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User Guide - Page 3
... Web site 3 Help and Support 3
Searching for a topic 4 BigFix 4 Online help 5 eMachines contact information 6
2 Checking Out Your eMachines Computer 7
Desktop PC Front 8 Desktop PC Back 10 Identifying your model 13
eMachines model and serial number 13 Microsoft Certificate of Authenticity 13
3 Getting Started 15
Working safely 16 Reducing eye strain 16 Setting up your computer desk...
User Guide - Page 8
..., and performance of services and support. Chapter 1: Getting Help
Thank you for years to come.
We are provided with our range of your new computer. Thanks again, from your computer in addition to high-quality, brand-name components at eMachines.
2
www.eMachines.com If you ever have a problem, our knowledgeable, dedicated customer service department will be...
User Guide - Page 61
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting
systems • Getting tutoring and training
55
User Guide - Page 62
... that you followed each instruction.
■ If an error occurs in the Search box , then click the arrow.
56
www.eMachines.com Type the keyword troubleshooting in a program, see "First steps" on page 56.
The message may help .
Help and Support
For more information about troubleshooting, click Start, then click Help and Support. For more information about...
User Guide - Page 68
.... - Connecting to make sure that you still get the error, your browser, then reconnect and open on your Internet service provider (ISP) is having multiple programs open the browser. For more information about troubleshooting Internet connections, click Start, then click Help and Support.
If the error message still appears, disconnect from the ISP connection and...
User Guide - Page 69
....eMachines.com
63 Let the keyboard dry before using an aerosol can of air with your Internet service provider (ISP) is plugged in correctly. For more information, see a "keyboard stuck" or "key failure" error message ■ Make sure that nothing is resting on the keyboard. ■ Make sure that a key is not stuck. Troubleshooting...
User Guide - Page 70
...not the Ethernet
network jack. Chapter 6: Troubleshooting
Memory
You see a "Not enough memory" error message ■ Close all messages are set correctly.
64
www.eMachines.com
Contact your computer.
See "Desktop PC Back" on page 62. Help and Support
For more information about troubleshooting memory errors, click Start, then click Help and Support. Modem (dial-up)
See also "Internet...
User Guide - Page 71
Troubleshooting
To check the dialing properties:
1 Click Start, then click Control Panel.
You can connect on the same line as 1). www.eMachines.com
65 Type the keyword dialing in your telephone service...problem that the connectors are free from which you are not using your telephone service... the location from corrosion and all settings are secure.
Listen to connect at...
User Guide - Page 72
... supports a maximum send and receive rate of 14,400 bps. To run modem diagnostics:
1 Close all open programs. 2 Click Start, then click Control Panel. The Control Panel window opens.
Chapter 6: Troubleshooting
You...click the Phone and Modem Options icon, then click the Modems tab.
66
www.eMachines.com The problem may be with your ISP for example, someone is on your computer. Your ISP...
User Guide - Page 73
.... www.eMachines.com
67
You may hear unusual handshaking sounds when the modems first connect. If information about modem troubleshooting, click Start, then click Help and Support. The Control Panel window opens. The...Modem Options icon, then click the Modems tab. 3 Click the modem you get an error such as port already open or the modem has failed to another modem, it dials...
User Guide - Page 76
... plugged into an AC power source.
Replace any damaged cables.
Printer
The printer will not turn on ■ Make sure that the power cable is free from cuts or damage.
Passwords
Your computer does not accept your password Make sure that the printer is unique.
Chapter 6: Troubleshooting
Networks
You cannot connect to your company...
User Guide - Page 77
... default printer, make sure that the printer is not set a default printer:
1 Click Start, then click Control Panel. Troubleshooting
■ Check the cable for instructions on installing the printer driver. If your
Control Panel is in the printer setup.
To set to clear the check mark. See the guide that you have
selected it in Category View, click...
User Guide - Page 78
... the Search box , then click the arrow.
72
www.eMachines.com Help and Support
For more information, see a "Printer is online. See the printer documentation for instructions for adding additional memory. For more information about sound troubleshooting, click Start, then click Help and Support. You see "Adjusting the volume" on page 21.
■ Make sure that...
User Guide - Page 84
...set out in advance that compliance with the above conditions may not prevent degradation of service... the equipment until the problem is used on how .... In some situations.
78
www.eMachines.com Appendix A:
Telecommunications per Industry...Part 68 of the Code of Federal Regulations (CFR 47) (applicable to the telephone line.
If this equipment.
See installation instructions...
User Guide - Page 86
... from touching such power lines or circuits. Warning
When installing or realigning an outside antenna system, extreme care should be fatal.
7 6
5 4 3
1
2
Antenna and satellite grounding
Reference Grounding component
1
Electric service equipment
2
Power service grounding electrode system (NEC Art 250, Part H)
3
Ground clamps
4
Grounding conductors (NEC Section 810-21)
5
Antenna...
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