Quick Reference
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... the wall outlet. 4 Turn on the computer. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. You may have problems, then try another USB port on the printer. Press and hold for any obvious damage. From the list.... 3 After one minute, reconnect the power cord into the power supply, and then plug the power cord into the USB port of the printhead. 3 Close the printer. MAKE SURE THE PRINT JOB IS NOT PAUSED MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER RECONNECT THE PRINTER...
... the wall outlet. 4 Turn on the computer. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. You may have problems, then try another USB port on the printer. Press and hold for any obvious damage. From the list.... 3 After one minute, reconnect the power cord into the power supply, and then plug the power cord into the USB port of the printhead. 3 Close the printer. MAKE SURE THE PRINT JOB IS NOT PAUSED MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER RECONNECT THE PRINTER...
Quick Reference
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...on page 48 • "Cannot send faxes" on the computer. Troubleshooting If the cartridges do not seem to fit, then make sure the printhead is finished. Note: Do not remove the alignment page until printing is properly seated, and then try another USB port on page 48 Printer... . RESTART THE COMPUTER AND TRY AGAIN REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER Cannot print through USB If the "Before you have problems, then try installing the cartridges again. 2 Load plain, unmarked paper. 3 From the printer control panel, navigate to: > Setup > > Maintenance > 4 Press the...
...on page 48 • "Cannot send faxes" on the computer. Troubleshooting If the cartridges do not seem to fit, then make sure the printhead is finished. Note: Do not remove the alignment page until printing is properly seated, and then try another USB port on page 48 Printer... . RESTART THE COMPUTER AND TRY AGAIN REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER Cannot print through USB If the "Before you have problems, then try installing the cartridges again. 2 Load plain, unmarked paper. 3 From the printer control panel, navigate to: > Setup > > Maintenance > 4 Press the...
Quick Reference
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... not respond 47 printer features 6 printer models 6 printer printing blank pages 46 printer problems, basic solutions 45 printer software installing 22 printhead aligning 18 printhead access area location 14 printhead nozzles cleaning 19 printing documents 25 network setup page 50 on both sides of the... 39 tray extension location 14 troubleshooting checking an unresponsive printer 45 contacting technical support 45 fax checklist 48 solving basic printer problems 45 wireless network 49 troubleshooting, fax cannot receive faxes 49 cannot run fax software 49 cannot send faxes 48 troubleshooting, ...
... not respond 47 printer features 6 printer models 6 printer printing blank pages 46 printer problems, basic solutions 45 printer software installing 22 printhead aligning 18 printhead access area location 14 printhead nozzles cleaning 19 printing documents 25 network setup page 50 on both sides of the... 39 tray extension location 14 troubleshooting checking an unresponsive printer 45 contacting technical support 45 fax checklist 48 solving basic printer problems 45 wireless network 49 troubleshooting, fax cannot receive faxes 49 cannot run fax software 49 cannot send faxes 48 troubleshooting, ...
User's Guide
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...turn off the printer. Software did not install If you continue to have connected to Yes, and then press . You may have problems, then try one or more of the printhead. 3 Close the printer. If the cable is not in the printers folder or as a printer option when sending a print job,... then try uninstalling and reinstalling the software. Note: If you encountered problems while installing, or if your printer does not appear in the ...
...turn off the printer. Software did not install If you continue to have connected to Yes, and then press . You may have problems, then try one or more of the printhead. 3 Close the printer. If the cable is not in the printers folder or as a printer option when sending a print job,... then try uninstalling and reinstalling the software. Note: If you encountered problems while installing, or if your printer does not appear in the ...
User's Guide
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... "Before you troubleshoot" checklist does not solve the problem, then try installing the cartridges again. 2 Load plain, unmarked paper. 3 From the printer control panel, navigate to: > Setup > > Maintenance > 4 Press the up or down arrow button to scroll to fit, then make sure the printhead is finished. Printer is in Sleep mode. An...
... "Before you troubleshoot" checklist does not solve the problem, then try installing the cartridges again. 2 Load plain, unmarked paper. 3 From the printer control panel, navigate to: > Setup > > Maintenance > 4 Press the up or down arrow button to scroll to fit, then make sure the printhead is finished. Printer is in Sleep mode. An...
User's Guide
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... is the number of the network connection. Try one or more of the following: • Open the printer to remove any obstructions to the printhead, and then close the printer. • Press to clear the message. Printer Memory Full Try one or more of the following: • Remove...or USB port. • Touch OK or press to clear the message. Printhead Error Remove and reinsert the printhead Warning-Potential Damage: Do not touch the cartridge contacts with bare hands to avoid damage and print quality problems. 1 Open the printer, and then lift the latch. Troubleshooting 134 Memory ...
... is the number of the network connection. Try one or more of the following: • Open the printer to remove any obstructions to the printhead, and then close the printer. • Press to clear the message. Printer Memory Full Try one or more of the following: • Remove...or USB port. • Touch OK or press to clear the message. Printhead Error Remove and reinsert the printhead Warning-Potential Damage: Do not touch the cartridge contacts with bare hands to avoid damage and print quality problems. 1 Open the printer, and then lift the latch. Troubleshooting 134 Memory ...
