Motorola SB6120 Support Question
Motorola SB6120 Support Question
Find answers below for this question about Motorola SB6120 - SURFboard - 160 Mbps Cable Modem.Need a Motorola SB6120 manual? We have 2 online manuals for this item!
Question posted by conholly on August 20th, 2014
Motorola Sb6120 Vs Sb6180 Which Is Better
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Current Answers
Related Motorola SB6120 Manual Pages
User Manual - Page 1
... Access Control
(NACO) is faulty. Connected Single Channel) (Link - 10Base-T or 100Base-T Ethernet)
- If LED remains off . F Powered off , modem is disabled via DOCSIS® configuration file. SURFboard® SB6120 Series eXtreme Cable Modem
A Power On Self Test (POST). LED Status
Notes Power Receive Send Online Link
A
Power On
B
Downstream Scan
C
Upstream Range
D
Network...
User Manual - Page 2
... at each
frequency. Yes
RF link established. Modem issues a DHCP
broadcast. (Note D)
Yes
Using TFTP server & filename from DHCP, download the TFTP
configuration file
No
CM received config file? Yes
Key Authorization
No
Complete registration with CMTS
Initialization Complete (Note E)
Motorola, the stylized M Logo, and SURFboard are the property of their respective owners...
User Guide - Page 3
... try to correct the interference by Motorola for a Class B digital device, pursuant to this product near water; FCC DECLARATION OF CONFORMITY
Motorola Inc, 101 Tournament Drive, Horsham...instructions.
Do not perform any interference received, including interference that the SB6120 SURFboard® DOCSIS® 3.0 Cable Modem complies with a clean, dry cloth. These limits are designed to...
User Guide - Page 4
... the Use of the product with your local authorities for information about practices established for instructions on a Motorola product, do not dispose of this symbol on recycling. Declare under our sole responsibility that the SB6120 SURFboard DOCSIS 3.0 Cable Modem series To which the declaration relates is in Electrical Equipment (RoHS) Directive 2002/95/EC
CARING...
User Guide - Page 5
... Product is never sold.
If you transfer the Software, you from the manufacturers of the Software.
SOFTWARE LICENSE
SB6120 SURFboard DOCSIS 3.0 Cable Modem Motorola, Inc. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA. Motorola licenses the Software to the original customer and to any other than for personal use in whatever form...
User Guide - Page 6
...Motorola provides this publication may make any derivative work (such as set forth in subdivision (c)(1)(ii) of Motorola, Inc. Motorola is a registered trademark of Cable Television Laboratories, Inc. MOTOROLA... as a bundled application, or otherwise, with the Software. SURFboard is a registered trademark of Motorola's rights under this manual at 52.227-7013.
The Software...
User Guide - Page 8
... cable modem and the controls on the SB6120 SURFboard DOCSIS 3.0 Cable Modem. Just open your cable modem is always online. provides answers to the Internet. provides an overview and links for cabling and configuring your home or business to common questions about the SB6120 cable modem. 6 Glossary -
introduces your SB6120 cable modem, informs you have a new Motorola SB6120 SURFboard...
User Guide - Page 9
... panel lights provide information about power, communications, and errors. The LINK light flashes when the cable modem is connected via the
Ethernet port
Ethernet (10Base-T) or Fast
detected
Ethernet (100Base-T) port
Blue: High-speed Gigabit Ethernet connection from SB6120 to your PC
During normal operation, the POWER, RECEIVE, SEND, and ONLINE lights are...
User Guide - Page 11
To receive data service, you will need to provide the MAC address marked HFC MAC ID to identify the cable modem on the bottom of the SB6120 contains the Media Access Control (MAC) address, a unique, 48-bit value permanently saved in ROM at the factory to your Internet Service Provider.
4 1 OVERVIEW
Bottom Label on the SB6120
The label on the network.
User Guide - Page 12
...
