Product Brochures
Page 1
... Upgrade 550-sheet Feeder (letter/legal) 75-envelope Feeder Duplex Module 500-sheet Stacker with Offset Hard Disk (20 GB) 32 MB Phaser Memory 64 MB Phaser Memory 128 MB Phaser Memory 16 MB Flash Memory 098S04703 097S02878 097S02879 097S02880 097S02881 097S02917 097S02923 097S02912 097S02913 097S02914 For media offerings, visit www.xerox.com/officeprinting/supplies Specifications Network/Software Printer management: Xerox CentreWare Printer Management for energy efficiency. Additional 97 PS fonts with automatic sensing and switching Paper handling Media input: Standard: 550-sheet...
... Upgrade 550-sheet Feeder (letter/legal) 75-envelope Feeder Duplex Module 500-sheet Stacker with Offset Hard Disk (20 GB) 32 MB Phaser Memory 64 MB Phaser Memory 128 MB Phaser Memory 16 MB Flash Memory 098S04703 097S02878 097S02879 097S02880 097S02881 097S02917 097S02923 097S02912 097S02913 097S02914 For media offerings, visit www.xerox.com/officeprinting/supplies Specifications Network/Software Printer management: Xerox CentreWare Printer Management for energy efficiency. Additional 97 PS fonts with automatic sensing and switching Paper handling Media input: Standard: 550-sheet...
Product Brochures
Page 2
... standard tray, including envelopes. Dynamic driver interface provides real-time printer status, automatically selects the correct tray, and detects of features, including printer and job status, in . need in a network printer. • The entry network model includes 550sheet input tray, 64 MB of memory, true Adobe® PostScript® 3™, and a full-size standard-capacity print cartridge (not a starter cartridge). • Decades of Xerox engineering of paper before it extremely reliable and worry-free (approximately one jam...
... standard tray, including envelopes. Dynamic driver interface provides real-time printer status, automatically selects the correct tray, and detects of features, including printer and job status, in . need in a network printer. • The entry network model includes 550sheet input tray, 64 MB of memory, true Adobe® PostScript® 3™, and a full-size standard-capacity print cartridge (not a starter cartridge). • Decades of Xerox engineering of paper before it extremely reliable and worry-free (approximately one jam...
Service Manual
Page 3
To avoid personal injury, do not perform any servicing other than that contained in the operating instructions, unless you are for use by qualified service personnel only. First Printing: June 2002 071-0861-00 PHASER™ 4400 LASER PRINTER Service Manual Warning The following servicing instructions are qualified to do so.
To avoid personal injury, do not perform any servicing other than that contained in the operating instructions, unless you are for use by qualified service personnel only. First Printing: June 2002 071-0861-00 PHASER™ 4400 LASER PRINTER Service Manual Warning The following servicing instructions are qualified to do so.
Service Manual
Page 14
... 1-12 Menu Map 1-13 Printer Specifications 1-14 Error Messages and Codes 2-1 Section Contents 2-1 Introduction 2-1 Service Diagnostics 2-7 Printer Error Messages 2-11 Image Processor POST Error Codes 2-58 Troubleshooting 3-1 Section Contents 3-1 Introduction 3-1 Measurements 3-1 Troubleshooting Procedures 3-2 Image-Quality Checkout Procedures 3-41 Image-Quality Troubleshooting Procedures 3-53 Tests Prints, Adjustments, and NVRAM Reset 4-1 Section Contents 4-1 Service Test Prints 4-1 Adjustments 4-5 Resetting NVRAM 4-7 Phaser 4400 Laser Printer Service Manual xiii
... 1-12 Menu Map 1-13 Printer Specifications 1-14 Error Messages and Codes 2-1 Section Contents 2-1 Introduction 2-1 Service Diagnostics 2-7 Printer Error Messages 2-11 Image Processor POST Error Codes 2-58 Troubleshooting 3-1 Section Contents 3-1 Introduction 3-1 Measurements 3-1 Troubleshooting Procedures 3-2 Image-Quality Checkout Procedures 3-41 Image-Quality Troubleshooting Procedures 3-53 Tests Prints, Adjustments, and NVRAM Reset 4-1 Section Contents 4-1 Service Test Prints 4-1 Adjustments 4-5 Resetting NVRAM 4-7 Phaser 4400 Laser Printer Service Manual xiii
Service Manual
Page 19
... desktop laser printer with a Configuration Upgrade Kit, part number 098S04703. The printer comes standard with 64 Mbytes of the 4400B, but comes standard with built in features as activate other features, users need to upgrade to the N-configuration with a resolution up to be reported as well as described here. Page Description Languages (PDL) I PCL5e/6 I Adobe PostScript 3 I PDF Resident Fonts I 81 PCL fonts (more fonts are available with the optional Hard Drive. Note: The Phaser...
