Clearing Jams Guide
Page 2
...component, allow the surface to identify the location of the jam. Use the cartridge handle whenever you are holding the cartridge. 5 Place the print cartridge aside. To reduce the risk of injury from there. 7 Align and reinstall the print cartridge. 8 Close the front cover. 9 Close the multipurpose feeder door. 10 Touch...the paper is exiting the printer, then pull the paper out, and then touch Continue. Warning-Potential Damage: Do not leave the cartridge exposed to identify the location of the printer might be covered with unfused toner which can stain garments and skin. 6 Remove the ...
...component, allow the surface to identify the location of the jam. Use the cartridge handle whenever you are holding the cartridge. 5 Place the print cartridge aside. To reduce the risk of injury from there. 7 Align and reinstall the print cartridge. 8 Close the front cover. 9 Close the multipurpose feeder door. 10 Touch...the paper is exiting the printer, then pull the paper out, and then touch Continue. Warning-Potential Damage: Do not leave the cartridge exposed to identify the location of the printer might be covered with unfused toner which can stain garments and skin. 6 Remove the ...
Clearing Jams Guide
Page 4
Note: If you cannot remove the envelope, then the print cartridge will be the one that is exiting into place. 6 Flex and stack the envelopes. 7 Load the envelopes in the envelope feeder. 8 Adjust the paper guide. 9 ...
Note: If you cannot remove the envelope, then the print cartridge will be the one that is exiting into place. 6 Flex and stack the envelopes. 7 Load the envelopes in the envelope feeder. 8 Adjust the paper guide. 9 ...
Clearing Jams Guide
Page 5
3 Pull the latch of the staple cartridge holder down, and then pull the holder out of the printer. 5 Close the staple guard. 290-294 paper jams 1 Remove all original documents from the ADF. 2 Open the ADF cover, and then remove any jammed paper. 4 Use the metal tab to lift the staple guard, and then remove any loose staples. 6 Press down on the staple guard until it snaps into place. 3 Close the ADF cover. 7 Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place. 8 Close the stapler door. 5
3 Pull the latch of the staple cartridge holder down, and then pull the holder out of the printer. 5 Close the staple guard. 290-294 paper jams 1 Remove all original documents from the ADF. 2 Open the ADF cover, and then remove any jammed paper. 4 Use the metal tab to lift the staple guard, and then remove any loose staples. 6 Press down on the staple guard until it snaps into place. 3 Close the ADF cover. 7 Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place. 8 Close the stapler door. 5
Troubleshooting Guide
Page 3
... SOFTWARE PROGRAMS MAY BE INTERFERING WITH SCANNING Close all programs not being used. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. THE COPY IS TOO LIGHT OR TOO DARK Adjust the density of the following : CHECK THE DISPLAY FOR ERROR...
... SOFTWARE PROGRAMS MAY BE INTERFERING WITH SCANNING Close all programs not being used. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. THE COPY IS TOO LIGHT OR TOO DARK Adjust the density of the following : CHECK THE DISPLAY FOR ERROR...
Troubleshooting Guide
Page 5
... Speed box, click on the same line as magazine clippings) into the ADF or facedown on the scanner glass. THE TONER MAY BE LOW 88 Cartridge low appears when the toner is low. There may have extension phones on one or more of your local telephone company may want the phone..., photos, small items, transparencies, photo paper, or thin media (such as the printer, or subscribe to make sure that you experience faded print, replace the cartridge. Try one or more of the following : CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in Fax mode. Can send but not...
... Speed box, click on the same line as magazine clippings) into the ADF or facedown on the scanner glass. THE TONER MAY BE LOW 88 Cartridge low appears when the toner is low. There may have extension phones on one or more of your local telephone company may want the phone..., photos, small items, transparencies, photo paper, or thin media (such as the printer, or subscribe to make sure that you experience faded print, replace the cartridge. Try one or more of the following : CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in Fax mode. Can send but not...
Troubleshooting Guide
Page 8
...fonts, then verify that the fonts are possible solutions. Incorrect margins These are possible solutions. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge. Characters have jagged or uneven edges These are possible solutions. Ghost images CHECK THE PAPER TYPE SETTING Make sure the paper type setting... change the setting from Print Properties. • For Macintosh users, change the setting from the Page Setup dialog. PACKING MATERIAL MAY BE ON THE PRINT CARTRIDGE Remove the print cartridge and make sure the packing material is properly removed.
...fonts, then verify that the fonts are possible solutions. Incorrect margins These are possible solutions. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge. Characters have jagged or uneven edges These are possible solutions. Ghost images CHECK THE PAPER TYPE SETTING Make sure the paper type setting... change the setting from Print Properties. • For Macintosh users, change the setting from the Page Setup dialog. PACKING MATERIAL MAY BE ON THE PRINT CARTRIDGE Remove the print cartridge and make sure the packing material is properly removed.