User's Guide
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If the problem persists, then contact customer support. Printhead Missing Try one or more of the following: • Install the printhead. 1 Open the printer, and then lift the carrier latch. Note: If removing and reinserting the printhead does not resolve the error, then turn off the printer, and then turn it clicks into place. 5 Close the printer. Troubleshooting 135 2 Remove the printhead. 3 Wipe the printhead contacts and the contacts inside the printhead carrier using a clean, lint‑free cloth. 4 Reinsert the printhead, and then close the latch until it back on.
If the problem persists, then contact customer support. Printhead Missing Try one or more of the following: • Install the printhead. 1 Open the printer, and then lift the carrier latch. Note: If removing and reinserting the printhead does not resolve the error, then turn off the printer, and then turn it clicks into place. 5 Close the printer. Troubleshooting 135 2 Remove the printhead. 3 Wipe the printhead contacts and the contacts inside the printhead carrier using a clean, lint‑free cloth. 4 Reinsert the printhead, and then close the latch until it back on.
User's Guide
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Troubleshooting 148 MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on . 2 Wait one or more of graphics and images in use. •...technical support. REFRESH YOUR NETWORK CONNECTIONS 1 If your computer. Computer slows down when printing If the "Before you troubleshoot" checklist does not solve the problem, then try using a different USB cable. CLOSE ALL APPLICATIONS NOT IN USE Temporarily close unused applications or end processes that are taking too much ...
Troubleshooting 148 MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on . 2 Wait one or more of graphics and images in use. •...technical support. REFRESH YOUR NETWORK CONNECTIONS 1 If your computer. Computer slows down when printing If the "Before you troubleshoot" checklist does not solve the problem, then try using a different USB cable. CLOSE ALL APPLICATIONS NOT IN USE Temporarily close unused applications or end processes that are taking too much ...
User's Guide
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...ADF tray location 11 adjusting dialing and ringer volume 87 adjusting speaker volume 87 advanced wireless setup 93 AliceBox 96 aligning the printhead 122 Alignment Problem 131 answering machine best settings for fax 88 setting up 67 appliances wireless network 116 assigning IP address 120 authentication 802.1X...faxes 153 cannot run fax software 154 cannot scan to computer over a network 150 cannot send faxes 152 cartridges, ink ordering 13 using genuine Lexmark 14 certificate request 108 Change to [Size] [Type] Paper 131 Change to [Size] Paper 131 changing default printing mode 48 changing page...
...ADF tray location 11 adjusting dialing and ringer volume 87 adjusting speaker volume 87 advanced wireless setup 93 AliceBox 96 aligning the printhead 122 Alignment Problem 131 answering machine best settings for fax 88 setting up 67 appliances wireless network 116 assigning IP address 120 authentication 802.1X...faxes 153 cannot run fax software 154 cannot scan to computer over a network 150 cannot send faxes 152 cartridges, ink ordering 13 using genuine Lexmark 14 certificate request 108 Change to [Size] [Type] Paper 131 Change to [Size] Paper 131 changing default printing mode 48 changing page...
User's Guide
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...problems, basic solutions 126 Printer Settings 79 printer software installing 30 uninstalling 29 printer status determining 95 printer, setting as default 47 printers supported 50 printhead aligning 122 printhead access area location 12 Printhead Cannot Move 134 printhead error 134 Printhead Missing 135 printhead nozzles cleaning 123 Printhead...101 R received history report 89 receiving faxes Auto Answer setting 84 automatically 84 manually 84 tips 84 recycling 7, 171 Lexmark products 16 WEEE statement 170 redial attempts, fax setting 78 redial time, fax setting 78 reducing an image 52 ...
...problems, basic solutions 126 Printer Settings 79 printer software installing 30 uninstalling 29 printer status determining 95 printer, setting as default 47 printers supported 50 printhead aligning 122 printhead access area location 12 Printhead Cannot Move 134 printhead error 134 Printhead Missing 135 printhead nozzles cleaning 123 Printhead...101 R received history report 89 receiving faxes Auto Answer setting 84 automatically 84 manually 84 tips 84 recycling 7, 171 Lexmark products 16 WEEE statement 170 redial attempts, fax setting 78 redial time, fax setting 78 reducing an image 52 ...
User's Guide
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...11 troubleshooting checking an unresponsive printer 126 contacting technical support 126 Continue button is unavailable 156 fax checklist 151 solving basic printer problems 126 wireless network 158 troubleshooting, copy scanner unit does not close 149 troubleshooting, copy and scan cannot scan to computer ... incorrect language appears on display 126 page does not print 127 printer does not respond 129 printer printing blank pages 129 printhead error 134 software did not install 127 troubleshooting, wireless cannot print over wireless network 159 changing wireless settings after installation (Mac...
...11 troubleshooting checking an unresponsive printer 126 contacting technical support 126 Continue button is unavailable 156 fax checklist 151 solving basic printer problems 126 wireless network 158 troubleshooting, copy scanner unit does not close 149 troubleshooting, copy and scan cannot scan to computer ... incorrect language appears on display 126 page does not print 127 printer does not respond 129 printer printing blank pages 129 printhead error 134 software did not install 127 troubleshooting, wireless cannot print over wireless network 159 changing wireless settings after installation (Mac...