User Manual
Page 1
... firmware upgrade. On (Receive and Send - B Scanning downstream frequencies. PC/Activity is solid when a CPE is disabled via DOCSIS® configuration file. E Ready. G Modem is successfully registered but Network Access Control (NACO) is connected and blinks when transmitting or receiving data. On (Receive and Send - Connected Single Channel) (Link - 10Base-T or 100Base-T Ethernet) - Connected Bonded Channel) (Link - High-speed Gigabit Ethernet) - Flashing If LED remains off . Modem processing for DHCP, TFTP, and TOD. SURFboard® SB6120 Series eXtreme Cable...
... firmware upgrade. On (Receive and Send - B Scanning downstream frequencies. PC/Activity is solid when a CPE is disabled via DOCSIS® configuration file. E Ready. G Modem is successfully registered but Network Access Control (NACO) is connected and blinks when transmitting or receiving data. On (Receive and Send - Connected Single Channel) (Link - 10Base-T or 100Base-T Ethernet) - Connected Bonded Channel) (Link - High-speed Gigabit Ethernet) - Flashing If LED remains off . Modem processing for DHCP, TFTP, and TOD. SURFboard® SB6120 Series eXtreme Cable...
User Manual
Page 2
... assigned IP address POST Passed Yes Hardware failure, No replace modem or power supply Yes Establish Time of Cable Television Laboratories, Inc. Yes BLP Enabled? Yes Key Authorization No Complete registration with CMTS Initialization Complete (Note E) Motorola, the stylized M Logo, and SURFboard are the property of their respective owners. © Motorola Inc. 2009. No Log error and continue 64QAM or 256QAM Yes DOCSIS sync? Modem issues a DHCP broadcast. (Note D) Yes Using...
... assigned IP address POST Passed Yes Hardware failure, No replace modem or power supply Yes Establish Time of Cable Television Laboratories, Inc. Yes BLP Enabled? Yes Key Authorization No Complete registration with CMTS Initialization Complete (Note E) Motorola, the stylized M Logo, and SURFboard are the property of their respective owners. © Motorola Inc. 2009. No Log error and continue 64QAM or 256QAM Yes DOCSIS sync? Modem issues a DHCP broadcast. (Note D) Yes Using...
User Guide
Page 2
Retain the instructions for future reference. • This device must be exposed to all of the supplied cables between systems components. To ensure regulatory and safety compliance, use only the provided power and interface cables and install them . This is recommended that all warning and caution statements in a shock or fire hazard. • Route power supply cords so that is no part of thunderstorm...
Retain the instructions for future reference. • This device must be exposed to all of the supplied cables between systems components. To ensure regulatory and safety compliance, use only the provided power and interface cables and install them . This is recommended that all warning and caution statements in a shock or fire hazard. • Route power supply cords so that is no part of thunderstorm...
User Guide
Page 3
... interference will not occur in the installation and troubleshooting instructions. for compliance could void the user's authority to operate the equipment. This reminder is encouraged to try to correct the interference by Motorola for example, near a swimming pool. • Upon completion of any servicing other than that the SB6120 SURFboard® DOCSIS® 3.0 Cable Modem complies with Canadian ICES-003...
... interference will not occur in the installation and troubleshooting instructions. for compliance could void the user's authority to operate the equipment. This reminder is encouraged to try to correct the interference by Motorola for example, near a swimming pool. • Upon completion of any servicing other than that the SB6120 SURFboard® DOCSIS® 3.0 Cable Modem complies with Canadian ICES-003...
User Guide
Page 4
Declare under our sole responsibility that the SB6120 SURFboard DOCSIS 3.0 Cable Modem series To which the declaration relates is in conformity with the following standards: EN 60950-1 EN 55022 EN 55024 EN 61000-3-2 ...have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for instructions on a Motorola product, do not dispose of the product with your region. INTERNATIONAL DECLARATION OF CONFORMITY We, Motorola, Inc. 101 Tournament Drive Horsham, PA, U.S.A. Recycling your Motorola Equipment...
Declare under our sole responsibility that the SB6120 SURFboard DOCSIS 3.0 Cable Modem series To which the declaration relates is in conformity with the following standards: EN 60950-1 EN 55022 EN 55024 EN 61000-3-2 ...have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for instructions on a Motorola product, do not dispose of the product with your region. INTERNATIONAL DECLARATION OF CONFORMITY We, Motorola, Inc. 101 Tournament Drive Horsham, PA, U.S.A. Recycling your Motorola Equipment...
