Service Guide
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... motor 36 Motor and fuser roller resistances 37 Media jams and the paper path 38 Media-based problems 38 Media problems 38 Multiple-sheet pick 38 The media skews passing through the paper path 39 The paper tray indicates it is empty when it is not 39 Service Guide v Contents General Information 1 The Phaser 2135 Color Printer 2 Printer RAM and printer capabilities 4 CRC life counter behavior 4 Print engine assemblies 5 The image processor board 8 The control panel 9 On Line LED 9 !
... motor 36 Motor and fuser roller resistances 37 Media jams and the paper path 38 Media-based problems 38 Media problems 38 Multiple-sheet pick 38 The media skews passing through the paper path 39 The paper tray indicates it is empty when it is not 39 Service Guide v Contents General Information 1 The Phaser 2135 Color Printer 2 Printer RAM and printer capabilities 4 CRC life counter behavior 4 Print engine assemblies 5 The image processor board 8 The control panel 9 On Line LED 9 !
Service Guide
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.... 2 Phaser 2135 Color Printer With the hard drive the 2135DT supports a print collation mode, a "First Page Preview" mode and a secure print job "password" mode. The auto-duplexer unit (optional on the chosen resolution and selected media. The Phaser 2135 Color Printer The Phaser 2135 Color Printer combines a 4-color, LED-based, tandem-design Tabloid print engine with a maximum usable capacity is 512 Mbytes. All printer versions support the color PCL5C printer language. and 256-Mbyte RAM DIMMs can be added with an EFI image processing controller...
.... 2 Phaser 2135 Color Printer With the hard drive the 2135DT supports a print collation mode, a "First Page Preview" mode and a secure print job "password" mode. The auto-duplexer unit (optional on the chosen resolution and selected media. The Phaser 2135 Color Printer The Phaser 2135 Color Printer combines a 4-color, LED-based, tandem-design Tabloid print engine with a maximum usable capacity is 512 Mbytes. All printer versions support the color PCL5C printer language. and 256-Mbyte RAM DIMMs can be added with an EFI image processing controller...
Service Guide
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... print job to Continue." CRC life counter behavior Internal counters track customer replaceable consumable (CRC) life usage and store the values in the printer. If the DIMM does not meets the system controller board's specifications, then the printer reports an "Invalid Memory DIMM Configuration" message and stops the booting process. Press Enter to finish before declaring a Low or Empty state. 4 Phaser...
... print job to Continue." CRC life counter behavior Internal counters track customer replaceable consumable (CRC) life usage and store the values in the printer. If the DIMM does not meets the system controller board's specifications, then the printer reports an "Invalid Memory DIMM Configuration" message and stops the booting process. Press Enter to finish before declaring a Low or Empty state. 4 Phaser...
Service Guide
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..., text and graphics Time from paper-load to 203 g/m2) Only Xerox-brand Phaser 35-series A- Use only premium bond laser printer or copier paper, transparency film, card stock and glossy paper in .), A6, JIS B5, US Folio, A5. The toner is supported. SP Folio, , Statement, Multi-sheet Bypass Feeder paper weight: 16 lb. All sides 5 mm (0.2 in.), Tray: A-size (Letter), Legal, Executive (7.25 x 10.5 in.), A4-size (metric letter), SRA3, 12...
..., text and graphics Time from paper-load to 203 g/m2) Only Xerox-brand Phaser 35-series A- Use only premium bond laser printer or copier paper, transparency film, card stock and glossy paper in .), A6, JIS B5, US Folio, A5. The toner is supported. SP Folio, , Statement, Multi-sheet Bypass Feeder paper weight: 16 lb. All sides 5 mm (0.2 in.), Tray: A-size (Letter), Legal, Executive (7.25 x 10.5 in.), A4-size (metric letter), SRA3, 12...
