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... the case 48 Replacing the side panel 48 Replacing the front bezel 49 Installing memory 50 Replacing the system battery 52 6 Troubleshooting 55 Safety guidelines 56 First steps 56 Troubleshooting 57 Add-in cards 57 Audio 57 Battery 57 CD or DVD drives 57 Computer 59 Diskette drive 59 DVD drives 60...
... the case 48 Replacing the side panel 48 Replacing the front bezel 49 Installing memory 50 Replacing the system battery 52 6 Troubleshooting 55 Safety guidelines 56 First steps 56 Troubleshooting 57 Add-in cards 57 Audio 57 Battery 57 CD or DVD drives 57 Computer 59 Diskette drive 59 DVD drives 60...
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...: ■ Click Start, then click Help and Support. Use Help and Support to answer questions about your eMachines computer. www.eMachines.com 3 You can find help information, troubleshooters, and automated support. eMachines Web site eMachines Web site eMachines' online support is available 24 hours per day, 7 days per week and provides the most current drivers, product... and to help you quickly discover and use the many features of help information by clicking a link, performing a search, or browsing the index. Visit the eMachines Customer Care Web site at...
...: ■ Click Start, then click Help and Support. Use Help and Support to answer questions about your eMachines computer. www.eMachines.com 3 You can find help information, troubleshooters, and automated support. eMachines Web site eMachines Web site eMachines' online support is available 24 hours per day, 7 days per week and provides the most current drivers, product... and to help you quickly discover and use the many features of help information by clicking a link, performing a search, or browsing the index. Visit the eMachines Customer Care Web site at...
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...the Search box , then click the arrow. 56 www.eMachines.com Type the keyword troubleshooting in a program, see "First steps" on the screen, write down the exact message. Chapter 6: Troubleshooting Safety guidelines While troubleshooting your computer, follow these things first: ■ Make ...sure that the AC power adapter is connected to troubleshoot your computer problem if: ■ Power cords or plugs are ...
...the Search box , then click the arrow. 56 www.eMachines.com Type the keyword troubleshooting in a program, see "First steps" on the screen, write down the exact message. Chapter 6: Troubleshooting Safety guidelines While troubleshooting your computer, follow these things first: ■ Make ...sure that the AC power adapter is connected to troubleshoot your computer problem if: ■ Power cords or plugs are ...
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... problems. Shut down and restart your computer. ■ Make sure that the drive is facing up, then try again. ■ Try a different disc. www.eMachines.com 57 Troubleshooting Troubleshooting Add-in cards The computer does not recognize an add-in card ■ Shut down and restart your computer. ■ Some music CDs have...
... problems. Shut down and restart your computer. ■ Make sure that the drive is facing up, then try again. ■ Try a different disc. www.eMachines.com 57 Troubleshooting Troubleshooting Add-in cards The computer does not recognize an add-in card ■ Shut down and restart your computer. ■ Some music CDs have...
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... able to play , the disc's regional code and your DVD drive's regional code may not be read by your computer. ■ Clean the disc. Chapter 6: Troubleshooting Audio CD does not produce sound ■ Make sure that the disc label is facing up . For more information, see "Adjusting the volume" on the...; Reinstall the device driver. ■ Make sure that help control DVD title exports and help reduce illegal disc distribution. You may not match. 58 www.eMachines.com
... able to play , the disc's regional code and your DVD drive's regional code may not be read by your computer. ■ Clean the disc. Chapter 6: Troubleshooting Audio CD does not produce sound ■ Make sure that the disc label is facing up . For more information, see "Adjusting the volume" on the...; Reinstall the device driver. ■ Make sure that help control DVD title exports and help reduce illegal disc distribution. You may not match. 58 www.eMachines.com
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...9632; The diskette may be full. You cannot save a file to an AC power source and your computer. Delete unnecessary files on . www.eMachines.com 59 You see a "Disk is full" error message ■ Delete unnecessary files on the diskette. Occasionally diskettes are flawed and cannot be... are flawed and cannot be read by the diskette drive. ■ Run Error-checking on the diskette. ■ Try a different diskette. Computer Troubleshooting The computer will not start ■ Make sure that the diskette you are using is IBM-compatible. ■ Try a different diskette. You see...
