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... the case 48 Replacing the side panel 48 Replacing the front bezel 49 Installing memory 50 Replacing the system battery 52 6 Troubleshooting 55 Safety guidelines 56 First steps 56 Troubleshooting 57 Add-in cards 57 Audio 57 Battery 57 CD or DVD drives 57 Computer 59 Diskette drive 59 DVD drives 60...
... the case 48 Replacing the side panel 48 Replacing the front bezel 49 Installing memory 50 Replacing the system battery 52 6 Troubleshooting 55 Safety guidelines 56 First steps 56 Troubleshooting 57 Add-in cards 57 Audio 57 Battery 57 CD or DVD drives 57 Computer 59 Diskette drive 59 DVD drives 60...
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...and Support: ■ Click Start, then click Help and Support. You can find help information, troubleshooters, and automated support. Visit the eMachines Customer Care Web site at emachines.com/support/. Help and Support opens. Help and Support Your computer includes Help and Support, an... easily accessible collection of your computer. www.eMachines.com 3 eMachines Web site eMachines Web site eMachines' online support is available 24 hours per day, 7 days per week and provides the most current drivers, ...
...and Support: ■ Click Start, then click Help and Support. You can find help information, troubleshooters, and automated support. Visit the eMachines Customer Care Web site at emachines.com/support/. Help and Support opens. Help and Support Your computer includes Help and Support, an... easily accessible collection of your computer. www.eMachines.com 3 eMachines Web site eMachines Web site eMachines' online support is available 24 hours per day, 7 days per week and provides the most current drivers, ...
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..., make sure that you followed each instruction. ■ If an error occurs in the Search box , then click the arrow. 56 www.eMachines.com Chapter 6: Troubleshooting Safety guidelines While troubleshooting your computer, follow these things first: ■ Make sure that the AC power adapter is connected to...9632; Your computer was dropped ■ The case was damaged Instead, unplug your computer and contact a qualified computer technician. Type the keyword troubleshooting in a program, see "First steps" on page 56. The message may help . Help and Support For more information about...
..., make sure that you followed each instruction. ■ If an error occurs in the Search box , then click the arrow. 56 www.eMachines.com Chapter 6: Troubleshooting Safety guidelines While troubleshooting your computer, follow these things first: ■ Make sure that the AC power adapter is connected to...9632; Your computer was dropped ■ The case was damaged Instead, unplug your computer and contact a qualified computer technician. Type the keyword troubleshooting in a program, see "First steps" on page 56. The message may help . Help and Support For more information about...
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..." on your computer. ■ Clean the disc. www.eMachines.com 57 CD or DVD drives The computer does not recognize a disc or the CD or DVD drive ■ Make sure that the drive is facing up, then try again. ■ Try a different disc. Troubleshooting Troubleshooting Add-in cards The computer does not recognize...
..." on your computer. ■ Clean the disc. www.eMachines.com 57 CD or DVD drives The computer does not recognize a disc or the CD or DVD drive ■ Make sure that the drive is facing up, then try again. ■ Try a different disc. Troubleshooting Troubleshooting Add-in cards The computer does not recognize...
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... mute controls are turned up. The regional code for the disc. Your DVD drive's regional code must match. You may not match. 58 www.eMachines.com Chapter 6: Troubleshooting Audio CD does not produce sound ■ Make sure that the disc label is facing up , then try again. ■ Some music CDs have...
... mute controls are turned up. The regional code for the disc. Your DVD drive's regional code must match. You may not match. 58 www.eMachines.com Chapter 6: Troubleshooting Audio CD does not produce sound ■ Make sure that the disc label is facing up , then try again. ■ Some music CDs have...
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... (unprotected). ■ The diskette may be read by the diskette drive. ■ Run Error-checking on the diskette. ■ Try a different diskette. www.eMachines.com 59 Computer Troubleshooting The computer will not start ■ Make sure that the power cord is connected to diskette or you see the message "disk is full...
... (unprotected). ■ The diskette may be read by the diskette drive. ■ Run Error-checking on the diskette. ■ Try a different diskette. www.eMachines.com 59 Computer Troubleshooting The computer will not start ■ Make sure that the power cord is connected to diskette or you see the message "disk is full...
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.... 2 Right-click the file you try restarting your computer. Type the keyword System Restore in the Search box , then click the arrow. 60 www.eMachines.com Chapter 6: Troubleshooting You see a "Non-system disk" or "Disk error" error message ■ Eject the diskette from the drive. If the light stays on page 57...
.... 2 Right-click the file you try restarting your computer. Type the keyword System Restore in the Search box , then click the arrow. 60 www.eMachines.com Chapter 6: Troubleshooting You see a "Non-system disk" or "Disk error" error message ■ Eject the diskette from the drive. If the light stays on page 57...