Service Guide
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... A10-Paper Output Jam 1. Clean the exit rollers. 3. Replace the duplex unit. 5. Error Codes and Messages Error messages The front panel displays error codes when it encounters certain system failures. Except for media jams and other such errors, when an error code first occurs, cycle power on page 69. 6. Printer fault messages Code A6 A7 A10 Front panel message Service message Jam Inside Top Cover, Open Cover, See Labels A6-Bypass Feeder Jam 1. Replace the main feed motor. 5. Also ensure the paper is loaded correctly in the feeder. Test the fuser...
... A10-Paper Output Jam 1. Clean the exit rollers. 3. Replace the duplex unit. 5. Error Codes and Messages Error messages The front panel displays error codes when it encounters certain system failures. Except for media jams and other such errors, when an error code first occurs, cycle power on page 69. 6. Printer fault messages Code A6 A7 A10 Front panel message Service message Jam Inside Top Cover, Open Cover, See Labels A6-Bypass Feeder Jam 1. Replace the main feed motor. 5. Also ensure the paper is loaded correctly in the feeder. Test the fuser...
Service Guide
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... installed correctly. 2. Test the top cover open switch using the test described in "Switch scan test" on page 63. 3. Inspect the sensor and its wiring harness. 4. Printer fault messages Code B21 C1 C2 C3 C4 C5 E1 E2 E3 E4 E5 E9 E12 Front panel message Service message Jam Inside Right Door A, Open Right Door A B21-Duplex Area Jam 1. Ensure the correct weight and type of paper is loaded in the tray. Replace the duplex unit. 5. Close Tray 1, Tray 1 Not Detected C1-Check Tray 1 Close Tray 2, Tray...
... installed correctly. 2. Test the top cover open switch using the test described in "Switch scan test" on page 63. 3. Inspect the sensor and its wiring harness. 4. Printer fault messages Code B21 C1 C2 C3 C4 C5 E1 E2 E3 E4 E5 E9 E12 Front panel message Service message Jam Inside Right Door A, Open Right Door A B21-Duplex Area Jam 1. Ensure the correct weight and type of paper is loaded in the tray. Replace the duplex unit. 5. Close Tray 1, Tray 1 Not Detected C1-Check Tray 1 Close Tray 2, Tray...
Service Guide
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... Clean the corresponding contacts on again. 2. Install a new transfer belt unit. 4. by scrolling to ask for a new fuser, reset the fuser life count using the topic "Consumable count initialization" on page 73. 3. Replace the hard drive. 5. Install a new fuser. 2. Remove and re-install the transfer belt unit. 2. Replace the low-voltage power supply. 4. Ensure the hard drive is properly installed. 3. Replace the engine controller board. Replace the engine controller board. Printer fault messages Code EE EF H1 H2 H3 J3 J4 Front panel message Service message Transfer Belt Missing...
... Clean the corresponding contacts on again. 2. Install a new transfer belt unit. 4. by scrolling to ask for a new fuser, reset the fuser life count using the topic "Consumable count initialization" on page 73. 3. Replace the hard drive. 5. Install a new fuser. 2. Remove and re-install the transfer belt unit. 2. Replace the low-voltage power supply. 4. Ensure the hard drive is properly installed. 3. Replace the engine controller board. Replace the engine controller board. Printer fault messages Code EE EF H1 H2 H3 J3 J4 Front panel message Service message Transfer Belt Missing...
Service Guide
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.... 4. Replace the engine controller board. Replace the paper tray. 6. Inspect the spring-loaded drum unit contacts (in the tray. 2. If a new cartridge has been installed but the print engine continues to ask for a new drum unit, reset the drum unit life count using the topic "Consumable count initialization" on page 73. 3. Replace the engine controller board. 22 Phaser 2135 Color Printer Remove and reseat them, if necessary. 4. Load the requested size and type of paper in a set of three). Replace the paper tray sensor board. 5. Ensure they are clean and...
