Troubleshooting Guide
Page 3
...: MAKE SURE COLLATE IS SET TO ON From the Finishing menu or Print Properties, set the size from the Paper Size/Type menu. IS THE TONER LOW? PATTERNS (MOIRÉ) APPEAR IN THE OUTPUT • On the copy screen, touch the Text/Photo or Printed Image icon. • Rotate...the printer is on the scanner glass. • On the copy screen, adjust the scale setting. When 88 Toner Low appears or when the print becomes faded, replace the toner cartridge(s). UNWANTED TONER IS IN THE BACKGROUND • Increase the background removal setting. • Adjust the darkness to Print Timeout ...
...: MAKE SURE COLLATE IS SET TO ON From the Finishing menu or Print Properties, set the size from the Paper Size/Type menu. IS THE TONER LOW? PATTERNS (MOIRÉ) APPEAR IN THE OUTPUT • On the copy screen, touch the Text/Photo or Printed Image icon. • Rotate...the printer is on the scanner glass. • On the copy screen, adjust the scale setting. When 88 Toner Low appears or when the print becomes faded, replace the toner cartridge(s). UNWANTED TONER IS IN THE BACKGROUND • Increase the background removal setting. • Adjust the darkness to Print Timeout ...
Troubleshooting Guide
Page 5
.... 6 In the Rings to Answer box, enter the number of times you are using DSL, connect to the telephone line. IS THE TONER LOW? 88 toner low appears when the toner is on, and Ready appears. CHECK THE POWER Make sure the printer is plugged in Fax Only or Fax Tel modes. If...
.... 6 In the Rings to Answer box, enter the number of times you are using DSL, connect to the telephone line. IS THE TONER LOW? 88 toner low appears when the toner is on, and Ready appears. CHECK THE POWER Make sure the printer is plugged in Fax Only or Fax Tel modes. If...
Troubleshooting Guide
Page 6
... with the finisher. Wait 10 seconds. Try one of the telephone line connection. • Increase the fax scan resolution, if possible. IS THE TONER LOW? Try one or more of the following : CAN THE DOCUMENT BE RE-SENT? Drawers MAKE SURE THE PAPER IS LOADED CORRECTLY 1 Open the... and check to : • Check that shipped with the quality of the following : RESET THE PRINTER Turn the printer off . When 88 toner low appears or when you experience faded print, replace the cartridge(s). Solving option problems Option does not operate correctly or quits after it is satisfactory...
... with the finisher. Wait 10 seconds. Try one of the telephone line connection. • Increase the fax scan resolution, if possible. IS THE TONER LOW? Try one or more of the following : CAN THE DOCUMENT BE RE-SENT? Drawers MAKE SURE THE PAPER IS LOADED CORRECTLY 1 Open the... and check to : • Check that shipped with the quality of the following : RESET THE PRINTER Turn the printer off . When 88 toner low appears or when you experience faded print, replace the cartridge(s). Solving option problems Option does not operate correctly or quits after it is satisfactory...
Troubleshooting Guide
Page 8
... until Print Quality Pages appears. 6 Touch Print Quality Pages. The print quality test pages print. 7 Touch Exit Config Menu. REDUCE THE TONER DARKNESS SETTING From Print Properties, select a different Toner Darkness setting before sending the job to the correct positions for the paper size loaded. Characters have a printer part that the fonts...
... until Print Quality Pages appears. 6 Touch Print Quality Pages. The print quality test pages print. 7 Touch Exit Config Menu. REDUCE THE TONER DARKNESS SETTING From Print Properties, select a different Toner Darkness setting before sending the job to the correct positions for the paper size loaded. Characters have a printer part that the fonts...
Troubleshooting Guide
Page 9
...Move the guides in the tray to print, specify the correct page size in Print Properties or the software program. Replace the toner cartridge. The black photoconductor can be replaced at the same time. Paper curl These are possible solutions. Note: Repeat this ...• Load paper from a fresh package. • Store paper in its original wrapper until you may be able to redistribute toner. 3 Reinsert the toner cartridge and continue printing. Replace the fuser. Repeating defects These are possible solutions. IS THE TRANSFER BELT DEFECTIVE? Print irregularities HAS ...
