User Guide
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... SURFboard cable modem, including Setting Up a USB Driver. Before You Begin Lists the items needed to fix common problems. Contact Us Provides contact information. Installation and Configuration Overview Provides an overview and links for Service, and Computer System Requirements. Troubleshooting Provides suggestions to install your SURFboard cable modem and describes Precautions, Signing Up for cabling and configuring your SURFboard cable modem...
... SURFboard cable modem, including Setting Up a USB Driver. Before You Begin Lists the items needed to fix common problems. Contact Us Provides contact information. Installation and Configuration Overview Provides an overview and links for Service, and Computer System Requirements. Troubleshooting Provides suggestions to install your SURFboard cable modem and describes Precautions, Signing Up for cabling and configuring your SURFboard cable modem...
User Guide
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...Connection ...7 Installation and Configuration Overview 8 Cabling and Startup for a Single User 9 Setting Up a USB Driver ...11 Setting Up a USB Driver in Windows 98 12 Setting Up a USB Driver in Windows 2000 16 Setting Up a USB Driver in Windows Me 20 Setting Up a USB Driver in Windows XP 21 Configuring TCP/IP... ...22 Configuring TCP/IP in Windows 95, 98, or Windows Me 23 Configuring TCP/IP in Windows 2000 26 X Home Print Exit v SB5100 Series Cable Modem...
...Connection ...7 Installation and Configuration Overview 8 Cabling and Startup for a Single User 9 Setting Up a USB Driver ...11 Setting Up a USB Driver in Windows 98 12 Setting Up a USB Driver in Windows 2000 16 Setting Up a USB Driver in Windows Me 20 Setting Up a USB Driver in Windows XP 21 Configuring TCP/IP... ...22 Configuring TCP/IP in Windows 95, 98, or Windows Me 23 Configuring TCP/IP in Windows 2000 26 X Home Print Exit v SB5100 Series Cable Modem...
User Guide
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... IP Address in Windows 95, 98, or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 Removing... the USB Driver from Windows 98 or Windows Me 45 Removing the USB Driver from Windows 2000 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
... IP Address in Windows 95, 98, or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 Removing... the USB Driver from Windows 98 or Windows Me 45 Removing the USB Driver from Windows 2000 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
User Guide
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... is connected to the cable outlet, you received the following items with your cable modem to connect both the TV and the cable modem. X Home Print Exit 4 SB5100 Series Cable Modem User Guide The coaxial cable and RF splitter are ...cable with F-type connectors to connect your SURFboard cable modem: Item Power adapter 10/100Base-T Ethernet cable USB cable Description Connects the SURFboard cable modem to a power adapter to connect to the AC electrical outlet Connects to the Ethernet port Connects to the USB port SURFboard Cable Modem CD-ROM Contains the User Guide and USB drivers...
... is connected to the cable outlet, you received the following items with your cable modem to connect both the TV and the cable modem. X Home Print Exit 4 SB5100 Series Cable Modem User Guide The coaxial cable and RF splitter are ...cable with F-type connectors to connect your SURFboard cable modem: Item Power adapter 10/100Base-T Ethernet cable USB cable Description Connects the SURFboard cable modem to a power adapter to connect to the AC electrical outlet Connects to the Ethernet port Connects to the USB port SURFboard Cable Modem CD-ROM Contains the User Guide and USB drivers...
User Guide
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...174;, or Windows XP™ that is supplied on the SURFboard Cable Modem CD-ROM. If you use the Ethernet connection. X Home Print Exit 7 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ...motorola.com/noflash/usb_drivers.asp. Ethernet Card You can upgrade your system configuration. You can use the USB connection with a 10Base-T or 10/100Base-T Ethernet card. For Microsoft Windows computers, the Installation Assistant application automatically checks your USB drivers from the Main Menu on the SURFboard Cable Modem...
