User's Guide
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Maintaining the printer 86 Maintaining ink cartridges...86 Cleaning the exterior of the printer...88 Cleaning the scanner glass...89 Troubleshooting 90 Before you troubleshoot...90 Using the Service Center to solve printer problems 90 If Troubleshooting does not solve your problem 90 Setup troubleshooting...90 Jams and misfeeds troubleshooting...96 Print troubleshooting...98 Copy and scan troubleshooting...101 Memory card troubleshooting...103 Wireless troubleshooting...105 Notices...123 Product information...123 Edition notice...123 Power consumption...126 Index...139 Contents 4
Maintaining the printer 86 Maintaining ink cartridges...86 Cleaning the exterior of the printer...88 Cleaning the scanner glass...89 Troubleshooting 90 Before you troubleshoot...90 Using the Service Center to solve printer problems 90 If Troubleshooting does not solve your problem 90 Setup troubleshooting...90 Jams and misfeeds troubleshooting...96 Print troubleshooting...98 Copy and scan troubleshooting...101 Memory card troubleshooting...103 Wireless troubleshooting...105 Notices...123 Product information...123 Edition notice...123 Power consumption...126 Index...139 Contents 4
User's Guide
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... for and maintaining the printer • Troubleshooting and solving problems Help using the printer software The latest supplemental information, updates, and online technical support: • Troubleshooting hints and tips • Frequently asked ...questions • Documentation • Driver downloads • Live chat support • E-mail support Telephone support Find it ready when you contact support so that they may serve you looking for your region or country can be found on the Support Web site (http://support.lexmark...
... for and maintaining the printer • Troubleshooting and solving problems Help using the printer software The latest supplemental information, updates, and online technical support: • Troubleshooting hints and tips • Frequently asked ...questions • Documentation • Driver downloads • Live chat support • E-mail support Telephone support Find it ready when you contact support so that they may serve you looking for your region or country can be found on the Support Web site (http://support.lexmark...
User's Guide
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.... Printer software Use the LexmarkTM Printer Home (referred to as Printer Home) Lexmark Fast Pics (referred to as Fast Pics) Lexmark Toolbar (referred to as Toolbar) Lexmark Tools for Office (referred to as Tools for the printer. • Order... supplies. • Maintain ink cartridges. • Print a test page. • Register the printer. • Contact technical support. Scan a document and produce text that you can edit with the printer software if the printer has wireless capability. • Troubleshoot...
.... Printer software Use the LexmarkTM Printer Home (referred to as Printer Home) Lexmark Fast Pics (referred to as Fast Pics) Lexmark Toolbar (referred to as Toolbar) Lexmark Tools for Office (referred to as Tools for the printer. • Order... supplies. • Maintain ink cartridges. • Print a test page. • Register the printer. • Contact technical support. Scan a document and produce text that you can edit with the printer software if the printer has wireless capability. • Troubleshoot...
User's Guide
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...come with a document open , choose File > Print to access the Print dialog. • Access the printer utility. • Troubleshoot. • Order ink or supplies. • Contact Lexmark. • Check the printer software version installed on the features of copies to use. Note: With a document or photo open and...in Mac OS X version 10.5 or earlier) (referred to as All-In-One Center) Printer Settings (in Mac OS X version 10.6) or Lexmark AIO Setup Utility (in the Finder, or from the Finder desktop, double-click the printer folder. 2 Double-click the application that you purchased. ...
...come with a document open , choose File > Print to access the Print dialog. • Access the printer utility. • Troubleshoot. • Order ink or supplies. • Contact Lexmark. • Check the printer software version installed on the features of copies to use. Note: With a document or photo open and...in Mac OS X version 10.5 or earlier) (referred to as All-In-One Center) Printer Settings (in Mac OS X version 10.6) or Lexmark AIO Setup Utility (in the Finder, or from the Finder desktop, double-click the printer folder. 2 Double-click the application that you purchased. ...