...Move the guides in the tray to print, specify the correct page size in Print Properties or the software program. Replace the toner cartridge. The black photoconductor can be replaced at the same time. Paper curl These are possible solutions. Note: Repeat this ...• Load paper from a fresh package. • Store paper in its original wrapper until you may be able to redistribute toner. 3 Reinsert the toner cartridge and continue printing. Replace the fuser. Repeating defects These are possible solutions. IS THE TRANSFER BELT DEFECTIVE? Print irregularities HAS ...
Troubleshooting Guide
Page 10
... CHECK THE PAPER Avoid textured paper with rough finishes. IS THE TONER LOW? When 88 toner low appears order a new cartridge. Replace the toner cartridge. For more of the following: CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS The Toner Darkness setting is too dark, the RGB Brightness setting is too...SURE COLOR SAVER IS SET TO OFF Color Saver may need to On. A TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Print is too dark CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS The Toner Darkness setting is too dark, the RGB Brightness setting is too dark, or ...
... CHECK THE PAPER Avoid textured paper with rough finishes. IS THE TONER LOW? When 88 toner low appears order a new cartridge. Replace the toner cartridge. For more of the following: CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS The Toner Darkness setting is too dark, the RGB Brightness setting is too...SURE COLOR SAVER IS SET TO OFF Color Saver may need to On. A TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Print is too dark CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS The Toner Darkness setting is too dark, the RGB Brightness setting is too dark, or ...
Troubleshooting Guide
Page 11
... Solving color quality problems This section helps answer some basic color-related questions and describes how some of the following : IS A TONER CARTRIDGE DEFECTIVE? Televisions and computer monitors create colors in a document to be printed? Printing presses, inkjet printers, and color laser ...color using RGB or CMYK color combinations. Note: The printer has four photoconductors: cyan, magenta, yellow, and black. IS THERE TONER IN THE PAPER PATH? Replace the photoconductor(s). The cyan, magenta, and yellow photoconductors must all be combined to the printer. Transparency...
... Solving color quality problems This section helps answer some basic color-related questions and describes how some of the following : IS A TONER CARTRIDGE DEFECTIVE? Televisions and computer monitors create colors in a document to be printed? Printing presses, inkjet printers, and color laser ...color using RGB or CMYK color combinations. Note: The printer has four photoconductors: cyan, magenta, yellow, and black. IS THERE TONER IN THE PAPER PATH? Replace the photoconductor(s). The cyan, magenta, and yellow photoconductors must all be combined to the printer. Transparency...
Troubleshooting Guide
Page 12
... • Manual color correction is not useful if the software program does not specify colors with RGB or CMYK combinations. Uses only black toner to process objects. From the printer Quality menu, nine types of colored boxes. Either a CMYK or RGB combination is located on each box... or PCL emulation printer software? The observed color of the Color Samples pages. If a reflective projector must be applied to the amount of toner being used (Auto, Off, or Manual), the type of documents. However, Color Correction must be useful in solving certain color-matching problems,...
... • Manual color correction is not useful if the software program does not specify colors with RGB or CMYK combinations. Uses only black toner to process objects. From the printer Quality menu, nine types of colored boxes. Either a CMYK or RGB combination is located on each box... or PCL emulation printer software? The observed color of the Color Samples pages. If a reflective projector must be applied to the amount of toner being used (Auto, Off, or Manual), the type of documents. However, Color Correction must be useful in solving certain color-matching problems,...
User's Guide
Page 10
... photoconductors ...204 Ordering staple cartridges ...204 Ordering a waste toner box ...205 Replacing supplies...205 Replacing the waste toner box ...205 Cleaning the printhead lenses ...210 Replacing a photoconductor...214 Replacing a toner cartridge ...217 Cleaning the exterior of the printer 219 Cleaning the scanner glass...220 Recycling Lexmark products...220 Moving the printer...220 Before moving...
... photoconductors ...204 Ordering staple cartridges ...204 Ordering a waste toner box ...205 Replacing supplies...205 Replacing the waste toner box ...205 Cleaning the printhead lenses ...210 Replacing a photoconductor...214 Replacing a toner cartridge ...217 Cleaning the exterior of the printer 219 Cleaning the scanner glass...220 Recycling Lexmark products...220 Moving the printer...220 Before moving...
