User Guide
Page 13
... card. X Home Print Exit 7 SB5100 Series Cable Modem User Guide Computer System Requirements Your SURFboard cable modem is not installed, follow the installation instructions provided with your Ethernet card. The USB connection requires special USB driver software that has a USB interface. Ethernet...that is supplied on the SURFboard Cable Modem CD-ROM. Windows® 95, UNIX, or Macintosh computers must be installed in your SURFboard cable modem. You can start the Installation Assistant from our Downloads page http://broadband.motorola.com/noflash/usb_drivers.asp. You...
... card. X Home Print Exit 7 SB5100 Series Cable Modem User Guide Computer System Requirements Your SURFboard cable modem is not installed, follow the installation instructions provided with your Ethernet card. The USB connection requires special USB driver software that has a USB interface. Ethernet...that is supplied on the SURFboard Cable Modem CD-ROM. Windows® 95, UNIX, or Macintosh computers must be installed in your SURFboard cable modem. You can start the Installation Assistant from our Downloads page http://broadband.motorola.com/noflash/usb_drivers.asp. You...
User Guide
Page 21
...Software License, and Warranty Information card provided with "Configuring TCP/IP in Windows 98, continued License After all the necessary files are loaded, the window at bottom left is displayed. 11 Click Yes to restart your SURFboard cable modem for information about obtaining warranty service. X Home Print Exit 15 SB5100 Series Cable Modem... User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ ...
...Software License, and Warranty Information card provided with "Configuring TCP/IP in Windows 98, continued License After all the necessary files are loaded, the window at bottom left is displayed. 11 Click Yes to restart your SURFboard cable modem for information about obtaining warranty service. X Home Print Exit 15 SB5100 Series Cable Modem... User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ ...
User Guide
Page 27
... Print Exit 21 SB5100 Series Cable Modem User Guide Although your SURFboard cable modem model number may be sure the SURFboard Cable Modem CD-ROM is correctly inserted in your CD-ROM drive. When you finish setting up the USB driver, you complete the USB connection, the Found New Hardware Wizard window is displayed. 1 Be sure "Install the software automatically" is...
... Print Exit 21 SB5100 Series Cable Modem User Guide Although your SURFboard cable modem model number may be sure the SURFboard Cable Modem CD-ROM is correctly inserted in your CD-ROM drive. When you finish setting up the USB driver, you complete the USB connection, the Found New Hardware Wizard window is displayed. 1 Be sure "Install the software automatically" is...
User Guide
Page 28
...22 SB5100 Series Cable Modem User Guide You do not need to set up your computer is configured for TCP/IP (a protocol for communication between computers). Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP The SURFboard cable modem contains all required software. ...IP Address in Windows 2000 or Windows XP" on page 38 • Follow the instructions in your Macintosh or UNIX user manual Your cable service provider may provide additional instructions to configure the cable modem, but you must be sure that your computer.
...22 SB5100 Series Cable Modem User Guide You do not need to set up your computer is configured for TCP/IP (a protocol for communication between computers). Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP The SURFboard cable modem contains all required software. ...IP Address in Windows 2000 or Windows XP" on page 38 • Follow the instructions in your Macintosh or UNIX user manual Your cable service provider may provide additional instructions to configure the cable modem, but you must be sure that your computer.
User Guide
Page 67
... Installation & Configuration Troubleshooting FAQ Glossary License Contact Us For information about Motorola consumer cable products, education, and support, visit broadband.motorola.com/. For answers to typical questions, see the Regulatory, Safety, Software License, and Warranty Information card provided with the SURFboard cable modem and related equipment supplied by Motorola: If you own your cable service provider. X Home Print Exit 61 SB5100...
... Installation & Configuration Troubleshooting FAQ Glossary License Contact Us For information about Motorola consumer cable products, education, and support, visit broadband.motorola.com/. For answers to typical questions, see the Regulatory, Safety, Software License, and Warranty Information card provided with the SURFboard cable modem and related equipment supplied by Motorola: If you own your cable service provider. X Home Print Exit 61 SB5100...
