Use and Care Guide
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Toughbook 74 Care and Maintenance For Help Desk Professionals and End Users 1
Toughbook 74 Care and Maintenance For Help Desk Professionals and End Users 1
Use and Care Guide
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... and the carrying handle is closest to the right, towards the unlock symbol 5. the battery should slide out of the battery bay A Manual Lock B Spring Loaded Lock 8 Using your left thumb, slide the left , towards the unlock symbol 4. Product Overview Securing the Main Battery Removing the Main Battery 1. Using your body 3. Turn the computer off before attempting to the left side latch (A) to...
... and the carrying handle is closest to the right, towards the unlock symbol 5. the battery should slide out of the battery bay A Manual Lock B Spring Loaded Lock 8 Using your left thumb, slide the left , towards the unlock symbol 4. Product Overview Securing the Main Battery Removing the Main Battery 1. Using your body 3. Turn the computer off before attempting to the left side latch (A) to...
Use and Care Guide
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... pull the hard disk drive pack completely out of the main unit Replacing the Hard Disk Drive Pack 1. Make certain to the left (towards the right 3. B • NEVER REMOVE THE HARD DISK DRIVE PACK WHEN THE UNIT IS IN SUSPEND OR HIBERNATION MODE • THE HARD DISK DRIVE PACK IS KEYED AND WILL...HARD DISK DRIVE PACK IN TO THE UNIT 10 Make sure that the lip (B) is facing up on the latch (A) and then push the hard disk drive pack to the right with your thumb then, using your body and the main hard disk drive pack is pointing to flip the hard disk drive so that the laptop is powered...
... pull the hard disk drive pack completely out of the main unit Replacing the Hard Disk Drive Pack 1. Make certain to the left (towards the right 3. B • NEVER REMOVE THE HARD DISK DRIVE PACK WHEN THE UNIT IS IN SUSPEND OR HIBERNATION MODE • THE HARD DISK DRIVE PACK IS KEYED AND WILL...HARD DISK DRIVE PACK IN TO THE UNIT 10 Make sure that the lip (B) is facing up on the latch (A) and then push the hard disk drive pack to the right with your thumb then, using your body and the main hard disk drive pack is pointing to flip the hard disk drive so that the laptop is powered...
Use and Care Guide
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Overview • LCD/Touch Screen • Keyboard and Touch Pad • Outer Case • Battery • AC Adapter Maintenance 1-800-LAPTOP5 1-800-527-8675 24 Hours, 7 days Toughbook_Tech_Support@us.panasonic.com 11
Overview • LCD/Touch Screen • Keyboard and Touch Pad • Outer Case • Battery • AC Adapter Maintenance 1-800-LAPTOP5 1-800-527-8675 24 Hours, 7 days Toughbook_Tech_Support@us.panasonic.com 11
Use and Care Guide
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... the LCD cabinet • Never use ammonia or bleach products to remove any additional lotions from the surface area • Never use an abrasive material or any material other than an all cotton t-shirt material or medical gauze 13 Maintenance LCD / Touch Screen Panasonic Cleaning • Always use the blue cleaning cloth included with the Panasonic Toughbook • You may also use the...
... the LCD cabinet • Never use ammonia or bleach products to remove any additional lotions from the surface area • Never use an abrasive material or any material other than an all cotton t-shirt material or medical gauze 13 Maintenance LCD / Touch Screen Panasonic Cleaning • Always use the blue cleaning cloth included with the Panasonic Toughbook • You may also use the...
Use and Care Guide
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... the keyboard area. Maintenance Keyboard / Touch Pad Cleaning • Always use the blue cleaning cloth included with the Panasonic Toughbook • You may also use the 3M Magic Cleaning Cloth available online or at your local warehouse store or supercenter • In an emergency you can use a dry all access doors and port covers are closed and secured/locked before you proceed • Make sure...
... the keyboard area. Maintenance Keyboard / Touch Pad Cleaning • Always use the blue cleaning cloth included with the Panasonic Toughbook • You may also use the 3M Magic Cleaning Cloth available online or at your local warehouse store or supercenter • In an emergency you can use a dry all access doors and port covers are closed and secured/locked before you proceed • Make sure...
Use and Care Guide
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... remove the anti-glare coating and damage the touch screen protection sheet and may use SaniWipe or an alcohol pad to disinfect the keyboard • If you can use any other than an all cotton t-shirt or medical gauze Disinfecting • You may seep in to the keyboard are, invert the laptop ...and allow to air dry • Never use ammonia or bleach products to the LCD cabinet • Never use an abrasive material or any material other type of disinfectant wipe, make sure that it is not dripping wet; make certain that the disinfectant...
