User Guide
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... can start the Installation Assistant from the Main Menu on page 22 • Your Macintosh or UNIX user manual X Home Print Exit 8 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License To connect a single PC running ...TCP/IP and verify the IP address for your cable modem: 1 Install the cables as described in one of : • "Cabling and Startup for a Single User" on page 9 • "Cabling for a single PC running Microsoft Windows to a SURFboard cable modem, we recommend using the USB port only, go ...
... can start the Installation Assistant from the Main Menu on page 22 • Your Macintosh or UNIX user manual X Home Print Exit 8 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License To connect a single PC running ...TCP/IP and verify the IP address for your cable modem: 1 Install the cables as described in one of : • "Cabling and Startup for a Single User" on page 9 • "Cabling for a single PC running Microsoft Windows to a SURFboard cable modem, we recommend using the USB port only, go ...
User Guide
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... Exit 22 SB5100 Series Cable Modem User Guide You do not need to set up your computer is configured for TCP/IP (a protocol for communication between computers). Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP The SURFboard cable modem contains all required... the IP Address in Windows 2000 or Windows XP" on page 38 • Follow the instructions in your Macintosh or UNIX user manual Your cable service provider may provide additional instructions to configure the cable modem, but you must be sure that your computer.
... Exit 22 SB5100 Series Cable Modem User Guide You do not need to set up your computer is configured for TCP/IP (a protocol for communication between computers). Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP The SURFboard cable modem contains all required... the IP Address in Windows 2000 or Windows XP" on page 38 • Follow the instructions in your Macintosh or UNIX user manual Your cable service provider may provide additional instructions to configure the cable modem, but you must be sure that your computer.
Installation Manual
Page 5
Contents Section 1 Introduction Using This Manual...1-2 Document Conventions ...1-2 If You Need Help ...1-3 Calling for Repairs...1-3 Section 2 Overview Top and Front Panel...2-2 Rear Panel ...2-4 Section 3 Installation and Operation Before You Begin ...3-2 Installing a ... the USB Driver from Windows 98 or Windows Me 3-33 Removing the USB Driver from Windows 2000 ...3-37 Removing USB Driver from Windows XP...3-41 SURFboard Cable Modem Installation Manual
Contents Section 1 Introduction Using This Manual...1-2 Document Conventions ...1-2 If You Need Help ...1-3 Calling for Repairs...1-3 Section 2 Overview Top and Front Panel...2-2 Rear Panel ...2-4 Section 3 Installation and Operation Before You Begin ...3-2 Installing a ... the USB Driver from Windows 98 or Windows Me 3-33 Removing the USB Driver from Windows 2000 ...3-37 Removing USB Driver from Windows XP...3-41 SURFboard Cable Modem Installation Manual
Installation Manual
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... Response...B-5 UCC-REQ Upstream Channel Change Request...B-5 UCC-RSP Upstream Channel Change Response ...B-6 DHCP CM Net Configuration Download and Time of Day B-6 Baseline Privacy...B-7 SURFboard Cable Modem Installation Manual ii Contents Recovering from Windows 98 or Win98_SE Installation Errors 3-46 Remove Program...3-46 Solutions ...3-47 Solution 1...3-47 Solution 2...3-48 Setting the Frequency Using StormWatch...
... Response...B-5 UCC-REQ Upstream Channel Change Request...B-5 UCC-RSP Upstream Channel Change Response ...B-6 DHCP CM Net Configuration Download and Time of Day B-6 Baseline Privacy...B-7 SURFboard Cable Modem Installation Manual ii Contents Recovering from Windows 98 or Win98_SE Installation Errors 3-46 Remove Program...3-46 Solutions ...3-47 Solution 1...3-47 Solution 2...3-48 Setting the Frequency Using StormWatch...
Installation Manual
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... LEDs and Standby button ...2-2 Table 2-2 Rear-panel connections and LEDs ...2-3 Table 5-1 Troubleshooting guidelines...5-1 Table 5-2 Troubleshooting checklist ...5-2 Table B-1 Priority level...B-1 SURFboard Cable Modem Installation Manual Multiple users with two interfaces ...3-31 Figure 3-4 Ethernet - Contents iii SURFboard Cable Modem Specific Log Messages...B-7 Baseline Privacy ...B-7 DHCP / TFTP...B-10 Filtering ...B-13 Driver...B-19 Registration...B-20 Miscellaneous ...B-21 Acquisition...B-22 Unit Update...