User's Guide
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... type the SSID and security information when prompted. • If you are using WPS, make sure you type all of configuring computers and printers on troubleshooting specific connection types if you . In order to use WPS to : Printer Home > select your PIN. For Macintosh users 1 From the Applications folder in the...
... type the SSID and security information when prompted. • If you are using WPS, make sure you type all of configuring computers and printers on troubleshooting specific connection types if you . In order to use WPS to : Printer Home > select your PIN. For Macintosh users 1 From the Applications folder in the...
User's Guide
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... printer wirelessly. If the installation dialog does not appear after a minute, then click the CD icon on the desktop. 3 Double-click Lexmark Extras > Lexmark Setup Assistant. 4 Follow the instructions on troubleshooting-specific connection types if you have configured your printer for Windows to set up the printer. Attach the other end to the...
... printer wirelessly. If the installation dialog does not appear after a minute, then click the CD icon on the desktop. 3 Double-click Lexmark Extras > Lexmark Setup Assistant. 4 Follow the instructions on troubleshooting-specific connection types if you have configured your printer for Windows to set up the printer. Attach the other end to the...
User's Guide
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.... • Use the Service Center to printer maintenance tasks and customer support. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online technical support • Contact numbers for...
.... • Use the Service Center to printer maintenance tasks and customer support. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online technical support • Contact numbers for...
User's Guide
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... does not solve the problem, then try one or more of the following : Troubleshooting 91 CHANGE THE LANGUAGE USING A BUTTON COMBINATION (IF YOU CANNOT READ THE CURRENT LANGUAGE) 1 Turn the printer off the printer. 2 Press and hold down and , ... from the print queue" on page 95 • "Cannot print through USB" on page 95 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the...
... does not solve the problem, then try one or more of the following : Troubleshooting 91 CHANGE THE LANGUAGE USING A BUTTON COMBINATION (IF YOU CANNOT READ THE CURRENT LANGUAGE) 1 Turn the printer off the printer. 2 Press and hold down and , ... from the print queue" on page 95 • "Cannot print through USB" on page 95 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the...
User's Guide
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Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Warning-Potential Damage: Do not touch the printhead nozzles. 3 Wipe the printhead contacts using a clean, lint-free cloth. 4 Reinsert the printhead, and then close the latch until it clicks. 5 Close the printer. Troubleshooting 92 REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 2 Remove the printhead.
Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Warning-Potential Damage: Do not touch the printhead nozzles. 3 Wipe the printhead contacts using a clean, lint-free cloth. 4 Reinsert the printhead, and then close the latch until it clicks. 5 Close the printer. Troubleshooting 92 REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 2 Remove the printhead.
User's Guide
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... and then click Print. SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB Note: This solution applies to a defective port. Before you troubleshoot" checklist does not solve the problem, then try another USB port on , and then open , choose File > Print. 2 From the printer pop-...color slot of printers in the Printers folder or as a printer option when sending a print job, then try removing and reinstalling the software. Troubleshooting 93 If the cable is marked with a USB symbol. The cartridges should click firmly into the wall outlet, and then turn on the ...
... and then click Print. SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB Note: This solution applies to a defective port. Before you troubleshoot" checklist does not solve the problem, then try another USB port on , and then open , choose File > Print. 2 From the printer pop-...color slot of printers in the Printers folder or as a printer option when sending a print job, then try removing and reinstalling the software. Troubleshooting 93 If the cable is marked with a USB symbol. The cartridges should click firmly into the wall outlet, and then turn on the ...
User's Guide
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...control panel, press . 4 Press the arrow buttons to scroll to turn off the printer. The USB port is not in Power Saver mode. Troubleshooting 94 If the cable is printing blank pages Blank pages may have connected to have problems, then try either of the computer. Note: If you...: • For a USB-connected printer, remove and then reconnect the USB cable. • For a printer that is wirelessly connected, see the Wireless troubleshooting section. If your printer does not appear on page 12 for more information. You may be caused by improperly installed ink cartridges.
