Troubleshooting Guide
Page 3
...loaded facedown on the scanner glass in the upper left corner. THE SCAN RESOLUTION MAY BE SET TOO HIGH Select a lower scan resolution. 3 Try one or more of the following : CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is satisfactory. Solving scanner problems Checking an unresponsive ...scanner If your scanner is not responding, then make sure: • The printer is turned on . THE COPY IS TOO LIGHT OR TOO DARK Adjust the density of the copy. Scanning takes too ...
...loaded facedown on the scanner glass in the upper left corner. THE SCAN RESOLUTION MAY BE SET TOO HIGH Select a lower scan resolution. 3 Try one or more of the following : CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is satisfactory. Solving scanner problems Checking an unresponsive ...scanner If your scanner is not responding, then make sure: • The printer is turned on . THE COPY IS TOO LIGHT OR TOO DARK Adjust the density of the copy. Scanning takes too ...
Troubleshooting Guide
Page 4
...port, contact your country or region supports multiple caller ID patterns. For more information and to use . Cannot scan from the Page Setup dialog. CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is an analog device. If your DSL provider. • If you are using a PBX ...is satisfactory. Try one or more of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. Partial document or photo scans These are possible solutions. CHECK THE QUALITY OF THE ORIGINAL DOCUMENT Make sure the quality of these settings by another device, then wait ...
...port, contact your country or region supports multiple caller ID patterns. For more information and to use . Cannot scan from the Page Setup dialog. CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is an analog device. If your DSL provider. • If you are using a PBX ...is satisfactory. Try one or more of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. Partial document or photo scans These are possible solutions. CHECK THE QUALITY OF THE ORIGINAL DOCUMENT Make sure the quality of these settings by another device, then wait ...
Troubleshooting Guide
Page 5
... OTHER EQUIPMENT To ensure the printer is low. CHECK FOR JAMS Clear any answering machines, computers with the quality of the printer, then print a network setup page and locate the IP address in Fax mode. Call your Web browser. To enable both Voice Mail and the printer to answer calls...DISABLE CALL WAITING Call Waiting can disrupt fax transmissions. Try one page at 4. 1 Type the printer IP address into the ADF. THE PRINTER MEMORY MAY BE FULL 1 Dial the fax number. 2 Scan the original document one or more of the following : THE PRINTER IS NOT IN FAX MODE On the home screen...
... OTHER EQUIPMENT To ensure the printer is low. CHECK FOR JAMS Clear any answering machines, computers with the quality of the printer, then print a network setup page and locate the IP address in Fax mode. Call your Web browser. To enable both Voice Mail and the printer to answer calls...DISABLE CALL WAITING Call Waiting can disrupt fax transmissions. Try one page at 4. 1 Type the printer IP address into the ADF. THE PRINTER MEMORY MAY BE FULL 1 Dial the fax number. 2 Scan the original document one or more of the following : THE PRINTER IS NOT IN FAX MODE On the home screen...
User Manual
Page 9
... menu...160 Custom Names menu...161 Custom Scan Sizes menu ...161 Custom Bin Names menu ...162 Universal Setup menu...162 Bin Setup menu ...163 Reports menu...164 Network/Ports menu...165 Active NIC menu...165 Standard Network or Network menus ...165 SMTP Setup menu ...167 Network Reports menu ...168 Network Card menu...168 TCP/IP menu...
... menu...160 Custom Names menu...161 Custom Scan Sizes menu ...161 Custom Bin Names menu ...162 Universal Setup menu...162 Bin Setup menu ...163 Reports menu...164 Network/Ports menu...165 Active NIC menu...165 Standard Network or Network menus ...165 SMTP Setup menu ...167 Network Reports menu ...168 Network Card menu...168 TCP/IP menu...
User Manual
Page 17
...panel. • Send a fax to multiple fax destinations at the same time. • Scan documents and send them to your computer, an e-mail address, a flash drive, or an FTP destination. • Scan documents and send them also. Selecting a location for the printer When selecting a location for ... If you plan to : • Make sure airflow in .) 4 3 2 4 1 Basic functions of the scanner The scanner provides copy, fax, and scan-to-network capability for them to open trays, covers, and doors. Free from the direct airflow of the ASHRAE 62 standard. • Provide a flat, sturdy, and ...