...174;, or Windows XP™ that is supplied on the SURFboard Cable Modem CD-ROM. If you use the Ethernet connection. X Home Print Exit 7 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ...motorola.com/noflash/usb_drivers.asp. Ethernet Card You can upgrade your system configuration. You can use the USB connection with a 10Base-T or 10/100Base-T Ethernet card. For Microsoft Windows computers, the Installation Assistant application automatically checks your USB drivers from the Main Menu on the SURFboard Cable Modem...
User Guide
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... Exit 8 SB5100 Series Cable Modem User Guide Installation and Configuration Overview To install and configure your cable modem: 1 Install the cables as described in one of : • "Cabling and Startup for a Single User" on page 9 • "Cabling for a single PC running Microsoft Windows to a SURFboard cable modem, we recommend using the USB port only, go to "Setting Up a USB Driver" on page...
... Exit 8 SB5100 Series Cable Modem User Guide Installation and Configuration Overview To install and configure your cable modem: 1 Install the cables as described in one of : • "Cabling and Startup for a Single User" on page 9 • "Cabling for a single PC running Microsoft Windows to a SURFboard cable modem, we recommend using the USB port only, go to "Setting Up a USB Driver" on page...
User Guide
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Connect the other end to the cable modem using USB or Ethernet: USB: Be sure the SURFboard Cable Modem CD-ROM is inserted in your computer. Computer SURFboard cable modem X Home Print Exit 10 SB5100 Series Cable Modem User Guide Then perform "Setting Up a USB Driver" on your CD-ROM drive. Ethernet users do not need to set up USB. 7 Perform the procedures...
Connect the other end to the cable modem using USB or Ethernet: USB: Be sure the SURFboard Cable Modem CD-ROM is inserted in your computer. Computer SURFboard cable modem X Home Print Exit 10 SB5100 Series Cable Modem User Guide Then perform "Setting Up a USB Driver" on your CD-ROM drive. Ethernet users do not need to set up USB. 7 Perform the procedures...
User Guide
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... FAQ Glossary License Be sure the SURFboard Cable Modem CD-ROM is inserted in your Windows version: • "Setting Up a USB Driver in Windows 98" on page 12 • "Setting Up a USB Driver in Windows 2000" on page 16 • "Setting Up a USB Driver in Windows Me" on page 20... • "Setting Up a USB Driver in the USB cable. Setting Up a USB Driver The following subsections describe setting up the USB driver, you can connect through Ethernet only. X Home Print Exit 11 SB5100 Series Cable Modem User Guide Perform the appropriate...
... FAQ Glossary License Be sure the SURFboard Cable Modem CD-ROM is inserted in your Windows version: • "Setting Up a USB Driver in Windows 98" on page 12 • "Setting Up a USB Driver in Windows 2000" on page 16 • "Setting Up a USB Driver in Windows Me" on page 20... • "Setting Up a USB Driver in the USB cable. Setting Up a USB Driver The following subsections describe setting up the USB driver, you can connect through Ethernet only. X Home Print Exit 11 SB5100 Series Cable Modem User Guide Perform the appropriate...
User Guide
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A few seconds after you connect the cable modem to the PC. X Home Print Exit 12 SB5100 Series Cable Modem User Guide This CD contains the USB drivers and must be inserted and read by the PC before you plug in your CD-ROM drive before you complete the... Hardware Wizard window is displayed. 1 Click Next. 2 Be sure "Search for the best driver for your device" is selected. 3 Click Next. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 Be sure the SURFboard Cable Modem CD-ROM is inserted in the USB...
A few seconds after you connect the cable modem to the PC. X Home Print Exit 12 SB5100 Series Cable Modem User Guide This CD contains the USB drivers and must be inserted and read by the PC before you plug in your CD-ROM drive before you complete the... Hardware Wizard window is displayed. 1 Click Next. 2 Be sure "Search for the best driver for your device" is selected. 3 Click Next. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 Be sure the SURFboard Cable Modem CD-ROM is inserted in the USB...