...control panel, press . 4 Press the arrow buttons to scroll to turn off the printer. The USB port is not in Power Saver mode. Troubleshooting 94 If the cable is printing blank pages Blank pages may have connected to have problems, then try either of the computer. Note: If you...: • For a USB-connected printer, remove and then reconnect the USB cable. • For a printer that is wirelessly connected, see the Wireless troubleshooting section. If your printer does not appear on page 12 for more information. You may be caused by improperly installed ink cartridges.
User's Guide
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... solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the wall outlet, and then turn on the printer. Troubleshooting 95 A cleaning page prints. 6 Press the arrow buttons to scroll to Deep Clean Printhead, and then press . Press printer. If the cable is in the...and off the printer, and then unplug the power cord from the wall outlet. 2 Gently remove the power supply from the print queue If you troubleshoot" checklist does not solve the problem, then try one or more of Power Saver mode, then reset the power: to print, then the computer and...
... solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the wall outlet, and then turn on the printer. Troubleshooting 95 A cleaning page prints. 6 Press the arrow buttons to scroll to Deep Clean Printhead, and then press . Press printer. If the cable is in the...and off the printer, and then unplug the power cord from the wall outlet. 2 Gently remove the power supply from the print queue If you troubleshoot" checklist does not solve the problem, then try one or more of Power Saver mode, then reset the power: to print, then the computer and...
User's Guide
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... while clearing jams. 1 Press to turn off the printer. 2 Check the paper tray or lift the scanner unit to check for jammed paper. Troubleshooting 96 The Device Manager opens. 4 Click the plus sign (+) beside Universal Serial Bus controllers. REMOVE AND REINSTALL THE PRINTER SOFTWARE Jams and misfeeds... troubleshooting • "Paper jam in the printer" on page 96 • "Paper jam in the paper support" on page 97 • "Paper jam in ...
... while clearing jams. 1 Press to turn off the printer. 2 Check the paper tray or lift the scanner unit to check for jammed paper. Troubleshooting 96 The Device Manager opens. 4 Click the plus sign (+) beside Universal Serial Bus controllers. REMOVE AND REINSTALL THE PRINTER SOFTWARE Jams and misfeeds... troubleshooting • "Paper jam in the printer" on page 96 • "Paper jam in the paper support" on page 97 • "Paper jam in ...
User's Guide
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... tear the paper while removing it. 4 Press to tear the paper while removing it out. Note: Be careful not to turn the printer back on . Troubleshooting 97 Avoid unnecessarily touching these parts while clearing jams. 1 Press to turn the printer back on . Paper jam in the duplex unit Note: The parts...
... tear the paper while removing it. 4 Press to tear the paper while removing it out. Note: Be careful not to turn the printer back on . Troubleshooting 97 Avoid unnecessarily touching these parts while clearing jams. 1 Press to turn the printer back on . Paper jam in the duplex unit Note: The parts...
User's Guide
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... with the paper.) • Check the loading instructions for your computer, resume the print job. CHECK PAPER LOADING • Load a smaller amount of the following : Troubleshooting 98 Try one or more of paper into the printer. • Load paper with the print side faceup. (If you... : CHECK PAPER CONDITION Use only new, unwrinkled paper. REMOVE EACH PAGE AS IT IS PRINTED ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Print troubleshooting • "Poor quality at the edges of the page If the "Before you are possible solutions if paper or specialty media misfeeds or skews, or...
... with the paper.) • Check the loading instructions for your computer, resume the print job. CHECK PAPER LOADING • Load a smaller amount of the following : Troubleshooting 98 Try one or more of paper into the printer. • Load paper with the print side faceup. (If you... : CHECK PAPER CONDITION Use only new, unwrinkled paper. REMOVE EACH PAGE AS IT IS PRINTED ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Print troubleshooting • "Poor quality at the edges of the page If the "Before you are possible solutions if paper or specialty media misfeeds or skews, or...
