Technical Reference
Page 57
... PC Kit Replace PC Kit Intervention Required - 40038 Replace PC Kit To X X Replace PC Kit To Continue Continue Intervention Required - 40038 Replace Toner X X Replace Toner Cartridge Cartridge Intervention Required - 40038 Replace Toner To X X Replace Toner Cartridge Continue To Continue Intervention Required - 40038 84 All Photo Devs X X 84 All Photo Devs Exhausted Exhausted * This message contains a subset of...
... PC Kit Replace PC Kit Intervention Required - 40038 Replace PC Kit To X X Replace PC Kit To Continue Continue Intervention Required - 40038 Replace Toner X X Replace Toner Cartridge Cartridge Intervention Required - 40038 Replace Toner To X X Replace Toner Cartridge Continue To Continue Intervention Required - 40038 84 All Photo Devs X X 84 All Photo Devs Exhausted Exhausted * This message contains a subset of...
Technical Reference
Page 66
... Intervention Required - 40409 30.yy Black toner X X Toner Cartridge Missing cartridge missing Intervention Required - 40409 31.yy Defective X X Defective Cartridge black cartridge Intervention Required - 40409 31.41 Missing or X X Missing or Defective Cartridge defective black cartridge Intervention Required - 40410 30.yy Cyan toner X X Toner Cartridge Missing cartridge missing Intervention Required - 40410 31.yy Defective X X Defective Cartridge cyan cartridge Intervention Required - 40410 31.41 Missing...
... Intervention Required - 40409 30.yy Black toner X X Toner Cartridge Missing cartridge missing Intervention Required - 40409 31.yy Defective X X Defective Cartridge black cartridge Intervention Required - 40409 31.41 Missing or X X Missing or Defective Cartridge defective black cartridge Intervention Required - 40410 30.yy Cyan toner X X Toner Cartridge Missing cartridge missing Intervention Required - 40410 31.yy Defective X X Defective Cartridge cyan cartridge Intervention Required - 40410 31.41 Missing...
User Guide
Page 9
......232 Checking the status of supplies from the printer control panel 232 Checking the status of supplies from a network computer 232 Ordering supplies...233 Ordering toner cartridges...233 Ordering a photoconductor kit ...233 Ordering ADF replacement parts...234 Moving the printer to another location...234 Shipping the printer...235 Administrative support 236 Finding...
......232 Checking the status of supplies from the printer control panel 232 Checking the status of supplies from a network computer 232 Ordering supplies...233 Ordering toner cartridges...233 Ordering a photoconductor kit ...233 Ordering ADF replacement parts...234 Moving the printer to another location...234 Shipping the printer...235 Administrative support 236 Finding...
User Guide
Page 11
... Unsupported disk ...258 Unsupported USB device, please remove ...258 Unsupported USB hub, please remove...258 USB/USB ...258 30 Invalid refill, change toner cartridge...258 31 Replace defective cartridge ...258 32 Cartridge part number unsupported by device ...258 34 Short paper ...258 35 Insufficient memory to support Resource Save feature 259 37 Insufficient memory...
... Unsupported disk ...258 Unsupported USB device, please remove ...258 Unsupported USB hub, please remove...258 USB/USB ...258 30 Invalid refill, change toner cartridge...258 31 Replace defective cartridge ...258 32 Cartridge part number unsupported by device ...258 34 Short paper ...258 35 Insufficient memory to support Resource Save feature 259 37 Insufficient memory...
User Guide
Page 75
... to reduce the printer noise. Reducing printer noise Use Quiet Mode to Lexmark are either reused or demanufactured for Lexmark customers to return used to Lexmark, you can also: 1 Visit our Web site at www.lexmark.com/recycle. 2 From the Toner Cartridges section, select your country from the list. 3 Follow the instructions on EPS foam recycling...
... to reduce the printer noise. Reducing printer noise Use Quiet Mode to Lexmark are either reused or demanufactured for Lexmark customers to return used to Lexmark, you can also: 1 Visit our Web site at www.lexmark.com/recycle. 2 From the Toner Cartridges section, select your country from the list. 3 Follow the instructions on EPS foam recycling...
