Satellite M30X/M35X Users Guide
Page 1
Satellite® M30X/M35X Series User's Guide If you need assistance: ❖ Toshiba Global Support Centre Calling within the United States (800) 457-7777 Calling from outside the United States (949) 859-4273 For more information, see "If Something Goes Wrong" on page 155 in this guide. PMAD00020011 08/04
Satellite® M30X/M35X Series User's Guide If you need assistance: ❖ Toshiba Global Support Centre Calling within the United States (800) 457-7777 Calling from outside the United States (949) 859-4273 For more information, see "If Something Goes Wrong" on page 155 in this guide. PMAD00020011 08/04
Satellite M30X/M35X Users Guide
Page 33
33 Contents Chapter 5: If Something Goes Wrong 155 Problems that are easy to fix 155 Problems when you turn on the computer............158 The Windows® operating system is not working ..159 ... Card problems 174 Printer problems 178 Modem problems 179 Develop good computing habits 179 If you need further assistance 181 Before you call 181 Contacting Toshiba 182 Other Toshiba Internet Web sites 183 Toshiba's worldwide offices 183
33 Contents Chapter 5: If Something Goes Wrong 155 Problems that are easy to fix 155 Problems when you turn on the computer............158 The Windows® operating system is not working ..159 ... Card problems 174 Printer problems 178 Modem problems 179 Develop good computing habits 179 If you need further assistance 181 Before you call 181 Contacting Toshiba 182 Other Toshiba Internet Web sites 183 Toshiba's worldwide offices 183
Satellite M30X/M35X Users Guide
Page 39
To stay current on page 155. Introduction Service options 39 Service options Toshiba offers a full line of optional service programs to regularly check the Toshiba Web site at pcsupport.toshiba.com. If you have a problem or need to contact Toshiba, see "If Something Goes Wrong" on the most recent software and hardware options for your computer, and for other product information, be sure to complement its limited warranty.
To stay current on page 155. Introduction Service options 39 Service options Toshiba offers a full line of optional service programs to regularly check the Toshiba Web site at pcsupport.toshiba.com. If you have a problem or need to contact Toshiba, see "If Something Goes Wrong" on the most recent software and hardware options for your computer, and for other product information, be sure to complement its limited warranty.
Satellite M30X/M35X Users Guide
Page 155
... stopped responding. This chapter aims to encounter. If all operations, chances are working with a program that suddenly freezes all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of a software program. It covers the problems you are most likely to help from your notebook computer are... that are relatively easy to identify and solve. Others may encounter when using your dealer or the manufacturer of this chapter. Chapter 5 If Something Goes Wrong Some problems you may require help you solve many problems by yourself.
... stopped responding. This chapter aims to encounter. If all operations, chances are working with a program that suddenly freezes all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of a software program. It covers the problems you are most likely to help from your notebook computer are... that are relatively easy to identify and solve. Others may encounter when using your dealer or the manufacturer of this chapter. Chapter 5 If Something Goes Wrong Some problems you may require help you solve many problems by yourself.
Satellite M30X/M35X Users Guide
Page 156
156 If Something Goes Wrong Problems that are easy to continue working. If it does not, continue with step 3. 5 Close the remaining programs one by one by selecting the program name, then End Task. 6 Select the Shut Down menu, then click Turn Off. If a program has stopped responding, the words "not responding" appear beside its name in the list. Closing the failed program should allow you want to close, then click End Task. Sample Windows Task Manager Applications tab 4 Select the program you to fix 2 The Windows Task Manager appears. 3 Click the Applications tab.
156 If Something Goes Wrong Problems that are easy to continue working. If it does not, continue with step 3. 5 Close the remaining programs one by one by selecting the program name, then End Task. 6 Select the Shut Down menu, then click Turn Off. If a program has stopped responding, the words "not responding" appear beside its name in the list. Closing the failed program should allow you want to close, then click End Task. Sample Windows Task Manager Applications tab 4 Select the program you to fix 2 The Windows Task Manager appears. 3 Click the Applications tab.
Satellite M30X/M35X Users Guide
Page 157
... break and type some notes describing what you were doing when you received the message. Your program performs an illegal operation. 157 If Something Goes Wrong Problems that the software manufacturer needs to help you solve your problem. 2 Press Ctrl and c simultaneously to copy the text to the clipboard. 3 Open Notepad...
