User's Guide
Page 5
... a fax using the ADF...61 Sending a fax using the scanner glass...62 Sending a broadcast fax...62 Canceling a broadcast fax ...62 Sending a fax while listening to a call (On Hook Dial 63 Sending a fax at the end of a conversation 63 Canceling a fax job ...63 Receiving a fax...64 Understanding the fax receive modes ...64 Setting the fax receive mode ...64 Receiving a fax at the end of a conversation 64 Receiving a fax from an extension telephone 65 Adjusting fax activity report settings 65 Printing fax activity reports...65 Setting up Quick Dial numbers...65 Printing the Quick Dial list...
... a fax using the ADF...61 Sending a fax using the scanner glass...62 Sending a broadcast fax...62 Canceling a broadcast fax ...62 Sending a fax while listening to a call (On Hook Dial 63 Sending a fax at the end of a conversation 63 Canceling a fax job ...63 Receiving a fax...64 Understanding the fax receive modes ...64 Setting the fax receive mode ...64 Receiving a fax at the end of a conversation 64 Receiving a fax from an extension telephone 65 Adjusting fax activity report settings 65 Printing fax activity reports...65 Setting up Quick Dial numbers...65 Printing the Quick Dial list...
User's Guide
Page 14
... 12 Display 13 Keypad 14 Stop / Clear Description Shows messages describing the current state of the printer and indicating possible printer problems you must resolve In Copy mode: Enter the number of copies or prints you want to enter or edit the date and time shown on all models. 9 Image quality 10 Directory 11 Shift Access the copy, scan, and fax quality options. Access Quick Dial numbers 11-20 by pressing the Shift button and then pressing the Quick Dial button...
... 12 Display 13 Keypad 14 Stop / Clear Description Shows messages describing the current state of the printer and indicating possible printer problems you must resolve In Copy mode: Enter the number of copies or prints you want to enter or edit the date and time shown on all models. 9 Image quality 10 Directory 11 Shift Access the copy, scan, and fax quality options. Access Quick Dial numbers 11-20 by pressing the Shift button and then pressing the Quick Dial button...
User's Guide
Page 61
...). Sending a fax using Quick Dial, Speed Dial, or manual dialing. 6 Press to a working phone line. 2 Load an original document faceup, short edge first into the ADF. Do not dial the area code digit or the "0" prefix. Use the scanner glass for multiple-page A4-, letter-, or legal-size documents. Sending a fax Note: New Zealand telecom users: If a charge for local calls is sent in real time. 61 Note: If the memory is full, the document is unacceptable, do not use the "Dial" button for...
...). Sending a fax using Quick Dial, Speed Dial, or manual dialing. 6 Press to a working phone line. 2 Load an original document faceup, short edge first into the ADF. Do not dial the area code digit or the "0" prefix. Use the scanner glass for multiple-page A4-, letter-, or legal-size documents. Sending a fax Note: New Zealand telecom users: If a charge for local calls is sent in real time. 61 Note: If the memory is full, the document is unacceptable, do not use the "Dial" button for...
User's Guide
Page 81
...Dial List Speed Dial List Scan Directory Scan Transmission Log Demo Page Maintenance Page Scan Settings Document Size Multi Page in A Document Limitless Scan Color Compressed Ratio Resolution Density Limitation Of Size Of Mail Fax Settings TX Settings RX Settings Tray Settings Delete Document Comm Settings Report Settings Fax Directory Quick Dial Entry Speed Dial Entry Admin Settings Date/Time Setup User Settings TEL Line Type PBX Selection PBX Access Digit Default Mode Auto Clear Power Saver Display Language Country Code Setting Default Admin Menu Lock Copy Settings menu Menu item Paper...
...Dial List Speed Dial List Scan Directory Scan Transmission Log Demo Page Maintenance Page Scan Settings Document Size Multi Page in A Document Limitless Scan Color Compressed Ratio Resolution Density Limitation Of Size Of Mail Fax Settings TX Settings RX Settings Tray Settings Delete Document Comm Settings Report Settings Fax Directory Quick Dial Entry Speed Dial Entry Admin Settings Date/Time Setup User Settings TEL Line Type PBX Selection PBX Access Digit Default Mode Auto Clear Power Saver Display Language Country Code Setting Default Admin Menu Lock Copy Settings menu Menu item Paper...
