Clearing Jams Guide
Page 1
...resume printing. 202 Paper Jam CAUTION: The fuser area is hot. If jams do occur with print media, try feeding one sheet at a time through the multipurpose feeder. • Do not use print media that you have loaded. Lexmark™ X342 Clearing Jams Guide Avoiding jams The following hints... can cause print quality problems. 3 Remove the jammed paper by the stack line on the handle to remove the print cartridge assembly. 5 Close...
...resume printing. 202 Paper Jam CAUTION: The fuser area is hot. If jams do occur with print media, try feeding one sheet at a time through the multipurpose feeder. • Do not use print media that you have loaded. Lexmark™ X342 Clearing Jams Guide Avoiding jams The following hints... can cause print quality problems. 3 Remove the jammed paper by the stack line on the handle to remove the print cartridge assembly. 5 Close...
Clearing Jams Guide
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... 241/242 Paper Jam 1 Open the appropriate paper tray. 4 Press Start to resume. Note: To prevent document jams, use the scanner glass rather than the ADF for thick, thin, or a mixed set of the MFP. 2 Remove the jammed paper by gently pulling it straight out. 2 Remove the jammed paper by gently ...load the documents back into the ADF. Note: If you receive a 241.18 paper jam at the start of a print job, verify that the media settings match the acutal media size. 251 Paper Jam 1 Remove the jammed paper by gently pulling it straight out of documents. 4 Press Start to resume printing....
... 241/242 Paper Jam 1 Open the appropriate paper tray. 4 Press Start to resume. Note: To prevent document jams, use the scanner glass rather than the ADF for thick, thin, or a mixed set of the MFP. 2 Remove the jammed paper by gently pulling it straight out. 2 Remove the jammed paper by gently ...load the documents back into the ADF. Note: If you receive a 241.18 paper jam at the start of a print job, verify that the media settings match the acutal media size. 251 Paper Jam 1 Remove the jammed paper by gently pulling it straight out of documents. 4 Press Start to resume printing....
Troubleshooting Guide
Page 1
...software, be below the max fill line on the X342n. Unable to connect over a network is not functioning properly or a communications error message appears, you may... of the paper tray. • Do not remove the paper from the computer. 2 From the desktop, click Start Programs Lexmark Lexmark Software Uninstall....paper jams. • Use only recommended print materials. • Do not mix paper types in the paper tray. • Do not use creased, damp, or curled paper. • Flex, fan, and straighten the paper before loading. • Make sure the adjustable paper...
...software, be below the max fill line on the X342n. Unable to connect over a network is not functioning properly or a communications error message appears, you may... of the paper tray. • Do not remove the paper from the computer. 2 From the desktop, click Start Programs Lexmark Lexmark Software Uninstall....paper jams. • Use only recommended print materials. • Do not mix paper types in the paper tray. • Do not use creased, damp, or curled paper. • Flex, fan, and straighten the paper before loading. • Make sure the adjustable paper...
Troubleshooting Guide
Page 4
or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that the paper size settings match the paper in the tray. Telephone - Answering machine • Check the telephone wall jack. 1...the ADF or on hold or paused. 1 Click Start Settings Printers and Faxes or Printers. Can receive but not receive faxes • Load paper to print any paper jams. • Call Waiting can disrupt fax transmissions. Handset - Can send but not send...
or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that the paper size settings match the paper in the tray. Telephone - Answering machine • Check the telephone wall jack. 1...the ADF or on hold or paused. 1 Click Start Settings Printers and Faxes or Printers. Can receive but not receive faxes • Load paper to print any paper jams. • Call Waiting can disrupt fax transmissions. Handset - Can send but not send...
User's Guide
Page 5
Making a copy ...51 Collating copies...52 Copying multiple pages onto a single sheet (Paper Saver 52 Enlarging or reducing an image 53 Chapter 8: Scanning 54 Scanning documents using the control panel (USB attach only 55 Scanning...MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10: Troubleshooting 71 Setup troubleshooting ...72 Removing and reinstalling the drivers software 74 Jams and misfeeds troubleshooting 75 Clearing a paper jam 76 Print and copy troubleshooting 84 Print quality troubleshooting 85 Scan troubleshooting ...88...
