Service Guide
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PHASER® 2135 COLOR PRINTER Service Reference Guide Printed on recycled paper 071-0725-00
PHASER® 2135 COLOR PRINTER Service Reference Guide Printed on recycled paper 071-0725-00
Service Guide
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PHASER® 2135 COLOR PRINTER Service Quick Reference Guide Warning The following servicing instructions are qualified to do not perform any servicing other than that contained in operating instructions unless you are for use by qualified service personnel only. To avoid personal injury, do so. This printing: January 2001 071-0725-00
PHASER® 2135 COLOR PRINTER Service Quick Reference Guide Warning The following servicing instructions are qualified to do not perform any servicing other than that contained in operating instructions unless you are for use by qualified service personnel only. To avoid personal injury, do so. This printing: January 2001 071-0725-00
Service Guide
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...HP-GL® are trademarks or registered trademarks of FTP Software, Incorporated. All trademarks noted herein are registered trademarks of Xerox Corporation. Phaser®, PhaserShare®, ColorStix®, the TekColor® icon, Made For Each Other®, DocuPrint®, WorkSet®, Ethernet...174;, the stylized X, and XEROX® are either the property of Hewlett-Packard Corporation. PhaserLink™, PhaserPort™, PhaserPrint™...
...HP-GL® are trademarks or registered trademarks of FTP Software, Incorporated. All trademarks noted herein are registered trademarks of Xerox Corporation. Phaser®, PhaserShare®, ColorStix®, the TekColor® icon, Made For Each Other®, DocuPrint®, WorkSet®, Ethernet...174;, the stylized X, and XEROX® are either the property of Hewlett-Packard Corporation. PhaserLink™, PhaserPort™, PhaserPrint™...
Service Guide
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Contents General Information 1 The Phaser 2135 Color Printer 2 Printer RAM and printer capabilities 4 CRC life counter behavior 4 Print engine assemblies 5 The image processor board 8 The control panel 9 On Line LED 9 ! Fault 9 Rear panel 10 Accessing special operating ...17 Troubleshooting 29 Fault History Log 29 Power on self-diagnostic test 30 Print engine troubleshooting 31 Testing the print engine controller board 31 Verifying printer operation by using its self-test print 32 Verifying power supply operation 32 Measuring power supply voltages 32 Inspecting the low-voltage power supply fuse...
Contents General Information 1 The Phaser 2135 Color Printer 2 Printer RAM and printer capabilities 4 CRC life counter behavior 4 Print engine assemblies 5 The image processor board 8 The control panel 9 On Line LED 9 ! Fault 9 Rear panel 10 Accessing special operating ...17 Troubleshooting 29 Fault History Log 29 Power on self-diagnostic test 30 Print engine troubleshooting 31 Testing the print engine controller board 31 Verifying printer operation by using its self-test print 32 Verifying power supply operation 32 Measuring power supply voltages 32 Inspecting the low-voltage power supply fuse...
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...installed 43 Imaging drum up/down error 43 Fan error 44 Fuser unit error 44 Other problems 45 The printer continuously displays "Booting" or "Initializing." 45 False "No toner cartridge installed" message 45 False "No...colors 56 Image is skewed on the paper 57 Image is not centered on the print 57 The print is wrinkled 57 Macintosh printing problems 58 Image never prints 58 Image is rotated 90 degrees 58 Image prints in black-and-white 58 Printer... isn't in the Chooser 59 Windows printing problems 59 Image never prints 59 vi Phaser 2135 Color Printer
...installed 43 Imaging drum up/down error 43 Fan error 44 Fuser unit error 44 Other problems 45 The printer continuously displays "Booting" or "Initializing." 45 False "No toner cartridge installed" message 45 False "No...colors 56 Image is skewed on the paper 57 Image is not centered on the print 57 The print is wrinkled 57 Macintosh printing problems 58 Image never prints 58 Image is rotated 90 degrees 58 Image prints in black-and-white 58 Printer... isn't in the Chooser 59 Windows printing problems 59 Image never prints 59 vi Phaser 2135 Color Printer
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... handle (front) 132 Fuser latching handle (rear) 134 Fuser exit roller 135 Exit sensor assembly 137 Eject guide assembly 138 Stack full sensor 139 viii Phaser 2135 Color Printer
... handle (front) 132 Fuser latching handle (rear) 134 Fuser exit roller 135 Exit sensor assembly 137 Eject guide assembly 138 Stack full sensor 139 viii Phaser 2135 Color Printer
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...The Phaser 2135 Color Printer with lower tray assembly and lower tray deck 1 Print engine circuit boards 5 Print engine sensor and switch locations 6 Print engine motors, clutches and solenoids 7 Features of the controller board 8 The control panel 9 The printer rear ... Removing the electrical card cage 99 Disconnecting the registration motor in-line connector (HOPFF) 100 Removing the printer unit chassis 101 Removing the top shield plate 103 Removing the left plate assembly 104 Removing the system ...main feeder assembly 118 Removing the multi-sheet bypass feeder 120 x Phaser 2135 Color Printer