User's Guide
Page 98
... tray(s) into the printer. Toner Low The toner cartridge(s) of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to clear. Wait for the message to redistribute toner. 3 Reinsert the toner cartridge(s) and continue printing. If it waits for faxing. Remove the toner cartridge, and then install a supported one. Set Correct Paper Not all paper sizes are exhausted. If it is full, replace it using the instruction sheet that came with the receiving fax machine and is saving power...
... tray(s) into the printer. Toner Low The toner cartridge(s) of the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to clear. Wait for the message to redistribute toner. 3 Reinsert the toner cartridge(s) and continue printing. If it waits for faxing. Remove the toner cartridge, and then install a supported one. Set Correct Paper Not all paper sizes are exhausted. If it is full, replace it using the instruction sheet that came with the receiving fax machine and is saving power...
User's Guide
Page 118
... The job has timed out. Tray linking does not work Make sure to a higher value: 1 Make sure the printer is functioning correctly. Set the Job Timeout to do all of the User's Guide, or contact the place where you are using a recommended USB, serial, or Ethernet cable For more information, see the setup documentation that the printer is too complex. If the status is installed • Verify that the status shows Connected. For...
... The job has timed out. Tray linking does not work Make sure to a higher value: 1 Make sure the printer is functioning correctly. Set the Job Timeout to do all of the User's Guide, or contact the place where you are using a recommended USB, serial, or Ethernet cable For more information, see the setup documentation that the printer is too complex. If the status is installed • Verify that the status shows Connected. For...
User's Guide
Page 135
... a particular color. For example, if a user believes the overall printed page to print? For example, it is color specified in the tray. Replace the fuser. Cyan, magenta, yellow, and black inks or toners can be caused by indicating the amount of describing colors by environmental conditions, paper type, lighting conditions, or user preference. How is possible to improve the color? In these instances, changing the Color Adjustment from the Color Adjustment section in...
... a particular color. For example, if a user believes the overall printed page to print? For example, it is color specified in the tray. Replace the fuser. Cyan, magenta, yellow, and black inks or toners can be caused by indicating the amount of describing colors by environmental conditions, paper type, lighting conditions, or user preference. How is possible to improve the color? In these instances, changing the Color Adjustment from the Color Adjustment section in...
User's Guide
Page 146
... Symbols Service Call: 94 A ADF Cover Open: Close ADF Cover 94 ADF Jam: Open ADF Cover and Clear Jam 94 Answering 94 attaching cables 29 Auto Clear, turning on 116 Awaiting Redial 94 B broadcast fax canceling 62 sending 62 Busy 94 buttons, control panel 13 C C Toner Empty: Replace Toner C 94 cables, attaching Ethernet 29 USB 29 Calibrating 94 calling card using while listening to call 63 using with On Hook dial feature 63 calling Customer Support 136 canceling broadcast fax 62 copy job 54 fax job 63 scan job 59 canceling a job from Mac...
... Symbols Service Call: 94 A ADF Cover Open: Close ADF Cover 94 ADF Jam: Open ADF Cover and Clear Jam 94 Answering 94 attaching cables 29 Auto Clear, turning on 116 Awaiting Redial 94 B broadcast fax canceling 62 sending 62 Busy 94 buttons, control panel 13 C C Toner Empty: Replace Toner C 94 cables, attaching Ethernet 29 USB 29 Calibrating 94 calling card using while listening to call 63 using with On Hook dial feature 63 calling Customer Support 136 canceling broadcast fax 62 copy job 54 fax job 63 scan job 59 canceling a job from Mac...
User's Guide
Page 147
... Tray 2 75 jams and misfeeds troubleshooting paper jam in ADF 77 Job # 95 K K Toner Empty: Replace Toner K 94 L labels guidelines 42 legal-size tray loading 34 letterhead guidelines 40 light, indicator 13 linking trays 38 loading 530-sheet tray 31 legal tray 34 standard tray 31 locking administrator menus 114 scanner 108 M M Toner Empty: Replace Toner M 94 Machine Settings menu 87 Memory Full 95 Memory Near Full 95 menus Copy Settings 81 diagram of 81 Fax Directory 86 Fax Settings 84 Machine Settings 87 Network Settings 90 Reports Print 90 Scan Settings 83 Settings 91 Missing: Install Fuser...