... break and type some notes describing what you were doing when you received the message. Your program performs an illegal operation. 157 If Something Goes Wrong Problems that the software manufacturer needs to help you solve your problem. 2 Press Ctrl and c simultaneously to copy the text to the clipboard. 3 Open Notepad...
Satellite M30X/M35X Users Guide
Page 158
... documentation that the wall outlet is working by plugging in Standby mode and have a software or resource conflict. Press any key. 158 If Something Goes Wrong Problems when you turn on the computer 6 Save the file and refer to continue booting. If you are probably in another device, such as a lamp...
... documentation that the wall outlet is working by plugging in Standby mode and have a software or resource conflict. Press any key. 158 If Something Goes Wrong Problems when you turn on the computer 6 Save the file and refer to continue booting. If you are probably in another device, such as a lamp...
Satellite M30X/M35X Users Guide
Page 159
... fails to start after the Starting Windows XP message appears. ❖ The operating system takes a long time to fix the problem. 159 If Something Goes Wrong The Windows® operating system is not working The Windows® operating system is not working Once you are familiar with Networking) To open the...
... fails to start after the Starting Windows XP message appears. ❖ The operating system takes a long time to fix the problem. 159 If Something Goes Wrong The Windows® operating system is not working The Windows® operating system is not working Once you are familiar with Networking) To open the...
Satellite M30X/M35X Users Guide
Page 160
...® normally ❖ Reboot ❖ Return to OS Choices Menu For detailed information, refer to your access can surf the Internet. 160 If Something Goes Wrong The Windows® operating system is not working ❖ Safe Mode (with the forward slash (/). They include: modem speed, time of day (when everyone else...
...® normally ❖ Reboot ❖ Return to OS Choices Menu For detailed information, refer to your access can surf the Internet. 160 If Something Goes Wrong The Windows® operating system is not working ❖ Safe Mode (with the forward slash (/). They include: modem speed, time of day (when everyone else...
Satellite M30X/M35X Users Guide
Page 161
... and follow the on -screen instructions. Resolving a hardware conflict If you receive an error message telling you in troubleshooting the problem. 161 If Something Goes Wrong Resolving a hardware conflict and the syntax of period ("dot") or other mistake makes it impossible for temporary repair. Try again later. To access Windows®...
... and follow the on -screen instructions. Resolving a hardware conflict If you receive an error message telling you in troubleshooting the problem. 161 If Something Goes Wrong Resolving a hardware conflict and the syntax of period ("dot") or other mistake makes it impossible for temporary repair. Try again later. To access Windows®...
Satellite M30X/M35X Users Guide
Page 162
... are commonly referred to as a disk drive or a modem, needs a channel to make sure it and all devices, programs, and features. 162 If Something Goes Wrong Resolving a hardware conflict A list of its attached devices is not working, resolving the problem can be causing a hardware conflict. If the system or one of...
... are commonly referred to as a disk drive or a modem, needs a channel to make sure it and all devices, programs, and features. 162 If Something Goes Wrong Resolving a hardware conflict A list of its attached devices is not working, resolving the problem can be causing a hardware conflict. If the system or one of...
Satellite M30X/M35X Users Guide
Page 163
163 If Something Goes Wrong Resolving a hardware conflict Direct Memory Access Similarly, the data required by the other. Plug and Play With Plug and Play and the Windows® XP ...
163 If Something Goes Wrong Resolving a hardware conflict Direct Memory Access Similarly, the data required by the other. Plug and Play With Plug and Play and the Windows® XP ...
Satellite M30X/M35X Users Guide
Page 164
... conflict. Device Manager is appropriate. To disable a device, look for instructions about changing settings on the far right of changing them. 164 If Something Goes Wrong Resolving a hardware conflict ❖ Reconfigure the device so that make one or more devices unusable. Disabling or enabling a device 1 Click Start, click the My Computer...
... conflict. Device Manager is appropriate. To disable a device, look for instructions about changing settings on the far right of changing them. 164 If Something Goes Wrong Resolving a hardware conflict ❖ Reconfigure the device so that make one or more devices unusable. Disabling or enabling a device 1 Click Start, click the My Computer...
Satellite M30X/M35X Users Guide
Page 165
... about the device. ❖ The Resource tab, which provides an array of a device. A Help and Support window for that device appears. 165 If Something Goes Wrong Resolving a hardware conflict Checking device properties Device Manager provides a way to Windows® XP online help.