User Guide
Page 233
...-to-side and front-to-back several times to let you purchased the printer. Recommended toner cartridges and part numbers Part name Toner Cartridge High Yield Toner Cartridge Extra High Yield Toner Cartridge Lexmark Return Program Cartridge X463A11G X463H11G X463X11G Regular cartridge X463A21G X463H21G X463X21G Ordering a photoconductor kit Depending on letter- or A4-size plain paper. In other countries or regions...
...-to-side and front-to-back several times to let you purchased the printer. Recommended toner cartridges and part numbers Part name Toner Cartridge High Yield Toner Cartridge Extra High Yield Toner Cartridge Lexmark Return Program Cartridge X463A11G X463H11G X463X11G Regular cartridge X463A21G X463H21G X463X21G Ordering a photoconductor kit Depending on letter- or A4-size plain paper. In other countries or regions...
User Guide
Page 236
... Embedded Web Server Administrator's Guide on the Lexmark Web site at www.lexmark.com. To view the device status: 1 Type the printer IP address in the TCP/IP section. • For more advanced system support tasks, see paper tray settings, the level of toner in the toner cartridge, the percentage of your Web browser. Administrative..., then the Embedded Web Server is possible to be changed, added, or unjammed. Using the Embedded Web Server If the printer is installed on the Lexmark Web site at www.lexmark.com/publications. Administrative support 236
... Embedded Web Server Administrator's Guide on the Lexmark Web site at www.lexmark.com. To view the device status: 1 Type the printer IP address in the TCP/IP section. • For more advanced system support tasks, see paper tray settings, the level of toner in the toner cartridge, the percentage of your Web browser. Administrative..., then the Embedded Web Server is possible to be changed, added, or unjammed. Using the Embedded Web Server If the printer is installed on the Lexmark Web site at www.lexmark.com/publications. Administrative support 236
User Guide
Page 238
... Document Feeder (ADF) Clearing jams 238 To clear a jam message and resume printing, clear the entire paper path, and then touch Continue. Inside are the toner cartridge and photoconductor kit. 2 Standard exit bin 3 Front door 4 Manual or multipurpose feeder door 5 Standard 250-sheet tray (Tray 1) 6 Optional 250- If Jam Recovery is set...
... Document Feeder (ADF) Clearing jams 238 To clear a jam message and resume printing, clear the entire paper path, and then touch Continue. Inside are the toner cartridge and photoconductor kit. 2 Standard exit bin 3 Front door 4 Manual or multipurpose feeder door 5 Standard 250-sheet tray (Tray 1) 6 Optional 250- If Jam Recovery is set...
User Guide
Page 240
Clearing jams 240 2 Remove the jam if you see it here. 3 If you do not see the jam, open the front door, and then remove the photoconductor kit and toner cartridge. 4 Lift the flap at the front of the printer, and then remove any jammed sheets.
Clearing jams 240 2 Remove the jam if you see it here. 3 If you do not see the jam, open the front door, and then remove the photoconductor kit and toner cartridge. 4 Lift the flap at the front of the printer, and then remove any jammed sheets.
User Guide
Page 241
Clearing jams 241 If the paper is exiting the printer, then pull the paper out, and then touch Continue. 5 If you do not see any jammed sheets, open the rear door. 6 Remove the jam. 7 Close the rear door. 8 Insert the photoconductor kit and toner cartridge. 9 Close the front door. 10 Touch Continue. 202 paper jam Touch Status/Supplies to identify the location of the jam.
Clearing jams 241 If the paper is exiting the printer, then pull the paper out, and then touch Continue. 5 If you do not see any jammed sheets, open the rear door. 6 Remove the jam. 7 Close the rear door. 8 Insert the photoconductor kit and toner cartridge. 9 Close the front door. 10 Touch Continue. 202 paper jam Touch Status/Supplies to identify the location of the jam.