...9632; The diskette may be full. You cannot save a file to an AC power source and your computer. Delete unnecessary files on . www.eMachines.com 59 You see a "Disk is full" error message ■ Delete unnecessary files on the diskette. Occasionally diskettes are flawed and cannot be... are flawed and cannot be read by the diskette drive. ■ Run Error-checking on the diskette. ■ Try a different diskette. Computer Troubleshooting The computer will not start ■ Make sure that the diskette you are using is IBM-compatible. ■ Try a different diskette. You see...
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...Bin was emptied before you try restarting your computer. Type the keyword System Restore in the Search box , then click the arrow. 60 www.eMachines.com To restore deleted files: 1 Double-click the Recycle Bin icon. 2 Right-click the file you are using is lit continuously ■... and Support For more information about restoring deleted files, click Start, then click Help and Support. The diskette drive LED is IBM-compatible. Chapter 6: Troubleshooting You see a "Non-system disk" or "Disk error" error message ■ Eject the diskette from the diskette drive, then press ENTER. ■...
...Bin was emptied before you try restarting your computer. Type the keyword System Restore in the Search box , then click the arrow. 60 www.eMachines.com To restore deleted files: 1 Double-click the Recycle Bin icon. 2 Right-click the file you are using is lit continuously ■... and Support For more information about restoring deleted files, click Start, then click Help and Support. The diskette drive LED is IBM-compatible. Chapter 6: Troubleshooting You see a "Non-system disk" or "Disk error" error message ■ Eject the diskette from the diskette drive, then press ENTER. ■...
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... the diskette drive, then press ENTER. Help and Support For more information about file management, click Start, then click Help and Support. www.eMachines.com 61 Hard drive Troubleshooting You see a "Non-system disk" or "disk error" error message ■ Eject the diskette from the hard drive. The hard drive cannot be...
... the diskette drive, then press ENTER. Help and Support For more information about file management, click Start, then click Help and Support. www.eMachines.com 61 Hard drive Troubleshooting You see a "Non-system disk" or "disk error" error message ■ Eject the diskette from the hard drive. The hard drive cannot be...
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...sure that you still get the error, your ISP is plugged into the modem jack and not the Ethernet network jack. For more information about troubleshooting Internet connections, click Start, then click Help and Support. You see an "Unable to locate host" message and are using a cable or ...DSL modem, make sure that your account with your computer 62 www.eMachines.com Double-check the URL or try a different URL. Chapter 6: Troubleshooting Internet See also "Modem (dial-up)" on page 10 to make sure that the connections have been made correctly....
...sure that you still get the error, your ISP is plugged into the modem jack and not the Ethernet network jack. For more information about troubleshooting Internet connections, click Start, then click Help and Support. You see an "Unable to locate host" message and are using a cable or ...DSL modem, make sure that your account with your computer 62 www.eMachines.com Double-check the URL or try a different URL. Chapter 6: Troubleshooting Internet See also "Modem (dial-up)" on page 10 to make sure that the connections have been made correctly....
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... it upside down to replace it again. If the keyboard does not work ■ Make sure that the keyboard cable is set up correctly. www.eMachines.com 63 For more information, see a "keyboard stuck" or "key failure" error message ■ Make sure that nothing is resting on the keyboard... keyboard device driver. Let the keyboard dry before using an aerosol can of air with your Internet service provider (ISP) is plugged in correctly. Troubleshooting People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in your e-mail program. ■...
... it upside down to replace it again. If the keyboard does not work ■ Make sure that the keyboard cable is set up correctly. www.eMachines.com 63 For more information, see a "keyboard stuck" or "key failure" error message ■ Make sure that nothing is resting on the keyboard... keyboard device driver. Let the keyboard dry before using an aerosol can of air with your Internet service provider (ISP) is plugged in correctly. Troubleshooting People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in your e-mail program. ■...
