Reference Guide
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... and Repacking the Printer 4-36 Precautions for Moving the Printer 4-36 Moving the Printer Within the Office 4-37 Preparing the Printer for Shipment 4-37 Additional Resources 4-38 Support 4-38 infoSMART 4-38 Web Links 4-38 Phaser™ 4500 Laser Printer iv Open Top Cover to Clear 4-7 Jam at the Tray 4-10 Jam at the Top Cover 4-14 Jam at the Duplex...
... and Repacking the Printer 4-36 Precautions for Moving the Printer 4-36 Moving the Printer Within the Office 4-37 Preparing the Printer for Shipment 4-37 Additional Resources 4-38 Support 4-38 infoSMART 4-38 Web Links 4-38 Phaser™ 4500 Laser Printer iv Open Top Cover to Clear 4-7 Jam at the Tray 4-10 Jam at the Top Cover 4-14 Jam at the Duplex...
Reference Guide
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... printer is designed to be used with release strips, or side seams. Warning Use only Xerox clear transparency film. Supported Papers Paper that has been photocopied ■ Paper with cutouts or perforations ■ Paper with staples inserted ■ Envelopes with windows, metal clasps, adhesives with a variety of transparency film may melt and damage the printer. Phaser™ 4500 Laser Printer...
... printer is designed to be used with release strips, or side seams. Warning Use only Xerox clear transparency film. Supported Papers Paper that has been photocopied ■ Paper with cutouts or perforations ■ Paper with staples inserted ■ Envelopes with windows, metal clasps, adhesives with a variety of transparency film may melt and damage the printer. Phaser™ 4500 Laser Printer...
Reference Guide
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All Rights Reserved. 4-1 Troubleshooting This section includes: ■ "Automatic Diagnostic Tools" on page 4-2 ■ "Paper Jams" on page 4-3 ■ "Print-Quality Problems" on page 4-24 ■ "Maintenance" on page 4-30 ■ "Front Panel Messages" on page 4-31 ■ "Moving and Repacking the Printer" on page 4-36 ■ "Additional Resources" on page 4-38 Note For network troubleshooting, go to Reference/Connections & Networks on the User Documentation CD-ROM. Copyright © 2004 Xerox Corporation. Phaser™ 4500 Laser Printer .
All Rights Reserved. 4-1 Troubleshooting This section includes: ■ "Automatic Diagnostic Tools" on page 4-2 ■ "Paper Jams" on page 4-3 ■ "Print-Quality Problems" on page 4-24 ■ "Maintenance" on page 4-30 ■ "Front Panel Messages" on page 4-31 ■ "Moving and Repacking the Printer" on page 4-36 ■ "Additional Resources" on page 4-38 Note For network troubleshooting, go to Reference/Connections & Networks on the User Documentation CD-ROM. Copyright © 2004 Xerox Corporation. Phaser™ 4500 Laser Printer .
Reference Guide
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... Xerox Corporation. Open Top Cover to Clear" on page 4-7 ■ "Jam at the Tray" on page 4-10 ■ "Jam at the Top Cover" on page 4-14 ■ "Jam at the Duplex Unit" on page 4-18 ■ "Jam at the Stacker" on page 4-19 ■ "Paper Size Jam" on page 4-5 ■ "Jam ...at the Rear 1. Open the rear cover. All Rights Reserved. 4-3 Phaser™ 4500 Laser Printer Paper Jams This topic includes: ■ "Jam at the Exit and Jam at the Rear" on page 4-3 ■ "Jam at the Exit and Jam at the...
... Xerox Corporation. Open Top Cover to Clear" on page 4-7 ■ "Jam at the Tray" on page 4-10 ■ "Jam at the Top Cover" on page 4-14 ■ "Jam at the Duplex Unit" on page 4-18 ■ "Jam at the Stacker" on page 4-19 ■ "Paper Size Jam" on page 4-5 ■ "Jam ...at the Rear 1. Open the rear cover. All Rights Reserved. 4-3 Phaser™ 4500 Laser Printer Paper Jams This topic includes: ■ "Jam at the Exit and Jam at the Rear" on page 4-3 ■ "Jam at the Exit and Jam at the...
Reference Guide
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Remove the jammed paper. Paper Jams 2. Confirm that all paper fragments are removed. 4500-042 3. Close the rear cover. 4500-062 4500-043 Phaser™ 4500 Laser Printer 4-4 If you do not find jammed paper in Step 2, open the cover above the exit and pull the jammed paper completely out of the printer. 4.
Remove the jammed paper. Paper Jams 2. Confirm that all paper fragments are removed. 4500-042 3. Close the rear cover. 4500-062 4500-043 Phaser™ 4500 Laser Printer 4-4 If you do not find jammed paper in Step 2, open the cover above the exit and pull the jammed paper completely out of the printer. 4.