Troubleshooting Guide
Page 9
...DEFECTIVE Replace the fuser. CHECK THE PAPER Make sure you use it . THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: 1 ... transfer roller if the defects occur every 51.7 mm (2.04 in .) Skewed print These are using paper that meets the printer specifications. 9 Replace the print cartridge if the defects occur every: • 47.8 mm (1.88 in.) • 96.8 mm (3.81 in.) Replace the fuser if the defects occur every: •...
...DEFECTIVE Replace the fuser. CHECK THE PAPER Make sure you use it . THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: 1 ... transfer roller if the defects occur every 51.7 mm (2.04 in .) Skewed print These are using paper that meets the printer specifications. 9 Replace the print cartridge if the defects occur every: • 47.8 mm (1.88 in.) • 96.8 mm (3.81 in.) Replace the fuser if the defects occur every: •...
Troubleshooting Guide
Page 10
... change these settings from the Print dialog and pop-up menus. THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used print cartridge with rough finishes. CHECK THE PAPER Avoid textured paper with a new one or...are possible solutions. Solid black or white streaks These are possible solutions. MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE PRINT CARTRIDGE Remove the print cartridge and shake it . Try one or more of the following : CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS The Toner Darkness...
... change these settings from the Print dialog and pop-up menus. THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used print cartridge with rough finishes. CHECK THE PAPER Avoid textured paper with a new one or...are possible solutions. Solid black or white streaks These are possible solutions. MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE PRINT CARTRIDGE Remove the print cartridge and shake it . Try one or more of the following : CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS The Toner Darkness...
Troubleshooting Guide
Page 11
...or background shading appears on the page These are possible solutions. Try one or more of the following : THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Try one or more of the printer might be serviced. Solid color pages These are possible solutions. CAUTION-HOT SURFACE:...loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Print dialog. THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. THERE IS TONER IN THE PAPER PATH Contact Customer Support. For more of injury from a hot component, allow the ...
...or background shading appears on the page These are possible solutions. Try one or more of the following : THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Try one or more of the printer might be serviced. Solid color pages These are possible solutions. CAUTION-HOT SURFACE:...loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Print dialog. THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. THERE IS TONER IN THE PAPER PATH Contact Customer Support. For more of injury from a hot component, allow the ...
Troubleshooting Guide
Page 12
...is poor Try one or more information, see your printer model type and serial number. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 12 Contacting Customer Support When you have already taken to know your system administrator. Try one or more information, ... setting matches the paper loaded in the tray. You need to type https:// instead of the following : THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Embedded Web Server does not open These are possible solutions. THERE IS TONER IN THE PAPER PATH Contact Customer Support....
...is poor Try one or more information, see your printer model type and serial number. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 12 Contacting Customer Support When you have already taken to know your system administrator. Try one or more information, ... setting matches the paper loaded in the tray. You need to type https:// instead of the following : THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Embedded Web Server does not open These are possible solutions. THERE IS TONER IN THE PAPER PATH Contact Customer Support....
Help Menu Pages
Page 15
Replace the charge rolls 28.3 mm (1.11 in.) Replace the transfer roller 51.7 mm (2.04 in.) Change the toner cartridge 47.8 mm or 96.8 mm (1.88 in.) (3.81 in.) Replace the fuser 88.0 mm or 95.2 mm (3.46 in.) (3.75 in.) The line that best matches the defects on one of repeating defects on a print job to the marks on the print job indicates which particular part is causing the defect. Print defects guide Page 15 of 18 Print defects guide Repeating defects measurements Match a set of the vertical lines.
Replace the charge rolls 28.3 mm (1.11 in.) Replace the transfer roller 51.7 mm (2.04 in.) Change the toner cartridge 47.8 mm or 96.8 mm (1.88 in.) (3.81 in.) Replace the fuser 88.0 mm or 95.2 mm (3.46 in.) (3.75 in.) The line that best matches the defects on one of repeating defects on a print job to the marks on the print job indicates which particular part is causing the defect. Print defects guide Page 15 of 18 Print defects guide Repeating defects measurements Match a set of the vertical lines.
Help Menu Pages
Page 16
... into the printer to maximize its yield. Recommended print cartridges and part numbers Part name Lexmark Return Program Cartridge Regular cartridge For the US and Canada Print cartridge High Yield Print Cartridge X651A11A X651H11A X651A21A X651H21A Extra High Yield Print Cartridge X654X11A X654X21A High Yield Return Program Print Cartridge for Label Applications X651H04A Extra High Yield Return Program...
... into the printer to maximize its yield. Recommended print cartridges and part numbers Part name Lexmark Return Program Cartridge Regular cartridge For the US and Canada Print cartridge High Yield Print Cartridge X651A11A X651H11A X651A21A X651H21A Extra High Yield Print Cartridge X654X11A X654X21A High Yield Return Program Print Cartridge for Label Applications X651H04A Extra High Yield Return Program...
