Quick Reference
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About your printer About your printer Finding information about the printer The Quick Reference Guide contains instructions on troubleshooting printer setup issues as well as solving basic networking and faxing problems. For additional information, see the following: What...then select the printer program folder from any printer software program or application. The latest supplemental information, updates, Support Web site-http://support.lexmark.com online customer support, and telephone support 1 Available on the installation software CD. 2 Available on the installation software CD and on...
About your printer About your printer Finding information about the printer The Quick Reference Guide contains instructions on troubleshooting printer setup issues as well as solving basic networking and faxing problems. For additional information, see the following: What...then select the printer program folder from any printer software program or application. The latest supplemental information, updates, Support Web site-http://support.lexmark.com online customer support, and telephone support 1 Available on the installation software CD. 2 Available on the installation software CD and on...
Quick Reference
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... want , and then press . Step 2: Check the dial tone A dial tone lets you do not hear a dial tone, then review Step 1 or see the "Fax troubleshooting checklist" on the back of the printer, plug an analog telephone into the wall jack. 2 Listen for a dial tone. If you hear a dial tone, then...
... want , and then press . Step 2: Check the dial tone A dial tone lets you do not hear a dial tone, then review Step 1 or see the "Fax troubleshooting checklist" on the back of the printer, plug an analog telephone into the wall jack. 2 Listen for a dial tone. If you hear a dial tone, then...
Quick Reference
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... does not solve the problem, then try uninstalling and reinstalling the software. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online technical support • Contact numbers for...
... does not solve the problem, then try uninstalling and reinstalling the software. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online technical support • Contact numbers for...
Quick Reference
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...port is marked with . REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. Press and hold for three seconds to have problems, then try one minute, reconnect the power cord into the power supply, ... Note: If you continue to Macintosh users only. 1 With a document open the printer. 2 Make sure the cartridges are inserted correctly. Troubleshooting CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. If the cable is printing blank pages Blank pages may be caused...
...port is marked with . REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. Press and hold for three seconds to have problems, then try one minute, reconnect the power cord into the power supply, ... Note: If you continue to Macintosh users only. 1 With a document open the printer. 2 Make sure the cartridges are inserted correctly. Troubleshooting CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. If the cable is printing blank pages Blank pages may be caused...
Quick Reference
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...THE PRINTER IS NOT IN SLEEP MODE If the power light is blinking on page 48 REMOVE AND REINSTALL THE PRINTER SOFTWARE Fax troubleshooting • "Fax troubleshooting checklist" on page 48 • "Cannot send faxes" on and off the printer. Press and hold for your printer software ... Enter, or click OK. A cleaning page prints. 5 Load plain, unmarked paper. 6 From the Maintenance menu screen, press the up the printer. Troubleshooting If the cartridges do not seem to fit, then make sure the printhead is properly seated, and then try installing the cartridges again. 2 Load plain...
...THE PRINTER IS NOT IN SLEEP MODE If the power light is blinking on page 48 REMOVE AND REINSTALL THE PRINTER SOFTWARE Fax troubleshooting • "Fax troubleshooting checklist" on page 48 • "Cannot send faxes" on and off the printer. Press and hold for your printer software ... Enter, or click OK. A cleaning page prints. 5 Load plain, unmarked paper. 6 From the Maintenance menu screen, press the up the printer. Troubleshooting If the cartridges do not seem to fit, then make sure the printhead is properly seated, and then try installing the cartridges again. 2 Load plain...
Quick Reference
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.... Connection checklist • Make sure that the printer and other topics in this section. Cannot send faxes If the "Fax troubleshooting checklist" does not solve the problem, then try one or more of the following hardware, if applicable: Power supply Answering machine... Dialing and Sending > > Max Send Speed > 2 Select a sending speed, and then press . Troubleshooting • "Cannot receive faxes" on page 49 • "Cannot run the fax software" on page 49 Fax troubleshooting checklist If you encounter problems sending and receiving faxes, then check the connection first: 1 Check for a ...
.... Connection checklist • Make sure that the printer and other topics in this section. Cannot send faxes If the "Fax troubleshooting checklist" does not solve the problem, then try one or more of the following hardware, if applicable: Power supply Answering machine... Dialing and Sending > > Max Send Speed > 2 Select a sending speed, and then press . Troubleshooting • "Cannot receive faxes" on page 49 • "Cannot run the fax software" on page 49 Fax troubleshooting checklist If you encounter problems sending and receiving faxes, then check the connection first: 1 Check for a ...
Quick Reference
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... IS CONNECTED TO AN ANALOG PORT The printer is not correct, enter the correct prefix, and then press . You may not be connected to troubleshoot the wireless printer, verify the following are using a PBX system, then make sure that converts digital signals into analog signals. If the printer runs... with the PostScript driver or the Universal Fax Driver. For more information on whether the printer is full. Cannot receive faxes If the "Fax troubleshooting checklist" does not solve the problem, then try connecting to free up space in so that the printer can receive it. 1 From the ...