... LEDs and Standby button ...2-2 Table 2-2 Rear-panel connections and LEDs ...2-3 Table 5-1 Troubleshooting guidelines...5-1 Table 5-2 Troubleshooting checklist ...5-2 Table B-1 Priority level...B-1 SURFboard Cable Modem Installation Manual Multiple users with two interfaces ...3-31 Figure 3-4 Ethernet - Contents iii SURFboard Cable Modem Specific Log Messages...B-7 Baseline Privacy ...B-7 DHCP / TFTP...B-10 Filtering ...B-13 Driver...B-19 Registration...B-20 Miscellaneous ...B-21 Acquisition...B-22 Unit Update...
Installation Manual
Page 8
.... Software upgrades over the network ! This network provides a downstream data transfer rate up to 38 Mbps in a single 6 MHz channel (55 Mbps in a 8 MHz channel for troubleshooting SURFboard Cable Modem Installation Manual Standby switch on top of the SURFboard cable modem include: ! Section 1 Introduction The Motorola® SURFboard SB5100 series cable modem provides a link from a home or business computer to a high-speed DOCSIS or Euro...
.... Software upgrades over the network ! This network provides a downstream data transfer rate up to 38 Mbps in a single 6 MHz channel (55 Mbps in a 8 MHz channel for troubleshooting SURFboard Cable Modem Installation Manual Standby switch on top of the SURFboard cable modem include: ! Section 1 Introduction The Motorola® SURFboard SB5100 series cable modem provides a link from a home or business computer to a high-speed DOCSIS or Euro...
Installation Manual
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...the first key and then press the second key * (asterisk) Indicates that you begin using the SURFboard cable modem, familiarize yourself with the stylistic conventions used in this manual. Section 4 HTML User Interface provides information on how to all models; Section 5 Troubleshooting provides troubleshooting...a description of the format and field codes of the short forms used in and Acronyms this manual: Bold type Indicates text that several versions of the SURFboard cable modem and identifies the front-panel LEDs and the rear-panel connectors. and rear-panel controls and ...
...the first key and then press the second key * (asterisk) Indicates that you begin using the SURFboard cable modem, familiarize yourself with the stylistic conventions used in this manual. Section 4 HTML User Interface provides information on how to all models; Section 5 Troubleshooting provides troubleshooting...a description of the format and field codes of the short forms used in and Acronyms this manual: Bold type Indicates text that several versions of the SURFboard cable modem and identifies the front-panel LEDs and the rear-panel connectors. and rear-panel controls and ...
Installation Manual
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Introduction 1-3 If You Need Help If you need assistance while working with the SURFboard cable modem, contact the Motorola Technical Response Center (TRC): ! Outside the U.S.A.: 1-215-323-0044 ! The RSA number must be prominently ...only is necessary, call 956-541-0600 to the following address: Motorola Corporation Broadband Communications Sector Attn: RSA 5964 E. 14th Street Brownsville, TX 78521 SURFboard Cable Modem Installation Manual Online: http://www.motorola.com/broadband, click HTML/Modem Version, click Customer Support, then click Web Support. Calling for repair...
Introduction 1-3 If You Need Help If you need assistance while working with the SURFboard cable modem, contact the Motorola Technical Response Center (TRC): ! Outside the U.S.A.: 1-215-323-0044 ! The RSA number must be prominently ...only is necessary, call 956-541-0600 to the following address: Motorola Corporation Broadband Communications Sector Attn: RSA 5964 E. 14th Street Brownsville, TX 78521 SURFboard Cable Modem Installation Manual Online: http://www.motorola.com/broadband, click HTML/Modem Version, click Customer Support, then click Web Support. Calling for repair...
Installation Manual
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... to 38 Mbps (55 Mbps for a message containing the upstream parameters such as frequency, modulation, symbol rate, and forward error correction (FEC) format. ! Searches for Euro-DOCSIS) and the RF upstream transfers data rates of 30 Mbps are necessary for use the network. This network carries IP data in a two-way transmission system. SURFboard Cable Modem Installation Manual...
... to 38 Mbps (55 Mbps for a message containing the upstream parameters such as frequency, modulation, symbol rate, and forward error correction (FEC) format. ! Searches for Euro-DOCSIS) and the RF upstream transfers data rates of 30 Mbps are necessary for use the network. This network carries IP data in a two-way transmission system. SURFboard Cable Modem Installation Manual...
