Troubleshooting Guide
Page 2
...reinstall the software. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure the guides are against both sides. • For copies, adjust the darkness settings by ...control panel menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to return ...
...reinstall the software. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure the guides are against both sides. • For copies, adjust the darkness settings by ...control panel menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to return ...
Troubleshooting Guide
Page 3
...AaBbCc AaBbCc AaBbCc AaBbCc • Use only new, dry paper. • You may be able to the Ready prompt. • Replace the toner cartridge. If this does not work , install a new print cartridge. Gray background AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc • For copies, adjust the ...For more information, see the User's Guide. Page skew AAAAaAaaaBaBBBbBbbbCbCCCCccccc • Make sure the paper guides in the tray. • Replace the toner cartridge. For more information, see the User's Guide. • Make sure that the paper type settings match the paper in the tray are ...
...AaBbCc AaBbCc AaBbCc AaBbCc • Use only new, dry paper. • You may be able to the Ready prompt. • Replace the toner cartridge. If this does not work , install a new print cartridge. Gray background AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc • For copies, adjust the ...For more information, see the User's Guide. Page skew AAAAaAaaaBaBBBbBbbbCbCCCCccccc • Make sure the paper guides in the tray. • Replace the toner cartridge. For more information, see the User's Guide. • Make sure that the paper type settings match the paper in the tray are ...
Troubleshooting Guide
Page 4
...the display. Disable this feature before sending the scan job. For more information, see the User's Guide. • If replacing the toner cartridge does not correct the problem, replace the photoconductor. Scan was unsuccessful • Restart the computer. • Remove and reinstall the... Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that it directly to Set As Default. Telephone - Handset - Black pages • Replace the toner cartridge. Power supply - Partial document scans • Make sure ...
...the display. Disable this feature before sending the scan job. For more information, see the User's Guide. • If replacing the toner cartridge does not correct the problem, replace the photoconductor. Scan was unsuccessful • Restart the computer. • Remove and reinstall the... Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that it directly to Set As Default. Telephone - Handset - Black pages • Replace the toner cartridge. Power supply - Partial document scans • Make sure ...
Troubleshooting Guide
Page 5
4 Press . 5 Press or appears. MFP receives a blank fax • Ask the sender to verify the original document was loaded correctly. • Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution. As ...
4 Press . 5 Press or appears. MFP receives a blank fax • Ask the sender to verify the original document was loaded correctly. • Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution. As ...
User's Guide
Page 5
... settings 58 Scanning over a network 58 Understanding Scan options 59 Chapter 9: Maintaining the MFP 61 Removing a toner cartridge 61 Installing a toner cartridge 62 Redistributing toner ...63 Replacing the photoconductor 65 Cleaning the MFP ...67 Cleaning the scanner glass 67 Cleaning the outside of ...the MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10:...
... settings 58 Scanning over a network 58 Understanding Scan options 59 Chapter 9: Maintaining the MFP 61 Removing a toner cartridge 61 Installing a toner cartridge 62 Redistributing toner ...63 Replacing the photoconductor 65 Cleaning the MFP ...67 Cleaning the scanner glass 67 Cleaning the outside of ...the MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10:...
User's Guide
Page 18
Load paper manually. Verify the level of the MFP 18 Understanding the parts of paper in the paper tray. Load paper automatically. Scan, copy, or fax a single-page document. Lock the scanner unit during transport. Release the front cover. Access the toner cartridge. Use the 7 Front output tray 8 Front cover 9 Paper tray 10 Manual feeder 11 Paper level indicator 12 Access button 13 Scanner glass 14 Scanner lock To Hold paper as it exits the MFP.
Load paper manually. Verify the level of the MFP 18 Understanding the parts of paper in the paper tray. Load paper automatically. Scan, copy, or fax a single-page document. Lock the scanner unit during transport. Release the front cover. Access the toner cartridge. Use the 7 Front output tray 8 Front cover 9 Paper tray 10 Manual feeder 11 Paper level indicator 12 Access button 13 Scanner glass 14 Scanner lock To Hold paper as it exits the MFP.
User's Guide
Page 61
9 Maintaining the MFP Removing a toner cartridge 1 Press the access button on the left side of the MFP, and open the front cover. 1 2 2 To remove the toner cartridge: a Press the button on page 70 for more information. Maintaining the MFP 61 b Remove the toner cartridge using the handle. 1 2 To return the empty toner cartridge, see Recycling Lexmark products on the print cartridge assembly.