... IS CONNECTED TO AN ANALOG PORT The printer is not correct, enter the correct prefix, and then press . You may not be connected to troubleshoot the wireless printer, verify the following are using a PBX system, then make sure that converts digital signals into analog signals. If the printer runs... with the PostScript driver or the Universal Fax Driver. For more information on whether the printer is full. Cannot receive faxes If the "Fax troubleshooting checklist" does not solve the problem, then try connecting to free up space in so that the printer can receive it. 1 From the ...
Quick Reference
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...wireless network. DISCONNECT FROM VPN SESSION When you are connected to another network through a VPN connection, you reinstall the software, check the troubleshooting checklist, and then do the following: TURN THE ACCESS POINT (WIRELESS ROUTER) OFF AND THEN BACK ON Wait one minute for more information... on printing a network setup page. This can locate the printer IP address by viewing the printer network setup page. Troubleshooting Print a network setup page to verify the SSID the printer is correct, then run the wireless setup again. • Your WEP ...
...wireless network. DISCONNECT FROM VPN SESSION When you are connected to another network through a VPN connection, you reinstall the software, check the troubleshooting checklist, and then do the following: TURN THE ACCESS POINT (WIRELESS ROUTER) OFF AND THEN BACK ON Wait one minute for more information... on printing a network setup page. This can locate the printer IP address by viewing the printer network setup page. Troubleshooting Print a network setup page to verify the SSID the printer is correct, then run the wireless setup again. • Your WEP ...
Quick Reference
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... Start and then click Run. 2 In the Start Search or Run box, type cmd. 3 Press Enter or click OK. 4 Type ipconfig, and then press Enter. Troubleshooting • From 8 to your wireless network. Note: If you do not know the IP address of the printer. MOVE YOUR ACCESS POINT AWAY FROM OTHER...
... Start and then click Run. 2 In the Start Search or Run box, type cmd. 3 Press Enter or click OK. 4 Type ipconfig, and then press Enter. Troubleshooting • From 8 to your wireless network. Note: If you do not know the IP address of the printer. MOVE YOUR ACCESS POINT AWAY FROM OTHER...
Quick Reference
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... then check the IP addresses again. From the printer control panel, navigate to is displayed in a safe place for Mac OS X version 10.5 or later. Troubleshooting In Mac OS X version 10.4 or earlier 1 From the Finder, navigate to: Applications > Internet Connect > AirPort The SSID of the network that the computer is...
... then check the IP addresses again. From the printer control panel, navigate to is displayed in a safe place for Mac OS X version 10.5 or later. Troubleshooting In Mac OS X version 10.4 or earlier 1 From the Finder, navigate to: Applications > Internet Connect > AirPort The SSID of the network that the computer is...
Quick Reference
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... the printer and computer have valid IP addresses and the network is not already checked. 7 Click Apply > OK, and then try to assign IP addresses. Troubleshooting 53 • Make sure your DHCP server, which may also be your wireless router. The selected port has a check mark beside it in the Port... Printer column to make sure you are not sure how to do this, then refer to the manual that it is operating correctly, then continue troubleshooting. Check the printer model in the Description column.
... the printer and computer have valid IP addresses and the network is not already checked. 7 Click Apply > OK, and then try to assign IP addresses. Troubleshooting 53 • Make sure your DHCP server, which may also be your wireless router. The selected port has a check mark beside it in the Port... Printer column to make sure you are not sure how to do this, then refer to the manual that it is operating correctly, then continue troubleshooting. Check the printer model in the Description column.
Quick Reference
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...send faxes 48 cartridges, ink ordering 17 checking an unresponsive printer 45 checking the dial tone 39 checklist before you troubleshoot 45 fax troubleshooting 48 cleaning printhead nozzles 19 Communication not available message 52 configuring e‑mail settings 31 configuring Wi‑Fi Protected...telephone service 35 DSL connection 34 standard telephone line connection 32 VoIP 34 fax troubleshooting cannot receive faxes 49 cannot run fax software 49 cannot send faxes 48 fax troubleshooting checklist 48 faxing Auto Answer setting 39 receiving automatically 42 receiving manually 42 sending...
...send faxes 48 cartridges, ink ordering 17 checking an unresponsive printer 45 checking the dial tone 39 checklist before you troubleshoot 45 fax troubleshooting 48 cleaning printhead nozzles 19 Communication not available message 52 configuring e‑mail settings 31 configuring Wi‑Fi Protected...telephone service 35 DSL connection 34 standard telephone line connection 32 VoIP 34 fax troubleshooting cannot receive faxes 49 cannot run fax software 49 cannot send faxes 48 fax troubleshooting checklist 48 faxing Auto Answer setting 39 receiving automatically 42 receiving manually 42 sending...