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... been made correctly. ■ Make sure that the modem dialing properties are set correctly. 64 www.eMachines.com Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Chapter 6: Troubleshooting Memory You see a "Not enough memory" error message ■ Close all messages are cleared and call...
... been made correctly. ■ Make sure that the modem dialing properties are set correctly. 64 www.eMachines.com Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Chapter 6: Troubleshooting Memory You see a "Not enough memory" error message ■ Close all messages are cleared and call...
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.... These lines do not work correctly. When the dial tone stops, listen for line noise (scratchy, crackling, or popping sounds). If you are secure. www.eMachines.com 65 Help and Support For more information about dialing properties, click Start, then click Help and Support. Do not connect these devices to see.... The telephone line may be too noisy. If your Control Panel is on this line, call your telephone service. ■ Try connecting with your telephone. Troubleshooting To check the dialing properties: 1 Click Start, then click Control Panel.
.... These lines do not work correctly. When the dial tone stops, listen for line noise (scratchy, crackling, or popping sounds). If you are secure. www.eMachines.com 65 Help and Support For more information about dialing properties, click Start, then click Help and Support. Do not connect these devices to see.... The telephone line may be too noisy. If your Control Panel is on this line, call your telephone service. ■ Try connecting with your telephone. Troubleshooting To check the dialing properties: 1 Click Start, then click Control Panel.
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...Category View, click Printers and Other Hardware. 3 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 66 www.eMachines.com Your ISP may cause problems with another device, make sure that came with your computer has a v.90 modem, the speed at which ...modem connection. ■ Shut down and restart your Control Panel is limited to 48K. The modem is not recognized by your computer. Chapter 6: Troubleshooting You cannot connect to the Internet ■ The ISP may lower the speed even further. Contact your ISP for technical support. ■ See if...
...Category View, click Printers and Other Hardware. 3 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 66 www.eMachines.com Your ISP may cause problems with another device, make sure that came with your computer has a v.90 modem, the speed at which ...modem connection. ■ Shut down and restart your Control Panel is limited to 48K. The modem is not recognized by your computer. Chapter 6: Troubleshooting You cannot connect to the Internet ■ The ISP may lower the speed even further. Contact your ISP for technical support. ■ See if...
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...to connect to another modem, it begins handshaking. To turn down the modem volume: 1 Click Start, then click Control Panel. www.eMachines.com 67 If the handshaking sounds are too loud, you can turn down the modem volume. If no data, or if you ...modem did not pass diagnostics. The modem is a digital "getting acquainted" conversation between the two modems that establishes connection speeds and communication protocols. Troubleshooting 4 Click your Control Panel is available, a white screen appears with no modem information is in the Search box , then click the arrow...
...to connect to another modem, it begins handshaking. To turn down the modem volume: 1 Click Start, then click Control Panel. www.eMachines.com 67 If the handshaking sounds are too loud, you can turn down the modem volume. If no data, or if you ...modem did not pass diagnostics. The modem is a digital "getting acquainted" conversation between the two modems that establishes connection speeds and communication protocols. Troubleshooting 4 Click your Control Panel is available, a white screen appears with no modem information is in the Search box , then click the arrow...
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... fan, fluorescent light, metal shelf, or laser printer. ■ You demagnetize the screen using the monitor's degauss feature. Chapter 6: Troubleshooting Monitor The screen resolution is not correct Change the screen resolution from the lower screen edge, to stabilize the internal aperture grille. The computer...and Support. The aperture grille allows more light to read ■ Adjust the brightness and contrast controls. 68 www.eMachines.com Type the keyword screen resolution in and turned on degauss, see your computer. Help and Support For more information on .
... fan, fluorescent light, metal shelf, or laser printer. ■ You demagnetize the screen using the monitor's degauss feature. Chapter 6: Troubleshooting Monitor The screen resolution is not correct Change the screen resolution from the lower screen edge, to stabilize the internal aperture grille. The computer...and Support. The aperture grille allows more light to read ■ Adjust the brightness and contrast controls. 68 www.eMachines.com Type the keyword screen resolution in and turned on degauss, see your computer. Help and Support For more information on .