9 Maintaining the MFP Removing a toner cartridge 1 Press the access button on the left side of the MFP, and open the front cover. 1 2 2 To remove the toner cartridge: a Press the button on page 70 for more information. Maintaining the MFP 61 b Remove the toner cartridge using the handle. 1 2 To return the empty toner cartridge, see Recycling Lexmark products on the print cartridge assembly.
User's Guide
Page 62
Installing a toner cartridge 1 If you are installing a new toner cartridge, remove the toner cartridge from the packaging, and gently shake four or five times to distribute the toner. 2 Gently slide the toner cartridge in until it locks into place. Installing a toner cartridge 62
Installing a toner cartridge 1 If you are installing a new toner cartridge, remove the toner cartridge from the packaging, and gently shake four or five times to distribute the toner. 2 Gently slide the toner cartridge in until it locks into place. Installing a toner cartridge 62
User's Guide
Page 63
For more information, see Removing a toner cartridge on page 61 and Installing a toner cartridge on page 62. 1 Press the access button on the display is 88 Toner Low. Note: The front cover must be closed to start a new print, copy, scan, or fax job. Redistributing toner Redistribute the toner if you are dissatisfied with print quality or if the error message on the left side of the MFP, and open the front cover. 1 2 Redistributing toner 63 Note: If the error message reappears after redistributing the toner, replace the toner cartridge. 3 Close the front cover.
For more information, see Removing a toner cartridge on page 61 and Installing a toner cartridge on page 62. 1 Press the access button on the display is 88 Toner Low. Note: The front cover must be closed to start a new print, copy, scan, or fax job. Redistributing toner Redistribute the toner if you are dissatisfied with print quality or if the error message on the left side of the MFP, and open the front cover. 1 2 Redistributing toner 63 Note: If the error message reappears after redistributing the toner, replace the toner cartridge. 3 Close the front cover.
User's Guide
Page 64
Note: If print quality does not improve, replace the toner cartridge. Redistributing toner 64 b Remove the toner cartridge using the handle. 1 2 3 Firmly shake the cartridge in all directions to distribute the toner. 4 Reinstall the cartridge, and close the front cover. 2 To remove the toner cartridge: a Press the button on the print cartridge assembly.
Note: If print quality does not improve, replace the toner cartridge. Redistributing toner 64 b Remove the toner cartridge using the handle. 1 2 3 Firmly shake the cartridge in all directions to distribute the toner. 4 Reinstall the cartridge, and close the front cover. 2 To remove the toner cartridge: a Press the button on the print cartridge assembly.
User's Guide
Page 66
Note: The toner cartridge snaps into the new photoconductor. 4 To remove the toner cartridge: a Press the button on the print cartridge assembly. Replacing the photoconductor 66 b Remove the toner cartridge using the handle. 5 Unpack the photoconductor kit. 6 Install the toner cartridge into place when correctly installed. 7 Reinstall the print cartridge assembly. 8 Press and hold Stop for three seconds to reset photoconductor recount. 9 Close the front cover.
Note: The toner cartridge snaps into the new photoconductor. 4 To remove the toner cartridge: a Press the button on the print cartridge assembly. Replacing the photoconductor 66 b Remove the toner cartridge using the handle. 5 Unpack the photoconductor kit. 6 Install the toner cartridge into place when correctly installed. 7 Reinstall the print cartridge assembly. 8 Press and hold Stop for three seconds to reset photoconductor recount. 9 Close the front cover.
User's Guide
Page 67
... sheet until it is replaced or if print quality problems occur. Cleaning the MFP To maintain print quality, follow these cleaning procedures each time the toner cartridge is clean and dry. 5 Close the top cover. Warning: Do not put water directly on the MFP or use ammonia-based cleaners or volatile...
... sheet until it is replaced or if print quality problems occur. Cleaning the MFP To maintain print quality, follow these cleaning procedures each time the toner cartridge is clean and dry. 5 Close the top cover. Warning: Do not put water directly on the MFP or use ammonia-based cleaners or volatile...
User's Guide
Page 68
... affect print quality. 1 Turn the MFP off, unplug the power cord, and then wait for the MFP to touch the transfer roller located under the toner cartridge. Cleaning the MFP 68 Warning: Do not touch the green photoconductor drum. 3 Place the print cartridge assembly on the handle to prevent burns. Avoid...
... affect print quality. 1 Turn the MFP off, unplug the power cord, and then wait for the MFP to touch the transfer roller located under the toner cartridge. Cleaning the MFP 68 Warning: Do not touch the green photoconductor drum. 3 Place the print cartridge assembly on the handle to prevent burns. Avoid...