...The Phaser 2135 Color Printer with lower tray assembly and lower tray deck 1 Print engine circuit boards 5 Print engine sensor and switch locations 6 Print engine motors, clutches and solenoids 7 Features of the controller board 8 The control panel 9 The printer rear ... Removing the electrical card cage 99 Disconnecting the registration motor in-line connector (HOPFF) 100 Removing the printer unit chassis 101 Removing the top shield plate 103 Removing the left plate assembly 104 Removing the system ...main feeder assembly 118 Removing the multi-sheet bypass feeder 120 x Phaser 2135 Color Printer
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... and top cover 154 FRU part list of the top cover inner frame 156 FRU part list of the printer chassis (1 of 2) 158 FRU of the printer chassis (2 of 2) 160 FRU of the paper tray and paper tray guides 162 Electrical components FRUs 164 FRUs ... flag kit 170 Customer supplies and accessories 170 xii Phaser 2135 Color Printer Tables Entering special operating modes 11 Paper size detection 12 Physical dimensions 13 Printer clearances 13 Functional specifications 14 Electrical specifications 15 Environmental specifications 15 Printer fault messages 17 System controller board diagnostic error codes ...
... and top cover 154 FRU part list of the top cover inner frame 156 FRU part list of the printer chassis (1 of 2) 158 FRU of the printer chassis (2 of 2) 160 FRU of the paper tray and paper tray guides 162 Electrical components FRUs 164 FRUs ... flag kit 170 Customer supplies and accessories 170 xii Phaser 2135 Color Printer Tables Entering special operating modes 11 Paper size detection 12 Physical dimensions 13 Printer clearances 13 Functional specifications 14 Electrical specifications 15 Environmental specifications 15 Printer fault messages 17 System controller board diagnostic error codes ...
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To ensure a complete understanding of operation and required service tools are located on the companion Color Printer Service & Support Resources CD-ROM. Topics such as printer theory of the product, Xerox recommends participation in Phaser 2135 printer service training. 0725-56 The Phaser 2135 Color Printer with lower tray assembly and lower tray deck Service Guide 1 General Information This service...
To ensure a complete understanding of operation and required service tools are located on the companion Color Printer Service & Support Resources CD-ROM. Topics such as printer theory of the product, Xerox recommends participation in Phaser 2135 printer service training. 0725-56 The Phaser 2135 Color Printer with lower tray assembly and lower tray deck Service Guide 1 General Information This service...
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..., built-in multi-sheet bypass feeder from which specialty media, cardstock and envelopes can be fed. 2 Phaser 2135 Color Printer The resolution supported is at 21 pages-per -inch. Additional 64-, 128- With the hard drive the 2135DT supports a print collation mode, a "First Page Preview" mode and a secure print job "password" mode. Monochrome printing...
..., built-in multi-sheet bypass feeder from which specialty media, cardstock and envelopes can be fed. 2 Phaser 2135 Color Printer The resolution supported is at 21 pages-per -inch. Additional 64-, 128- With the hard drive the 2135DT supports a print collation mode, a "First Page Preview" mode and a secure print job "password" mode. Monochrome printing...
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... Empty states. Press Enter to finish before declaring a Low or Empty state. 4 Phaser 2135 Color Printer When the empty state is ignored. All printer CRCs wait for toner, the printer terminates printing at all for printing one image while processing a second image (which trades less ...image processing time) and dual frame buffers for the necessary values that a seriously defective RAM DIMMs (with defective memory cells the printer declares "Diagnostics Failed - DRAM memory totalling beyond 512 Mbytes will be mixed with 128-Mbyte RAM DIMMs. The image-processing ...
... Empty states. Press Enter to finish before declaring a Low or Empty state. 4 Phaser 2135 Color Printer When the empty state is ignored. All printer CRCs wait for toner, the printer terminates printing at all for printing one image while processing a second image (which trades less ...image processing time) and dual frame buffers for the necessary values that a seriously defective RAM DIMMs (with defective memory cells the printer declares "Diagnostics Failed - DRAM memory totalling beyond 512 Mbytes will be mixed with 128-Mbyte RAM DIMMs. The image-processing ...