... Tray 2 75 jams and misfeeds troubleshooting paper jam in ADF 77 Job # 95 K K Toner Empty: Replace Toner K 94 L labels guidelines 42 legal-size tray loading 34 letterhead guidelines 40 light, indicator 13 linking trays 38 loading 530-sheet tray 31 legal tray 34 standard tray 31 locking administrator menus 114 scanner 108 M M Toner Empty: Replace Toner M 94 Machine Settings menu 87 Memory Full 95 Memory Near Full 95 menus Copy Settings 81 diagram of 81 Fax Directory 86 Fax Settings 84 Machine Settings 87 Network Settings 90 Reports Print 90 Scan Settings 83 Settings 91 Missing: Install Fuser...
User's Guide
Page 148
... jams 127 tray linking does not work 118 unexpected page breaks occur 118 printer configurations 10 models 10 moving 107, 112 setting up in new location 112 printer messages Service Call: 94 ADF Cover Open: Close ADF Cover 94 ADF Jam: Open ADF Cover and Clear Jam 94 Answering 94 Awaiting Redial 94 Busy 94 C Toner Empty: Replace Toner C 94 Calibrating 94 Cannot Copy: Cancel 2in1/4in1-Copy to Exec/B5 94 Cannot Copy: Cancel Copy to Small Paper 94 Communication Error 95 Cover Open: Close Front Cover 94 Cover Open...
... jams 127 tray linking does not work 118 unexpected page breaks occur 118 printer configurations 10 models 10 moving 107, 112 setting up in new location 112 printer messages Service Call: 94 ADF Cover Open: Close ADF Cover 94 ADF Jam: Open ADF Cover and Clear Jam 94 Answering 94 Awaiting Redial 94 Busy 94 C Toner Empty: Replace Toner C 94 Calibrating 94 Cannot Copy: Cancel 2in1/4in1-Copy to Exec/B5 94 Cannot Copy: Cancel Copy to Small Paper 94 Communication Error 95 Cover Open: Close Front Cover 94 Cover Open...
User's Guide
Page 149
... Tray 1_2 Missing: Insert Tray 98 Tray 2 Missing: Insert Tray 98 TX Comm Error 98 Warming up 98 Waste pack full 98 Y Toner Empty: Replace Toner Y 94 printer options troubleshooting drawers 126 option not working 126 Printing 97 printing configuration page 48 demo page 49 from Macintosh 48 from Windows 48 installing printer software 48 network information 48 supply information 48 Pulse dialing mode 67 Q Quick Dial editing Quick Dial numbers 65 setting up Quick Dial numbers 65 R Ready 97 real time fax transmission 70 Receiving 97 receiving a fax...
... Tray 1_2 Missing: Insert Tray 98 Tray 2 Missing: Insert Tray 98 TX Comm Error 98 Warming up 98 Waste pack full 98 Y Toner Empty: Replace Toner Y 94 printer options troubleshooting drawers 126 option not working 126 Printing 97 printing configuration page 48 demo page 49 from Macintosh 48 from Windows 48 installing printer software 48 network information 48 supply information 48 Pulse dialing mode 67 Q Quick Dial editing Quick Dial numbers 65 setting up Quick Dial numbers 65 R Ready 97 real time fax transmission 70 Receiving 97 receiving a fax...
User's Guide
Page 150
... checking an unresponsive printer 117 contacting Customer Support 136 FAQ about color printing 135 online customer support 117 troubleshooting, copy copier does not respond 119 partial document or photo copies 120 poor copy quality 119 poor scanned image quality 121 scanner unit does not close 119 troubleshooting, display display is blank 117 troubleshooting, fax can receive but not send faxes 125 can send but not receive faxes 124 cannot send or receive a fax 122 received fax has poor print quality 125 troubleshooting, jams and misfeeds paper jam in ADF 77 troubleshooting, paper feed message...
... checking an unresponsive printer 117 contacting Customer Support 136 FAQ about color printing 135 online customer support 117 troubleshooting, copy copier does not respond 119 partial document or photo copies 120 poor copy quality 119 poor scanned image quality 121 scanner unit does not close 119 troubleshooting, display display is blank 117 troubleshooting, fax can receive but not send faxes 125 can send but not receive faxes 124 cannot send or receive a fax 122 received fax has poor print quality 125 troubleshooting, jams and misfeeds paper jam in ADF 77 troubleshooting, paper feed message...