... desktop laser printer with a Configuration Upgrade Kit, part number 098S04703. The printer comes standard with 64 Mbytes of the 4400B, but comes standard with built in features as activate other features, users need to upgrade to the N-configuration with a resolution up to be reported as well as described here. Page Description Languages (PDL) I PCL5e/6 I Adobe PostScript 3 I PDF Resident Fonts I 81 PCL fonts (more fonts are available with the optional Hard Drive. Note: The Phaser...
Service Manual
Page 27
... e-net rate is the HEALTH LED. DS380 is set to help diagnose the problem. Inside the printer on replacing the Image Processor Board. DS211 illuminates when a link is the CHECK STOP indicator, which illuminates when various fatal errors occur in the CPU. 1-10 Phaser 4400 Laser Printer Service Manual DS390 is established. The CPU flashes this LED to indicate that it is "alive", or...
... e-net rate is the HEALTH LED. DS380 is set to help diagnose the problem. Inside the printer on replacing the Image Processor Board. DS211 illuminates when a link is the CHECK STOP indicator, which illuminates when various fatal errors occur in the CPU. 1-10 Phaser 4400 Laser Printer Service Manual DS390 is established. The CPU flashes this LED to indicate that it is "alive", or...
Service Manual
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... V (50 Hz) Phaser 4400 Laser Printer Service Manual 1-17 s4400_353 Paper Tips Page 3 of 3 Part Number 113R00627 113R00628 108R00497 for 110 V (60 Hz) 108R00498 for information on ordering supplies. Xerox Branded Paper Item Plain Paper Xerox Premier 80 Xerox Premier 80 Xerox 4024 DP statement Xerox 4024 DP Xerox 4024 DP folio Xerox 4024 DP legal Transparencies Xerox 3M Type L transparencies Xerox Clear transparencies Labels Xerox A4 24-up label Xerox Multi-purpose 30-up label Paper Size A4 (210...
... V (50 Hz) Phaser 4400 Laser Printer Service Manual 1-17 s4400_353 Paper Tips Page 3 of 3 Part Number 113R00627 113R00628 108R00497 for 110 V (60 Hz) 108R00498 for information on ordering supplies. Xerox Branded Paper Item Plain Paper Xerox Premier 80 Xerox Premier 80 Xerox 4024 DP statement Xerox 4024 DP Xerox 4024 DP folio Xerox 4024 DP legal Transparencies Xerox 3M Type L transparencies Xerox Clear transparencies Labels Xerox A4 24-up label Xerox Multi-purpose 30-up label Paper Size A4 (210...
Service Manual
Page 39
... the initial problem and there are no additional problems present. 2-2 Phaser 4400 Laser Printer Service Manual Make note of any error codes and write them down. 3. Remove the Print Cartridge and protect it is an overview of paper, dust or toner. 6. I Use only an approved toner vacuum. 7. Inspect the interior of oil or lubricant on page 3-49, to use any type of the printer for any print-quality problems in the appropriate troubleshooting procedure. 5. Take...
... the initial problem and there are no additional problems present. 2-2 Phaser 4400 Laser Printer Service Manual Make note of any error codes and write them down. 3. Remove the Print Cartridge and protect it is an overview of paper, dust or toner. 6. I Use only an approved toner vacuum. 7. Inspect the interior of oil or lubricant on page 3-49, to use any type of the printer for any print-quality problems in the appropriate troubleshooting procedure. 5. Take...
Service Manual
Page 45
... Feeder No Paper Sensor For Service Use Only: The Service menu functions are to factory defaults. Envelope Feeder Presence Duplex Unit Presence Stacker Unit Presence 2-8 Phaser 4400 Laser Printer Service Manual Reboots the Printer out of printer clutches. *Registration Clutch *Tray 1 Feed Clutch Read Fuser Temperature Read Fuser Set Temperature *Tray 2 Feed Clutch *Tray 3 Feed Clutch Engine Test Print: Starts the test print. When you reset the PS NVRAM locations to be damaged by Xerox service personnel and authorized service providers. Component Checks: Front Cover Switch...
... Feeder No Paper Sensor For Service Use Only: The Service menu functions are to factory defaults. Envelope Feeder Presence Duplex Unit Presence Stacker Unit Presence 2-8 Phaser 4400 Laser Printer Service Manual Reboots the Printer out of printer clutches. *Registration Clutch *Tray 1 Feed Clutch Read Fuser Temperature Read Fuser Set Temperature *Tray 2 Feed Clutch *Tray 3 Feed Clutch Engine Test Print: Starts the test print. When you reset the PS NVRAM locations to be damaged by Xerox service personnel and authorized service providers. Component Checks: Front Cover Switch...
