User's Guide
Page 34
... replacing a supply or maintenance item that need to print quality problems. Symptom Blank pages Cause • The print cartridges are defective. • Your printer requires servicing. • Replace the print cartridges. Use the... print cartridges. • Call for information about a printer consumable. Solution • Replace the print cartridges. See Replace the image transfer unit and transfer roller. • Replace the image transfer unit. See Determining the status of its intended life. Check the operator panel for a message about other ways to identify...
... replacing a supply or maintenance item that need to print quality problems. Symptom Blank pages Cause • The print cartridges are defective. • Your printer requires servicing. • Replace the print cartridges. Use the... print cartridges. • Call for information about a printer consumable. Solution • Replace the print cartridges. See Replace the image transfer unit and transfer roller. • Replace the image transfer unit. See Determining the status of its intended life. Check the operator panel for a message about other ways to identify...
User's Guide
Page 36
...print cartridges. 2 If you still have the problem, replace the image transfer unit and transfer roller. See Replace the image transfer unit and transfer roller. • Replace the fuser. Streaked horizontal lines • The print cartridges, the transfer roller, image transfer unit, or fuser may be defective, ...empty, or worn. • Replace the print cartridges, the transfer roller, the image transfer unit, or fuser as needed. For information on Lexmark's Web site for more information. 34 Refer to high humidity. • You are using paper that does not...
...print cartridges. 2 If you still have the problem, replace the image transfer unit and transfer roller. See Replace the image transfer unit and transfer roller. • Replace the fuser. Streaked horizontal lines • The print cartridges, the transfer roller, image transfer unit, or fuser may be defective, ...empty, or worn. • Replace the print cartridges, the transfer roller, the image transfer unit, or fuser as needed. For information on Lexmark's Web site for more information. 34 Refer to high humidity. • You are using paper that does not...
User's Guide
Page 42
... on the multipurpose feeder. Off. 40 Make sure the stack of the tray or on Lexmark's Web site at the back of paper you remove the jammed paper. You have loaded too... the Setup Menu is set to the appropriate position for more information. 18 Solving paper feed problems Symptom Cause Solution Paper frequently jams. You are not set to Set Jam Recovery to Auto ...or On. Refer to high humidity. See Clearing the paper path, Clearing fuser jams, Clearing image transfer unit jams, or Clearing mailbox jams for detailed instructions. See Loading the trays for more ...
... on the multipurpose feeder. Off. 40 Make sure the stack of the tray or on Lexmark's Web site at the back of paper you remove the jammed paper. You have loaded too... the Setup Menu is set to the appropriate position for more information. 18 Solving paper feed problems Symptom Cause Solution Paper frequently jams. You are not set to Set Jam Recovery to Auto ...or On. Refer to high humidity. See Clearing the paper path, Clearing fuser jams, Clearing image transfer unit jams, or Clearing mailbox jams for detailed instructions. See Loading the trays for more ...
User's Guide
Page 51
... supplies. or Canada, call 1-800-438-2468 for information about Lexmark Authorized Supplies Dealers in your printer. Replacing maintenance items as needed helps you maintain top performance, optimize print quality, and avoid printing problems. Ordering a fuser When the 80 Fuser Maintenance or ITU/Fuser Maint... 88 Toner Low message appears on the bottom of this page. You can continue to order an image transfer unit. See Replacing the fuser and Replace the image transfer unit and transfer roller for more information. 24 Ordering supplies and maintenance items In the U.S. In...
... supplies. or Canada, call 1-800-438-2468 for information about Lexmark Authorized Supplies Dealers in your printer. Replacing maintenance items as needed helps you maintain top performance, optimize print quality, and avoid printing problems. Ordering a fuser When the 80 Fuser Maintenance or ITU/Fuser Maint... 88 Toner Low message appears on the bottom of this page. You can continue to order an image transfer unit. See Replacing the fuser and Replace the image transfer unit and transfer roller for more information. 24 Ordering supplies and maintenance items In the U.S. In...
User's Guide
Page 215
...does not reprint 40 Paper Jam message remains after clearing jam 40 print quality 32 black pages 32 blank pages 32 clipped images 36 ghost image of lighter text 36 gray background 33 incorrect margins 36 irregularities 34 paper curls once printed 36 print too dark 33 ... defaults 147 print hardware statistics 147 Printer Usage (Setup Menu) 159 printing font samples 69 menu settings page 68 problem solving clearing operator panel error messages 7 stopping printer 8 problems calling for service 44 cannot print with Stop button 8 Printer Language (Setup Menu) 159 printer memory option, removing...