User's Guide
Page 69
Cleaning the MFP 69 Cover it to light for more than a few minutes. Warning: • To prevent damage to the print cartridge assembly, do not expose it with a piece of paper, if necessary. • Do not touch the black transfer roller. 5 Reinsert the print cartridge assembly, and close the front cover. 6 Plug in the power cord and turn the MFP on. 4 With a dry, lint-free cloth, wipe away any dust and spilled toner from the print cartridge area.
Cleaning the MFP 69 Cover it to light for more than a few minutes. Warning: • To prevent damage to the print cartridge assembly, do not expose it with a piece of paper, if necessary. • Do not touch the black transfer roller. 5 Reinsert the print cartridge assembly, and close the front cover. 6 Plug in the power cord and turn the MFP on. 4 With a dry, lint-free cloth, wipe away any dust and spilled toner from the print cartridge area.
User's Guide
Page 70
... the computer screen. Part number Item Average yield X340A11G Return program toner cartridge (X340/X340n/X342n) 2500 standard pages1 X340H11G High yield return program toner cartridge (X342n) 6000 standard pages1 X340H22G Photoconductor kit Up to Lexmark for recycling: 1 Visit our Web site: www.lexmark.com/recycle. 2 Follow the instructions on approximately 5% coverage. Ordering supplies 70...
... the computer screen. Part number Item Average yield X340A11G Return program toner cartridge (X340/X340n/X342n) 2500 standard pages1 X340H11G High yield return program toner cartridge (X342n) 6000 standard pages1 X340H22G Photoconductor kit Up to Lexmark for recycling: 1 Visit our Web site: www.lexmark.com/recycle. 2 Follow the instructions on approximately 5% coverage. Ordering supplies 70...
User's Guide
Page 84
on page 62. For more information, see Installing a toner cartridge on page 72. Print and copy troubleshooting 84 Restart the computer. Print and copy troubleshooting Problem MFP does not print or respond Print speed ... See Display is closed. Close all applications not in the document. Make sure the toner cartridge is normal. or Click Start Æ Control Panel Æ Printers and Other Hardware Æ Printers and Faxes. 2 Double-click the Lexmark X340/X340n/X342n icon. 3 Click Printer, and make sure no check mark appears next to Pause...
on page 62. For more information, see Installing a toner cartridge on page 72. Print and copy troubleshooting 84 Restart the computer. Print and copy troubleshooting Problem MFP does not print or respond Print speed ... See Display is closed. Close all applications not in the document. Make sure the toner cartridge is normal. or Click Start Æ Control Panel Æ Printers and Other Hardware Æ Printers and Faxes. 2 Double-click the Lexmark X340/X340n/X342n icon. 3 Click Printer, and make sure no check mark appears next to Pause...
User's Guide
Page 85
...panel menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to return... on page 63. Print quality troubleshooting 85 Print quality troubleshooting Problem Light or faded print AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Toner specs AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Print irregularities AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Vertical lines AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Solution...
...panel menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to return... on page 63. Print quality troubleshooting 85 Print quality troubleshooting Problem Light or faded print AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Toner specs AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Print irregularities AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Vertical lines AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Solution...
User's Guide
Page 86
...Horizontal stripes AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Gray background AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Toner smear Page skew AAAAaAaaaBaBBBbBbbbCbCCCCccccc Solution Replace the toner cartridge. For more information, see Installing a toner cartridge on page 35. For more information, see Loading paper in the tray... menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to...
...Horizontal stripes AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Gray background AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Toner smear Page skew AAAAaAaaaBaBBBbBbbbCbCCCCccccc Solution Replace the toner cartridge. For more information, see Installing a toner cartridge on page 35. For more information, see Loading paper in the tray... menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to...
User's Guide
Page 87
... be serviced. For more information, see Loading paper and original documents on page 65. For more information, see Installing a toner cartridge on page 62. Print quality troubleshooting 87 Black pages Replace the toner cartridge. Call a service representative. Problem Wrinkles or creases Solution Make sure paper is not too wet. Try paper from...
... be serviced. For more information, see Loading paper and original documents on page 65. For more information, see Installing a toner cartridge on page 62. Print quality troubleshooting 87 Black pages Replace the toner cartridge. Call a service representative. Problem Wrinkles or creases Solution Make sure paper is not too wet. Try paper from...
User's Guide
Page 90
...: • Check to verify the original document was loaded correctly. MFP receives a blank fax Ask the sender to make sure it if necessary. Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution. Fax...
...: • Check to verify the original document was loaded correctly. MFP receives a blank fax Ask the sender to make sure it if necessary. Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution. Fax...