Making a copy ...51 Collating copies...52 Copying multiple pages onto a single sheet (Paper Saver 52 Enlarging or reducing an image 53 Chapter 8: Scanning 54 Scanning documents using the control panel (USB attach only 55 Scanning...MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10: Troubleshooting 71 Setup troubleshooting ...72 Removing and reinstalling the drivers software 74 Jams and misfeeds troubleshooting 75 Clearing a paper jam 76 Print and copy troubleshooting 84 Print quality troubleshooting 85 Scan troubleshooting ...88...
User's Guide
Page 30
The top edge of the sheet should be placed at the front of the tray. 6 Make sure the paper is below the maximum fill lines on the left inside wall of the tray. Note: Overloading paper may cause paper jams. Loading paper in the paper tray 30 5 Load the paper with the design side facing down . Note: Load letterhead paper with the print side facing down .
The top edge of the sheet should be placed at the front of the tray. 6 Make sure the paper is below the maximum fill lines on the left inside wall of the tray. Note: Overloading paper may cause paper jams. Loading paper in the paper tray 30 5 Load the paper with the design side facing down . Note: Load letterhead paper with the print side facing down .
User's Guide
Page 31
Incorrect adjustments may cause paper jams. 8 Close the paper tray. Loading paper in the paper tray 31 Note: If you experience problems with the paper feed, use the manual feeder. For more information, see Loading paper in the manual feeder on the front of the paper tray, shows the amount of paper. 7 Squeeze and adjust the paper guides until they lightly touch the side of the stack of paper currently in the tray. Note: The paper level indicator, on page 32. Note: Do not push the paper guides far enough to cause the materials to warp.
Incorrect adjustments may cause paper jams. 8 Close the paper tray. Loading paper in the paper tray 31 Note: If you experience problems with the paper feed, use the manual feeder. For more information, see Loading paper in the manual feeder on the front of the paper tray, shows the amount of paper. 7 Squeeze and adjust the paper guides until they lightly touch the side of the stack of paper currently in the tray. Note: The paper level indicator, on page 32. Note: Do not push the paper guides far enough to cause the materials to warp.
User's Guide
Page 38
... to avoid dark edges on the top. Rear paper exit You can use the rear paper exit for jobs requiring over 50 sheets of plain paper continuously. To use the rear paper exit, open or close the rear cover while printing. To avoid paper jams, do not open the rear cover. To use... the front output tray, make sure the rear cover is recommended for all paper types; 3 Close the top ...
... to avoid dark edges on the top. Rear paper exit You can use the rear paper exit for jobs requiring over 50 sheets of plain paper continuously. To use the rear paper exit, open or close the rear cover while printing. To avoid paper jams, do not open the rear cover. To use... the front output tray, make sure the rear cover is recommended for all paper types; 3 Close the top ...
User's Guide
Page 75
... on page 33 for each paper type. Paper stacks poorly in the front output slot. For more information about maximum loading amounts for more information, see Loading paper and original documents on page 28. against both sides of paper for each paper type. Symptom Solution Paper jam Clear the paper jam. See Loading various paper types on page 76. Extend...
... on page 33 for each paper type. Paper stacks poorly in the front output slot. For more information about maximum loading amounts for more information, see Loading paper and original documents on page 28. against both sides of paper for each paper type. Symptom Solution Paper jam Clear the paper jam. See Loading various paper types on page 76. Extend...
User's Guide
Page 76
... 200.xx Paper Jam 201.xx Paper Jam 202.xx Paper Jam 241.xx Paper Jam 242.xx Paper Jam 251.xx Paper Jam 290 Scanner Jam 291 Scanner Jam 292 Scanner Jam Location of jam MFP input sensor Between MFP input and exit sensors Paper exit sensor Tray 1 Tray 2 Manual Feeder ADF Go to... 200/201 Paper Jam on page 77 202 Paper Jam on page 80 241/242 Paper Jam on...
... 200.xx Paper Jam 201.xx Paper Jam 202.xx Paper Jam 241.xx Paper Jam 242.xx Paper Jam 251.xx Paper Jam 290 Scanner Jam 291 Scanner Jam 292 Scanner Jam Location of jam MFP input sensor Between MFP input and exit sensors Paper exit sensor Tray 1 Tray 2 Manual Feeder ADF Go to... 200/201 Paper Jam on page 77 202 Paper Jam on page 80 241/242 Paper Jam on...
User's Guide
Page 77
Warning: Do not leave the print cartridge assembly exposed to direct light for an extended period of the MFP, and open the front cover. 1 2 2 Pull on the handle to prevent burns. 1 Press the access button on the left side of time. Extended light exposure can cause print quality problems. Jams and misfeeds troubleshooting 77 Avoid contact with the fuser area to remove the print cartridge assembly. 200/201 Paper Jam CAUTION: The fuser area is hot.