Installation Manual
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... 2-2 Front panel LEDs and Standby button 1 2 R 3 POWER 4 ECEIV E SEND ONLINE /ACTIVI TY TANDB Y 5 PC S SB5100 SURFboard® Cable Modem 6 7 Table 2-1 describes the front-panel LEDs and Standby button: Table 2-1 Front-panel LEDs and Standby button Key Item 1 Standby Button...front-panel LEDs provide status and activity information. 2-2 Overview The SURFboard cable modem provides an HTML user interface to disconnect the Ethernet and USB interfaces from the cable modem network. Monitor the cable modem and data signals ! SURFboard Cable Modem Installation Manual
... 2-2 Front panel LEDs and Standby button 1 2 R 3 POWER 4 ECEIV E SEND ONLINE /ACTIVI TY TANDB Y 5 PC S SB5100 SURFboard® Cable Modem 6 7 Table 2-1 describes the front-panel LEDs and Standby button: Table 2-1 Front-panel LEDs and Standby button Key Item 1 Standby Button...front-panel LEDs provide status and activity information. 2-2 Overview The SURFboard cable modem provides an HTML user interface to disconnect the Ethernet and USB interfaces from the cable modem network. Monitor the cable modem and data signals ! SURFboard Cable Modem Installation Manual
Installation Manual
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.... 4 Send Scanning for a receive (downstream) channel connection. During normal operation, the Power, Receive, Send, and Online lights are on , all other lights are off. SURFboard Cable Modem Installation Manual The cable modem is powered on. 3 Receive Scanning for a send (upstream) channel The upstream channel is transferring data. The network connection is suspended. When this light is...
.... 4 Send Scanning for a receive (downstream) channel connection. During normal operation, the Power, Receive, Send, and Online lights are on , all other lights are off. SURFboard Cable Modem Installation Manual The cable modem is powered on. 3 Receive Scanning for a send (upstream) channel The upstream channel is transferring data. The network connection is suspended. When this light is...
Installation Manual
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This connector provides power to Ethernet equipped computers using a cable terminated with an RJ-45 connector. SURFboard Cable Modem Installation Manual 2-4 Overview Rear Panel The SURFboard cable modem rear panel provides the cabling connectors, status LEDs, and power plug as illustrated in Figure 2-3: Figure 2-3 Rear-panel connections and LEDs ETHERNET USB 1 2 3 CABLE CUSTOMER S/N:BCDFGHJKLMNP S/N: PPPPMMYJJJSSSSSCAABBCCCC HFC MAC ID: ABCDEF012345 USB CPE...
This connector provides power to Ethernet equipped computers using a cable terminated with an RJ-45 connector. SURFboard Cable Modem Installation Manual 2-4 Overview Rear Panel The SURFboard cable modem rear panel provides the cabling connectors, status LEDs, and power plug as illustrated in Figure 2-3: Figure 2-3 Rear-panel connections and LEDs ETHERNET USB 1 2 3 CABLE CUSTOMER S/N:BCDFGHJKLMNP S/N: PPPPMMYJJJSSSSSCAABBCCCC HFC MAC ID: ABCDEF012345 USB CPE...
Installation Manual
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... disconnecting the USB or Ethernet cables. Connect the cables ! ETHERNET USB CABLE C US TOMER S/N : BCDFGH J KLMN P S/ N: P PP PMMY JJ JSSS SS CA AB BC CC C H FC MA C ID : A BC DEF012345 U SB C PE MAC ID :ABD CE F012345 Section 3 Installation and Operation This section provides instructions for cabling all SURFboard cable modem models and checking their operation. SURFboard Cable Modem Installation Manual
... disconnecting the USB or Ethernet cables. Connect the cables ! ETHERNET USB CABLE C US TOMER S/N : BCDFGH J KLMN P S/ N: P PP PMMY JJ JSSS SS CA AB BC CC C H FC MA C ID : A BC DEF012345 U SB C PE MAC ID :ABD CE F012345 Section 3 Installation and Operation This section provides instructions for cabling all SURFboard cable modem models and checking their operation. SURFboard Cable Modem Installation Manual
Installation Manual
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... HTML browser Required to access the internal web server for installing a multiple user configuration (can be installed before installing the cable modem. It must be used for single user in BIOS. SURFboard Cable Modem Installation Manual Refer to the subscriber's system information to access the BIOS of the subscriber's computer. # An Ethernet card for diagnostics RF...
... HTML browser Required to access the internal web server for installing a multiple user configuration (can be installed before installing the cable modem. It must be used for single user in BIOS. SURFboard Cable Modem Installation Manual Refer to the subscriber's system information to access the BIOS of the subscriber's computer. # An Ethernet card for diagnostics RF...
Installation Manual
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... user: 1 Be sure the subscriber's computer is unplugged. 2 Connect one end of the coaxial cable to the CABLE connector on and the cable modem is on the cable modem. Hand-tighten the connectors to a SURFboard cable modem using the USB or Ethernet port. SURFboard Cable Modem Installation Manual Installation and Operation 3-3 Installing a Single User You can connect a single user to avoid damaging them...