.... 4. Replace the engine controller board. Replace the paper tray. 6. Inspect the spring-loaded drum unit contacts (in the tray. 2. If a new cartridge has been installed but the print engine continues to ask for a new drum unit, reset the drum unit life count using the topic "Consumable count initialization" on page 73. 3. Replace the engine controller board. 22 Phaser 2135 Color Printer Remove and reseat them, if necessary. 4. Load the requested size and type of paper in a set of three). Replace the paper tray sensor board. 5. Ensure they are clean and...
Service Guide
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... consumable's counter can't be reset and the "consumable expired / replace" messages will not go away. 1. Replace the print unit chassis. 26 Phaser 2135 Color Printer Cycle the printer's power. 3. Replace the print unit chassis. Fuse Cut Error For the new Customer Replaceable Consumable (imaging drums, transfer belt or fuser) just installed, the printer did not detect the CRC's "new/used" fuse blow. If the error still occurs, try a different CRC. 4. Replace the engine controller board. 6. Install the CRC again. Printer fault messages Code U27...
... consumable's counter can't be reset and the "consumable expired / replace" messages will not go away. 1. Replace the print unit chassis. 26 Phaser 2135 Color Printer Cycle the printer's power. 3. Replace the print unit chassis. Fuse Cut Error For the new Customer Replaceable Consumable (imaging drums, transfer belt or fuser) just installed, the printer did not detect the CRC's "new/used" fuse blow. If the error still occurs, try a different CRC. 4. Replace the engine controller board. 6. Install the CRC again. Printer fault messages Code U27...
Service Guide
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... the printer does not make the test print, then a problem exists with the topic, "Verifying power supply operation" on page 32. If it is not, go to the cause of the printer's operation. Proceed with the next topic, "Verifying printer operation by -step procedure for systematically verifying particular aspects of a printer's failure. Print engine troubleshooting This topic is a step-by using its diagnostic menu as...
... the printer does not make the test print, then a problem exists with the topic, "Verifying power supply operation" on page 32. If it is not, go to the cause of the printer's operation. Proceed with the next topic, "Verifying printer operation by -step procedure for systematically verifying particular aspects of a printer's failure. Print engine troubleshooting This topic is a step-by using its diagnostic menu as...
Service Guide
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... Color Printer The printer should measure between 87 to 128 VAC (115 VAC nominal) or 174 to the Print Menu item. s Checking the safety interlocks. It should print a test page from its self-test print 1. When the Ready message is displayed, press the Menu (1, 5) buttons to the next topic "Verifying power supply operation." 2. If the printer prints a test pattern, then the print engine controller board and the system controller board are working . 3. If the printer...
... Color Printer The printer should measure between 87 to 128 VAC (115 VAC nominal) or 174 to the Print Menu item. s Checking the safety interlocks. It should print a test page from its self-test print 1. When the Ready message is displayed, press the Menu (1, 5) buttons to the next topic "Verifying power supply operation." 2. If the printer prints a test pattern, then the print engine controller board and the system controller board are working . 3. If the printer...
Service Guide
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... not correct, inspect the wiring harness connecting the POWER connector of the print engine controller board for +3.3VDC, +5 VDC, +12 VDC and +32 VDC. (You must remove the rear cover and rear shield plate to access the engine controller board.) If the voltages are not being output by removing the front and rear covers.) If not, check the fans' wiring harnesses (CN2...
... not correct, inspect the wiring harness connecting the POWER connector of the print engine controller board for +3.3VDC, +5 VDC, +12 VDC and +32 VDC. (You must remove the rear cover and rear shield plate to access the engine controller board.) If the voltages are not being output by removing the front and rear covers.) If not, check the fans' wiring harnesses (CN2...
Service Guide
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... loaded in the paper tray. 4. Inspect the paper for this printer should be used . Quality of media is loaded in the tray. 4. Ensure the paper is visible. 5. Check the tray's retard roller for a laser printer? Replace the paper tray. 38 Phaser 2135 Color Printer The printer may have trouble picking slick-finish paper. 2. Refer to determine the printer's condition. 3. Ensure that the correct type of fice laser printer paper works best. 2. The customer should be using a quality laser printer paper. Print the Diagnostic Summary Page to the media...
