Service Manual
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..., 122.14, and 122.15 error code service check 2-22 122.08 error code service check 2-23 122.10 error code service check 2-23 122.11 error code service check 2-24 122.12 error code service check 2-24 122.13 error code service check 2-24 148.xx error code service check 2-25 150.xx error code service check 2-26 151.xx error code service check 2-26 Table of...
..., 122.14, and 122.15 error code service check 2-22 122.08 error code service check 2-23 122.10 error code service check 2-23 122.11 error code service check 2-24 122.12 error code service check 2-24 122.13 error code service check 2-24 148.xx error code service check 2-25 150.xx error code service check 2-26 151.xx error code service check 2-26 Table of...
Service Manual
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... 2-51 900.xx RIP Software Error service check 2-51 925.02 error code service check 2-54 926.01 error code service check 2-54 927.03 error code service check 2-55 930.09 error code service check 2-55 940.xx error code service check 2-56 941.xx error code service check 2-58 942.xx error code service check 2-60 943.xx error code service check 2-62 956.xx...
... 2-51 900.xx RIP Software Error service check 2-51 925.02 error code service check 2-54 926.01 error code service check 2-54 927.03 error code service check 2-55 930.09 error code service check 2-55 940.xx error code service check 2-56 941.xx error code service check 2-58 942.xx error code service check 2-60 943.xx error code service check 2-62 956.xx...
Service Manual
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... quality is poor 2-100 Negative ghosting or faded image 2-101 Residual image 2-101 Uneven printing 2-101 Toner smears or rubs off the page with no error code displayed 2-102 Smudged or distorted images on fused page 2-102 Toner is on the back of the printed page 2-103 Light lines or streaks appear...
... quality is poor 2-100 Negative ghosting or faded image 2-101 Residual image 2-101 Uneven printing 2-101 Toner smears or rubs off the page with no error code displayed 2-102 Smudged or distorted images on fused page 2-102 Toner is on the back of the printed page 2-103 Light lines or streaks appear...
Service Manual
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Print quality: Colored lines, streaks, or smudges Go to "925.02 error code service check" on page 2-54. Go to "926.01 error code service check" on page 2-54. Go to "Close door/HVPS/printhead interlock switch service check" on page 4-68. Go to "POST incomplete-stapler cycles...94. If this does not correct the problem, go to "Black only retract (BOR) service check" on page 2-55. Diagnostic information 2-3 Go to "927.03 error code service check" on page 2-78. See "Operator panel assembly removal" on page 4-34. See "BOR drive assembly removal" on page 4-68. Go to "Entire ...
Print quality: Colored lines, streaks, or smudges Go to "925.02 error code service check" on page 2-54. Go to "926.01 error code service check" on page 2-54. Go to "Close door/HVPS/printhead interlock switch service check" on page 4-68. Go to "POST incomplete-stapler cycles...94. If this does not correct the problem, go to "Black only retract (BOR) service check" on page 2-55. Diagnostic information 2-3 Go to "927.03 error code service check" on page 2-78. See "Operator panel assembly removal" on page 4-34. See "BOR drive assembly removal" on page 4-68. Go to "Entire ...
Service Manual
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..., 243.xx, 244.xx) Go to "The printer detects paper low in down position stays in tray x when is installed (tray x) adequate paper is no error code displayed" on page 2-73. on page 2-103. 5061 Symptom Print quality: Light lines or streaks appear on the printed page Print quality: Light print Print...
..., 243.xx, 244.xx) Go to "The printer detects paper low in down position stays in tray x when is installed (tray x) adequate paper is no error code displayed" on page 2-73. on page 2-103. 5061 Symptom Print quality: Light lines or streaks appear on the printed page Print quality: Light print Print...
Service Manual
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... error code and paper jam message table Error codes and paper jam messages Error code Action User attendance messages 1xx service errors 100.01 ITU Error 100.02 ITU Error 100.xx (.03 through.99) 106.xx Printhead Error 107.xx Printhead Error 108.xx Printhead Error 109.xx Printhead Error 122.01 Fuser Error 122.02 Fuser Error 122.03 Fuser Error 122.04 Fuser Error...
... error code and paper jam message table Error codes and paper jam messages Error code Action User attendance messages 1xx service errors 100.01 ITU Error 100.02 ITU Error 100.xx (.03 through.99) 106.xx Printhead Error 107.xx Printhead Error 108.xx Printhead Error 109.xx Printhead Error 122.01 Fuser Error 122.02 Fuser Error 122.03 Fuser Error 122.04 Fuser Error...