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Cyan Toner Cartridge Sensor Face-up Tray Open Sensor Magenta Toner Cartridge Sensor Yellow Toner Cartridge Sensor Stack Full Sensor Black Toner Cartridge Sensor Exit Sensor Color Registration Sensor Assembly MBF Home Position Sensor MBFTransparency Sensor MPT Empty Sensor Temperature/ Humidity Sensor Board Belt Entrance Sensor Top Door Open Switch Right-side Door Open Switch Tray 1 Low Paper Sensor Tray 1 Paper Out Sensor Waste Toner Sensor Entrance Sensor Registration Sensor 0725-63 Print engine sensor and switch locations 6 Phaser 2135 Color Printer
Cyan Toner Cartridge Sensor Face-up Tray Open Sensor Magenta Toner Cartridge Sensor Yellow Toner Cartridge Sensor Stack Full Sensor Black Toner Cartridge Sensor Exit Sensor Color Registration Sensor Assembly MBF Home Position Sensor MBFTransparency Sensor MPT Empty Sensor Temperature/ Humidity Sensor Board Belt Entrance Sensor Top Door Open Switch Right-side Door Open Switch Tray 1 Low Paper Sensor Tray 1 Paper Out Sensor Waste Toner Sensor Entrance Sensor Registration Sensor 0725-63 Print engine sensor and switch locations 6 Phaser 2135 Color Printer
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The image processor board SDRAM ROM DIMM Fan cooled processor Features of the controller board Hard drive 0728-05 8 Phaser 2135 Color Printer
The image processor board SDRAM ROM DIMM Fan cooled processor Features of the controller board Hard drive 0728-05 8 Phaser 2135 Color Printer
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The LED SPD is off when the printer is not installed on when the card is set for 4 megabits-per-second (MBPS), on an Ethernet network, it blinks while data is set for 16 MBPS. 10 Phaser 2135 Color Printer LEDs Ethernet port Parallel port 0728-03 The printer rear panel The LED LNK is off when the card is transmitted to the host. Rear panel The rear panel of the printer features the host interface connectors: s Bi-directional parallel IEEE 1284-B connector. s Twisted Pair 10/100baseT Ethernet connector.
The LED SPD is off when the printer is not installed on when the card is set for 4 megabits-per-second (MBPS), on an Ethernet network, it blinks while data is set for 16 MBPS. 10 Phaser 2135 Color Printer LEDs Ethernet port Parallel port 0728-03 The printer rear panel The LED LNK is off when the card is transmitted to the host. Rear panel The rear panel of the printer features the host interface connectors: s Bi-directional parallel IEEE 1284-B connector. s Twisted Pair 10/100baseT Ethernet connector.
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Legal 14 in the printer, the plate's four rows of the tray in . Upon insertion of slots activate four switches. The combinations of the slot positions indicate the size of ... a multi-slotted plate, at the rear of the paper tray, is set according to the position of paper tray Tray switch sensors and actuators 12 Phaser 2135 Color Printer 0725-67 Paper size detection State of the paper in .
Legal 14 in the printer, the plate's four rows of the tray in . Upon insertion of slots activate four switches. The combinations of the slot positions indicate the size of ... a multi-slotted plate, at the rear of the paper tray, is set according to the position of paper tray Tray switch sensors and actuators 12 Phaser 2135 Color Printer 0725-67 Paper size detection State of the paper in .
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... premium bond laser printer or copier paper, transparency film, card stock and glossy paper in Tray 1 Tray feed paper weight: 60 to 163 g/m2 (16 to 32 lb.) A6 paper, transparency film, heavy card stock, and glossy paper are not supported by Trays 2 thru 5 14 Phaser 2135 Color Printer SP Folio,... x 1200 dpi, text and graphics Time from paper-load to 203 g/m2) Only Xerox-brand Phaser 35-series A- to 54 lb. (60g/m2 to paper-eject for continuous printing: Single-sided A-size A4 B-size A3 Four-color: 20 21 11 11 Monochrome: 25 26 14.5 14.8 OHP: 6.6 6.4 na ...
... premium bond laser printer or copier paper, transparency film, card stock and glossy paper in Tray 1 Tray feed paper weight: 60 to 163 g/m2 (16 to 32 lb.) A6 paper, transparency film, heavy card stock, and glossy paper are not supported by Trays 2 thru 5 14 Phaser 2135 Color Printer SP Folio,... x 1200 dpi, text and graphics Time from paper-load to 203 g/m2) Only Xerox-brand Phaser 35-series A- to 54 lb. (60g/m2 to paper-eject for continuous printing: Single-sided A-size A4 B-size A3 Four-color: 20 21 11 11 Monochrome: 25 26 14.5 14.8 OHP: 6.6 6.4 na ...