... remove the anti-glare coating and damage the touch screen protection sheet and may use SaniWipe or an alcohol pad to disinfect the keyboard • If you can use any other than an all cotton t-shirt or medical gauze Disinfecting • You may seep in to the keyboard are, invert the laptop ...and allow to air dry • Never use ammonia or bleach products to the LCD cabinet • Never use an abrasive material or any material other type of disinfectant wipe, make sure that it is not dripping wet; make certain that the disinfectant...
Use and Care Guide
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.... • Exposure to storing it is strongly recommended that you enable Economy mode • If you use the laptop on battery power in a 24 hour use environment it away. Maintenance Battery Normal Use • Run the battery calibration utility once every 3 months or so • The calibration utility will ensure that the battery is used at its full capacity 24 Hour Environments • If you...
.... • Exposure to storing it is strongly recommended that you enable Economy mode • If you use the laptop on battery power in a 24 hour use environment it away. Maintenance Battery Normal Use • Run the battery calibration utility once every 3 months or so • The calibration utility will ensure that the battery is used at its full capacity 24 Hour Environments • If you...
Use and Care Guide
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Maintenance Battery Shipping • There are part of IATA Dangerous Goods Regulation (50th Edition, 2009) • As of January 1, 2009 all defective/suspect batteries returned to the Panasonic National Service Center will be shipped via ground transportation • All new laptop batteries and laptop batteries shipped or carried on to an aircraft as part of a complete system do not require special handling or...
Maintenance Battery Shipping • There are part of IATA Dangerous Goods Regulation (50th Edition, 2009) • As of January 1, 2009 all defective/suspect batteries returned to the Panasonic National Service Center will be shipped via ground transportation • All new laptop batteries and laptop batteries shipped or carried on to an aircraft as part of a complete system do not require special handling or...
Use and Care Guide
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.... • If you must fix the AC Adapter to a desk or other device. This can cause the AC Adapter to overheat and may lead to a fire hazard • Tying the AC Adapter cables may stretch and eventually break the internal connections/wiring • Do not allow the AC Adapter to hang from a hook or other area, use a tie down to...
.... • If you must fix the AC Adapter to a desk or other device. This can cause the AC Adapter to overheat and may lead to a fire hazard • Tying the AC Adapter cables may stretch and eventually break the internal connections/wiring • Do not allow the AC Adapter to hang from a hook or other area, use a tie down to...
Use and Care Guide
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Diagnostic Utility Troubleshooting • Part of the System BIOS • Independent of Operating System • Tests All Major Components • Test All Components or Single Component • Tests component system to ensure proper operating status • Does not test physical data transfer on USB, Modem, WLAN, Bluetooth, LAN • Good starting point when troubleshooting hardware issues 21
Diagnostic Utility Troubleshooting • Part of the System BIOS • Independent of Operating System • Tests All Major Components • Test All Components or Single Component • Tests component system to ensure proper operating status • Does not test physical data transfer on USB, Modem, WLAN, Bluetooth, LAN • Good starting point when troubleshooting hardware issues 21
Use and Care Guide
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... Utility Troubleshooting • Start / Restart the device • At the Panasonic welcome screen, press the [F2] to enter the BIOS Set Up Utility • Press the [F9] key, then press the [Enter] key to accept all default values • Press the [F10] key to save all values and exit the BIOS Diagnostic Utility • AC Adapter must be attached to the system • These steps ensure that all devices...
... Utility Troubleshooting • Start / Restart the device • At the Panasonic welcome screen, press the [F2] to enter the BIOS Set Up Utility • Press the [F9] key, then press the [Enter] key to accept all default values • Press the [F10] key to save all values and exit the BIOS Diagnostic Utility • AC Adapter must be attached to the system • These steps ensure that all devices...
Use and Care Guide
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Troubleshooting Diagnostic Utility • Start / Restart the device • At the Panasonic welcome screen, press the following order: • AC Adapter must be attached to the system • Total run time for all diagnostics can take up to 22 minutes • Typical run time is a BIOS password, you can use the [CTRL]+[F10] key combination to 15-20 minutes with the diagnostic utility and...
Troubleshooting Diagnostic Utility • Start / Restart the device • At the Panasonic welcome screen, press the following order: • AC Adapter must be attached to the system • Total run time for all diagnostics can take up to 22 minutes • Typical run time is a BIOS password, you can use the [CTRL]+[F10] key combination to 15-20 minutes with the diagnostic utility and...