Service Manual
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....14, and 122.15 error code service check" on page 4-27. 5061 Error codes and paper jam messages (continued) Error code 122.06 Fuser Error 122.07 Fuser Error 122.08 Fuser Error 122.09 Fuser Error 122.10 Fuser Error 122.11 Fuser Error 122.12 Fuser Error 122.13 Fuser Error 122.14 Fuser Error 122.15 Fuser Error 140.xx Motor 144.xx...
....14, and 122.15 error code service check" on page 4-27. 5061 Error codes and paper jam messages (continued) Error code 122.06 Fuser Error 122.07 Fuser Error 122.08 Fuser Error 122.09 Fuser Error 122.10 Fuser Error 122.11 Fuser Error 122.12 Fuser Error 122.13 Fuser Error 122.14 Fuser Error 122.15 Fuser Error 140.xx Motor 144.xx...
Service Manual
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5061 Error codes and paper jam messages (continued) Error code Action 2xx paper jams 200.03 Paper Jam Clear Paper Path 200.04 Paper Jam Clear Paper Path 200.05 Paper Jam Clear Paper Path ...
5061 Error codes and paper jam messages (continued) Error code Action 2xx paper jams 200.03 Paper Jam Clear Paper Path 200.04 Paper Jam Clear Paper Path 200.05 Paper Jam Clear Paper Path ...
Service Manual
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... 4-89. If removing the jammed media does not fix the problem, go to "241.xx paper jam service check" on page 2-41. Registration motor error- Media has jammed at the fuser. Open the printer right door to access the jam. If removing the jammed media does not fix the problem..., special media option, or HCIT option, depending on page 2-35. replace the registration motor. Narrow banner media is not supported. 5061 Error codes and paper jam messages (continued) Error code 200.72 Paper Jam Clear Paper Path 200.75 Paper Jam Clear Paper Path 200.92 Paper Jam Clear Paper Path 200.93...
... 4-89. If removing the jammed media does not fix the problem, go to "241.xx paper jam service check" on page 2-41. Registration motor error- Media has jammed at the fuser. Open the printer right door to access the jam. If removing the jammed media does not fix the problem..., special media option, or HCIT option, depending on page 2-35. replace the registration motor. Narrow banner media is not supported. 5061 Error codes and paper jam messages (continued) Error code 200.72 Paper Jam Clear Paper Path 200.75 Paper Jam Clear Paper Path 200.92 Paper Jam Clear Paper Path 200.93...
Service Manual
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...media does not fix the problem, replace the StapleSmart finisher option. Remove stapler cartridge to try and clear the error code. If removing the jammed media does not fix the problem, go to try and clear the error code. Open the finisher option front door to initiate priming and resume printing. General Engine Software... the printer off and on to "271.xx paper jam service check" on page 2-47. 5061 Error codes and paper jam messages (continued) Error code Action 250.xx Paper Jam Clear Paper Path 271.xx Paper Jam Clear Paper Path 272.xx Paper Jam Clear Paper Path 280.xx Paper ...
...media does not fix the problem, replace the StapleSmart finisher option. Remove stapler cartridge to try and clear the error code. If removing the jammed media does not fix the problem, go to try and clear the error code. Open the finisher option front door to initiate priming and resume printing. General Engine Software... the printer off and on to "271.xx paper jam service check" on page 2-47. 5061 Error codes and paper jam messages (continued) Error code Action 250.xx Paper Jam Clear Paper Path 271.xx Paper Jam Clear Paper Path 272.xx Paper Jam Clear Paper Path 280.xx Paper ...
Service Manual
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... the LVPS. The location of the failure is bad. See "System board removal" on page 4-89. 956.xx Service System Board Go to "943.xx error code service check" on page 2-56. Cyan TMC switch failure-Go to 950.29 NVRAM Failure Either the system board or the operator panel assembly you... just replaced was not a blank FRU. Black 950.00 to "940.xx error code service check" on page 2-62. If this does not fix the problem, replace the system board. See "System board removal" on page 4-68. 954.xx...