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PhaserSMART is a powerful, Internet-based diagnostic tool that automatically delivers the latest support solutions with a few mouse clicks. (English only) Jam at the Exit and Jam at the Rear (with Duplex Unit) 1. Open the duplex unit cover. 4500-008 2. Paper Jams For additional information, go to www.phaserSMART.com. Open the rear cover. Caution Be careful, some components inside the rear cover may be hot. 4500-011 Phaser™ 4500 Laser Printer 4-5
PhaserSMART is a powerful, Internet-based diagnostic tool that automatically delivers the latest support solutions with a few mouse clicks. (English only) Jam at the Exit and Jam at the Rear (with Duplex Unit) 1. Open the duplex unit cover. 4500-008 2. Paper Jams For additional information, go to www.phaserSMART.com. Open the rear cover. Caution Be careful, some components inside the rear cover may be hot. 4500-011 Phaser™ 4500 Laser Printer 4-5
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Close the rear cover. 4500-062 4500-012 Phaser™ 4500 Laser Printer 4-6 If you do not find jammed paper in Step 3, open the cover above the exit and pull the jammed paper completely out of the printer. 5. Confirm that all paper fragments are removed. 4500-061 4. Paper Jams 3. Remove the jammed paper.
Close the rear cover. 4500-062 4500-012 Phaser™ 4500 Laser Printer 4-6 If you do not find jammed paper in Step 3, open the cover above the exit and pull the jammed paper completely out of the printer. 5. Confirm that all paper fragments are removed. 4500-061 4. Paper Jams 3. Remove the jammed paper.
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If you have a stacker, remove the paper from the stacker, then lift the stacker. 4500-004 4500-017 Phaser™ 4500 Laser Printer 4-7 Paper Jams 4500-006 For additional information, go to Clear 1. 6. Open Top Cover to www.phaserSMART.com. PhaserSMART is a powerful, Internet-based diagnostic tool that automatically delivers the latest support solutions with a few mouse clicks. (English only) Jam at the Exit - Close the duplex unit cover.
If you have a stacker, remove the paper from the stacker, then lift the stacker. 4500-004 4500-017 Phaser™ 4500 Laser Printer 4-7 Paper Jams 4500-006 For additional information, go to Clear 1. 6. Open Top Cover to www.phaserSMART.com. PhaserSMART is a powerful, Internet-based diagnostic tool that automatically delivers the latest support solutions with a few mouse clicks. (English only) Jam at the Exit - Close the duplex unit cover.
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Open the top cover. 4500-065 4. Remove the jammed paper from the exit. Close the top cover. 4500-039 4500-002 Phaser™ 4500 Laser Printer 4-8 Confirm that all paper fragments are removed. 3. Paper Jams 2.
Open the top cover. 4500-065 4. Remove the jammed paper from the exit. Close the top cover. 4500-039 4500-002 Phaser™ 4500 Laser Printer 4-8 Confirm that all paper fragments are removed. 3. Paper Jams 2.
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PhaserSMART is a powerful, Internet-based diagnostic tool that automatically delivers the latest support solutions with a few mouse clicks. (English only) Phaser™ 4500 Laser Printer 4-9 Paper Jams 4500-019 For additional information, go to www.phaserSMART.com. If you have a stacker, lower the stacker. 5.
PhaserSMART is a powerful, Internet-based diagnostic tool that automatically delivers the latest support solutions with a few mouse clicks. (English only) Phaser™ 4500 Laser Printer 4-9 Paper Jams 4500-019 For additional information, go to www.phaserSMART.com. If you have a stacker, lower the stacker. 5.
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For example, if the jam is not necessary to pull out all trays above it. If you have a jam at Tray 3, pull out Trays 1, 2, and 3. It is at Tray 2, pull out Tray 2 only. If you have a jam at the Tray 1. Jam at Tray 1, pull out Trays 1 and 2. 4500-033 Phaser™ 4500 Laser Printer 4-10 Paper Jams 4500-099 Note For all trays except Tray 2, pull out the specified tray and all of the printer. Pull the trays specified on the front panel completely out of the trays.
For example, if the jam is not necessary to pull out all trays above it. If you have a jam at Tray 3, pull out Trays 1, 2, and 3. It is at Tray 2, pull out Tray 2 only. If you have a jam at the Tray 1. Jam at Tray 1, pull out Trays 1 and 2. 4500-033 Phaser™ 4500 Laser Printer 4-10 Paper Jams 4500-099 Note For all trays except Tray 2, pull out the specified tray and all of the printer. Pull the trays specified on the front panel completely out of the trays.
Reference Guide
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If you have a stacker, remove paper from the printer tray slot. Pull jammed paper from the stacker, then lift the stacker. 4500-004 4500-100 Phaser™ 4500 Laser Printer 4-11 Remove crumpled paper from the tray. 4500-046 4500-018 4. 2. Paper Jams 3.
If you have a stacker, remove paper from the printer tray slot. Pull jammed paper from the stacker, then lift the stacker. 4500-004 4500-100 Phaser™ 4500 Laser Printer 4-11 Remove crumpled paper from the tray. 4500-046 4500-018 4. 2. Paper Jams 3.