Service Manual
Page 48
... Errors Install or Reseat the Duplex Unit. Unload Paper. Tray 2 (or Tray 3) Paper is Low. Code: U2 Fuser Failure. Printer Error Messages Index of Life. Open Tray [#] and Front Cover. Code: Jam E2-#E Jam at Tray [#]. Code: Jam E3-# Jam At Exit; Open Front/Rear Cover to Clear. (PSE-1) Code: Jam PSE-1 Door and Cover Errors Close Front Cover/Close Rear Cover. Toner is Low. Code: E9-2 Install or Reseat the Envelope Feeder. No Paper in Tray [#]. Front Panel Fatal Error Messages and Codes Tray 2 or 3 Failure. Code: U4 Phaser 4400 Laser Printer Service Manual Page...
... Errors Install or Reseat the Duplex Unit. Unload Paper. Tray 2 (or Tray 3) Paper is Low. Code: U2 Fuser Failure. Printer Error Messages Index of Life. Open Tray [#] and Front Cover. Code: Jam E2-#E Jam at Tray [#]. Code: Jam E3-# Jam At Exit; Open Front/Rear Cover to Clear. (PSE-1) Code: Jam PSE-1 Door and Cover Errors Close Front Cover/Close Rear Cover. Toner is Low. Code: E9-2 Install or Reseat the Envelope Feeder. No Paper in Tray [#]. Front Panel Fatal Error Messages and Codes Tray 2 or 3 Failure. Code: U4 Phaser 4400 Laser Printer Service Manual Page...
Service Manual
Page 49
... Sensor too early. Clear Paper Path. on page 2-22. 2-12 Phaser 4400 Laser Printer Service Manual Open Front Cover to Clear. Image Processor POST Error Codes Code: U5 Code: U6 Page 2-49 2-50 2-58 Error Message Summaries Note: The messages listed in the "Diagnostic Message" column appear only in these messages also appear as part of Errors (cont'd.) Front Panel Message Fan Failure; Front Panel Diagnostic Message Message Error Description Troubleshooting Procedure Jam At Tray [#]; Clear Paper Path. Open Front Cover To Clear. on page 2-21. Power Off Now. Remove...
... Sensor too early. Clear Paper Path. on page 2-22. 2-12 Phaser 4400 Laser Printer Service Manual Open Front Cover to Clear. Image Processor POST Error Codes Code: U5 Code: U6 Page 2-49 2-50 2-58 Error Message Summaries Note: The messages listed in the "Diagnostic Message" column appear only in these messages also appear as part of Errors (cont'd.) Front Panel Message Fan Failure; Front Panel Diagnostic Message Message Error Description Troubleshooting Procedure Jam At Tray [#]; Clear Paper Path. Open Front Cover To Clear. on page 2-21. Power Off Now. Remove...
Service Manual
Page 50
... Cover to Jam at power-on . on page 2-23. Open Front Cover to Fuser sensor after actuation of the Help information displayed when you press i. Open Rear Cover To Clear. Jam At Stacker; E3-1: Registration Jam Paper Late to Clear. Clear Paper Path. Clear Paper Path. Error Message Summaries (cont'd.) Note: The messages listed in the "Diagnostic Message" column appear only in these messages also appear as part of Registration sensor. 2. E6-1: Stacker Jam E6-2: Stacker Jam 1. Phaser 4400 Laser Printer Service Manual 2-13 Change Paper Setting in Custom Mode...
... Cover to Jam at power-on . on page 2-23. Open Front Cover to Fuser sensor after actuation of the Help information displayed when you press i. Open Rear Cover To Clear. Jam At Stacker; E3-1: Registration Jam Paper Late to Clear. Clear Paper Path. Clear Paper Path. Error Message Summaries (cont'd.) Note: The messages listed in the "Diagnostic Message" column appear only in these messages also appear as part of Registration sensor. 2. E6-1: Stacker Jam E6-2: Stacker Jam 1. Phaser 4400 Laser Printer Service Manual 2-13 Change Paper Setting in Custom Mode...