...does not reprint 40 Paper Jam message remains after clearing jam 40 print quality 32 black pages 32 blank pages 32 clipped images 36 ghost image of lighter text 36 gray background 33 incorrect margins 36 irregularities 34 paper curls once printed 36 print too dark 33 ... defaults 147 print hardware statistics 147 Printer Usage (Setup Menu) 159 printing font samples 69 menu settings page 68 problem solving clearing operator panel error messages 7 stopping printer 8 problems calling for service 44 cannot print with Stop button 8 Printer Language (Setup Menu) 159 printer memory option, removing...
Service Manual
Page 37
...Print quality: 100% single color printed All black print All cyan print All magenta print All yellow print Print quality: blank page (no image) Print quality: evenly spaced horizontal marks or lines on the printed page Print quality: black line Go to "Blank page (no colors ...sounds 5 beeps and POST inoperative Operator panel: One pel or random pels are missing Paper feed problems, base printer Paper feed problems, integrated tray Paper feed problems, MPF Printer prints black only, no image)" on the printed page Print quality: light print Print quality: missing colors Print quality: uneven ...
...Print quality: 100% single color printed All black print All cyan print All magenta print All yellow print Print quality: blank page (no image) Print quality: evenly spaced horizontal marks or lines on the printed page Print quality: black line Go to "Blank page (no colors ...sounds 5 beeps and POST inoperative Operator panel: One pel or random pels are missing Paper feed problems, base printer Paper feed problems, integrated tray Paper feed problems, MPF Printer prints black only, no image)" on the printed page Print quality: light print Print quality: missing colors Print quality: uneven ...
Service Manual
Page 172
.... All the colors streaking at a different spot on page 4-37. 3 Vertical streaks in a single color, which color is probably caused by a problem in the print cartridge. Try a new print cartridge. Is the printhead contaminated? Are the vertical streaks in order: • Black print cartridge •...a single color? Light lines or streaks appear on the lens of contamination on the page Single color streaks outside the printed image? Replace the ITU assembly. If only one particular color plane. Step 1 Action and questions Print cartridge check - Check for the color having...
.... All the colors streaking at a different spot on page 4-37. 3 Vertical streaks in a single color, which color is probably caused by a problem in the print cartridge. Try a new print cartridge. Is the printhead contaminated? Are the vertical streaks in order: • Black print cartridge •...a single color? Light lines or streaks appear on the lens of contamination on the page Single color streaks outside the printed image? Replace the ITU assembly. If only one particular color plane. Step 1 Action and questions Print cartridge check - Check for the color having...
Service Manual
Page 175
Is the cartridge seated correctly? 2 Inspect each of the bellcranks broken? 3 Perform the partial print test. Is the image well developed on the PC drum but the same plane is missing or faded on page 4-23 to identify the PC drum contact pin. ... all packing material been removed? Step 1 Action and questions Print cartridge - Make sure the cartridge is not stuck. Do you continue to have the same problem? 5 Check continuity on the transfer HVPS board. "Engine board removal" on page 4-23. 7 Cartridge contact assembly - Replace the "Cartridge contact assembly removal" on page 4-...
Is the cartridge seated correctly? 2 Inspect each of the bellcranks broken? 3 Perform the partial print test. Is the image well developed on the PC drum but the same plane is missing or faded on page 4-23 to identify the PC drum contact pin. ... all packing material been removed? Step 1 Action and questions Print cartridge - Make sure the cartridge is not stuck. Do you continue to have the same problem? 5 Check continuity on the transfer HVPS board. "Engine board removal" on page 4-23. 7 Cartridge contact assembly - Replace the "Cartridge contact assembly removal" on page 4-...
Service Manual
Page 177
... calibration from the cartridge. Check the cartridge contact block. Go to step 3 Yes Go to have a problem, go to "Step A." • If all colors have a low image density problem set the Print Darkness to High from the user's menu. • If only one color has... is not stuck. Does a new print cartridge fix the problem? Was color calibration disabled? 2 Toner density calibration - Problem resolved Low image density Note: If all colors have the same problem? 3 Cartridge contact assembly - Try a new print cartridge. Problem solved Replace the "Transfer HVPS board" on page 4-81...
... calibration from the cartridge. Check the cartridge contact block. Go to step 3 Yes Go to have a problem, go to "Step A." • If all colors have a low image density problem set the Print Darkness to High from the user's menu. • If only one color has... is not stuck. Does a new print cartridge fix the problem? Was color calibration disabled? 2 Toner density calibration - Problem resolved Low image density Note: If all colors have the same problem? 3 Cartridge contact assembly - Try a new print cartridge. Problem solved Replace the "Transfer HVPS board" on page 4-81...
Service Manual
Page 178
... downs are attached and not broken or missing. This is having the problem. If the problem continues, replace the "ITU assembly" on the page. Enter the Diagnostics Menu. See "ALIGNMENT" on the page or the image is faded, particular with any signs of missing or damaged parts in ...their respective V blocks. This problem may happen with text. 5060-00x Poor color alignment Step 1 Action and questions Print cartridge - ...