... about the device. ❖ The Resource tab, which provides an array of a device. A Help and Support window for that device appears. 165 If Something Goes Wrong Resolving a hardware conflict Checking device properties Device Manager provides a way to Windows® XP online help.
Satellite M30X/M35X Users Guide
Page 166
... memory module, following the instructions in "Using the computer for the first time" on page 54, and making sure it is not caused by Toshiba. NOTE Toshiba recommends using only memory modules approved by the memory module. Power and the batteries Your computer receives its power through the AC adapter and power...the error again. If removing the memory module eliminates the error, the memory module may cause errors that seem to work. 166 If Something Goes Wrong Resolving a hardware conflict Memory problems Incorrectly connected or faulty memory modules may be device-related.
... memory module, following the instructions in "Using the computer for the first time" on page 54, and making sure it is not caused by Toshiba. NOTE Toshiba recommends using only memory modules approved by the memory module. Power and the batteries Your computer receives its power through the AC adapter and power...the error again. If removing the memory module eliminates the error, the memory module may cause errors that seem to work. 166 If Something Goes Wrong Resolving a hardware conflict Memory problems Incorrectly connected or faulty memory modules may be device-related.
Satellite M30X/M35X Users Guide
Page 167
... battery reach room temperature and try charging it may have reached the end of its useful life. Turn off the computer. 167 If Something Goes Wrong Resolving a hardware conflict Here are firmly plugged into both the wall outlet and the computer. The battery does not charge while the computer is charging...
... battery reach room temperature and try charging it may have reached the end of its useful life. Turn off the computer. 167 If Something Goes Wrong Resolving a hardware conflict Here are firmly plugged into both the wall outlet and the computer. The battery does not charge while the computer is charging...
Satellite M30X/M35X Users Guide
Page 168
... any of the keys. If it . Is the display power set to turn off automatically? For more ? Have you are using the Toshiba Power Management Utility. Keyboard problems If, when you have connected an external keyboard and the operating system displays one or more keyboard error messages.... If you type, strange things happen or nothing happens, the problem may be defective or incompatible with ? 168 If Something Goes Wrong Resolving a hardware conflict Check the power options using is on, press Fn and F10 simultaneously to turn off the cursor control light or ...
... any of the keys. If it . Is the display power set to turn off automatically? For more ? Have you are using the Toshiba Power Management Utility. Keyboard problems If, when you have connected an external keyboard and the operating system displays one or more keyboard error messages.... If you type, strange things happen or nothing happens, the problem may be defective or incompatible with ? 168 If Something Goes Wrong Resolving a hardware conflict Check the power options using is on, press Fn and F10 simultaneously to turn off the cursor control light or ...
Satellite M30X/M35X Users Guide
Page 169
... key to choose the colors for an external monitor. If no password is blank. This opens the Display Properties dialog box. 169 If Something Goes Wrong Resolving a hardware conflict Display problems Here are some typical display problems and their solutions: The display is registered, press Enter.
... key to choose the colors for an external monitor. If no password is blank. This opens the Display Properties dialog box. 169 If Something Goes Wrong Resolving a hardware conflict Display problems Here are some typical display problems and their solutions: The display is registered, press Enter.
Satellite M30X/M35X Users Guide
Page 170
... the current settings do not support this resolution will only work in screen flickers. For more information, see Windows ® Help. 170 If Something Goes Wrong Resolving a hardware conflict The built-in Internal/External mode. To change the number of the way the screen produces colors. The Display Properties window appears...
... the current settings do not support this resolution will only work in screen flickers. For more information, see Windows ® Help. 170 If Something Goes Wrong Resolving a hardware conflict The built-in Internal/External mode. To change the number of the way the screen produces colors. The Display Properties window appears...
Satellite M30X/M35X Users Guide
Page 171
... drive problems Problems with the hard disk usually show up as an inability to access the disk or as sector errors. 171 If Something Goes Wrong Resolving a hardware conflict Small bright dots appear on your TFT display when you may cause one or more files to appear to have garbage in...
... drive problems Problems with the hard disk usually show up as an inability to access the disk or as sector errors. 171 If Something Goes Wrong Resolving a hardware conflict Small bright dots appear on your TFT display when you may cause one or more files to appear to have garbage in...