Before You Begin
Before you may need a 75-ohm coaxial cable with F-type connectors to connect the SB6120 to use both the TV and the SB6120. The coaxial cable and RF splitter are available at consumer electronic stores. 2 INSTALLATION
The following items with your SB6120 SURFboard DOCSIS 3.0 Cable Modem. You will need a 5 to 900 MHz RF splitter and...
User Guide - Page 13
... Support at:
http://broadband.motorola.com/consumers/support or 1-877-466-8646
The product is for indoor use only. Wipe the cable modem with static electricity:
• Always connect the coaxial cable to the grounded cable TV wall outlet first.
• Before you connect or disconnect the Ethernet cable from the SB6120 rear panel
To prevent overheating...
User Guide - Page 14
... system installed with any standard data service offered by your local Internet Service Provider.
The SB6120 works with all current patches and revisions. To activate your service, call your Internet Service Provider. Computer System Requirements
Your SB6120 SURFboard DOCSIS 3.0 Cable Modem is needed to access the Internet or use e-mail? 2 INSTALLATION
Signing Up for Service...
User Guide - Page 15
... • 10 MB available hard disk space
There are no web browser restrictions for the SB6120
Be sure your computer is on and the cable modem is connected to the cable modem and your SB6120 by following pages.
7. Cabling and Startup for the SB6120. Plug the power cord into the +12VDC connector on the following the steps on...
User Guide - Page 18
Place the SB6120 so the keyholes on the cable modem and the electrical outlet. After mounting, reconnect the coaxial cable input and Ethernet connection. Plug the power...dialogue window, be .10 inches (2.5 mm) between the wall and the underside of the keyhole opening. Slide the SB6120 down until it is not selected in the Print dialog box. 2 INSTALLATION
6.0 mm (.24 inches) maximum
9.0...
User Guide - Page 32
.... 2 INSTALLATION 7. Type exit and press Enter to return to the Motorola website for instructions for configuring your TCP window size at: http://broadband.motorola.com/consumers/support
25 If a valid IP address is an incorrect connection between the PC and the SB6120, or there are broadband network problems. Do the following to renew...
User Guide - Page 33
... regular TV channels, your SB6120: 1. Resetting the SB6120 may ask for your computer. Unplug the cable modem from the cable modem and your computer to 30 minutes. Problem
Possible Solution
Power light is properly seated.
26
3 TROUBLESHOOTING
If the solutions listed here do not solve your problem, contact Motorola Technical Support at the SB6120 and wall outlet. To...
User Guide - Page 35
4 CONTACT US
If you need assistance while working with the SB6120. For answers to typical questions, see the Motorola Regulatory, Safety, Software License, and Warranty Information card provided with the SB6120, contact Motorola Technical Support at: http://broadband.motorola.com/consumers/support or 1-877-466-8646 For information about customer service, technical support, or warranty claims...
User Guide - Page 36
....
29 Q What are answers to ensure that all compliant cable modems interface with all compliant cable systems. Your Motorola SB6120 cable modem is high-speed cable Internet access? Using the newest technology, a cable provider can carry the TV signal while you watch cable TV while using the SB6120 through the Cable Network.
A CableLabs® Certified, DOCSIS, and Euro-DOCSIS are...
User Guide - Page 38
... acknowledges that tested equipment complies with DOCSIS. A DOCSIS cable modem downloads its configuration from a server during start-up to 100 Mbps.
Ethernet
The most commonly installed Ethernet networks are drivers for cable TV that enables a computer to your computer from a server to interact with the SB6120. 6 GLOSSARY
This glossary defines terms and lists acronyms used...
User Guide - Page 39
... Internet.
32 millions of protocols that can be connected to an Ethernet network.
A cable or fiber optic system that divides the signal power from your SB6120 SURFboard DOCSIS 3.0 Cable Modem.
A measure of connector used to connect coaxial cable to equipment such as the SB6120. Transmission Control Protocol/Internet Protocol is a device that can transmit signals in a computer...
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