... the LVPS. The location of the failure is bad. See "System board removal" on page 4-89. 956.xx Service System Board Go to "943.xx error code service check" on page 2-56. Cyan TMC switch failure-Go to 950.29 NVRAM Failure Either the system board or the operator panel assembly you... just replaced was not a blank FRU. Black 950.00 to "940.xx error code service check" on page 2-62. If this does not fix the problem, replace the system board. See "System board removal" on page 4-68. 954.xx...
Service Manual
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5061 Error codes and paper jam messages (continued) Error code Action 962.xx RAM Memory Error There is an error in the memory installed in the memory option slot 2 on page 4-89. 982.xx comm Communications error detected by the specified device. If you do not have a spare memory option ..., replace the system board. If another memory option is available, switch the memory options to clear the error message, check the following : • Make sure you do not have downloaded the code in the specified slot x, x=1, 2 or 3. Check the following : • If installed, check ...
5061 Error codes and paper jam messages (continued) Error code Action 962.xx RAM Memory Error There is an error in the memory installed in the memory option slot 2 on page 4-89. 982.xx comm Communications error detected by the specified device. If you do not have a spare memory option ..., replace the system board. If another memory option is available, switch the memory options to clear the error message, check the following : • Make sure you do not have downloaded the code in the specified slot x, x=1, 2 or 3. Check the following : • If installed, check ...
Service Manual
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... Manual To assist the printer in determining the cause of the belt sensor. Remove the detensioner by a 100.02 ITU Error. 5061 Error codes and paper jam messages (continued) Error code 990.01 Action This error message indicates that an equipment check condition has occurred in the center before signal loss, it posts a 100.01 ITU...
... Manual To assist the printer in determining the cause of the belt sensor. Remove the detensioner by a 100.02 ITU Error. 5061 Error codes and paper jam messages (continued) Error code 990.01 Action This error message indicates that an equipment check condition has occurred in the center before signal loss, it posts a 100.01 ITU...
Service Manual
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... be replaced. Yes Go to step 5 Go to step 2 Replace the fuser assembly. See "100.01 ITU error service check" on page 4-44. Open the right side fuser access door. The voltage should be setting on and... "ITU assembly removal" on the system board. Position the shield on the top of the belt. Error code 122.01 may have to observe the lamp for a few minutes to the front plate of the ...on a solid, flat surface. Observe the hot roll lamp to the rear? 122.01 error code service check Hot fuser Error code 122.01 indicates that the printer must not shift more than 4 mm in the fuser assembly...
... be replaced. Yes Go to step 5 Go to step 2 Replace the fuser assembly. See "100.01 ITU error service check" on page 4-44. Open the right side fuser access door. The voltage should be setting on and... "ITU assembly removal" on the system board. Position the shield on the top of the belt. Error code 122.01 may have to observe the lamp for a few minutes to the front plate of the ...on a solid, flat surface. Observe the hot roll lamp to the rear? 122.01 error code service check Hot fuser Error code 122.01 indicates that the printer must not shift more than 4 mm in the fuser assembly...
Service Manual
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.... See "Fuser assembly removal" on page 4-89. Yes Go to reach the Ready prompt. Replace the LVPS assembly. 5061 122.02 error code service check Hot fuser Error code 122.02 displays whenever the printer detects a problem with the hot roll bearings, hot roll thermistor, or other hot roll parts. No...hot roll fuser lamp turns on the system board. See "LVPS assembly removal" on page 4-89. 122.03 error code service check Hot roll thermistor circuit is open If error code 122.03 displays, the printer detects a problem in the fuser assembly with the fuser running over temperature or ...
.... See "Fuser assembly removal" on page 4-89. Yes Go to reach the Ready prompt. Replace the LVPS assembly. 5061 122.02 error code service check Hot fuser Error code 122.02 displays whenever the printer detects a problem with the hot roll bearings, hot roll thermistor, or other hot roll parts. No...hot roll fuser lamp turns on the system board. See "LVPS assembly removal" on page 4-89. 122.03 error code service check Hot roll thermistor circuit is open If error code 122.03 displays, the printer detects a problem in the fuser assembly with the fuser running over temperature or ...
Service Manual
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...on page 4-44. Replace the fuser assembly. Replace the LVPS assembly. Remove the fuser from the printer. Is there continuity? Check to display the error code. Does the voltage measure approximately +3.3 V dc? See "Fuser assembly removal" on page 4-44. Remove the fuser from the printer. Measure the ...between pins 1 and 2 on the AC fuser connector on the system board. See "System board removal" on the system board. 5061 122.04 error code service check Cold hot roll Step 1 2 3 Actions and questions Measure the voltage on connector J17-11 on page 4-89. Yes Go to ...