User Guide
Page 72
... ownership of this License. Software License SURFboard Cable Modems Motorola, Inc., Broadband Communications Sector ("Motorola") 101 Tournament Drive Horsham, PA 19044 IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE ("LICENSE") CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION ("SOFTWARE") PROVIDED WITH MOTOROLA'S CABLE DATA PRODUCT (THE "CABLE DATA PRODUCT"). BY INSTALLING OR USING THE SOFTWARE, YOU AGREE TO BE...
... ownership of this License. Software License SURFboard Cable Modems Motorola, Inc., Broadband Communications Sector ("Motorola") 101 Tournament Drive Horsham, PA 19044 IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE ("LICENSE") CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION ("SOFTWARE") PROVIDED WITH MOTOROLA'S CABLE DATA PRODUCT (THE "CABLE DATA PRODUCT"). BY INSTALLING OR USING THE SOFTWARE, YOU AGREE TO BE...
Installation Manual
Page 8
... up to 38 Mbps in a single 6 MHz channel (55 Mbps in a 8 MHz channel for troubleshooting SURFboard Cable Modem Installation Manual Automatic configuration and address assignment ! Compatibility with Windows, Macintosh®, and UNIX® operating system computers running TCP/IP ! Section 1 Introduction The Motorola® SURFboard SB5100 series cable modem provides a ... ! Extensive event logs for Euro-DOCSIS) using 64 QAM and 256 QAM technologies. Software upgrades over the network ! Remote management through SNMP, internal web pages, or StormWatch™ Diagnostic Suite !
... up to 38 Mbps in a single 6 MHz channel (55 Mbps in a 8 MHz channel for troubleshooting SURFboard Cable Modem Installation Manual Automatic configuration and address assignment ! Compatibility with Windows, Macintosh®, and UNIX® operating system computers running TCP/IP ! Section 1 Introduction The Motorola® SURFboard SB5100 series cable modem provides a ... ! Extensive event logs for Euro-DOCSIS) using 64 QAM and 256 QAM technologies. Software upgrades over the network ! Remote management through SNMP, internal web pages, or StormWatch™ Diagnostic Suite !
Installation Manual
Page 30
...a USB driver for Windows XP: 1 Be sure the SURFboard Cable Modem CD-ROM is complete before you plug in this manual, the procedure is the same. 3 Ensure that came with the subscriber's PC. SURFboard Cable Modem Installation Manual This CD contains the USB drivers and must be ... USB cable. The PC automatically recognizes the USB connection and after several seconds, the following window is displayed: Although the SURFboard cable modem model number may already be on the PC or you connect the cable modem to load them from the Microsoft CD that Install the software automatically ...
...a USB driver for Windows XP: 1 Be sure the SURFboard Cable Modem CD-ROM is complete before you plug in this manual, the procedure is the same. 3 Ensure that came with the subscriber's PC. SURFboard Cable Modem Installation Manual This CD contains the USB drivers and must be ... USB cable. The PC automatically recognizes the USB connection and after several seconds, the following window is displayed: Although the SURFboard cable modem model number may already be on the PC or you connect the cable modem to load them from the Microsoft CD that Install the software automatically ...
Installation Manual
Page 32
...will be configured for TCP/IP. Instructions are provided for the adapter, continue with step 6. The SURFboard cable modem contains all required software. An IP address is installed, then skip to step 10. If TCP/IP is assigned automatically during the TCP/IP configuration ... Control Panel from the Windows pop-up your computer for TCP/IP (a software protocol for communication between computers) and check for an IP address. 3-18 Installation and Operation Configuring the Computer for TCP/IP The computer must configure your computer. SURFboard Cable Modem Installation Manual
...will be configured for TCP/IP. Instructions are provided for the adapter, continue with step 6. The SURFboard cable modem contains all required software. An IP address is installed, then skip to step 10. If TCP/IP is assigned automatically during the TCP/IP configuration ... Control Panel from the Windows pop-up your computer for TCP/IP (a software protocol for communication between computers) and check for an IP address. 3-18 Installation and Operation Configuring the Computer for TCP/IP The computer must configure your computer. SURFboard Cable Modem Installation Manual
Installation Manual
Page 71
... system Software version Copy of the Event Log * Copy of cable modem TFTP configuration file Where in boot sequence does the SURFboard cable modem: ! monitor the LEDs ! Does this issue affect other DOCSIS vendor modems? Does it acquire a downstream frequency lock? What application, if any, is failing and in what has changed? SURFboard cable modem Installation Manual monitor the console cable output...