User Guide
Page 5
... IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE ("LICENSE") CAREFULLY BEFORE YOU INSTALL, DOWNLOAD, OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE, AND RELATED DOCUMENTATION ("SOFTWARE") PROVIDED WITH MOTOROLA'S CABLE DATA PRODUCT (THE "CABLE DATA PRODUCT"). TRANSFER the Software (including all copies of the Software (if applicable) in on non-compatible hardware. (4) Remove, alter, or cause not to be subject to make it operate on -line control of the Software. Software provided by you must...
... IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE ("LICENSE") CAREFULLY BEFORE YOU INSTALL, DOWNLOAD, OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE, AND RELATED DOCUMENTATION ("SOFTWARE") PROVIDED WITH MOTOROLA'S CABLE DATA PRODUCT (THE "CABLE DATA PRODUCT"). TRANSFER the Software (including all copies of the Software (if applicable) in on non-compatible hardware. (4) Remove, alter, or cause not to be subject to make it operate on -line control of the Software. Software provided by you must...
User Guide
Page 6
... it addresses are property of their respective owners .No part of the contents of this License, the copying, reproduction, distribution or preparation of derivative works of the Software, any portion of the Product or the documentation is a registered trademark of the Open Group in Technical Data and Computer Software clause at any time. The contractor/ manufacturer is protected by Motorola or...
... it addresses are property of their respective owners .No part of the contents of this License, the copying, reproduction, distribution or preparation of derivative works of the Software, any portion of the Product or the documentation is a registered trademark of the Open Group in Technical Data and Computer Software clause at any time. The contractor/ manufacturer is protected by Motorola or...
User Guide
Page 8
... provides high-speed access to common questions about the SB6120 cable modem. 6 Glossary - This user guide contains the following sections: 1 Overview - provides suggestions to fix common problems. 4 Contact Us - Connect a single computer equipped with their definitions. 1 Just open your SB6120 cable modem, informs you have a new Motorola SB6120 SURFboard® DOCSIS® 3.0 Cable Modem! 1 OVERVIEW Congratulations, you of useful terms with an Ethernet adapter directly to the Ethernet port on the Front Panel and Rear Panel. 2 Installation -
... provides high-speed access to common questions about the SB6120 cable modem. 6 Glossary - This user guide contains the following sections: 1 Overview - provides suggestions to fix common problems. 4 Contact Us - Connect a single computer equipped with their definitions. 1 Just open your SB6120 cable modem, informs you have a new Motorola SB6120 SURFboard® DOCSIS® 3.0 Cable Modem! 1 OVERVIEW Congratulations, you of useful terms with an Ethernet adapter directly to the Ethernet port on the Front Panel and Rear Panel. 2 Installation -
User Guide
Page 9
...for a send Green: Upstream channel is found (upstream) channel connected connection Blue: Upstream channel is connected with bonded channels 4 Internet Scanning for configuration Connected to Internet connection failed parameters 5 No connection to Transmitting or receiving Amber: A device, computer the SB6120 data on Ethernet port or hub, is transferring data. 2 The LINK light flashes when the cable modem is connected via the Ethernet port Ethernet (10Base-T) or Fast detected Ethernet (100Base-T) port Blue: High-speed Gigabit Ethernet connection from SB6120 to your PC...
...for a send Green: Upstream channel is found (upstream) channel connected connection Blue: Upstream channel is connected with bonded channels 4 Internet Scanning for configuration Connected to Internet connection failed parameters 5 No connection to Transmitting or receiving Amber: A device, computer the SB6120 data on Ethernet port or hub, is transferring data. 2 The LINK light flashes when the cable modem is connected via the Ethernet port Ethernet (10Base-T) or Fast detected Ethernet (100Base-T) port Blue: High-speed Gigabit Ethernet connection from SB6120 to your PC...
User Guide
Page 10
1 OVERVIEW Optional LED operation available in some locations: RECEIVE and SEND lights are blue when the downstream and upstream channels are connected with an RJ-45 connector 2 CABLE Connection to the coaxial cable (coax) outlet 3 +12VDC Connection to power for high-speed Ethernet connection (Gigabit) from the SB6120 to Ethernet equipped computers using a cable terminated with bonded channels. Rear Panel The rear panel contains cabling connectors and the power receptacle. LINK light is blue for the modem 3 Key Item Description 1 ETHERNET Connection to your computer.