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Open the top cover. Paper Jams 6. Remove the jammed paper. Remove the print cartridge. 4500-101 4500-036 7. 5. Confirm that all paper fragments are removed. 4500-009 Phaser™ 4500 Laser Printer 4-12
Open the top cover. Paper Jams 6. Remove the jammed paper. Remove the print cartridge. 4500-101 4500-036 7. 5. Confirm that all paper fragments are removed. 4500-009 Phaser™ 4500 Laser Printer 4-12
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Insert the trays into the printer slot and push them completely to the back of the printer. 10. Close the top cover. 4500-034 4500-002 Phaser™ 4500 Laser Printer 4-13 Insert the print cartridge. 8. Paper Jams 4500-035 9.
Insert the trays into the printer slot and push them completely to the back of the printer. 10. Close the top cover. 4500-034 4500-002 Phaser™ 4500 Laser Printer 4-13 Insert the print cartridge. 8. Paper Jams 4500-035 9.
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11. If you have a stacker, remove paper from the stacker, then raise the stacker. 4500-004 4500-017 Phaser™ 4500 Laser Printer 4-14 Paper Jams 4500-019 For additional information, go to www.phaserSMART.com. If you have a stacker, lower the stacker. PhaserSMART is a powerful, Internet-based diagnostic tool that automatically delivers the latest support solutions with a few mouse clicks. (English only) Jam at the Top Cover 1.
11. If you have a stacker, remove paper from the stacker, then raise the stacker. 4500-004 4500-017 Phaser™ 4500 Laser Printer 4-14 Paper Jams 4500-019 For additional information, go to www.phaserSMART.com. If you have a stacker, lower the stacker. PhaserSMART is a powerful, Internet-based diagnostic tool that automatically delivers the latest support solutions with a few mouse clicks. (English only) Jam at the Top Cover 1.
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Remove the print cartridge. 4500-039 4500-036 4. Paper Jams 3. 2. Turn the green rollers to move the jammed paper out of the rollers, then gently pull the jammed paper out of the rollers. 4500-037 Phaser™ 4500 Laser Printer 4-15 Open the top cover.
Remove the print cartridge. 4500-039 4500-036 4. Paper Jams 3. 2. Turn the green rollers to move the jammed paper out of the rollers, then gently pull the jammed paper out of the rollers. 4500-037 Phaser™ 4500 Laser Printer 4-15 Open the top cover.
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Paper Jams 5. Insert the trays into the printer slot and push them completely to the back of the printer. 4500-045 6. Confirm that all paper fragments are removed. 4500-037 7. Turn the green rollers and remove the jammed paper. If you cannot move the jammed paper, pull Trays 1 and 2 completely out of the printer. 4500-034 Phaser™ 4500 Laser Printer 4-16
Paper Jams 5. Insert the trays into the printer slot and push them completely to the back of the printer. 4500-045 6. Confirm that all paper fragments are removed. 4500-037 7. Turn the green rollers and remove the jammed paper. If you cannot move the jammed paper, pull Trays 1 and 2 completely out of the printer. 4500-034 Phaser™ 4500 Laser Printer 4-16
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If you have a stacker, lower the stacker. 4500-002 4500-019 For additional information, go to www.phaserSMART.com. Close the top cover. 4500-035 10. 8. PhaserSMART is a powerful, Internet-based diagnostic tool that automatically delivers the latest support solutions with a few mouse clicks. (English only) Phaser™ 4500 Laser Printer 4-17 Paper Jams 9. Insert the print cartridge.
If you have a stacker, lower the stacker. 4500-002 4500-019 For additional information, go to www.phaserSMART.com. Close the top cover. 4500-035 10. 8. PhaserSMART is a powerful, Internet-based diagnostic tool that automatically delivers the latest support solutions with a few mouse clicks. (English only) Phaser™ 4500 Laser Printer 4-17 Paper Jams 9. Insert the print cartridge.
Reference Guide
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Remove the jammed paper. Confirm that all paper fragments are removed. 3. Open the duplex unit cover. Paper Jams 4500-008 2. Close the duplex unit cover. 4500-010 4500-006 Phaser™ 4500 Laser Printer 4-18 Jam at the Duplex Unit 1.
Remove the jammed paper. Confirm that all paper fragments are removed. 3. Open the duplex unit cover. Paper Jams 4500-008 2. Close the duplex unit cover. 4500-010 4500-006 Phaser™ 4500 Laser Printer 4-18 Jam at the Duplex Unit 1.
Reference Guide
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Confirm that automatically delivers the latest support solutions with a few mouse clicks. (English only) Jam at the Stacker 1. Open the rear stacker cover. 4500-015 2. Remove the jammed paper. Paper Jams For additional information, go to www.phaserSMART.com. PhaserSMART is a powerful, Internet-based diagnostic tool that all paper fragments are removed. 4500-048 Phaser™ 4500 Laser Printer 4-19
Confirm that automatically delivers the latest support solutions with a few mouse clicks. (English only) Jam at the Stacker 1. Open the rear stacker cover. 4500-015 2. Remove the jammed paper. Paper Jams For additional information, go to www.phaserSMART.com. PhaserSMART is a powerful, Internet-based diagnostic tool that all paper fragments are removed. 4500-048 Phaser™ 4500 Laser Printer 4-19