Use and Care Guide
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Troubleshooting Diagnostic Utility • Total run time for all diagnostics can take up to 22 minutes • Typical run time is closer to 15-20 minutes with no errors • Flashes yell and blue when testing 24 • CPU/System • RAM (installed RAM size will display) • HDD (installed HDD size will display) • Video • Sound • Modem • LAN • Wireless LAN • Bluetooth • USB • PC Card • Modem • Keyboard • Touch Pad • Touch Screen
Troubleshooting Diagnostic Utility • Total run time for all diagnostics can take up to 22 minutes • Typical run time is closer to 15-20 minutes with no errors • Flashes yell and blue when testing 24 • CPU/System • RAM (installed RAM size will display) • HDD (installed HDD size will display) • Video • Sound • Modem • LAN • Wireless LAN • Bluetooth • USB • PC Card • Modem • Keyboard • Touch Pad • Touch Screen
Use and Care Guide
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Troubleshooting Diagnostic Utility • Stop the test, press the grey STOP button when the status light is blue. • You may need to press the stop button more than once • To pick a specific peripheral or device to test, click on that icon to enable it for testing • Peripherals or devices that are not enabled for testing will be grayed out...
Troubleshooting Diagnostic Utility • Stop the test, press the grey STOP button when the status light is blue. • You may need to press the stop button more than once • To pick a specific peripheral or device to test, click on that icon to enable it for testing • Peripherals or devices that are not enabled for testing will be grayed out...
Use and Care Guide
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... power on • System will not charge battery • No battery charge light Check for: • AC Adapter model number • DC In Jack for damage or movement • Loose or damaged AC Adapter cables • Check for power at the wall or power strip • Battery functionality Use: • Another similar AC Adapter on this device • Suspect AC Adapter on another Toughbook of the same model type • AC Adapter plug or cables...
... power on • System will not charge battery • No battery charge light Check for: • AC Adapter model number • DC In Jack for damage or movement • Loose or damaged AC Adapter cables • Check for power at the wall or power strip • Battery functionality Use: • Another similar AC Adapter on this device • Suspect AC Adapter on another Toughbook of the same model type • AC Adapter plug or cables...
Use and Care Guide
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... power on • System will not charge battery • No battery charge light Check for: • AC Adapter model number • DC In Jack for damage or movement • Loose or damaged AC Adapter cables • Check for power at the wall or power strip • Battery functionality Use: • Another similar AC Adapter on this device • Suspect AC Adapter on another Toughbook of the same model type • AC Adapter plug or cables...
... power on • System will not charge battery • No battery charge light Check for: • AC Adapter model number • DC In Jack for damage or movement • Loose or damaged AC Adapter cables • Check for power at the wall or power strip • Battery functionality Use: • Another similar AC Adapter on this device • Suspect AC Adapter on another Toughbook of the same model type • AC Adapter plug or cables...
Use and Care Guide
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Troubleshooting Battery Symptom: • Battery Status Light is Blinking Orange Issue: • System temperature is too hot • System will not charge battery • Economy mode is Enabled and battery level is above 80% Steps: • Power unit off • Take unit inside or to a cool environment • Place unit in front of an air conditioning vent • Remove the main battery... and allow it to cool down • If Economy mode is enabled, system will resume charging when battery reaches 80% • Make sure that the laptop is powering off and ...
Troubleshooting Battery Symptom: • Battery Status Light is Blinking Orange Issue: • System temperature is too hot • System will not charge battery • Economy mode is Enabled and battery level is above 80% Steps: • Power unit off • Take unit inside or to a cool environment • Place unit in front of an air conditioning vent • Remove the main battery... and allow it to cool down • If Economy mode is enabled, system will resume charging when battery reaches 80% • Make sure that the laptop is powering off and ...
Use and Care Guide
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Troubleshooting Battery Symptom: • Battery Status Light is Blinking Red Issue: • Battery malfunction or fault • Charging circuit malfunction or fault Steps: • Power unit off • Remove AC Adapter • Remove Battery • Wait five minutes • Install battery and attach AC adapter • Swap batteries with another CF-74 • Run the Battery Recalibration program • There are times when the charging system "resets" after leaving the unit powered off...
Troubleshooting Battery Symptom: • Battery Status Light is Blinking Red Issue: • Battery malfunction or fault • Charging circuit malfunction or fault Steps: • Power unit off • Remove AC Adapter • Remove Battery • Wait five minutes • Install battery and attach AC adapter • Swap batteries with another CF-74 • Run the Battery Recalibration program • There are times when the charging system "resets" after leaving the unit powered off...
Use and Care Guide
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... or power strip • Battery functionality Use: • Another similar AC Adapter on this device • Suspect AC Adapter on another Toughbook of the same model type • AC Adapter plug or cables may be damaged • Someone may have stepped on the AC Adapter cable, pulling it away from the AC Adapter • DC In Jack may have become damaged or pulled away from power board internally 31
... or power strip • Battery functionality Use: • Another similar AC Adapter on this device • Suspect AC Adapter on another Toughbook of the same model type • AC Adapter plug or cables may be damaged • Someone may have stepped on the AC Adapter cable, pulling it away from the AC Adapter • DC In Jack may have become damaged or pulled away from power board internally 31