Samsung PN50C6500TF Reviews
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Anonymous-26920.... April 14th, 2011
I bought a SAMSUNG UE40C6500 LED TV on September 2010. After 6 months blue horizontal lines appeared on the TV screen.
I called SAMSUNG in Greece and they told me that I should upgrade the firmware. I asked them if they can provide me with a written guarantee for any damage that maybe caused and they refused.
They gave me a phone number of a little service center in Athens.
I called them and they told me that I should bring them the TV from Monday to Friday between 9:00 and 17:00.
Although, I had to get a permission from work in order to be there I brought them the TV.
They told me that the TV panel is damaged and they will order one. They refused to inform me when the TV will be ready.
After ten days they still do not know when they will have the new panel.
I called the service in Greece to complain and they told me that this is the right procedure and they can not do anything about it.
I am very sorry and very disappointed from this kind of behaviour.
This is not acceptable.
I will never buy anything with the word "SAMSUNG" on it!!!