Warning: Do not leave the print cartridge assembly exposed to direct light for an extended period of the MFP, and open the front cover. 1 2 2 Pull on the handle to prevent burns. 1 Press the access button on the left side of time. Extended light exposure can cause print quality problems. Jams and misfeeds troubleshooting 77 Avoid contact with the fuser area to remove the print cartridge assembly. 200/201 Paper Jam CAUTION: The fuser area is hot.
User's Guide
Page 79
5 Close the front cover. 6 Press Start to resume printing. Note: If you receive a 200.20 paper jam at the start of a print job, verify that the media settings match the acutal media size. Jams and misfeeds troubleshooting 79
5 Close the front cover. 6 Press Start to resume printing. Note: If you receive a 200.20 paper jam at the start of a print job, verify that the media settings match the acutal media size. Jams and misfeeds troubleshooting 79
User's Guide
Page 80
202 Paper Jam CAUTION: The fuser area is hot. Avoid contact with the fuser area to prevent burns. 1 Open the rear cover. 2 Remove the jammed paper by gently pulling it straight out. 3 Close the rear cover. 4 Press Start to resume printing. Jams and misfeeds troubleshooting 80
202 Paper Jam CAUTION: The fuser area is hot. Avoid contact with the fuser area to prevent burns. 1 Open the rear cover. 2 Remove the jammed paper by gently pulling it straight out. 3 Close the rear cover. 4 Press Start to resume printing. Jams and misfeeds troubleshooting 80
User's Guide
Page 81
Jams and misfeeds troubleshooting 81 Open Tray 2 for 241 Paper Jam. Note: • Open Tray 1 for 242 Paper Jam. • 242 Paper Jam will only occur when Tray 2 is installed. • Tray 2 is optional and may be purchased separately. 2 Remove the jammed paper by gently pulling it straight out. 241/242 Paper Jam 1 Open the appropriate paper tray.
Jams and misfeeds troubleshooting 81 Open Tray 2 for 241 Paper Jam. Note: • Open Tray 1 for 242 Paper Jam. • 242 Paper Jam will only occur when Tray 2 is installed. • Tray 2 is optional and may be purchased separately. 2 Remove the jammed paper by gently pulling it straight out. 241/242 Paper Jam 1 Open the appropriate paper tray.
User's Guide
Page 82
Note: If you receive a 241.18 paper jam at the start of a print job, verify that the media settings match the acutal media size. 251 Paper Jam 1 Remove the jammed paper by gently pulling it straight out of the MFP. 2 Press Start to resume printing. Jams and misfeeds troubleshooting 82 3 Insert the paper tray. 4 Press Start to resume printing.
Note: If you receive a 241.18 paper jam at the start of a print job, verify that the media settings match the acutal media size. 251 Paper Jam 1 Remove the jammed paper by gently pulling it straight out of the MFP. 2 Press Start to resume printing. Jams and misfeeds troubleshooting 82 3 Insert the paper tray. 4 Press Start to resume printing.
User's Guide
Page 89
... troubleshooting on page 91. Check to obtain the keypad sequence for and clear any paper jams. Call Waiting can disrupt fax transmissions. To ensure the printer is finished before sending or receiving a fax. Can send but not receive faxes Load paper to the telephone line. Fax troubleshooting Problem Solution Cannot send or receive a fax... until the other device is working correctly. Place a test call to the telephone number to which you still do not hear a dial tone, connect the printer to make sure that have been stored in the...
... troubleshooting on page 91. Check to obtain the keypad sequence for and clear any paper jams. Call Waiting can disrupt fax transmissions. To ensure the printer is finished before sending or receiving a fax. Can send but not receive faxes Load paper to the telephone line. Fax troubleshooting Problem Solution Cannot send or receive a fax... until the other device is working correctly. Place a test call to the telephone number to which you still do not hear a dial tone, connect the printer to make sure that have been stored in the...
User's Guide
Page 92
...for the existing print job. For more information, see Installing a toner cartridge on page 62. 200.xx Paper Jam See 200/201 Paper Jam on page 77. 201.xx Paper Jam 202.xx Paper Jam See 202 Paper Jam on page 35. • Press Start to cancel the job. For more information, see Redistributing toner ... Press Stop to resume printing Note: Pressing Start may cause some of the toner cartridge by redistributing the toner. Problem Solution 34 Short paper Make sure the correct media type and size have enough memory to process the job. • Press Start to resume printing or ...