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... CTRL+ALT+DEL to restart your computer. ■ If your files to backup media, then delete them from the hard drive. Hard drive Troubleshooting You see an "Insufficient disk space" error message ■ Delete unnecessary files from the diskette drive, then press ENTER. Help and Support For... more information about file management, click Start, then click Help and Support. To fix hard drive problems, run the Error checking program. www.eMachines.com 61 You see a "Non-system disk" or "disk error" error message ■ Eject the diskette from the hard drive using Disk ...
... CTRL+ALT+DEL to restart your computer. ■ If your files to backup media, then delete them from the hard drive. Hard drive Troubleshooting You see an "Insufficient disk space" error message ■ Delete unnecessary files from the diskette drive, then press ENTER. Help and Support For... more information about file management, click Start, then click Help and Support. To fix hard drive problems, run the Error checking program. www.eMachines.com 61 You see a "Non-system disk" or "disk error" error message ■ Eject the diskette from the hard drive using Disk ...
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...browsers open, performing multiple downloads, and having multiple programs open the browser. See "Desktop PC Back" on page 64. For more information about troubleshooting Internet connections, click Start, then click Help and Support. Help and Support For more information, "Modem (dial-up correctly. If the error ...is plugged into the Ethernet network jack and not the modem jack. If you have lost your Internet connection, or your computer 62 www.eMachines.com Connecting to a Web site takes too long Many factors can occur when you have typed a URL (Web address) incorrectly, you...
...browsers open, performing multiple downloads, and having multiple programs open the browser. See "Desktop PC Back" on page 64. For more information about troubleshooting Internet connections, click Start, then click Help and Support. Help and Support For more information, "Modem (dial-up correctly. If the error ...is plugged into the Ethernet network jack and not the modem jack. If you have lost your Internet connection, or your computer 62 www.eMachines.com Connecting to a Web site takes too long Many factors can occur when you have typed a URL (Web address) incorrectly, you...
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Troubleshooting People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in your e-mail program. ■ Make sure ... that you know works to drain it . Let the keyboard dry before using an aerosol can of air with your ISP for technical support. www.eMachines.com 63
Troubleshooting People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in your e-mail program. ■ Make sure ... that you know works to drain it . Let the keyboard dry before using an aerosol can of air with your ISP for technical support. www.eMachines.com 63
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... and call messaging, or voice mail, make sure that the modem dialing properties are set correctly. 64 www.eMachines.com See "Desktop PC Back" on page 62. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Your modem does not dial or does not...
... and call messaging, or voice mail, make sure that the modem dialing properties are set correctly. 64 www.eMachines.com See "Desktop PC Back" on page 62. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Your modem does not dial or does not...
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..., then click the Dialing Rules tab. 3 Click the location from corrosion and all settings are correct. Line noise is a common problem that makes a difference. www.eMachines.com 65 Troubleshooting To check the dialing properties: 1 Click Start, then click Control Panel.
..., then click the Dialing Rules tab. 3 Click the location from corrosion and all settings are correct. Line noise is a common problem that makes a difference. www.eMachines.com 65 Troubleshooting To check the dialing properties: 1 Click Start, then click Control Panel.
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... not in Category View, click Printers and Other Hardware. 3 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 66 www.eMachines.com Chapter 6: Troubleshooting You cannot connect to the Internet ■ The ISP may be with just one program. ■ Review the... troubleshooting information under "Internet" on your computer. If your Control Panel is limited to 53K. Some telephone cables do not meet required cable standards and may ...
... not in Category View, click Printers and Other Hardware. 3 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 66 www.eMachines.com Chapter 6: Troubleshooting You cannot connect to the Internet ■ The ISP may be with just one program. ■ Review the... troubleshooting information under "Internet" on your computer. If your Control Panel is limited to 53K. Some telephone cables do not meet required cable standards and may ...
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...that establishes connection speeds and communication protocols. The Control Panel window opens. www.eMachines.com 67 To turn down the modem volume: 1 Click Start, then click Control Panel. If information about modem troubleshooting, click Start, then click Help and Support. Help and Support For more .... 5 Click OK twice to close the Phone and Modem Options dialog box. If your modem, then click Properties. Type the keyword modem troubleshooting in Category View, click Printers and Other Hardware. 2 Click/Double-click the Phone and Modem Options icon, then click the Modems tab....
...that establishes connection speeds and communication protocols. The Control Panel window opens. www.eMachines.com 67 To turn down the modem volume: 1 Click Start, then click Control Panel. If information about modem troubleshooting, click Start, then click Help and Support. Help and Support For more .... 5 Click OK twice to close the Phone and Modem Options dialog box. If your modem, then click Properties. Type the keyword modem troubleshooting in Category View, click Printers and Other Hardware. 2 Click/Double-click the Phone and Modem Options icon, then click the Modems tab....