...panel. • Send a fax to multiple fax destinations at the same time. • Scan documents and send them to your computer, an e-mail address, a flash drive, or an FTP destination. • Scan documents and send them also. Selecting a location for the printer When selecting a location for ... If you plan to : • Make sure airflow in .) 4 3 2 4 1 Basic functions of the scanner The scanner provides copy, fax, and scan-to-network capability for them to open trays, covers, and doors. Free from the direct airflow of the ASHRAE 62 standard. • Provide a flat, sturdy, and ...
User Manual
Page 105
... glass A Use the ADF for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine .... Getting ready to e-mail Setting up the e-mail function: 1 Type the printer IP address into the address field of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Under Default Settings, click E-mail/FTP Settings. 4 Click ... information. 7 Click Add. You can type the e-mail address, use a shortcut number, or use the printer to e-mail scanned documents to one or more recipients.
... glass A Use the ADF for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine .... Getting ready to e-mail Setting up the e-mail function: 1 Type the printer IP address into the address field of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Under Default Settings, click E-mail/FTP Settings. 4 Click ... information. 7 Click Add. You can type the e-mail address, use a shortcut number, or use the printer to e-mail scanned documents to one or more recipients.
User Manual
Page 106
...the shortcut name and number are correct, and then touch OK. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Under Other Settings, click Manage Shortcuts. 4 Click E-mail ...is incorrect, then touch Cancel, and then reenter the information. If the name or number is already in the fields with a comma (,). 6 Select the scan settings (Format, Content, Color, and Resolution). 7 Enter a shortcut number, and then click Add. Creating an e-mail shortcut Creating an e-mail shortcut using...
...the shortcut name and number are correct, and then touch OK. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Under Other Settings, click Manage Shortcuts. 4 Click E-mail ...is incorrect, then touch Cancel, and then reenter the information. If the name or number is already in the fields with a comma (,). 6 Select the scan settings (Format, Content, Color, and Resolution). 7 Enter a shortcut number, and then click Add. Creating an e-mail shortcut Creating an e-mail shortcut using...
User Manual
Page 115
... the printer IP address into the address field of your Web browser. Faxing 115 The time is scanned and then faxed at a scheduled time 1 Load an original document faceup, short edge first into the ADF, then adjust the paper guides. 3 On the home screen, touch Fax. 4 Enter the fax ...arrows to Fax Server, the Delayed Send button will be transmitted. Note: The document is increased or decreased in increments of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. Place these...
... the printer IP address into the address field of your Web browser. Faxing 115 The time is scanned and then faxed at a scheduled time 1 Load an original document faceup, short edge first into the ADF, then adjust the paper guides. 3 On the home screen, touch Fax. 4 Enter the fax ...arrows to Fax Server, the Delayed Send button will be transmitted. Note: The document is increased or decreased in increments of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. Place these...
User Manual
Page 120
.... Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF or facedown on the scanner glass. 2 If you scan documents directly to an FTP address using the keypad 1 Load an original document faceup, short edge first into the... document to the server at a time. Once an FTP destination has been configured by your network instead of the destination becomes available as a shortcut number, or it is listed as magazine clippings). Scanning to an FTP address 120 Only one FTP address may be sent to an FTP server is...
.... Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF or facedown on the scanner glass. 2 If you scan documents directly to an FTP address using the keypad 1 Load an original document faceup, short edge first into the... document to the server at a time. Once an FTP destination has been configured by your network instead of the destination becomes available as a shortcut number, or it is listed as magazine clippings). Scanning to an FTP address 120 Only one FTP address may be sent to an FTP server is...
User Manual
Page 121
... shortcuts Instead of the name you are two methods for , and then touch Search. 6 Touch the name that you are loading a document into the ADF, adjust the paper guides. 3 On the home screen, touch FTP. 4 Touch Search Address Book. 5 Type the name or part of entering the entire... Type the printer IP address into the address field of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Under Other Settings, click Manage Shortcuts. Scanning to an FTP address using a shortcut number 1 Load an original document faceup, short edge...
... shortcuts Instead of the name you are two methods for , and then touch Search. 6 Touch the name that you are loading a document into the ADF, adjust the paper guides. 3 On the home screen, touch FTP. 4 Touch Search Address Book. 5 Type the name or part of entering the entire... Type the printer IP address into the address field of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Under Other Settings, click Manage Shortcuts. Scanning to an FTP address using a shortcut number 1 Load an original document faceup, short edge...