Service Manual
Page 51
... from Duplex Sensor. Empty Top Tray. Open Front Cover To Clear Press i. Remove print cartridge. Open Rear Cover To Clear. Remove Duplex Unit. Go to Load Envelope Feeder with [paper size] [paper type]. Load Paper into MPT. Load paper into Envelope Feeder. on page 2-29. on page 2-29. Front Panel Diagnostic Message Message Error Description Troubleshooting Procedure Jam At Front; on page 2-38. 2-14 Phaser 4400 Laser Printer Service Manual Jam At Rear; Open Front/Rear Cover to Standard Output Tray is Full, Unload Paper. on page 2-55. Go to Jam at power...
... from Duplex Sensor. Empty Top Tray. Open Front Cover To Clear Press i. Remove print cartridge. Open Rear Cover To Clear. Remove Duplex Unit. Go to Load Envelope Feeder with [paper size] [paper type]. Load Paper into MPT. Load paper into Envelope Feeder. on page 2-29. on page 2-29. Front Panel Diagnostic Message Message Error Description Troubleshooting Procedure Jam At Front; on page 2-38. 2-14 Phaser 4400 Laser Printer Service Manual Jam At Rear; Open Front/Rear Cover to Standard Output Tray is Full, Unload Paper. on page 2-55. Go to Jam at power...
Service Manual
Page 73
... the Configuration Page (2-sided Printing)? 2 1. Indicates that the parts that make up the Maintenance Kit (Fuser, Transfer Roller, Feed and Retard Rollers) are nearing the end of Life. solved. 3 Replace the following in accordance with the Go to step 2. Switch the printer power OFF. 2. Scroll to step 3. Does the display read "Installed" with it. Maintenance Kit Troubleshooting Procedure Step Actions and Questions Yes No 1 1. Problem instructions included with the unit present, and "Not Installed" without the unit present? 3 Check...
... the Configuration Page (2-sided Printing)? 2 1. Indicates that the parts that make up the Maintenance Kit (Fuser, Transfer Roller, Feed and Retard Rollers) are nearing the end of Life. solved. 3 Replace the following in accordance with the Go to step 2. Switch the printer power OFF. 2. Scroll to step 3. Does the display read "Installed" with it. Maintenance Kit Troubleshooting Procedure Step Actions and Questions Yes No 1 1. Problem instructions included with the unit present, and "Not Installed" without the unit present? 3 Check...
Service Manual
Page 86
.... Replace the Go to step 2. Phaser 4400 Laser Printer Service Manual 2-49 Go to Fuser Problem Assembly on page 6-89). Remove the Left Interface Cover (RRP 1.1, Fan page 6-6), Left Cover (RRP 1.2, page 6-7), and Left Plate (RRP 1.11, page 6-16). 3. Go to 30 test prints. switch the printer power-on . 4. Fan Failure Troubleshooting Procedure Step Actions and Questions Yes No 1 Switch the printer power OFF, then ON. Switch the printer power-on . I High Temperature trouble/Power off (Fuser temperature rises above the set...
.... Replace the Go to step 2. Phaser 4400 Laser Printer Service Manual 2-49 Go to Fuser Problem Assembly on page 6-89). Remove the Left Interface Cover (RRP 1.1, Fan page 6-6), Left Cover (RRP 1.2, page 6-7), and Left Plate (RRP 1.11, page 6-16). 3. Go to 30 test prints. switch the printer power-on . 4. Fan Failure Troubleshooting Procedure Step Actions and Questions Yes No 1 Switch the printer power OFF, then ON. Switch the printer power-on . I High Temperature trouble/Power off (Fuser temperature rises above the set...
Service Manual
Page 99
... AC Power 3-2 DC Power (LVPS 3-4 DC Power Loading 3-6 Toner Sensor Failure 3-8 Inoperative Printer 3-9 Malfunctioning Front Panel 3-11 Inoperative Front Panel 3-13 Erratic Printer Operation 3-13 Power Supply 3-14 Main Motor Assembly 3-15 Laser Assembly 3-17 Fuser Assembly 3-18 Registration Sensor 3-20 MPT No Paper Sensor 3-21 Tray 1 No Paper Sensor 3-22 Output Tray Full Sensor 3-22 Stack Height Sensor Checkout 3-23 Print Cartridge Sensor Assembly . . . . . 3-24 Tray Motor Assembly Checkout 3-26 Registration Clutch 3-27 Turn Roller Clutch Assembly 3-28 Tray 1 Feed Clutch...