User's Guide
Page 13
... defects...249 Skewed print...249 Print is too light ...249 Print is too dark...250 Solid color pages ...250 Toner fog or background shading appears on the page 251 Toner rubs off ...251 Toner specks ...251 Transparency print quality is poor ...252 Uneven print density...252 Solving color quality problems...252 FAQ about...
... defects...249 Skewed print...249 Print is too light ...249 Print is too dark...250 Solid color pages ...250 Toner fog or background shading appears on the page 251 Toner rubs off ...251 Toner specks ...251 Transparency print quality is poor ...252 Uneven print density...252 Solving color quality problems...252 FAQ about...
User's Guide
Page 21
... this button. Display item Description 4 Status message bar • Shows the current printer status such as Ready or Busy. • Shows printer conditions such as Toner Low. • Shows intervention messages to clear it. 6 Tips All menus have a Tips button.
... this button. Display item Description 4 Status message bar • Shows the current printer status such as Ready or Busy. • Shows printer conditions such as Toner Low. • Shows intervention messages to clear it. 6 Tips All menus have a Tips button.
User's Guide
Page 43
... if the storage or transportation environment is recommended. Weight The printer can automatically feed paper weights from the printer environment. Note: Duplex is too rough, toner cannot fuse to 58 lb bond) grain long. This content provides the paper with a high degree of paper to 36 lb bond) paper, grain long...
... if the storage or transportation environment is recommended. Weight The printer can automatically feed paper weights from the printer environment. Note: Duplex is too rough, toner cannot fuse to 58 lb bond) grain long. This content provides the paper with a high degree of paper to 36 lb bond) paper, grain long...
User's Guide
Page 44
... to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Using recycled paper As an environmentally conscious company, Lexmark supports the use of the paper. However, no carbon required (NCR) paper • Preprinted papers with chemicals that may contaminate the printer ...printing. Use inks that has been cut or trimmed by the resin in doubt, contact the paper supplier. latex inks might not. When in toner. mixing results in jams. • Do not use in the same source; To help avoid jams and poor print quality: • ...
... to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Using recycled paper As an environmentally conscious company, Lexmark supports the use of the paper. However, no carbon required (NCR) paper • Preprinted papers with chemicals that may contaminate the printer ...printing. Use inks that has been cut or trimmed by the resin in doubt, contact the paper supplier. latex inks might not. When in toner. mixing results in jams. • Do not use in the same source; To help avoid jams and poor print quality: • ...
User's Guide
Page 105
... setting. • Max Speed-Prints in black and white To print all text and graphics using only the black toner cartridge, set the printer to choose between a faster print speed or a higher toner yield. Printing in a black only mode until it receives a page with color content. To specify the setting: 1 Open a Web...
... setting. • Max Speed-Prints in black and white To print all text and graphics using only the black toner cartridge, set the printer to choose between a faster print speed or a higher toner yield. Printing in a black only mode until it receives a page with color content. To specify the setting: 1 Open a Web...
User's Guide
Page 124
... defects guide Supplies guide 124 To access the menus, touch on the home screen. Supplies Menu Cyan Toner Yellow Toner Magenta Toner Black Toner Cyan PC Unit Yellow PC Unit Magenta PC Unit Black PC Unit Waste Toner Box Staples G5 Staples G12 Staples G11 Hole Punch Box Paper Menu Default Source Paper Size/Type...
... defects guide Supplies guide 124 To access the menus, touch on the home screen. Supplies Menu Cyan Toner Yellow Toner Magenta Toner Black Toner Cyan PC Unit Yellow PC Unit Magenta PC Unit Black PC Unit Waste Toner Box Staples G5 Staples G12 Staples G11 Hole Punch Box Paper Menu Default Source Paper Size/Type...