User Guide
Page 247
If it is not visible, complete the following steps: 1 Open the front door, and then remove the photoconductor kit and toner cartridge. 2 Lift the flap at the front of paper failed to feed from the multipurpose feeder. 251 paper jam A sheet of the printer, and then remove any jams. 3 Reinsert the photoconductor kit and toner cartridge. 4 Close the front door. 5 Touch Continue. Clearing jams 247 If the sheet is visible, gently pull the jammed sheet out.
If it is not visible, complete the following steps: 1 Open the front door, and then remove the photoconductor kit and toner cartridge. 2 Lift the flap at the front of paper failed to feed from the multipurpose feeder. 251 paper jam A sheet of the printer, and then remove any jams. 3 Reinsert the photoconductor kit and toner cartridge. 4 Close the front door. 5 Touch Continue. Clearing jams 247 If the sheet is visible, gently pull the jammed sheet out.
User Guide
Page 258
...USB device. USB/USB The printer is the active communication link. 30 Invalid refill, change toner cartridge The printer has detected an invalid, refilled toner cartridge. Troubleshooting 258 Some held jobs are inaccessible. Not all resources needed for the message to clear...remove Remove the unrecognized USB hub. Remove the toner cartridge, and then install a new one. 31 Replace defective cartridge Remove the defective toner cartridge, and then install a new one. 32 Cartridge part number unsupported by device Remove the toner cartridge, and then install a supported one. 34 ...
...USB device. USB/USB The printer is the active communication link. 30 Invalid refill, change toner cartridge The printer has detected an invalid, refilled toner cartridge. Troubleshooting 258 Some held jobs are inaccessible. Not all resources needed for the message to clear...remove Remove the unrecognized USB hub. Remove the toner cartridge, and then install a new one. 31 Replace defective cartridge Remove the defective toner cartridge, and then install a new one. 32 Cartridge part number unsupported by device Remove the toner cartridge, and then install a supported one. 34 ...
User Guide
Page 263
... near exhaustion. Order a maintenance kit, which contains all the items necessary to clear the message and continue printing. Troubleshooting 263 Replace the toner cartridge, and then touch Continue to replace the pick rollers, the charge roll, the transfer roller, and the fuser. 84 Replace PC Kit The photoconductor kit ...
... near exhaustion. Order a maintenance kit, which contains all the items necessary to clear the message and continue printing. Troubleshooting 263 Replace the toner cartridge, and then touch Continue to replace the pick rollers, the charge roll, the transfer roller, and the fuser. 84 Replace PC Kit The photoconductor kit ...
User Guide
Page 264
... to restart the job. The message clears. This clears the message. • Touch Cancel Job if a scan job is low. Replace the toner cartridge, and then touch Continue to continue printing. 290-295.yy scanner jam Clear all originals if restarting job. 88.yy...the message. 200-282.yy paper jam 1 Clear the paper path. 2 Touch Continue to clear the message and continue printing. 88.yy Replace cartridge The toner cartridge is not canceled. This cancels the job and clears the message. • Touch Scan from the scanner. 293 Replace all original documents from ...
... to restart the job. The message clears. This clears the message. • Touch Cancel Job if a scan job is low. Replace the toner cartridge, and then touch Continue to continue printing. 290-295.yy scanner jam Clear all originals if restarting job. 88.yy...the message. 200-282.yy paper jam 1 Clear the paper path. 2 Touch Continue to clear the message and continue printing. 88.yy Replace cartridge The toner cartridge is not canceled. This cancels the job and clears the message. • Touch Scan from the scanner. 293 Replace all original documents from ...
User Guide
Page 270
... appears or when the print becomes faded, replace the toner cartridge. CHECK THE QUALITY OF THE ORIGINAL DOCUMENT Make sure the quality of the original document is loaded facedown on the scanner glass in the upper ... into the ADF, try loading it on page 228. For more of the following: CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. UNWANTED TONER IS IN THE BACKGROUND • Adjust the darkness to clean the ADF scanner glass as well. Try one or more information, see: "Cleaning the scanner...