... AC Power 3-2 DC Power (LVPS 3-4 DC Power Loading 3-6 Toner Sensor Failure 3-8 Inoperative Printer 3-9 Malfunctioning Front Panel 3-11 Inoperative Front Panel 3-13 Erratic Printer Operation 3-13 Power Supply 3-14 Main Motor Assembly 3-15 Laser Assembly 3-17 Fuser Assembly 3-18 Registration Sensor 3-20 MPT No Paper Sensor 3-21 Tray 1 No Paper Sensor 3-22 Output Tray Full Sensor 3-22 Stack Height Sensor Checkout 3-23 Print Cartridge Sensor Assembly . . . . . 3-24 Tray Motor Assembly Checkout 3-26 Registration Clutch 3-27 Turn Roller Clutch Assembly 3-28 Tray 1 Feed Clutch...
Service Manual
Page 111
... Phaser 4400 Laser Printer Service Manual Disconnect the power cord. Disconnect the following from the LVPS: I P/J281 (Engine Logic Board) (RRP 9.3, page 6-89) I P/J282 (Image Processor Board) (RRP 9.2 on page 6-88) I P/J11 (Fuser) (RRP 6.2 on the LVPS. The customer should contact Customer Support. Power Supply Power Supply Troubleshooting Procedure Step Actions and Questions Yes No 1 1. Repeat the Replace the 2. Go to the LVPS. 3. plug. Replace the 2. Remove the Left Interface Cover (RRP 1.1 on page...
... Phaser 4400 Laser Printer Service Manual Disconnect the power cord. Disconnect the following from the LVPS: I P/J281 (Engine Logic Board) (RRP 9.3, page 6-89) I P/J282 (Image Processor Board) (RRP 9.2 on page 6-88) I P/J11 (Fuser) (RRP 6.2 on the LVPS. The customer should contact Customer Support. Power Supply Power Supply Troubleshooting Procedure Step Actions and Questions Yes No 1 1. Repeat the Replace the 2. Go to the LVPS. 3. plug. Replace the 2. Remove the Left Interface Cover (RRP 1.1 on page...
Service Manual
Page 139
... to the specification. Make five (5) prints of the image, in the PCL Job Defaults Menu before starting the Test Print. SPOT DELETIONS: Solid areas are spots of the image, in bands across the print. Refer to Print Test Prints. Use new paper, whenever possible, to outboard): Displacement of toner on the print. To make test prints: 1. Select Printable Pages Menu from its intended position on the print. (inboard to check the image quality of the image is set to evaluate and...
... to the specification. Make five (5) prints of the image, in the PCL Job Defaults Menu before starting the Test Print. SPOT DELETIONS: Solid areas are spots of the image, in bands across the print. Refer to Print Test Prints. Use new paper, whenever possible, to outboard): Displacement of toner on the print. To make test prints: 1. Select Printable Pages Menu from its intended position on the print. (inboard to check the image quality of the image is set to evaluate and...
Service Manual
Page 188
...defaults Resetting the job defaults resets the paper source, print-quality mode, 2-sided printing, and image smoothing to their default values. 1. Scroll to factory default values. Select Reset Printer Setup Menu and press OK. 3. Select Reset Connection Setup and press OK. 3. From the Main Menu, highlight Print Setup Menu and press OK. 2. Caution Make note of the current network settings or print a configuration page to preserve the customers current network settings prior to resetting the network setup to Reset Job Defaults and press OK. 4. Phaser 4400 Laser Printer Service Manual...
...defaults Resetting the job defaults resets the paper source, print-quality mode, 2-sided printing, and image smoothing to their default values. 1. Scroll to factory default values. Select Reset Printer Setup Menu and press OK. 3. Select Reset Connection Setup and press OK. 3. From the Main Menu, highlight Print Setup Menu and press OK. 2. Caution Make note of the current network settings or print a configuration page to preserve the customers current network settings prior to resetting the network setup to Reset Job Defaults and press OK. 4. Phaser 4400 Laser Printer Service Manual...
Service Manual
Page 189
... Panel Shortcut Reset The following installation of the Maintenance Kit. Highlight Reset NVRAM and Reset Printer NOW and press OK to reset all the settings to NVRAM Access and press OK. 3. Enter Service Diagnostics. 2. Scroll to their factory default values. The print counts and the Adobe firmware serial number are not affected by this selection at power-on BACK+OK When "Password" appears, press UP + DOWN keys within 2 seconds. 4-8 Phaser 4400 Laser Printer Service Manual Scroll...
... Panel Shortcut Reset The following installation of the Maintenance Kit. Highlight Reset NVRAM and Reset Printer NOW and press OK to reset all the settings to NVRAM Access and press OK. 3. Enter Service Diagnostics. 2. Scroll to their factory default values. The print counts and the Adobe firmware serial number are not affected by this selection at power-on BACK+OK When "Password" appears, press UP + DOWN keys within 2 seconds. 4-8 Phaser 4400 Laser Printer Service Manual Scroll...