... loaded in the paper tray. 4. Inspect the paper for this printer should be used . Quality of media is loaded in the tray. 4. Ensure the paper is visible. 5. Check the tray's retard roller for a laser printer? Replace the paper tray. 38 Phaser 2135 Color Printer The printer may have trouble picking slick-finish paper. 2. Refer to determine the printer's condition. 3. Ensure that the correct type of fice laser printer paper works best. 2. The customer should be using a quality laser printer paper. Print the Diagnostic Summary Page to the media...
Service Guide
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... multi-sheet bypass feeder, ensure the loaded media matches the control panel settings. 2. Replace the paper size sensor board's wiring harness. Replace the main feeder assembly (it . 10. If the sensors test ok, then the engine controller board is visible and try printing again. 4. Does the paper feed motor run? Check the motor's wiring harness and connection (HOPFF) to the tray's paper size sensor actuators. 3. Replace the pick rollers. 9. Does the pick clutch work properly? Test the printer's paper size sensors using the service test "Switch scan test...
... multi-sheet bypass feeder, ensure the loaded media matches the control panel settings. 2. Replace the paper size sensor board's wiring harness. Replace the main feeder assembly (it . 10. If the sensors test ok, then the engine controller board is visible and try printing again. 4. Does the paper feed motor run? Check the motor's wiring harness and connection (HOPFF) to the tray's paper size sensor actuators. 3. Replace the pick rollers. 9. Does the pick clutch work properly? Test the printer's paper size sensors using the service test "Switch scan test...
Service Guide
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... clutch tests" on page 63. 6. Operate it with a clean, dry, lint-free cloth if debris is visible. 2. Manual bypass feeder feed jams 1. Replace the roller, if necessary. 5. Clean them with the service test "Motor and clutch tests" on page 69. Use only Xerox 35-series transparency film meant for burrs or foreign obstructions that the pick-up rollers are clean. Check for a paper scrap in good condition and appropriate for a laser printer? 2. Print the...
... clutch tests" on page 63. 6. Operate it with a clean, dry, lint-free cloth if debris is visible. 2. Manual bypass feeder feed jams 1. Replace the roller, if necessary. 5. Clean them with the service test "Motor and clutch tests" on page 69. Use only Xerox 35-series transparency film meant for burrs or foreign obstructions that the pick-up rollers are clean. Check for a paper scrap in good condition and appropriate for a laser printer? 2. Print the...
Service Guide
Page 65
... paper loaded in the multi-sheet bypass feeder, prompts you want to 980 Ω? Transfer the old engine controller board's EEPROM (lower-right corner of paper. 2. For hot-offsetting, characterized by toner flaking off print as it is correctly set. 5. Poor fusing, toner offsetting 1. Try printing on the fuser's underside when the fuser is installed; If not, replace the power supply. 6. Offsetting occurs on the controller panel. 9. Is the fuser unit...
... paper loaded in the multi-sheet bypass feeder, prompts you want to 980 Ω? Transfer the old engine controller board's EEPROM (lower-right corner of paper. 2. For hot-offsetting, characterized by toner flaking off print as it is correctly set. 5. Poor fusing, toner offsetting 1. Try printing on the fuser's underside when the fuser is installed; If not, replace the power supply. 6. Offsetting occurs on the controller panel. 9. Is the fuser unit...
Service Guide
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...exit bin not used Black Toner Cartridge Present Cyan Toner Cartridge Present Magenta Toner Cartridge Present Switch Scan 01 2= Switch Scan 01 3= Switch Scan 01 4= Switch Scan 02 1= Switch Scan 02 2= Switch Scan 02 3= Test result L - Unit installed Open top cover and pull down the sensor flag next to the transfer belt. Face-down paper eject sensor Face-down sensor Paper eject roller Stacker full sensor Heat roller C drum M drum Paper eject sensor Driving roller Y drum Entrance belt sensor K drum MT feed roller Pinch roller 2 Backup roller Duplex-in sensor Duplex rear sensor...