1 OVERVIEW Optional LED operation available in some locations: RECEIVE and SEND lights are blue when the downstream and upstream channels are connected with an RJ-45 connector 2 CABLE Connection to the coaxial cable (coax) outlet 3 +12VDC Connection to power for high-speed Ethernet connection (Gigabit) from the SB6120 to Ethernet equipped computers using a cable terminated with bonded channels. Rear Panel The rear panel contains cabling connectors and the power receptacle. LINK light is blue for the modem 3 Key Item Description 1 ETHERNET Connection to your computer.
User Guide
Page 12
... installation, check that connects to an AC electrical outlet Ethernet, Fast Ethernet, and Gigabit Ethernet cable SB6120 Quick Installation Guide Connects to the Ethernet port Contains basic information for getting started with the SB6120 You must have the latest service packs and patches installed on your computer for advice on obtaining these components. 5 If a TV is connected to the cable outlet, you may need a 75-ohm coaxial cable with F-type connectors to connect the SB6120...
... installation, check that connects to an AC electrical outlet Ethernet, Fast Ethernet, and Gigabit Ethernet cable SB6120 Quick Installation Guide Connects to the Ethernet port Contains basic information for getting started with the SB6120 You must have the latest service packs and patches installed on your computer for advice on obtaining these components. 5 If a TV is connected to the cable outlet, you may need a 75-ohm coaxial cable with F-type connectors to connect the SB6120...
User Guide
Page 13
... disconnect the Ethernet cable from your cable modem or PC, always touch the coaxial cable connector on the sides of the unit. Wipe the cable modem with static electricity: • Always connect the coaxial cable to release any static charges. To avoid damaging the cable modem with a clean, dry cloth. Do not open the unit. Caution! Refer all service to +40°C. Contact Motorola Technical Support at: http...
... disconnect the Ethernet cable from your cable modem or PC, always touch the coaxial cable connector on the sides of the unit. Wipe the cable modem with static electricity: • Always connect the coaxial cable to release any static charges. To avoid damaging the cable modem with a clean, dry cloth. Do not open the unit. Caution! Refer all service to +40°C. Contact Motorola Technical Support at: http...
User Guide
Page 14
...-ROM 7 The SB6120 works with any Windows 2000, Windows XP, Windows Vista, Macintosh, Linux, or UNIX computer equipped with Windows® 2000, Windows XP™, Windows Vista®, Macintosh®, Linux®, or UNIX® operating systems. Caution! A Gigabit Ethernet Network Interface Card (GigE) is needed to access the Internet and other online services. To receive data service, you install the cable modem. Ethernet Card You can record it is compatible with an Ethernet, Fast Ethernet, or Gigabit Ethernet card. You can use e-mail?
...-ROM 7 The SB6120 works with any Windows 2000, Windows XP, Windows Vista, Macintosh, Linux, or UNIX computer equipped with Windows® 2000, Windows XP™, Windows Vista®, Macintosh®, Linux®, or UNIX® operating systems. Caution! A Gigabit Ethernet Network Interface Card (GigE) is needed to access the Internet and other online services. To receive data service, you install the cable modem. Ethernet Card You can record it is compatible with an Ethernet, Fast Ethernet, or Gigabit Ethernet card. You can use e-mail?
User Guide
Page 15
... the cable modem. Hand-tighten the connectors to the cable outlet or splitter. 2. Check that the lights on the front panel cycle through this sequence: POWER Turns on the cable modem and the electrical outlet. 4. Connect one end of the coaxial cable to the CABLE connector on the following pages. 7. Perform the procedures for the SB6120. You may wall-mount your computer. 6. Plug the power adapter...
... the cable modem. Hand-tighten the connectors to the cable outlet or splitter. 2. Check that the lights on the front panel cycle through this sequence: POWER Turns on the cable modem and the electrical outlet. 4. Connect one end of the coaxial cable to the CABLE connector on the following pages. 7. Perform the procedures for the SB6120. You may wall-mount your computer. 6. Plug the power adapter...
User Guide
Page 16
... communications services. • Follow all cables are connected with bonded channels. Before drilling holes, check the structure for installing a network interface unit/network interface device (NIU/NID). If necessary, seat an anchor in some other very solid wall material. Caution! Make sure the AC power plug is locked. 2 INSTALLATION POWER Turns on when AC power is locked. Changes to solid green when the receive channel is connected to water, gas, or electric lines. Optional LED...