... downs are attached and not broken or missing. This is having the problem. If the problem continues, replace the "ITU assembly" on the page. Enter the Diagnostics Menu. See "ALIGNMENT" on the page or the image is faded, particular with any signs of missing or damaged parts in ...their respective V blocks. This problem may happen with text. 5060-00x Poor color alignment Step 1 Action and questions Print cartridge - ...
Service Manual
Page 179
... most likely cause for media type being used. See "ITU assembly removal" on the operator panel. If only one color has a residual image problem, go to "Horizontal lines or streaks" on page 2-137. Is the cartridge seated correctly? 2 Cartridge check - Try a new toner cartridge.... all colors have another toner problem. Step 1 Action and questions Media settings - Is the printer set the fuser temperature selection to step 1. Yes Set the printer for the current media type. 2. 5060-00x Residual image • If only one color has a residual image repeated every 95mm, replace the print...
... most likely cause for media type being used. See "ITU assembly removal" on the operator panel. If only one color has a residual image problem, go to "Horizontal lines or streaks" on page 2-137. Is the cartridge seated correctly? 2 Cartridge check - Try a new toner cartridge.... all colors have another toner problem. Step 1 Action and questions Media settings - Is the printer set the fuser temperature selection to step 1. Yes Set the printer for the current media type. 2. 5060-00x Residual image • If only one color has a residual image repeated every 95mm, replace the print...
Service Manual
Page 180
... Select Print Test, Tray 1, Continuous from the menu. 3. See "Fuser assembly removal" on the front left corner of the page, go to step 2 Problem solved Problem solved No Go to step 3 Go to High in this location? 2 Check for light paper. Step 1 Action and questions Media settings - Are there any...fused page Step 1 Action and questions Remove the ITU assembly and check for current media type and go to High fix the problem? 5060-00x Smudged or distorted images on the ITU belt. Note: When toner cartridges are replaced, small pieces of plastic may drop off of the ITU belt near...
... Select Print Test, Tray 1, Continuous from the menu. 3. See "Fuser assembly removal" on the front left corner of the page, go to step 2 Problem solved Problem solved No Go to step 3 Go to High in this location? 2 Check for light paper. Step 1 Action and questions Media settings - Are there any...fused page Step 1 Action and questions Remove the ITU assembly and check for current media type and go to High fix the problem? 5060-00x Smudged or distorted images on the ITU belt. Note: When toner cartridges are replaced, small pieces of plastic may drop off of the ITU belt near...
Service Manual
Page 190
... • System board. Verify that pins are not visible on the PC drum, but the same plane is no damage to determine if the problem stays with the slot or cartridge. • Cartridge contact block pins - Check the condition of the PC drums, the following components should be ...checked: • Bell cranks - If the image is well developed on one of the bell cranks. • Continuity on page 5-19. Turn the printer off. See "Transfer high voltage power supply ...
... • System board. Verify that pins are not visible on the PC drum, but the same plane is no damage to determine if the problem stays with the slot or cartridge. • Cartridge contact block pins - Check the condition of the PC drums, the following components should be ...checked: • Bell cranks - If the image is well developed on one of the bell cranks. • Continuity on page 5-19. Turn the printer off. See "Transfer high voltage power supply ...
Service Manual
Page 192
... appear over other colors, a misalignment may allow white paper to disable size sensing. 4. Color trapping reduces the cutout area under the upper image so a slight misalignment does not show through at the borders of the pages only contain graphics. Select Auto to track printer usage. Color ...exit. 3-8 Service Manual Select Return to view the page count. 2. The remainder of the colors. Use this test to identify print quality problems. The Test Pages must be used to turn size sensing on A4, Legal or Letter paper. 1. Select Reset Fuser Cnt from the CONFIG ...
... appear over other colors, a misalignment may allow white paper to disable size sensing. 4. Color trapping reduces the cutout area under the upper image so a slight misalignment does not show through at the borders of the pages only contain graphics. Select Auto to track printer usage. Color ...exit. 3-8 Service Manual Select Return to view the page count. 2. The remainder of the colors. Use this test to identify print quality problems. The Test Pages must be used to turn size sensing on A4, Legal or Letter paper. 1. Select Reset Fuser Cnt from the CONFIG ...
Service Manual
Page 443
... damage to the cable running from the system board to the transfer HVPS board. If the image is well developed on the PC drum, but the same plane is no damage to determine if the problem stays with the slot or cartridge. • Cartridge contact block pins - Engine board. Verify that pins...
... damage to the cable running from the system board to the transfer HVPS board. If the image is well developed on the PC drum, but the same plane is no damage to determine if the problem stays with the slot or cartridge. • Cartridge contact block pins - Engine board. Verify that pins...