User Manual
Page 125
...computer does not have to be directly connected to the printer for you want to save the scanned output file. 6 Enter a scan name. Scanning to a computer or flash drive ADF Scanner glass A Use the ADF for single pages, small items (such as postcards or photos), transparencies, photo paper, or... the scanner glass for multiple-page documents. Scanning to a computer or a flash drive. Scanning to a computer 1 Type the printer IP address into the address field of the printer, then print a network setup page and locate the IP address in the Scan Profile list on the display. 7 Click ...
...computer does not have to be directly connected to the printer for you want to save the scanned output file. 6 Enter a scan name. Scanning to a computer or flash drive ADF Scanner glass A Use the ADF for single pages, small items (such as postcards or photos), transparencies, photo paper, or... the scanner glass for multiple-page documents. Scanning to a computer or a flash drive. Scanning to a computer 1 Type the printer IP address into the address field of the printer, then print a network setup page and locate the IP address in the Scan Profile list on the display. 7 Click ...
User Manual
Page 150
...mail guide Fax guide FTP guide Information guide Print Defects guide Supplies Guide Understanding printer menus 150 Paper Menu Reports Network/Ports Default Source Paper Size/Type Configure MP Envelope Enhance Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Custom Names... Custom Scan Sizes Custom Bin Names Universal Setup Bin Setup Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page1 Shortcut List Fax Job Log Fax Call Log Copy Shortcuts...
...mail guide Fax guide FTP guide Information guide Print Defects guide Supplies Guide Understanding printer menus 150 Paper Menu Reports Network/Ports Default Source Paper Size/Type Configure MP Envelope Enhance Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Custom Names... Custom Scan Sizes Custom Bin Names Universal Setup Bin Setup Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page1 Shortcut List Fax Job Log Fax Call Log Copy Shortcuts...
User Manual
Page 165
...set to On. Menu item NetWare Setup Page Print Fonts Print Directory Asset Report Description Prints a report containing NetWare-specific information about the network settings Note: This menu item appears only for the printer language currently set in the printer Prints a list of the default printer ... be set to 100%. • The optional flash memory or printer hard disk must be scanned into an asset database. It uses the default printer language specified in this menu; Network/Ports menu Active NIC menu Menu item Description Active NIC Auto Notes: • Auto is ...
...set to On. Menu item NetWare Setup Page Print Fonts Print Directory Asset Report Description Prints a report containing NetWare-specific information about the network settings Note: This menu item appears only for the printer language currently set in the printer Prints a list of the default printer ... be set to 100%. • The optional flash memory or printer hard disk must be scanned into an asset database. It uses the default printer language specified in this menu; Network/Ports menu Active NIC menu Menu item Description Active NIC Auto Notes: • Auto is ...
User Manual
Page 168
... CRAM-MD5 Digest-MD5 NTLM Kerberos 5 Specifies the type of 512 characters. • None is the factory default setting for scan to e-mail privileges Note: "No authentication required" is the factory default setting. Device-Initiated E-mail Specifies server information None Use... Device Userid Device password Kerberos 5 Realm NTLM Domain Network Reports menu This menu is available from the Network/Ports menu: Network/Ports Standard Network or Network Std Network Setup or Net Setup Reports or Network Reports Menu item Description Print Setup Page Prints a ...
... CRAM-MD5 Digest-MD5 NTLM Kerberos 5 Specifies the type of 512 characters. • None is the factory default setting for scan to e-mail privileges Note: "No authentication required" is the factory default setting. Device-Initiated E-mail Specifies server information None Use... Device Userid Device password Kerberos 5 Realm NTLM Domain Network Reports menu This menu is available from the Network/Ports menu: Network/Ports Standard Network or Network Std Network Setup or Net Setup Reports or Network Reports Menu item Description Print Setup Page Prints a ...
User Manual
Page 192
...Image converts the images to the factory default settings except Network/Ports menu settings. The copy mimics the original exactly. ... increases the time it to a pattern of small spots with printing on both sides. • 2 sided to scan, but emphasizes a reproduction of the full dynamic range of colors. • Text emphasizes sharp, black, high-resolution...Restore returns all printer settings to halftone. Copy Settings menu Menu item Content Text/Photo Photograph Printed Image Text Sides (Duplex) 1 sided to 1 sided 1 sided to 2 sided 2 sided to 1 sided 2 sided to graphics and pictures...