... system Software version Copy of the Event Log * Copy of cable modem TFTP configuration file Where in boot sequence does the SURFboard cable modem: ! monitor the LEDs ! Does this issue affect other DOCSIS vendor modems? Does it acquire a downstream frequency lock? What application, if any, is failing and in what has changed? SURFboard cable modem Installation Manual monitor the console cable output...
Installation Manual
Page 82
....2 B556.3 B556.4 B556.5 B556.6 BLP - Set to NULL. TFTP, Unable to allocate space for software upgrade filename, CONTINUE TFTP, Unable to allocate spaces for Class of range BLP - Set to NULL SURFboard Cable Modem Installation Manual The board will reset Set to NULL Set to NULL. TEK Grace Timeout out of range...first TEK Invalid Message from the driver due to CRC failed Log it Log it Log it Log it Log it Log it Log it Cable Modem Actions Set value to 0. Set to NULL. Authorization Reject Wait Timeout out of range BLP - B-10 Event Log Messages Code B555.0 Event...
....2 B556.3 B556.4 B556.5 B556.6 BLP - Set to NULL. TFTP, Unable to allocate space for software upgrade filename, CONTINUE TFTP, Unable to allocate spaces for Class of range BLP - Set to NULL SURFboard Cable Modem Installation Manual The board will reset Set to NULL Set to NULL. TEK Grace Timeout out of range...first TEK Invalid Message from the driver due to CRC failed Log it Log it Log it Log it Log it Log it Log it Cable Modem Actions Set value to 0. Set to NULL. Authorization Reject Wait Timeout out of range BLP - B-10 Event Log Messages Code B555.0 Event...
Installation Manual
Page 96
... data read from the server. Continue using current image. Check for Bootrom. 4(Error) X501.23 Unit Update failure. CM is the correct address of the Software Server and retry the operation. Continue using current image. Update failed. Obtain a new copy of memory. Select timed out. X501.21 Unit Update - CM was... Unit Update - Check for image. Continue using current image. Update failed. If problem persists contact your vendor. Check for Bootrom image. Continue using current image. SURFboard Cable Modem Installation Manual
... data read from the server. Continue using current image. Check for Bootrom. 4(Error) X501.23 Unit Update failure. CM is the correct address of the Software Server and retry the operation. Continue using current image. Update failed. Obtain a new copy of memory. Select timed out. X501.21 Unit Update - CM was... Unit Update - Check for image. Continue using current image. Update failed. If problem persists contact your vendor. Check for Bootrom image. Continue using current image. SURFboard Cable Modem Installation Manual
Installation Manual
Page 97
...current image. Image is corrupt. SURFboard Cable Modem Installation Manual CM was attempted. Check for wrong product, or an illegal downgrade was unable to requested image. See previous messages to X501.28 Unit Update - Value of the Software Server and retry the operation.... of docsDevSwOperStatus may be incorrect after reboot. No action taken. X501.32 Unit Update. Reached Max Download Retries. 4(Error) Cable Modem Actions Continue using current image file. See previous messages to start a Unit Update while another Unit Update was corrupt. Not ...
...current image. Image is corrupt. SURFboard Cable Modem Installation Manual CM was attempted. Check for wrong product, or an illegal downgrade was unable to requested image. See previous messages to X501.28 Unit Update - Value of the Software Server and retry the operation.... of docsDevSwOperStatus may be incorrect after reboot. No action taken. X501.32 Unit Update. Reached Max Download Retries. 4(Error) Cable Modem Actions Continue using current image file. See previous messages to start a Unit Update while another Unit Update was corrupt. Not ...