Service Manual
Page 21
... the following models: Model X500n X502n Configuration Print, copy, scan, network Print, copy, scan, fax, network Machine type 7100-010 7100-110 General information 1-1 The scan and copy functions work with scan function. The FAX function delivers a wide range of functionality to deliver remarkable quality print images and text. Models The Lexmark X5xx MFPs are the ideal MFPs for presentations, business graphics, line art, and text. General information The Lexmark™ X500n and X502n are possible with A4 , letter, and legal (ADF only) size paper. They use laser diode...
... the following models: Model X500n X502n Configuration Print, copy, scan, network Print, copy, scan, fax, network Machine type 7100-010 7100-110 General information 1-1 The scan and copy functions work with scan function. The FAX function delivers a wide range of functionality to deliver remarkable quality print images and text. Models The Lexmark X5xx MFPs are the ideal MFPs for presentations, business graphics, line art, and text. General information The Lexmark™ X500n and X502n are possible with A4 , letter, and legal (ADF only) size paper. They use laser diode...
Service Manual
Page 39
... "Service error codes" on page 2-8. Diagnostic information 2-1 Diagnostic information 7100-XXX Start CAUTION: Remove power from the printer before you set or clear. Always use the hand grips on the current status of the printer. User status messages provide the user with a print cartridge, paper jam, option, port, and so on the first line of the printer and be taken when they do not set the printer down. User error messages are indicated by a two- "Ready" displays on . If a service error code displays, go to repair...
... "Service error codes" on page 2-8. Diagnostic information 2-1 Diagnostic information 7100-XXX Start CAUTION: Remove power from the printer before you set or clear. Always use the hand grips on the current status of the printer. User status messages provide the user with a print cartridge, paper jam, option, port, and so on the first line of the printer and be taken when they do not set the printer down. User error messages are indicated by a two- "Ready" displays on . If a service error code displays, go to repair...
Service Manual
Page 46
... Tray - Paper Size, Load Tray 1 Paper Size, Load Tray 2 Paper Size, Load Tray Paper) Paper Change Load Paper Paper Error Load Tray 1 Tray (1, 2) Missing Toner Low (C,M,Y,K) C/M/Y/K Toner Empty Replace Toner C/M/Y/K Waste Pack Full OPC Exhausted Replace OPC Belt OPC Belt Life Replace OPC Belt Fuser Life Replace Fuser TR Belt Life Replace Transfer Belt Missing install Fuser Unit Description Action The upper or lower paper Fill up the paper tray(s) or replace the media with a new transfer belt unit. If the problem persists, see "Toner low/empty service check" on the printer and drive...
... Tray - Paper Size, Load Tray 1 Paper Size, Load Tray 2 Paper Size, Load Tray Paper) Paper Change Load Paper Paper Error Load Tray 1 Tray (1, 2) Missing Toner Low (C,M,Y,K) C/M/Y/K Toner Empty Replace Toner C/M/Y/K Waste Pack Full OPC Exhausted Replace OPC Belt OPC Belt Life Replace OPC Belt Fuser Life Replace Fuser TR Belt Life Replace Transfer Belt Missing install Fuser Unit Description Action The upper or lower paper Fill up the paper tray(s) or replace the media with a new transfer belt unit. If the problem persists, see "Toner low/empty service check" on the printer and drive...
Service Manual
Page 47
...the ADF. feed roller removal" on page 2-32. Perform scanner calibration. If the scanner lock is jamming inside the MFP. install proper brand of life. If error persists, see "Missing toner cartridge service check" on page 4-32. instructions to clear message and continue printing. install a supported cartridge. Paper Jam B Paper is in tray 2 are for instructions to clear the jam. ADF Jam A sheet of paper is not installed. Close the ADF cover. Missing install Transfer Roller The transfer roller is jammed in tray 1 are at its end of calibration. Cover Open...
...the ADF. feed roller removal" on page 2-32. Perform scanner calibration. If the scanner lock is jamming inside the MFP. install proper brand of life. If error persists, see "Missing toner cartridge service check" on page 4-32. instructions to clear message and continue printing. install a supported cartridge. Paper Jam B Paper is in tray 2 are for instructions to clear the jam. ADF Jam A sheet of paper is not installed. Close the ADF cover. Missing install Transfer Roller The transfer roller is jammed in tray 1 are at its end of calibration. Cover Open...