...Image converts the images to the factory default settings except Network/Ports menu settings. The copy mimics the original exactly. ... increases the time it to a pattern of small spots with printing on both sides. • 2 sided to scan, but emphasizes a reproduction of the full dynamic range of colors. • Text emphasizes sharp, black, high-resolution...Restore returns all printer settings to halftone. Copy Settings menu Menu item Content Text/Photo Photograph Printed Image Text Sides (Duplex) 1 sided to 1 sided 1 sided to 2 sided 2 sided to 1 sided 2 sided to graphics and pictures...
User Manual
Page 272
... Size setting from the Paper menu. 2 Before sending the job to the printer and the host computer, print server, option, or other network device. • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned... off and then restart the computer. Troubleshooting 272 Scan was not successful These are possible solutions. Partial document or photo copies These are possible solutions. Try one or more of the following...
... Size setting from the Paper menu. 2 Before sending the job to the printer and the host computer, print server, option, or other network device. • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned... off and then restart the computer. Troubleshooting 272 Scan was not successful These are possible solutions. Partial document or photo copies These are possible solutions. Try one or more of the following...
User Manual
Page 274
...these settings by way of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is on whether your region supports multiple caller ID patterns, you may have to change the default setting. If your country... or region supports multiple caller ID patterns. Cannot scan from the Page Setup dialog. Try one or more of the Fax menu depends on , and Ready appears. Cannot send or receive a fax...
...these settings by way of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is on whether your region supports multiple caller ID patterns, you may have to change the default setting. If your country... or region supports multiple caller ID patterns. Cannot scan from the Page Setup dialog. Try one or more of the Fax menu depends on , and Ready appears. Cannot send or receive a fax...
User Manual
Page 276
...TRANSMISSION Voice Mail offered through your telephone company to ring before answering. 6 Click Submit. THE PRINTER MEMORY MAY BE FULL 1 Dial the fax number. 2 Scan the original document one or more of times you have extension phones on the same line as the printer, or subscribe to consider adding a second... fax transmissions. To enable both Voice Mail and the printer to answer calls, you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. 5 In the ...
...TRANSMISSION Voice Mail offered through your telephone company to ring before answering. 6 Click Submit. THE PRINTER MEMORY MAY BE FULL 1 Dial the fax number. 2 Scan the original document one or more of times you have extension phones on the same line as the printer, or subscribe to consider adding a second... fax transmissions. To enable both Voice Mail and the printer to answer calls, you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. 5 In the ...
User Manual
Page 277
... you do not know the IP address of the telephone line connection. • Increase the fax scan resolution, if possible. Received fax has poor print quality These are possible solutions. There may have... been a problem with the quality of the printer, then print a network setup page and locate the IP address in the upper left corner. Troubleshooting 277 Try one ...cartridge. THE DOCUMENT IS NOT LOADED PROPERLY Load the original document faceup, short edge first into the ADF or facedown on the scanner glass. Place these items on the scanner glass in the TCP/IP...
... you do not know the IP address of the telephone line connection. • Increase the fax scan resolution, if possible. Received fax has poor print quality These are possible solutions. There may have... been a problem with the quality of the printer, then print a network setup page and locate the IP address in the upper left corner. Troubleshooting 277 Try one ...cartridge. THE DOCUMENT IS NOT LOADED PROPERLY Load the original document faceup, short edge first into the ADF or facedown on the scanner glass. Place these items on the scanner glass in the TCP/IP...
User Manual
Page 311
... 245 52 Not enough free space in flash memory for resources 245 53 Unformatted flash detected 245 54 Network software error 245 54 Serial option error 245 54 Standard network software error 246 55 Unsupported option in slot 246 550-sheet tray (standard or optional) loading 72 ....yy Replace cartridge 249 900-999 Service 250 Symbols "scan to computer" screen options 126, 127, 128 A Active NIC menu 165 address book, fax using 113 ADF copying using 92 ADF maintenance kit ordering 258 ADF pick assembly ordering 259 ADF separator roll ordering 259 Answering 234 AppleTalk menu 171 attaching...
... 245 52 Not enough free space in flash memory for resources 245 53 Unformatted flash detected 245 54 Network software error 245 54 Serial option error 245 54 Standard network software error 246 55 Unsupported option in slot 246 550-sheet tray (standard or optional) loading 72 ....yy Replace cartridge 249 900-999 Service 250 Symbols "scan to computer" screen options 126, 127, 128 A Active NIC menu 165 address book, fax using 113 ADF copying using 92 ADF maintenance kit ordering 258 ADF pick assembly ordering 259 ADF separator roll ordering 259 Answering 234 AppleTalk menu 171 attaching...