Quick Reference
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... splitter 34 PictBridge and USB port location 14 power supply with port location 14 Print dialog launching 23 print job canceling 26 print troubleshooting cannot delete documents from print queue 47 printer features 6 models 6 setting up 6 printer control panel buttons 15 location 14 using ...on wired network (Macintosh) 44 on wired network (Windows) 44 on wireless network (Macintosh) 43 on wireless network (Windows) 43 setup troubleshooting cannot print through USB 47 incorrect language appears on display 45 installation screen did not appear automatically 45 page does not print 46 printer ...
... splitter 34 PictBridge and USB port location 14 power supply with port location 14 Print dialog launching 23 print job canceling 26 print troubleshooting cannot delete documents from print queue 47 printer features 6 models 6 setting up 6 printer control panel buttons 15 location 14 using ...on wired network (Macintosh) 44 on wired network (Windows) 44 on wireless network (Macintosh) 43 on wireless network (Windows) 43 setup troubleshooting cannot print through USB 47 incorrect language appears on display 45 installation screen did not appear automatically 45 page does not print 46 printer ...
Quick Reference
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... 44 wireless network information needed for setting up wireless printing 43 installing printer on (Macintosh) 43 installing printer on (Windows) 43 troubleshooting 49 wireless setup information needed for 43 wireless troubleshooting cannot print over wireless network 50 Wi‑Fi Protected Setup configuring manually 44 using 43 Wi‑Fi Protected Setup...
... 44 wireless network information needed for setting up wireless printing 43 installing printer on (Macintosh) 43 installing printer on (Windows) 43 troubleshooting 49 wireless setup information needed for 43 wireless troubleshooting cannot print over wireless network 50 Wi‑Fi Protected Setup configuring manually 44 using 43 Wi‑Fi Protected Setup...
User's Guide
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... printer 122 Maintaining ink cartridges...122 Cleaning the exterior of the printer...123 Cleaning the scanner glass...124 Moving the printer to another location 124 Troubleshooting 126 Before you troubleshoot...126 If Troubleshooting does not solve your problem 126 Setup troubleshooting...126 Understanding printer messages...131 Jams and misfeeds...
... printer 122 Maintaining ink cartridges...122 Cleaning the exterior of the printer...123 Cleaning the scanner glass...124 Moving the printer to another location 124 Troubleshooting 126 Before you troubleshoot...126 If Troubleshooting does not solve your problem 126 Setup troubleshooting...126 Understanding printer messages...131 Jams and misfeeds...
User's Guide
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Contents 5 Copy and scan troubleshooting...149 Fax troubleshooting...151 Network troubleshooting...156 Notices...167 Product information...167 Edition notice...167 Power consumption...171 Index...182
Contents 5 Copy and scan troubleshooting...149 Fax troubleshooting...151 Network troubleshooting...156 Notices...167 Product information...167 Edition notice...167 Power consumption...171 Index...182
User's Guide
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...://support.lexmark.com. http://support.lexmark.com Note: Select your region, and then select your printer model Help using printer software • Setting up and using the printer software The latest supplemental information, updates, and online technical support: • Troubleshooting hints and...support Find it ready when you contact support so that they may serve you looking for and maintaining the printer • Troubleshooting and solving problems Creating and customizing printer solutions, depending on your printer model • Configuring printer settings • Viewing...
...://support.lexmark.com. http://support.lexmark.com Note: Select your region, and then select your printer model Help using printer software • Setting up and using the printer software The latest supplemental information, updates, and online technical support: • Troubleshooting hints and...support Find it ready when you contact support so that they may serve you looking for and maintaining the printer • Troubleshooting and solving problems Creating and customizing printer solutions, depending on your printer model • Configuring printer settings • Viewing...
User's Guide
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... the ringer volume loud enough for a dial tone. If you to a telephone line through both the wall jack and the printer, then see the "Fax troubleshooting checklist" on the printer?
... the ringer volume loud enough for a dial tone. If you to a telephone line through both the wall jack and the printer, then see the "Fax troubleshooting checklist" on the printer?
User's Guide
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... utility 4 Follow the instructions on your printer: If the printer is currently set up the printer. 3 Select the USB printer. See "Selecting the printer" on troubleshooting specific connection types if you currently access your needs. Note: The printer supports one active local connection (USB) and one type of connection and that...
... utility 4 Follow the instructions on your printer: If the printer is currently set up the printer. 3 Select the USB printer. See "Selecting the printer" on troubleshooting specific connection types if you currently access your needs. Note: The printer supports one active local connection (USB) and one type of connection and that...