... communications services. • Follow all cables are connected with bonded channels. Before drilling holes, check the structure for installing a network interface unit/network interface device (NIU/NID). If necessary, seat an anchor in some other very solid wall material. Caution! Make sure the AC power plug is locked. 2 INSTALLATION POWER Turns on when AC power is locked. Changes to solid green when the receive channel is connected to water, gas, or electric lines. Optional LED...
User Guide
Page 18
... dialogue window, be .10 inches (2.5 mm) between the wall and the underside of the screw head. 9. Slide the SB6120 down until it stops against the top of the unit are not a safety problem. There must be sure that they are aligned above the mounting screws. 10. After mounting, reconnect the coaxial cable input and Ethernet connection...
... dialogue window, be .10 inches (2.5 mm) between the wall and the underside of the screw head. 9. Slide the SB6120 down until it stops against the top of the unit are not a safety problem. There must be sure that they are aligned above the mounting screws. 10. After mounting, reconnect the coaxial cable input and Ethernet connection...
User Guide
Page 33
... Motorola, power recycle your SB6120 as described in Front-Panel Lights and Error Conditions. Unplug the cable modem from the cable modem and your data service will not function. This may take 5 to make sure it is working and the picture is properly plugged into the wall outlet. 4. Wait until the Power, Receive, Send, and Online LEDs are solid ON. 5. Restart your problem. Check the IP address. If you need an IP address. Resetting the SB6120...
... Motorola, power recycle your SB6120 as described in Front-Panel Lights and Error Conditions. Unplug the cable modem from the cable modem and your data service will not function. This may take 5 to make sure it is working and the picture is properly plugged into the wall outlet. 4. Wait until the Power, Receive, Send, and Online LEDs are solid ON. 5. Restart your problem. Check the IP address. If you need an IP address. Resetting the SB6120...
User Guide
Page 36
... data channels. A Cable Internet access uses cable television wires instead of over cable television system networks. A A DOCSIS 3.0 cable modem offers Internet access at speeds up telephone lines for incoming or outgoing calls and faxes. Q What are intended to , you visit can experience speeds of telephone lines to connect to four times faster than traditional cable modem services and hundreds times faster than a traditional telephone modem. They are CableLabs Certified, DOCSIS and Euro-DOCSIS? Your DOCSIS 3.0 SB6120 Cable Modem...
... data channels. A Cable Internet access uses cable television wires instead of over cable television system networks. A A DOCSIS 3.0 cable modem offers Internet access at speeds up telephone lines for incoming or outgoing calls and faxes. Q What are intended to , you visit can experience speeds of telephone lines to connect to four times faster than traditional cable modem services and hundreds times faster than a traditional telephone modem. They are CableLabs Certified, DOCSIS and Euro-DOCSIS? Your DOCSIS 3.0 SB6120 Cable Modem...
User Guide
Page 38
... a single cable. Ethernet The most commonly installed Ethernet networks are drivers for cable modems and supporting equipment. The most widely used type of local area network (LAN). A communications medium that enables a computer to carry voice, video, data, and other device. driver Software that can use the Internet to download files from the Internet. TERM DEFINITION broadband High bandwidth network technology that requests files or services, such as file transfer, remote login, or printing from a server during start-up to 1 gigabit. 31...
... a single cable. Ethernet The most commonly installed Ethernet networks are drivers for cable modems and supporting equipment. The most widely used type of local area network (LAN). A communications medium that enables a computer to carry voice, video, data, and other device. driver Software that can use the Internet to download files from the Internet. TERM DEFINITION broadband High bandwidth network technology that requests files or services, such as file transfer, remote login, or printing from a server during start-up to 1 gigabit. 31...
User Guide
Page 39
... the factory and printed on the rear panel of protocols that can be inserted to provide a continuous Internet connection. Networks using the TCP/IP protocol route messages based on a TCP/IP network. Your Internet Service Provider assigns your Internet Service Provider. It is a set of your computer to and from your SB6120 SURFboard DOCSIS 3.0 Cable Modem. millions of connector for communication between two or more signals, each device that...
... the factory and printed on the rear panel of protocols that can be inserted to provide a continuous Internet connection. Networks using the TCP/IP protocol route messages based on a TCP/IP network. Your Internet Service Provider assigns your Internet Service Provider. It is a set of your computer to and from your SB6120 SURFboard DOCSIS 3.0 Cable Modem. millions of connector for communication between two or more signals, each device that...