User Guide
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... 6 If your computer successfully locates the driver, skip to manually select the driver file from the CD-ROM. If your CD-ROM drive. Or For the SB5120, select the SB5120.inf file. 7 Click Next. X Home Print Exit 13 SB5100 Series Cable Modem User Guide Select Specify a location and ...type the location of your computer does not locate the driver, the previous window is the only box checked. 5 Click Next. To load the...
... 6 If your computer successfully locates the driver, skip to manually select the driver file from the CD-ROM. If your CD-ROM drive. Or For the SB5120, select the SB5120.inf file. 7 Click Next. X Home Print Exit 13 SB5100 Series Cable Modem User Guide Select Specify a location and ...type the location of your computer does not locate the driver, the previous window is the only box checked. 5 Click Next. To load the...
User Guide
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... License 8 Select The updated driver... Then repeat this guide, the procedure is the same. 14 SB5100 Series Cable Modem User Guide If an Insert Disk window similar to cancel the installation and perform the procedure for your CD-ROM drive, type your SURFboard cable modem model number may be different ...than in the images in the CD-ROM drive and click OK. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in the CD-ROM drive. and click ...
... License 8 Select The updated driver... Then repeat this guide, the procedure is the same. 14 SB5100 Series Cable Modem User Guide If an Insert Disk window similar to cancel the installation and perform the procedure for your CD-ROM drive, type your SURFboard cable modem model number may be different ...than in the images in the CD-ROM drive and click OK. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in the CD-ROM drive. and click ...
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.... The window at upper left is displayed confirming a successful installation. 10 Click Finish. X Home Print Exit 15 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 98, continued License After all the necessary files are loaded, the window at bottom left is... 95, 98, or Windows Me" on page 45 and repeat this procedure. If that does not correct your computer. When you can continue with your SURFboard cable modem for information about obtaining warranty service.
.... The window at upper left is displayed confirming a successful installation. 10 Click Finish. X Home Print Exit 15 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 98, continued License After all the necessary files are loaded, the window at bottom left is... 95, 98, or Windows Me" on page 45 and repeat this procedure. If that does not correct your computer. When you can continue with your SURFboard cable modem for information about obtaining warranty service.
User Guide
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... USB cable. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 Be sure the SURFboard Cable Modem CD-ROM is selected. 3 Click Next. Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is the same. X Home Print Exit 16 SB5100 Series Cable Modem...
... USB cable. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 Be sure the SURFboard Cable Modem CD-ROM is selected. 3 Click Next. Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is the same. X Home Print Exit 16 SB5100 Series Cable Modem...
User Guide
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If the Insert Disk window is displayed, be sure the SURFboard Cable Modem CD-ROM is in Windows 2000, continued License 4 Be sure "CD-ROM drives" is the only box checked. 5 Click Next. 6 Click Next. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in the CD-ROM drive and follow steps 7 to step 12. X Home Print Exit 17 SB5100 Series Cable Modem User Guide Otherwise, you can skip to 11.
If the Insert Disk window is displayed, be sure the SURFboard Cable Modem CD-ROM is in Windows 2000, continued License 4 Be sure "CD-ROM drives" is the only box checked. 5 Click Next. 6 Click Next. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in the CD-ROM drive and follow steps 7 to step 12. X Home Print Exit 17 SB5100 Series Cable Modem User Guide Otherwise, you can skip to 11.
User Guide
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... necessary, select your CD-ROM drive in the CD-ROM root directory. X Home Print Exit 18 SB5100 Series Cable Modem User Guide The Files Needed window is displayed. 11 Click OK. Or For the SB5120, if necessary, select your CD-ROM drive in the "Copy ... is in Windows 2000, continued License 7 On the Insert Disk window, click OK. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in the CD-ROM drive. 9 For the SB5100, Click Browse.
... necessary, select your CD-ROM drive in the CD-ROM root directory. X Home Print Exit 18 SB5100 Series Cable Modem User Guide The Files Needed window is displayed. 11 Click OK. Or For the SB5120, if necessary, select your CD-ROM drive in the "Copy ... is in Windows 2000, continued License 7 On the Insert Disk window, click OK. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in the CD-ROM drive. 9 For the SB5100, Click Browse.