... user: 1 Be sure the subscriber's computer is unplugged. 2 Connect one end of the coaxial cable to the CABLE connector on and the cable modem is on the cable modem. Hand-tighten the connectors to a SURFboard cable modem using the USB or Ethernet port. SURFboard Cable Modem Installation Manual Installation and Operation 3-3 Installing a Single User You can connect a single user to avoid damaging them...
Installation Manual
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... in Windows 2000," on page 3-21 # "Configuring for Windows XP," on the cable modem. The SURFboard cable modem automatically reboots if the IP address and the cable modem configuration file is not in your Macintosh or UNIX user manual SURFboard Cable Modem Installation Manual For example, if the downstream channel is off . For more information on the back...14 # "Setting Up a USB Driver for TCP/IP in Windows XP," on to Section 5, "Troubleshooting". It is not necessary to turn the cable modem off . For information, check our website http://www.motorola.com/broadband.
... in Windows 2000," on page 3-21 # "Configuring for Windows XP," on the cable modem. The SURFboard cable modem automatically reboots if the IP address and the cable modem configuration file is not in your Macintosh or UNIX user manual SURFboard Cable Modem Installation Manual For example, if the downstream channel is off . For more information on the back...14 # "Setting Up a USB Driver for TCP/IP in Windows XP," on to Section 5, "Troubleshooting". It is not necessary to turn the cable modem off . For information, check our website http://www.motorola.com/broadband.
Installation Manual
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System files are needed when loading the USB drivers. SURFboard Cable Modem Installation Manual Setting Up a USB Driver for Windows 98 To set up a USB driver for Windows 98: 1 Be sure the SURFboard Cable Modem CD-ROM is inserted in your SURFboard cable modem model number may be required to the PC. 2 Be ...Installation and Operation 3-5 Setting Up a USB Driver The following window is displayed: Although your CD-ROM drive before you connect the cable modem to load them from the Microsoft CD that came with the subscriber's PC. This CD contains the USB drivers and must be different...
System files are needed when loading the USB drivers. SURFboard Cable Modem Installation Manual Setting Up a USB Driver for Windows 98 To set up a USB driver for Windows 98: 1 Be sure the SURFboard Cable Modem CD-ROM is inserted in your SURFboard cable modem model number may be required to the PC. 2 Be ...Installation and Operation 3-5 Setting Up a USB Driver The following window is displayed: Although your CD-ROM drive before you connect the cable modem to load them from the Microsoft CD that came with the subscriber's PC. This CD contains the USB drivers and must be different...
Installation Manual
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3-6 Installation and Operation 3 Click Next and the following window is displayed: 4 Ensure that the Search for the best driver for your device is selected as shown on the window above. 5 Click Next, and the window below is displayed showing a location: 6 Ensure that the CD-ROM drive is the only box checked as shown in the window above. 7 Click Next. SURFboard Cable Modem Installation Manual If the computer successfully locates the driver, skip to step 11.
3-6 Installation and Operation 3 Click Next and the following window is displayed: 4 Ensure that the Search for the best driver for your device is selected as shown on the window above. 5 Click Next, and the window below is displayed showing a location: 6 Ensure that the CD-ROM drive is the only box checked as shown in the window above. 7 Click Next. SURFboard Cable Modem Installation Manual If the computer successfully locates the driver, skip to step 11.
Installation Manual
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If you may need to click Browse to display the following window: 10 Select the updated driver... and click Next. SURFboard Cable Modem Installation Manual Installation and Operation 3-7 8 If the computer does not locate the driver, the previous window is properly inserted in the CD-...ROM drive. If the window above is not displayed, verify that the SURFboard Cable Modem CD-ROM is displayed again. Select Specify a location and type the location ...
If you may need to click Browse to display the following window: 10 Select the updated driver... and click Next. SURFboard Cable Modem Installation Manual Installation and Operation 3-7 8 If the computer does not locate the driver, the previous window is properly inserted in the CD-...ROM drive. If the window above is not displayed, verify that the SURFboard Cable Modem CD-ROM is displayed again. Select Specify a location and type the location ...
Installation Manual
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... similar to the one below is displayed, Windows 98 system files are needed to complete the installation. SURFboard Cable Modem Installation Manual To install the files, insert your Windows 98 CD-ROM in this manual, the procedure is the same. Although your CD-ROM drive letter (for example, "D:") and click ...OK. If a window with the message Copying Files... displays and asks for your CD-ROM drive, type your SURFboard cable modem model number may be different than...
... similar to the one below is displayed, Windows 98 system files are needed to complete the installation. SURFboard Cable Modem Installation Manual To install the files, insert your Windows 98 CD-ROM in this manual, the procedure is the same. Although your CD-ROM drive letter (for example, "D:") and click ...OK. If a window with the message Copying Files... displays and asks for your CD-ROM drive, type your SURFboard cable modem model number may be different than...