Help Menu Pages
Page 17
... replaced as necessary. • To check the fuser type (T1 or T2) installed in the printer, remove the print cartridge to replace the ADF pick mechanism and the ADF separator roller. Part name ADF Maintenance kit Part number 40X4769 Notes: •...of 18 Part name Lexmark Return Program Cartridge Regular cartridge For the Asia Pacific Region, including Australia and New Zealand Print cartridge X651A21P X651A11P High Yield Print Cartridge X651H21P X651H11P Extra High Yield Print Cartridge X654X21P X654X11P High Yield Return Program Print Cartridge for Label Applications X651H04P...
... replaced as necessary. • To check the fuser type (T1 or T2) installed in the printer, remove the print cartridge to replace the ADF pick mechanism and the ADF separator roller. Part name ADF Maintenance kit Part number 40X4769 Notes: •...of 18 Part name Lexmark Return Program Cartridge Regular cartridge For the Asia Pacific Region, including Australia and New Zealand Print cartridge X651A21P X651A11P High Yield Print Cartridge X651H21P X651H11P Extra High Yield Print Cartridge X654X21P X654X11P High Yield Return Program Print Cartridge for Label Applications X651H04P...
Help Menu Pages
Page 18
Supplies guide Page 18 of 18 Ordering staple cartridges When Staples Low or Staples Empty appears, order the specified staple cartridge. Part name Staple Cartridges-3 pack Part number 25A0013 For more information, see the illustrations inside the stapler door.
Supplies guide Page 18 of 18 Ordering staple cartridges When Staples Low or Staples Empty appears, order the specified staple cartridge. Part name Staple Cartridges-3 pack Part number 25A0013 For more information, see the illustrations inside the stapler door.
Technical Reference
Page 21
... (20.1 in.) 510.2 mm (20.1 in.) 510.2 mm (20.1 in.) 803 mm (31.6 in .) Weight with cartridge 45.4 kg (100 lb) 4.1 kg (9 lb) 3.2 kg (7 lb) 16.8 kg (37 lb) 36.3 kg (80 lb) Lexmark X656dte MFP preconfigured dimensions - unpackaged dte 250-sheet drawer 550-sheet drawer 2000-sheet drawer Caster base Height 885...) Envelope feeder (closed position) * * 233 mm (9.2 in.) 2 kg (4.4 lb) Envelope feeder (support fully extended) * * 350 mm (13.8 in .) Weight 3.4 kg (7.5 lb) 38.5 kg (84.9 lb) Lexmark X651de MFP, X652de MFP, X654de MFP, X656de MFP dimensions -
... (20.1 in.) 510.2 mm (20.1 in.) 510.2 mm (20.1 in.) 803 mm (31.6 in .) Weight with cartridge 45.4 kg (100 lb) 4.1 kg (9 lb) 3.2 kg (7 lb) 16.8 kg (37 lb) 36.3 kg (80 lb) Lexmark X656dte MFP preconfigured dimensions - unpackaged dte 250-sheet drawer 550-sheet drawer 2000-sheet drawer Caster base Height 885...) Envelope feeder (closed position) * * 233 mm (9.2 in.) 2 kg (4.4 lb) Envelope feeder (support fully extended) * * 350 mm (13.8 in .) Weight 3.4 kg (7.5 lb) 38.5 kg (84.9 lb) Lexmark X651de MFP, X652de MFP, X654de MFP, X656de MFP dimensions -
Technical Reference
Page 22
unpackaged Height Width Depth Weight with cartridge de, dfe, dme 1114 mm (43.9 in.) 548 mm (21.6 in.)* 596 mm (23.5 ...80 kg (176.3 lb) dfe: 80.1 kg (176.5 lb) dme: 77.8 kg (171.5 lb) MFP with extensions in open positions Printer model X651de, X652de, X654de, X656de X656dte X658de/dfe/dme X658dte/dtfe/dtme Height 755 mm (29.7 in.) 885.4 mm (34...12 in.) 508 mm (20 in.) 305 mm (12 in.) 115 mm (4.5 in.) Lexmark X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP Model X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP Left side Right side Front Rear Top 304.8 mm (12 in.) 203.2 mm (8 in.)...
unpackaged Height Width Depth Weight with cartridge de, dfe, dme 1114 mm (43.9 in.) 548 mm (21.6 in.)* 596 mm (23.5 ...80 kg (176.3 lb) dfe: 80.1 kg (176.5 lb) dme: 77.8 kg (171.5 lb) MFP with extensions in open positions Printer model X651de, X652de, X654de, X656de X656dte X658de/dfe/dme X658dte/dtfe/dtme Height 755 mm (29.7 in.) 885.4 mm (34...12 in.) 508 mm (20 in.) 305 mm (12 in.) 115 mm (4.5 in.) Lexmark X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP Model X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP Left side Right side Front Rear Top 304.8 mm (12 in.) 203.2 mm (8 in.)...