User Guide
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If you have any difficulties setting up the USB driver, you finish setting up the USB driver, perform "Removing the USB Driver from Windows 2000" on page 26. When you can continue with "Configuring TCP/IP in Windows 2000, continued License 12 Click Finish to complete the installation. X Home Print Exit 19 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000" on page 49 and repeat this procedure.
If you have any difficulties setting up the USB driver, you finish setting up the USB driver, perform "Removing the USB Driver from Windows 2000" on page 26. When you can continue with "Configuring TCP/IP in Windows 2000, continued License 12 Click Finish to complete the installation. X Home Print Exit 19 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000" on page 49 and repeat this procedure.
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... SB5100 Series Cable Modem User Guide Otherwise, be different than in the images in the USB cable. A few seconds after you complete the USB connection, the Add New Hardware Wizard window is displayed. 2 Click Finish to complete the installation. Windows automatically searches for the correct USB drivers and... bottom left is displayed. 1 Click Next. When you finish setting up the USB driver, you can continue with "Configuring TCP/IP in your SURFboard cable modem model number may be sure the SURFboard Cable Modem CD-ROM is correctly inserted in Windows 95, 98, or Windows Me" on page...
... SB5100 Series Cable Modem User Guide Otherwise, be different than in the images in the USB cable. A few seconds after you complete the USB connection, the Add New Hardware Wizard window is displayed. 2 Click Finish to complete the installation. Windows automatically searches for the correct USB drivers and... bottom left is displayed. 1 Click Next. When you finish setting up the USB driver, you can continue with "Configuring TCP/IP in your SURFboard cable modem model number may be sure the SURFboard Cable Modem CD-ROM is correctly inserted in Windows 95, 98, or Windows Me" on page...
User Guide
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows XP Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in Windows XP" on page 30. X Home Print Exit 21 SB5100 Series Cable Modem User Guide Windows automatically searches for the correct USB...
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows XP Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in Windows XP" on page 30. X Home Print Exit 21 SB5100 Series Cable Modem User Guide Windows automatically searches for the correct USB...
User Guide
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... picture is properly connected to the cable modem and your computer. Check that is in "Front-Panel Lights and Error Conditions" on page 38. Check the coaxial cable at the cable modem and wall outlet. This light indicates...Driver from top to bottom that the USB or Ethernet cable is clear. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Problem Cannot send or receive data Problems related to unsuccessful USB driver installation Possible Solutions Check the lights on page 54 X Home Print Exit 43 SB5100 Series Cable Modem...
... picture is properly connected to the cable modem and your computer. Check that is in "Front-Panel Lights and Error Conditions" on page 38. Check the coaxial cable at the cable modem and wall outlet. This light indicates...Driver from top to bottom that the USB or Ethernet cable is clear. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Problem Cannot send or receive data Problems related to unsuccessful USB driver installation Possible Solutions Check the lights on page 54 X Home Print Exit 43 SB5100 Series Cable Modem...
User Guide
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X Home Print Exit 45 SB5100 Series Cable Modem User Guide The Network window is the same. Although your Windows Desktop, right-click the Network Neighborhood icon for Windows 98 or My Network Places for Windows Me and then select Properties. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Windows Me 1 On your SURFboard cable modem model number may be different than in the images in this guide, the procedure is displayed. 2 Click the Motorola SURFboard USB Cable Modem.
X Home Print Exit 45 SB5100 Series Cable Modem User Guide The Network window is the same. Although your Windows Desktop, right-click the Network Neighborhood icon for Windows 98 or My Network Places for Windows Me and then select Properties. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Windows Me 1 On your SURFboard cable modem model number may be different than in the images in this guide, the procedure is displayed. 2 Click the Motorola SURFboard USB Cable Modem.