User's Guide
Page 125
Supplies menu Menu item Cyan, Magenta, Yellow, or Black Toner Low Replace Missing or Defective OK Unsupported Cyan, Magenta, Yellow, or Black PC Units Life Warning Replace Missing OK Normal Waste Toner Box Near Full Replace Missing OK Staples G5, Staples G11, or Staples G12 Low Empty Missing OK Hole Punch Box Full Missing OK Description Shows the status of the toner cartridges Shows the status of the photoconductor units Shows the status of the waste toner bottle Shows the status of the staples Shows the status of the hole punch box 125
Supplies menu Menu item Cyan, Magenta, Yellow, or Black Toner Low Replace Missing or Defective OK Unsupported Cyan, Magenta, Yellow, or Black PC Units Life Warning Replace Missing OK Normal Waste Toner Box Near Full Replace Missing OK Staples G5, Staples G11, or Staples G12 Low Empty Missing OK Hole Punch Box Full Missing OK Description Shows the status of the toner cartridges Shows the status of the photoconductor units Shows the status of the waste toner bottle Shows the status of the staples Shows the status of the hole punch box 125
User's Guide
Page 138
... the location of the printer Note: The contact name will be stored on the embedded Web page. Off means no alarm will be enabled for Toner Alarm, Staple Alarm, and Hole Punch Alarm. If On is the factory default setting. Sets an alarm to one file Note: On is selected, the... Allow Custom Job Scans On Off Scanner Jam Recovery Job level Page level Web Page Refresh Rate 30-300 Contact Name Location Alarms Alarm Control Toner Alarm Staple Alarm Hole Punch Alarm Description Specifies whether image background removal is allowed during copy, fax, e-mail, FTP, or scan to USB Note: On...
... the location of the printer Note: The contact name will be stored on the embedded Web page. Off means no alarm will be enabled for Toner Alarm, Staple Alarm, and Hole Punch Alarm. If On is the factory default setting. Sets an alarm to one file Note: On is selected, the... Allow Custom Job Scans On Off Scanner Jam Recovery Job level Page level Web Page Refresh Rate 30-300 Contact Name Location Alarms Alarm Control Toner Alarm Staple Alarm Hole Punch Alarm Description Specifies whether image background removal is allowed during copy, fax, e-mail, FTP, or scan to USB Note: On...
User's Guide
Page 143
... color Fax Settings menu Fax Mode (Analog Fax Setup) menu Analog Fax Setup mode sends the fax job by increasing or decreasing the amount of toner being used for the copy job Specifies overlay text that contains mixed paper sizes Adjusts the amount of background visible on a copy Specifies if the...
... color Fax Settings menu Fax Mode (Analog Fax Setup) menu Analog Fax Setup mode sends the fax job by increasing or decreasing the amount of toner being used for the copy job Specifies overlay text that contains mixed paper sizes Adjusts the amount of background visible on a copy Specifies if the...
User's Guide
Page 164
... Notes: • 4 is the factory default setting. • Selecting a smaller number can help conserve toner. • If Print Mode is set to Black Only, a setting of 5 increases toner density and darkness to all print jobs. • If Print Mode is not reduced. Reduces the amount of...color specifications are being used . 164 Quality menu Menu item Print Mode Color Black Only Color Correction Auto Off Manual Print Resolution 2400 IQ Toner Darkness 1-5 Color Saver On Off RGB Brightness -6 to +6 RGB Contrast 0-5 Description Specifies whether images are printed in grayscale or in color...
... Notes: • 4 is the factory default setting. • Selecting a smaller number can help conserve toner. • If Print Mode is set to Black Only, a setting of 5 increases toner density and darkness to all print jobs. • If Print Mode is not reduced. Reduces the amount of...color specifications are being used . 164 Quality menu Menu item Print Mode Color Black Only Color Correction Auto Off Manual Print Resolution 2400 IQ Toner Darkness 1-5 Color Saver On Off RGB Brightness -6 to +6 RGB Contrast 0-5 Description Specifies whether images are printed in grayscale or in color...
User's Guide
Page 165
...access a complete list of color sample pages from the Embedded Web Server. Adjusts color in printed output by increasing or decreasing the amount of toner being used in color outputs Notes: • 0 is the factory default setting. • This does not affect files where CMYK color ...setting prints the sample. • Color samples consist of a series of colored boxes along with the RGB or CMYK combination that uses only black toner for neutral gray colors. • Off turns off color conversion. 165 sRGB Vivid applies a color table that matches the colors displayed on a computer...
...access a complete list of color sample pages from the Embedded Web Server. Adjusts color in printed output by increasing or decreasing the amount of toner being used in color outputs Notes: • 0 is the factory default setting. • This does not affect files where CMYK color ...setting prints the sample. • Color samples consist of a series of colored boxes along with the RGB or CMYK combination that uses only black toner for neutral gray colors. • Off turns off color conversion. 165 sRGB Vivid applies a color table that matches the colors displayed on a computer...