... appears or when the print becomes faded, replace the toner cartridge. CHECK THE QUALITY OF THE ORIGINAL DOCUMENT Make sure the quality of the original document is loaded facedown on the scanner glass in the upper ... into the ADF, try loading it on page 228. For more of the following: CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. UNWANTED TONER IS IN THE BACKGROUND • Adjust the darkness to clean the ADF scanner glass as well. Try one or more information, see: "Cleaning the scanner...
User Guide
Page 281
Reinstall the toner cartridge. MAKE SURE DOWNLOADED FONTS ARE SUPPORTED If you are using downloaded fonts, then verify that the fonts are possible solutions. For more of the following : .... Try one or more of the following : PACKING MATERIAL MAY BE ON THE TONER CARTRIDGE Remove the toner cartridge and make sure the packing material is properly removed. Blank pages These are possible solutions. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new toner cartridge. Try one or more information, contact Customer Support. Troubleshooting 281
Reinstall the toner cartridge. MAKE SURE DOWNLOADED FONTS ARE SUPPORTED If you are using downloaded fonts, then verify that the fonts are possible solutions. For more of the following : .... Try one or more of the following : PACKING MATERIAL MAY BE ON THE TONER CARTRIDGE Remove the toner cartridge and make sure the packing material is properly removed. Blank pages These are possible solutions. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new toner cartridge. Try one or more information, contact Customer Support. Troubleshooting 281
User Guide
Page 284
... from a fresh package. • Store paper in the tray to the correct positions for the paper size loaded. Print irregularities These are possible solutions. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the toner cartridge.
... from a fresh package. • Store paper in the tray to the correct positions for the paper size loaded. Print irregularities These are possible solutions. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the toner cartridge.
User Guide
Page 286
...is too dark These are possible solutions. Troubleshooting 286 CHECK THE PAPER Avoid textured paper with rough finishes. THE TONER IS LOW When 88 Cartridge Low appears, order a new toner cartridge. Print is too dark. • From the printer control panel, change this setting from the Quality menu..., change this setting from Print Properties. • For Macintosh users, change this setting from the Print dialog. THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the...
...is too dark These are possible solutions. Troubleshooting 286 CHECK THE PAPER Avoid textured paper with rough finishes. THE TONER IS LOW When 88 Cartridge Low appears, order a new toner cartridge. Print is too dark. • From the printer control panel, change this setting from the Quality menu..., change this setting from Print Properties. • For Macintosh users, change this setting from the Print dialog. THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the...
User Guide
Page 287
...pop-up menus. Troubleshooting 287 Try one or more of the printer might be hot. THE TONER CARTRIDGE IS DEFECTIVE Replace the toner cartridge. CAUTION-HOT SURFACE: The inside of the following: THE TONER IS SMEARED Select another tray or feeder to feed paper for the job: • From ... For Macintosh users, specify the type from the Print dialog. CHECK THE PAPER Avoid textured paper with rough finishes. THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Clear any paper you see. CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in...
...pop-up menus. Troubleshooting 287 Try one or more of the printer might be hot. THE TONER CARTRIDGE IS DEFECTIVE Replace the toner cartridge. CAUTION-HOT SURFACE: The inside of the following: THE TONER IS SMEARED Select another tray or feeder to feed paper for the job: • From ... For Macintosh users, specify the type from the Print dialog. CHECK THE PAPER Avoid textured paper with rough finishes. THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Clear any paper you see. CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in...
User Guide
Page 288
...; For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type from the Print dialog. THERE IS TONER IN THE PAPER PATH Contact Customer Support. Try one or more of the following : CHECK THE PAPER TYPE SETTING Make sure the paper type... setting matches the paper loaded in the tray. Toner fog or background shading appears on the page These are possible solutions. Try one or more of the following : THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. THERE IS TONER IN THE PAPER PATH Contact Customer Support.
...; For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type from the Print dialog. THERE IS TONER IN THE PAPER PATH Contact Customer Support. Try one or more of the following : CHECK THE PAPER TYPE SETTING Make sure the paper type... setting matches the paper loaded in the tray. Toner fog or background shading appears on the page These are possible solutions. Try one or more of the following : THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. THERE IS TONER IN THE PAPER PATH Contact Customer Support.