...on page 4-44. Replace the fuser assembly. Replace the LVPS assembly. Remove the fuser from the printer. Is there continuity? Check to display the error code. Does the voltage measure approximately +3.3 V dc? See "Fuser assembly removal" on page 4-44. Remove the fuser from the printer. Measure the ...between pins 1 and 2 on the AC fuser connector on the system board. See "System board removal" on the system board. 5061 122.04 error code service check Cold hot roll Step 1 2 3 Actions and questions Measure the voltage on connector J17-11 on page 4-89. Yes Go to ...
Service Manual
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...and 2 on the AC fuser connector on page 4-53. Replace the LVPS assembly. Replace the system board. 5061 122.05 and 122.06 error code service check Error codes 122.05 and 122.-6 indicate that the hot roll lamp is installed correctly. Is there continuity? Do the lamps turn on , and allow... Reinstall the fuser assembly. See "LVPS assembly removal" on the fuser assembly. If this does not fix the problem, replace the fuser assembly. Error code 122.05 may not complete POR and continues to make sure that the fuser didn't increase in the fuser assembly with the hot roll bearings...
...and 2 on the AC fuser connector on page 4-53. Replace the LVPS assembly. Replace the system board. 5061 122.05 and 122.06 error code service check Error codes 122.05 and 122.-6 indicate that the hot roll lamp is installed correctly. Is there continuity? Do the lamps turn on , and allow... Reinstall the fuser assembly. See "LVPS assembly removal" on the fuser assembly. If this does not fix the problem, replace the fuser assembly. Error code 122.05 may not complete POR and continues to make sure that the fuser didn't increase in the fuser assembly with the hot roll bearings...
Service Manual
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5061 122.07, 122.14, and 122.15 error code service check Fuser assembly cam position is properly connected. Is the cable installed correctly? 4 Remove the fuser from the printer. Is the cable installed correctly? 6 ...
5061 122.07, 122.14, and 122.15 error code service check Fuser assembly cam position is properly connected. Is the cable installed correctly? 4 Remove the fuser from the printer. Is the cable installed correctly? 6 ...
Service Manual
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...replace the fuser assembly. See "System board removal" on page 4-89. See "System board removal" on page 4-89. No Problem resolved 122.10 error code service check Cold hot roll Step 1 2 3 Actions and questions Measure the voltage on connector J17-11 on , and allow it to see if .... Measure the voltage on connector J17-6 on page 4-53. No Replace the system board. Remove the fuser from the printer. 5061 122.08 error code service check Step 1 Actions and questions Replace the fuser assembly. Note: The printer may not complete POR and may continue to step 3 Install...
...replace the fuser assembly. See "System board removal" on page 4-89. See "System board removal" on page 4-89. No Problem resolved 122.10 error code service check Cold hot roll Step 1 2 3 Actions and questions Measure the voltage on connector J17-11 on , and allow it to see if .... Measure the voltage on connector J17-6 on page 4-53. No Replace the system board. Remove the fuser from the printer. 5061 122.08 error code service check Step 1 Actions and questions Replace the fuser assembly. Note: The printer may not complete POR and may continue to step 3 Install...
Service Manual
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... system board. See "LVPS assembly removal" on page 4-53. 3. See "LVPS assembly removal" on page 4-53. 122.12 error code service check Cold fuser If error code 122.08 displays, the printer has detected a problem in the fuser hot roll lamp circuity, fuser hot roll thermistor, system board,... or LVPS fuser control circuits. See "System board removal" on page 4-89. See "System board removal" on page 4-89. 122.13 error code service check Secondary hot roll thermistor circuit is under temperature during standby Step 1 2 Actions and questions Turn the printer on, and allow it ...
... system board. See "LVPS assembly removal" on page 4-53. 3. See "LVPS assembly removal" on page 4-53. 122.12 error code service check Cold fuser If error code 122.08 displays, the printer has detected a problem in the fuser hot roll lamp circuity, fuser hot roll thermistor, system board,... or LVPS fuser control circuits. See "System board removal" on page 4-89. See "System board removal" on page 4-89. 122.13 error code service check Secondary hot roll thermistor circuit is under temperature during standby Step 1 2 Actions and questions Turn the printer on, and allow it ...