not entitled to the SOFTWARE. The standards and logos are trademarks or registered trademarks of the SOFTWARE is also available at the website. Trademarks
Canon, the Canon logo, and FAXPHONE are either trademarks or registered trademarks of Canon Inc. and/or other office equipment. Microsoft, Windows...
FAXPHONE L100 Basic Operation Guide - Page 91
...accordance with communications equipment and the sending and receiving of the FCC Rules. Air conditioners, electric typewriters, copiers, and machines of this machine to an outlet or power line shared ...is subject to radio communications. FCC (Federal Communications Commission)
FAXPHONE L100: F162002 This device complies with Part 68 of the FCC Rules. For CA, USA only...
FAXPHONE L100 Basic Operation Guide - Page 92
...FAXPHONE L100) causes harm to file a complaint with your telephone company's business representative. An FCC compliant telephone line cable and modular plug is part of the sending machine... FAX machines,...person...Canon Customer Care Center (1-800-OK-CANON). The CA11A modular jack should ensure that may result in the devices not ringing in Canada
Pre-Installation Requirements for the machine...
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