...exit bin not used Black Toner Cartridge Present Cyan Toner Cartridge Present Magenta Toner Cartridge Present Switch Scan 01 2= Switch Scan 01 3= Switch Scan 01 4= Switch Scan 02 1= Switch Scan 02 2= Switch Scan 02 3= Test result L - Unit installed Open top cover and pull down the sensor flag next to the transfer belt. Face-down paper eject sensor Face-down sensor Paper eject roller Stacker full sensor Heat roller C drum M drum Paper eject sensor Driving roller Y drum Entrance belt sensor K drum MT feed roller Pinch roller 2 Backup roller Duplex-in sensor Duplex rear sensor...
Service Guide
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... sensor by inserting a scrap of paper not used Service Guide 65 Paper loaded H - Deactuated L - Deactuated L - Deactuated L - The default is too high, clean any toner dust off the sensor lens and test again. Manually open the registration shutter to expose the sensors to light. If the sensor reading is between 001 and 0D4. Open top cover Open right-side door Remove the drum units and the transfer belt. Actuated H - not used L - Full Details Open top cover and pull down the sensor...
... sensor by inserting a scrap of paper not used Service Guide 65 Paper loaded H - Deactuated L - Deactuated L - Deactuated L - The default is too high, clean any toner dust off the sensor lens and test again. Manually open the registration shutter to expose the sensors to light. If the sensor reading is between 001 and 0D4. Open top cover Open right-side door Remove the drum units and the transfer belt. Actuated H - not used L - Full Details Open top cover and pull down the sensor...
Service Guide
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...Low paper not used Details Remove the tray and actuate the sensor flags at the rear of the tray cavity Pull tray out to test sensor Pull tray out to test. 68 Phaser 2135 Color Printer Installed H - Opened H - Installed H - Actuated H - Paper present H - Missing L - Deactuated L - Deactuated L - Installed H - The default is encoded as a hexidecimal value. Missing L - No paper L - Tests the imaging drum up/down sensor. Switch scans and the sensor and switches test Switch or sensor Switch scan test Tray 5, Size 1 Switch Scan 21 Switch - (Top) 1= Tray 5, Size...
...Low paper not used Details Remove the tray and actuate the sensor flags at the rear of the tray cavity Pull tray out to test sensor Pull tray out to test. 68 Phaser 2135 Color Printer Installed H - Opened H - Installed H - Actuated H - Paper present H - Missing L - Deactuated L - Deactuated L - Installed H - The default is encoded as a hexidecimal value. Missing L - No paper L - Tests the imaging drum up/down sensor. Switch scans and the sensor and switches test Switch or sensor Switch scan test Tray 5, Size 1 Switch Scan 21 Switch - (Top) 1= Tray 5, Size...
Service Guide
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...-free wipes s Cotton swabs s Imaging unit cover s Isopropyl alcohol (greater than 90% pure) Periodically replaced parts Periodically replaced parts Part name Display or Warning Condition Recommended condition for 3 Page/Job printing of Letter paper). The printer's imaging drum unit counters are automatically reset due to a fuse being blown in the unit a few seconds after it is installed Transfer Belt Unit When the message is installed 82 Phaser 2135 Color Printer No adjustment required after replacing toner cartridge Drum Units When the message is displayed When 35,000 pages...
...-free wipes s Cotton swabs s Imaging unit cover s Isopropyl alcohol (greater than 90% pure) Periodically replaced parts Periodically replaced parts Part name Display or Warning Condition Recommended condition for 3 Page/Job printing of Letter paper). The printer's imaging drum unit counters are automatically reset due to a fuse being blown in the unit a few seconds after it is installed Transfer Belt Unit When the message is installed 82 Phaser 2135 Color Printer No adjustment required after replacing toner cartridge Drum Units When the message is displayed When 35,000 pages...