Service Manual
Page 49
... reset after removing paper. The transfer roll is USB-attached, see "Network service check" on page 2-8, and follow the action suggested. Paper jams in the ADF. Diagnostic information 2-11 Black copies from the flatbed. See "Main motor service check" on page 2-63. See "Printer no power service check" on page 2-36. See "OPC belt (photodeveloper) cartridge drive service check" on page 2-38. See "Operator panel service check" on page 2-3. See "User attendance messages" on page 2-40. See "Service error codes" on page 2-40. Check the scanner lock switch. Transfer belt unit makes...
... reset after removing paper. The transfer roll is USB-attached, see "Network service check" on page 2-8, and follow the action suggested. Paper jams in the ADF. Diagnostic information 2-11 Black copies from the flatbed. See "Main motor service check" on page 2-63. See "Printer no power service check" on page 2-36. See "OPC belt (photodeveloper) cartridge drive service check" on page 2-38. See "Operator panel service check" on page 2-3. See "User attendance messages" on page 2-40. See "Service error codes" on page 2-40. Check the scanner lock switch. Transfer belt unit makes...
Service Manual
Page 63
... shorted pins. rear cover removal" on page 4-39. HVPS connection service check No Properly connect LCN cable. If error clears, problem solved, otherwise go to step 3. Properly connect LCN cable. Also ensure that connects engine controller board HVCN and HVPS BCN1. See "High voltage power supply (HVPS) removal" on page 4-17. If error clears, problem solved, otherwise turn printer off , and remove items to step 4. 4 Does error clear? See "Engine controller board removal" on page 4-34. Replace engine controller board. Step...
... shorted pins. rear cover removal" on page 4-39. HVPS connection service check No Properly connect LCN cable. If error clears, problem solved, otherwise go to step 3. Properly connect LCN cable. Also ensure that connects engine controller board HVCN and HVPS BCN1. See "High voltage power supply (HVPS) removal" on page 4-17. If error clears, problem solved, otherwise turn printer off , and remove items to step 4. 4 Does error clear? See "Engine controller board removal" on page 4-34. Replace engine controller board. Step...
Service Manual
Page 78
... network card RJ-45 connector? Go to step 3. Assign the new port to step 3. Replace the operator panel. Try a different USB cable. Go to the driver. Go to step 2. Go to step 5. 5 Have the network admin try a new network Problem resolved. Go to step 2. Check to the USB cable. No Go to step 2. See "System board removal" on page 4-36. There is being used ? Network service check Step 1 2 3 4 Questions / actions Yes Ping the MFP using the address...
... network card RJ-45 connector? Go to step 3. Assign the new port to step 3. Replace the operator panel. Try a different USB cable. Go to the driver. Go to step 2. Go to step 5. 5 Have the network admin try a new network Problem resolved. Go to step 2. Check to the USB cable. No Go to step 2. See "System board removal" on page 4-36. There is being used ? Network service check Step 1 2 3 4 Questions / actions Yes Ping the MFP using the address...
Service Manual
Page 86
Replace toner cartridge. Replace photodeveloper cartridge. Foreign particles (paper dust, and so on page 4-8. See "Photodeveloper cartridge removal" on ) have adhered to perimeter parts of OPC belt and transfer belt. 2-48 Service Manual Problem area 1 Toner cartridge 2 Photodeveloper (OPC) cartridge 3 Debris Action Toner cartridge blade is damaged. Clean perimeter of mounting area of OPC belt and transfer unit belt. OPC belt surface is deformed. 7100-XXX Black line service check A fine black line appears in printer image.
Replace toner cartridge. Replace photodeveloper cartridge. Foreign particles (paper dust, and so on page 4-8. See "Photodeveloper cartridge removal" on ) have adhered to perimeter parts of OPC belt and transfer belt. 2-48 Service Manual Problem area 1 Toner cartridge 2 Photodeveloper (OPC) cartridge 3 Debris Action Toner cartridge blade is damaged. Clean perimeter of mounting area of OPC belt and transfer unit belt. OPC belt surface is deformed. 7100-XXX Black line service check A fine black line appears in printer image.