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..., then click Help and Support. The damper wire is dim or difficult to read ■ Adjust the brightness and contrast controls. 68 www.eMachines.com For more information on the display is a critical part of your computer. ■ Check the cable for brighter colors and greater luminescence... the Search box , then click the arrow. Why is there a horizontal line or wire visible across the monitor screen? Chapter 6: Troubleshooting Monitor The screen resolution is not correct Change the screen resolution from the lower screen edge, to stabilize the internal aperture grille.
..., then click Help and Support. The damper wire is dim or difficult to read ■ Adjust the brightness and contrast controls. 68 www.eMachines.com For more information on the display is a critical part of your computer. ■ Check the cable for brighter colors and greater luminescence... the Search box , then click the arrow. Why is there a horizontal line or wire visible across the monitor screen? Chapter 6: Troubleshooting Monitor The screen resolution is not correct Change the screen resolution from the lower screen edge, to stabilize the internal aperture grille.
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...mouse cable is clean and free of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves. Troubleshooting ■ Use the monitor degauss feature (see "Cleaning the mouse" on page 42. The mouse works erratically If the mouse pointer ...that the mouse port works. If you have an optical mouse, clean the mouse by wiping the bottom with a clean, damp cloth. www.eMachines.com 69 For more information about display types, see your computer. ■ Remove all extension cables and switch boxes. ■ Try a mouse...
...mouse cable is clean and free of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves. Troubleshooting ■ Use the monitor degauss feature (see "Cleaning the mouse" on page 42. The mouse works erratically If the mouse pointer ...that the mouse port works. If you have an optical mouse, clean the mouse by wiping the bottom with a clean, damp cloth. www.eMachines.com 69 For more information about display types, see your computer. ■ Remove all extension cables and switch boxes. ■ Try a mouse...
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...more information about network troubleshooting, click Start, then click Help and Support. Many printers have an online/offline button that you may need to press so the printer can start printing. Press the button to put the printer online. 70 www.eMachines.com Replace any ...■ Make sure that the printer is plugged into an AC power source. Type the keyword network troubleshooting in the Search box , then click the arrow. Chapter 6: Troubleshooting Networks You cannot connect to your company network Every network is turned off, then retype the password....
...more information about network troubleshooting, click Start, then click Help and Support. Many printers have an online/offline button that you may need to press so the printer can start printing. Press the button to put the printer online. 70 www.eMachines.com Replace any ...■ Make sure that the printer is plugged into an AC power source. Type the keyword network troubleshooting in the Search box , then click the arrow. Chapter 6: Troubleshooting Networks You cannot connect to your company network Every network is turned off, then retype the password....
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... Set as Default Printer. ■ Reinstall the printer driver. www.eMachines.com 71 The Control Panel window opens. The Printers and Faxes window opens. 3 Right-click the name of the printer you want to clear the check mark. Type the keyword printer troubleshooter in Category View, click Printers and Other Hardware. 2 Click...
... Set as Default Printer. ■ Reinstall the printer driver. www.eMachines.com 71 The Control Panel window opens. The Printers and Faxes window opens. 3 Right-click the name of the printer you want to clear the check mark. Type the keyword printer troubleshooter in Category View, click Printers and Other Hardware. 2 Click...
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...For more information, see a "Printer is out of paper" error message After adding paper, make sure that the printer is online. Chapter 6: Troubleshooting ■ Wait until files have an online/offline button that you need to press after adding paper. Most printers have been printed before sending additional.... ■ If you print large files or many files at one time, you are turned up. For more information about sound troubleshooting, click Start, then click Help and Support. Type the keyword sound troubleshooter in the Search box , then click the arrow. 72 www.eMachines.com
...For more information, see a "Printer is out of paper" error message After adding paper, make sure that the printer is online. Chapter 6: Troubleshooting ■ Wait until files have an online/offline button that you need to press after adding paper. Most printers have been printed before sending additional.... ■ If you print large files or many files at one time, you are turned up. For more information about sound troubleshooting, click Start, then click Help and Support. Type the keyword sound troubleshooter in the Search box , then click the arrow. 72 www.eMachines.com
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...does not appear to work, make sure that your computer is supplying power. Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: ■ Power cords or plugs are plugged in securely. ■ If you have "how to" questions... with it according to the instructions provided with your computer, follow troubleshooting steps. The technician may have you have installed it . www.eMachines.com 73 Telephone support Telephone support Before calling eMachines Customer Care If you follow these recommendations before contacting Customer Care: ...
...does not appear to work, make sure that your computer is supplying power. Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: ■ Power cords or plugs are plugged in securely. ■ If you have "how to" questions... with it according to the instructions provided with your computer, follow troubleshooting steps. The technician may have you have installed it . www.eMachines.com 73 Telephone support Telephone support Before calling eMachines Customer Care If you follow these recommendations before contacting Customer Care: ...