User's Guide
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...paper size that has "(Borderless)" in (Borderless). Streaks or lines on the File menu, then go to step 3. For example, if you troubleshoot" checklist does not solve the problem, then try one or more of the Print Setup tab, select Borderless. If you have to choose your ... users 1 With a photo open , click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 From the Paper Options area of the following: Troubleshooting 99 c From the Paper Size pop-up menu, choose a paper size that has "(Borderless)" in .) SELECT THE BORDERLESS PRINT FEATURE For Windows users 1 With a...
...paper size that has "(Borderless)" in (Borderless). Streaks or lines on the File menu, then go to step 3. For example, if you troubleshoot" checklist does not solve the problem, then try one or more of the Print Setup tab, select Borderless. If you have to choose your ... users 1 With a photo open , click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 From the Paper Options area of the following: Troubleshooting 99 c From the Paper Size pop-up menu, choose a paper size that has "(Borderless)" in .) SELECT THE BORDERLESS PRINT FEATURE For Windows users 1 With a...
User's Guide
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... the streaks or lines on the printed image, then contact technical support. Try one or more RAM. Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. • Minimize... RESET THE POWER OF THE ACCESS POINT (ROUTER) 1 Unplug the power cord from your system. CHECK THE INK LEVELS Replace low or empty ink cartridges. Troubleshooting 100
... the streaks or lines on the printed image, then contact technical support. Try one or more RAM. Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. • Minimize... RESET THE POWER OF THE ACCESS POINT (ROUTER) 1 Unplug the power cord from your system. CHECK THE INK LEVELS Replace low or empty ink cartridges. Troubleshooting 100
User's Guide
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Poor copy or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following :...SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER Troubleshooting 101 Copy and scan troubleshooting • "Copier or scanner does not respond" on page 103 Copier or scanner does not respond If ...the "Before you troubleshoot" checklist does not solve the problem, then try one or more of documents or photos" on page 102...
Poor copy or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following :...SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER Troubleshooting 101 Copy and scan troubleshooting • "Copier or scanner does not respond" on page 103 Copier or scanner does not respond If ...the "Before you troubleshoot" checklist does not solve the problem, then try one or more of documents or photos" on page 102...
User's Guide
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...CONNECTION 1 Check the USB cable for any obvious damage. RESTART THE COMPUTER ADD NETWORK PRINTERS THROUGH THE EDIT DEVICE LIST DIALOG If you troubleshoot" checklist does not solve the problem, then try another USB port on the computer. If the cable is the active application. MAKE ...8226; This is available only in Mac OS X version 10.6. • If you continue to have connected to : Scan Center > Preferences > General tab Troubleshooting 102 From the menu bar, navigate to a defective port. The USB port is marked with . Note: If you have several applications open , choose Browse...
...CONNECTION 1 Check the USB cable for any obvious damage. RESTART THE COMPUTER ADD NETWORK PRINTERS THROUGH THE EDIT DEVICE LIST DIALOG If you troubleshoot" checklist does not solve the problem, then try another USB port on the computer. If the cable is the active application. MAKE ...8226; This is available only in Mac OS X version 10.6. • If you continue to have connected to : Scan Center > Preferences > General tab Troubleshooting 102 From the menu bar, navigate to a defective port. The USB port is marked with . Note: If you have several applications open , choose Browse...
User's Guide
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... printer. • Make sure the memory card is the active application. Scanning takes too long or freezes the computer If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED USE ... card or flash drive" on page 104 • "Photos do not transfer from a memory card across a wireless network" on page 104 Memory card troubleshooting checklist Before you have several applications open, then make sure that the Scan Center is not damaged. • Make sure memory card contains supported file...
... printer. • Make sure the memory card is the active application. Scanning takes too long or freezes the computer If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED USE ... card or flash drive" on page 104 • "Photos do not transfer from a memory card across a wireless network" on page 104 Memory card troubleshooting checklist Before you have several applications open, then make sure that the Scan Center is not damaged. • Make sure memory card contains supported file...