...for the existing print job. For more information, see Installing a toner cartridge on page 62. 200.xx Paper Jam See 200/201 Paper Jam on page 77. 201.xx Paper Jam 202.xx Paper Jam See 202 Paper Jam on page 35. • Press Start to cancel the job. For more information, see Redistributing toner ... Press Stop to resume printing Note: Pressing Start may cause some of the toner cartridge by redistributing the toner. Problem Solution 34 Short paper Make sure the correct media type and size have enough memory to process the job. • Press Start to resume printing or ...
User's Guide
Page 93
Problem 241.xx Paper Jam 242.xx Paper Jam 251.xx Paper Jam 290 Scanner Jam 291 Scanner Jam 292 Scanner Jam 9**.xx Service Solution See 241/242 Paper Jam on page 82. If the error message reappears, call a Lexmark service representative. See 251 Paper Jam on page 81. For authorized service representatives in your area, visit www.lexmark.com. Error messages troubleshooting 93 See 290/291/292 Scanner Jam on page 83. 1 Turn the power off for one minute. 2 Turn the power on.
Problem 241.xx Paper Jam 242.xx Paper Jam 251.xx Paper Jam 290 Scanner Jam 291 Scanner Jam 292 Scanner Jam 9**.xx Service Solution See 241/242 Paper Jam on page 82. If the error message reappears, call a Lexmark service representative. See 251 Paper Jam on page 81. For authorized service representatives in your area, visit www.lexmark.com. Error messages troubleshooting 93 See 290/291/292 Scanner Jam on page 83. 1 Turn the power off for one minute. 2 Turn the power on.
User's Guide
Page 102
Index A ADF loading original documents 36 paper capacity 36 B broadcast fax 44 buttons, control panel 20 C canceling fax job 50 using Stop button 22 card stock 34 cartridge error 91 cartridge, toner ... statement 94 emission statement 94 enlarging an image 53 entering characters 50 envelopes loading 33 printing 39 error messages 200 Paper Jam 92 201 Paper Jam 92 202 Paper Jam 92 241 Paper Jam 93 242 Paper Jam 93 251 Paper Jam 93 Change Cartridge 91 Change Media 91 close front door 91 Defective Toner Cartridge 91 Digital Line Detected 91 Fax...
Index A ADF loading original documents 36 paper capacity 36 B broadcast fax 44 buttons, control panel 20 C canceling fax job 50 using Stop button 22 card stock 34 cartridge error 91 cartridge, toner ... statement 94 emission statement 94 enlarging an image 53 entering characters 50 envelopes loading 33 printing 39 error messages 200 Paper Jam 92 201 Paper Jam 92 202 Paper Jam 92 241 Paper Jam 93 242 Paper Jam 93 251 Paper Jam 93 Change Cartridge 91 Change Media 91 close front door 91 Defective Toner Cartridge 91 Digital Line Detected 91 Fax...
User's Guide
Page 103
...group (broadcast) 44 FCC statement 94 forwarding faxes 46 front cover 18 front output slot 18 I installing additional paper tray 11 control panel overlay 10 software 12, 13 J jams and misfeeds troubleshooting 75 K keypad, using 50 L labels 33 loading card stock 33 documents into the ADF ... 25 noise emission levels 100 O output location front output tray 38 rear paper exit 38 selecting 38 overlay, installing 10 P paper loading 28, 32 paper jam 76 paper saver 40, 52 paper size, setting 35 paper tray,installing 11 paper type, setting 35 pause 45 Phone Book adding shortcuts 47 deleting shortcuts 48...
...group (broadcast) 44 FCC statement 94 forwarding faxes 46 front cover 18 front output slot 18 I installing additional paper tray 11 control panel overlay 10 software 12, 13 J jams and misfeeds troubleshooting 75 K keypad, using 50 L labels 33 loading card stock 33 documents into the ADF ... 25 noise emission levels 100 O output location front output tray 38 rear paper exit 38 selecting 38 overlay, installing 10 P paper loading 28, 32 paper jam 76 paper saver 40, 52 paper size, setting 35 paper tray,installing 11 paper type, setting 35 pause 45 Phone Book adding shortcuts 47 deleting shortcuts 48...