Technical Reference
Page 23
... or storing printers, always pack the printer supplies (cartridges and photoconductors, for example) separately. Air temperature ranges Printer model T650n/dn/dtn, T652n/dn/dtn, T654n/dn/dtn X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP Operating value Shipping value Storage (unpacked) 15.6-32.2°...(32-104°F) Humidity ranges Printer model Operating value T650n/dn/dtn, T652n/dn/dtn, T654n/dn/dtn 8%-80%* X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP 8%-80%* * Approaching 32°C (90°F) the maximum relative humidity is 60%. Shipping value 5%-95% 5%-95% Storage ...
... or storing printers, always pack the printer supplies (cartridges and photoconductors, for example) separately. Air temperature ranges Printer model T650n/dn/dtn, T652n/dn/dtn, T654n/dn/dtn X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP Operating value Shipping value Storage (unpacked) 15.6-32.2°...(32-104°F) Humidity ranges Printer model Operating value T650n/dn/dtn, T652n/dn/dtn, T654n/dn/dtn 8%-80%* X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP 8%-80%* * Approaching 32°C (90°F) the maximum relative humidity is 60%. Shipping value 5%-95% 5%-95% Storage ...
Technical Reference
Page 53
...Intervention Required - 30107 Empty Hole Punch Box Intervention Required - 30107 Insert Box M Intervention Required - 30107 Insert Staple Cartridge Intervention Required - 30107 Insert Stapler Intervention Required - 30107 Priming Failed Intervention Required - 30112 Network Software Error Intervention Required...T652n/dn/dtn, T654n/dn/dtn X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP 35 Res Save Off Deficient Memory 37 Insufficient X X Collation Area Empty Box M X X Empty Hole Punch X X Box Insert Box M X X Insert staple cartridge Insert Stapler X X Priming Failed, X...
...Intervention Required - 30107 Empty Hole Punch Box Intervention Required - 30107 Insert Box M Intervention Required - 30107 Insert Staple Cartridge Intervention Required - 30107 Insert Stapler Intervention Required - 30107 Priming Failed Intervention Required - 30112 Network Software Error Intervention Required...T652n/dn/dtn, T654n/dn/dtn X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP 35 Res Save Off Deficient Memory 37 Insufficient X X Collation Area Empty Box M X X Empty Hole Punch X X Box Insert Box M X X Insert staple cartridge Insert Stapler X X Priming Failed, X...
Technical Reference
Page 56
...model Message Status code Return string T650n/dn/dtn, T652n/dn/dtn, T654n/dn/dtn X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP Intervention Required - 32030 Too Many Bins Attached 58 Too many bins attached Intervention Required - ... Insert Hole Punch Box Box Intervention Required - 40010 Insert PC X X Insert PC Cartridge Cartridge Intervention Required - 40021 Cartridge Life X X Cartridge Life Expired Expired CMYK* Intervention Required - 40021 Cartridge Life X X Cartridge Life Warning Warning CMYK* Intervention Required - 40021 Cover Open, Close X X Printer ...
...model Message Status code Return string T650n/dn/dtn, T652n/dn/dtn, T654n/dn/dtn X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP Intervention Required - 32030 Too Many Bins Attached 58 Too many bins attached Intervention Required - ... Insert Hole Punch Box Box Intervention Required - 40010 Insert PC X X Insert PC Cartridge Cartridge Intervention Required - 40021 Cartridge Life X X Cartridge Life Expired Expired CMYK* Intervention Required - 40021 Cartridge Life X X Cartridge Life Warning Warning CMYK* Intervention Required - 40021 Cover Open, Close X X Printer ...
Technical Reference
Page 57
... Return string T650n/dn/dtn, T652n/dn/dtn, T654n/dn/dtn X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP Intervention Required - 40021 31 Defective X X Defective Print Cartridge Print Cartridge Intervention Required - 40021 31 Defective X X Defective Ink Cartridge Cartridge CMYK* Intervention Required - 40021 31 Missing X X Missing Cartridge Cartridge CMYK* Intervention Required - 40021 31 Missing X X Missing Printhead Printhead Intervention Required - 40021...
... Return string T650n/dn/dtn, T652n/dn/dtn, T654n/dn/dtn X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP Intervention Required - 40021 31 Defective X X Defective Print Cartridge Print Cartridge Intervention Required - 40021 31 Defective X X Defective Ink Cartridge Cartridge CMYK* Intervention Required - 40021 31 Missing X X Missing Cartridge Cartridge CMYK* Intervention Required - 40021 31 Missing X X Missing Printhead Printhead Intervention Required - 40021...