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...100 to 200 sec./sweep cycle. Standby: 45 dBa, Running: 54 dBa, Impulse: 57 dBa Regulatory specifications The printer is a recognized component in .) without impairment of subsequent operation. s Certified CSA C22.2 No. 950 Safety of ...115 VAC equipment) pursuant to Sub-part J of Information Technology Equipment, Including Electrical Business Equipment. ICES 03 Class B 16 Phaser 2135 Color Printer s Listed UL 1950 Information Processing and Business Equipment. Environmental specifications Characteristic Altitude Operating Non-operating Vibration/shock Operating ...
...100 to 200 sec./sweep cycle. Standby: 45 dBa, Running: 54 dBa, Impulse: 57 dBa Regulatory specifications The printer is a recognized component in .) without impairment of subsequent operation. s Certified CSA C22.2 No. 950 Safety of ...115 VAC equipment) pursuant to Sub-part J of Information Technology Equipment, Including Electrical Business Equipment. ICES 03 Class B 16 Phaser 2135 Color Printer s Listed UL 1950 Information Processing and Business Equipment. Environmental specifications Characteristic Altitude Operating Non-operating Vibration/shock Operating ...
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... Jam 1. Ensure the correct weight and type of paper is loaded in the currently used tray. Replace the engine controller board. 18 Phaser 2135 Color Printer Test the registration motor and clutch as described in "Motor and clutch tests" on page 69. 4. Replace the engine controller board. ...unit. Ensure the paper path leading to the duplex unit and the duplex unit's paper path are no obstructions in the tray. 2. Printer fault messages Code A11 A22 B8 B13 Front panel message Service message Jam Inside Top Cover, Open Cover, See Labels A11-Paper Feed Jam...
... Jam 1. Ensure the correct weight and type of paper is loaded in the currently used tray. Replace the engine controller board. 18 Phaser 2135 Color Printer Test the registration motor and clutch as described in "Motor and clutch tests" on page 69. 4. Replace the engine controller board. ...unit. Ensure the paper path leading to the duplex unit and the duplex unit's paper path are no obstructions in the tray. 2. Printer fault messages Code A11 A22 B8 B13 Front panel message Service message Jam Inside Top Cover, Open Cover, See Labels A11-Paper Feed Jam...
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... Imaging Drum Missing Magenta Imaging Drum Missing, Reseat Drum EA-Magenta Imaging Drum Missing Yellow Imaging Drum Missing, Reseat Drum EA-Yellow Imaging Drum Missing 1. Printer fault messages Code E14 E18 E20 E21 E22 E23 EA EB EC ED Front panel message Service message Close Duplex Unit, Duplex Unit Not Detected... the sensor and its wiring harness. 4. Ensure the duplexer is installed correctly. 2. Inspect the connector at the rear end of the duplexer unit. 3. Replace the printer unit chassis 20 Phaser 2135 Color Printer
... Imaging Drum Missing Magenta Imaging Drum Missing, Reseat Drum EA-Magenta Imaging Drum Missing Yellow Imaging Drum Missing, Reseat Drum EA-Yellow Imaging Drum Missing 1. Printer fault messages Code E14 E18 E20 E21 E22 E23 EA EB EC ED Front panel message Service message Close Duplex Unit, Duplex Unit Not Detected... the sensor and its wiring harness. 4. Ensure the duplexer is installed correctly. 2. Inspect the connector at the rear end of the duplexer unit. 3. Replace the printer unit chassis 20 Phaser 2135 Color Printer
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... Replace the paper tray sensor board. 5. Load Tray # 1 Size 2 Type 3 Load Tray #, Size Type 1. Replace the engine controller board. 22 Phaser 2135 Color Printer If a new drum unit has been installed but the print engine continues to ask for a new cartridge, reset the toner cartridge life count using the... Toner Empty Cyan Toner Empty Replace Cyan Toner J11-Cyan Toner Empty Black Toner Empty Replace Black Toner J12-Black Toner Empty 1. Printer fault messages Code J5 J6 J7 J8 J9 J10 J11 J12 L0 Front panel message Service message Replace Yellow Imaging Drum J5-Replace ...
... Replace the paper tray sensor board. 5. Load Tray # 1 Size 2 Type 3 Load Tray #, Size Type 1. Replace the engine controller board. 22 Phaser 2135 Color Printer If a new drum unit has been installed but the print engine continues to ask for a new cartridge, reset the toner cartridge life count using the... Toner Empty Cyan Toner Empty Replace Cyan Toner J11-Cyan Toner Empty Black Toner Empty Replace Black Toner J12-Black Toner Empty 1. Printer fault messages Code J5 J6 J7 J8 J9 J10 J11 J12 L0 Front panel message Service message Replace Yellow Imaging Drum J5-Replace ...