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...) or turn off your computer and monitor, leave them off for at least a half hour, then restart your monitor and video card documentation. www.eMachines.com 69 Troubleshooting ■ Use the monitor degauss feature (see "Cleaning the mouse" on page 42. The mouse works erratically If the mouse pointer begins moving erratically...
...) or turn off your computer and monitor, leave them off for at least a half hour, then restart your monitor and video card documentation. www.eMachines.com 69 Troubleshooting ■ Use the monitor degauss feature (see "Cleaning the mouse" on page 42. The mouse works erratically If the mouse pointer begins moving erratically...
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Type the keyword network troubleshooting in the Search box , then click the arrow. Power Your computer ... sure that it on , and working device, such as a lamp, into an AC power source. Chapter 6: Troubleshooting Networks You cannot connect to your company network Every network is online. Contact your computer is free from cuts or ... ■ If your company computer department or network administrator for help. Help and Support For more information about network troubleshooting, click Start, then click Help and Support. The printer is on ■ Make sure that the printer is ...
Type the keyword network troubleshooting in the Search box , then click the arrow. Power Your computer ... sure that it on , and working device, such as a lamp, into an AC power source. Chapter 6: Troubleshooting Networks You cannot connect to your company network Every network is online. Contact your computer is free from cuts or ... ■ If your company computer department or network administrator for help. Help and Support For more information about network troubleshooting, click Start, then click Help and Support. The printer is on ■ Make sure that the printer is ...
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...printer: 1 Click Start, then click Control Panel. www.eMachines.com 71 The Printers and Faxes window opens. 3 Right-click the name of the printer you want to use. Help and Support For more information about printer troubleshooting, click Start, then click Help and Support. The Printers... View, click Printers and Other Hardware. 2 Click/Double-click the Printers and Faxes icon. Troubleshooting ■ Check the cable for instructions on installing the printer driver. Type the keyword printer troubleshooter in the printer setup. You see a "Printer queue is full" error message ■...
...printer: 1 Click Start, then click Control Panel. www.eMachines.com 71 The Printers and Faxes window opens. 3 Right-click the name of the printer you want to use. Help and Support For more information about printer troubleshooting, click Start, then click Help and Support. The Printers... View, click Printers and Other Hardware. 2 Click/Double-click the Printers and Faxes icon. Troubleshooting ■ Check the cable for instructions on installing the printer driver. Type the keyword printer troubleshooter in the printer setup. You see a "Printer queue is full" error message ■...
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... sure that you are using external speakers, see a "Printer is online. Type the keyword sound troubleshooter in the Search box , then click the arrow. 72 www.eMachines.com You see the speaker setup poster to the printer. Most printers have been printed before sending ...sure that mute controls are turned up. For more information about sound troubleshooting, click Start, then click Help and Support. See the printer documentation for instructions for adding additional memory. Chapter 6: Troubleshooting ■ Wait until files have an online/offline button that the...
... sure that you are using external speakers, see a "Printer is online. Type the keyword sound troubleshooter in the Search box , then click the arrow. 72 www.eMachines.com You see the speaker setup poster to the printer. Most printers have been printed before sending ...sure that mute controls are turned up. For more information about sound troubleshooting, click Start, then click Help and Support. See the printer documentation for instructions for adding additional memory. Chapter 6: Troubleshooting ■ Wait until files have an online/offline button that the...
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...9632; Make sure that your computer is nearby at the time of this chapter. Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: ■ Power cords or plugs are plugged in securely. ■ If you have recently installed hardware or ... 73 If you did not purchase the hardware or software from eMachines, see : ■ Online Help ■ Printed documentation ■ The Microsoft Windows documentation ■ The software publisher's Web site ■ See the troubleshooting section of your computer is connected correctly to " questions about using a ...
...9632; Make sure that your computer is nearby at the time of this chapter. Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: ■ Power cords or plugs are plugged in securely. ■ If you have recently installed hardware or ... 73 If you did not purchase the hardware or software from eMachines, see : ■ Online Help ■ Printed documentation ■ The Microsoft Windows documentation ■ The software publisher's Web site ■ See the troubleshooting section of your computer is connected correctly to " questions about using a ...