Service Manual
Page 3
... symptom table 2-3 Print quality symptom table 2-4 Error codes and messages 2-5 User status and customer attendance messages 2-5 Paper Jam messages 2-11 Service error messages 2-12 Service checks 2-24 122.xx-Fuser temperature incorrect 2-24 90x.xx error 2-24 925.01-Fan error service check 2-25 930.xx-935.xx-Printhead errors service check 2-25 Table of contents...
... symptom table 2-3 Print quality symptom table 2-4 Error codes and messages 2-5 User status and customer attendance messages 2-5 Paper Jam messages 2-11 Service error messages 2-12 Service checks 2-24 122.xx-Fuser temperature incorrect 2-24 90x.xx error 2-24 925.01-Fan error service check 2-25 930.xx-935.xx-Printhead errors service check 2-25 Table of contents...
Service Manual
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The LED turns on . The operator panel display clears again. 8. The fuser turns on . 2. The operator panel display clears. 6. For example: *128MB 500Mhz 9. The following errors or messages may appear: • Close Door or Insert Cartridge displays if the upper front cover is open or the print ...the POR sequence for correct POST functioning of pixels appears. 5. The EP drive assembly drives the developer shaft located in the toner cartridge. 15. The fuser takes longer to warm up from a cold start than a warm start. 10. The main fan turns on , it performs a Power-On Self...
The LED turns on . The operator panel display clears again. 8. The fuser turns on . 2. The operator panel display clears. 6. For example: *128MB 500Mhz 9. The following errors or messages may appear: • Close Door or Insert Cartridge displays if the upper front cover is open or the print ...the POR sequence for correct POST functioning of pixels appears. 5. The EP drive assembly drives the developer shaft located in the toner cartridge. 15. The fuser takes longer to warm up from a cold start than a warm start. 10. The main fan turns on , it performs a Power-On Self...
Service Manual
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... Black Printhead 109.13 Service Black Printhead 122.xx Service Fuser Error 122.01 Service Fuser Error 122.02 Service Fuser Error 122.03 Service Fuser Error 122.04 Service Fuser Error 122.05 Service Fuser Error 122.06 Service Fuser Error 122.11 Service Fuser Error 122.12 Service Fuser Error 122.13 Service Fuser Error 122.14 Service Fuser Error Description Action The black printhead thermistor is open thermistor check...
... Black Printhead 109.13 Service Black Printhead 122.xx Service Fuser Error 122.01 Service Fuser Error 122.02 Service Fuser Error 122.03 Service Fuser Error 122.04 Service Fuser Error 122.05 Service Fuser Error 122.06 Service Fuser Error 122.11 Service Fuser Error 122.12 Service Fuser Error 122.13 Service Fuser Error 122.14 Service Fuser Error Description Action The black printhead thermistor is open thermistor check...
Service Manual
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5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code Description Action 122.15 Service Fuser Error Fuser storted thermistor check failed for second thermistor Go to "Fuser service check" on page 2-32. 122.16 Service Fuser Error Estimated power is at maximum PWM. Go to "Autocompensator mechanism service...35. 150.02 Service Black/ITU cartridge Motor Timeout waiting for motor. Go to "Autocompensator mechanism up table. Go to "Fuser service check" on page 2-35. 150.04 Service Black/ITU cartridge Motor Timeout waiting for motor within Go to "Main drive...
5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code Description Action 122.15 Service Fuser Error Fuser storted thermistor check failed for second thermistor Go to "Fuser service check" on page 2-32. 122.16 Service Fuser Error Estimated power is at maximum PWM. Go to "Autocompensator mechanism service...35. 150.02 Service Black/ITU cartridge Motor Timeout waiting for motor. Go to "Autocompensator mechanism up table. Go to "Fuser service check" on page 2-35. 150.04 Service Black/ITU cartridge Motor Timeout waiting for motor within Go to "Main drive...
Service Manual
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... installed. The black cartridge toner meter cycle Go "Toner meter sensors (Y, C, M, K) on page 2-52. TMC card" on (TMC) switch error. See "Controller board removal" on page 2-25. Diagnostic information 2-19 Go to inspect the toner sensor's operation. • If the toner sensor... fuser control in Diagnostics Menu to "930.xx-935.xx-Printhead errors service check" on page 4-19. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 929.xx Service Toner Sensor 930.xx Service LVPS Error 931.xx Service Printhead Error 932.xx Service Printhead Error ...
... installed. The black cartridge toner meter cycle Go "Toner meter sensors (Y, C, M, K) on page 2-52. TMC card" on (TMC) switch error. See "Controller board removal" on page 2-25. Diagnostic information 2-19 Go to inspect the toner sensor's operation. • If the toner sensor... fuser control in Diagnostics Menu to "930.xx-935.xx-Printhead errors service check" on page 4-19. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 929.xx Service Toner Sensor 930.xx Service LVPS Error 931.xx Service Printhead Error 932.xx Service Printhead Error ...
Service Manual
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5025-2xx, 4xx Service checks 122.xx-Fuser temperature incorrect This service check covers fuser temperature errors, including 122.xx. Replace the controller board. Check the cable connections. No Securely make all the cable connections secure? Are the connections correct? 3..." on page 4-11. See "Rear shield removal" on page 4-26. Are all the connections. POR the printer. 2-24 Service Manual Does the error clear? 2 Check the fuser connections on the fuser, at JFUSES1 on , and then check the following values at the LVPS. JFUSES1 Pin Value 5 Between +0.6 V dc and +3.28 V dc 6 ...
5025-2xx, 4xx Service checks 122.xx-Fuser temperature incorrect This service check covers fuser temperature errors, including 122.xx. Replace the controller board. Check the cable connections. No Securely make all the cable connections secure? Are the connections correct? 3..." on page 4-11. See "Rear shield removal" on page 4-26. Are all the connections. POR the printer. 2-24 Service Manual Does the error clear? 2 Check the fuser connections on the fuser, at JFUSES1 on , and then check the following values at the LVPS. JFUSES1 Pin Value 5 Between +0.6 V dc and +3.28 V dc 6 ...
Service Manual
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Step Questions / actions 5 Check the following values at JFUSES1: JFUSES1 Pin Value 5 +3.3 V dc 6 Ground 8 Ground 10 +2.7 V dc 11 Ground Are the values approximately correct? 6 Replace the fuser. See "Controller board removal" on page 4-26. Diagnostic information 2-33 Problem resolved. 5025-2xx, 4xx No Replace the controller board. Replace the controller board. Does the error clear? See "Fuser assembly removal" on page 4-19. Yes Go to step 6. See "Controller board removal" on page 4-19.
Step Questions / actions 5 Check the following values at JFUSES1: JFUSES1 Pin Value 5 +3.3 V dc 6 Ground 8 Ground 10 +2.7 V dc 11 Ground Are the values approximately correct? 6 Replace the fuser. See "Controller board removal" on page 4-26. Diagnostic information 2-33 Problem resolved. 5025-2xx, 4xx No Replace the controller board. Replace the controller board. Does the error clear? See "Fuser assembly removal" on page 4-19. Yes Go to step 6. See "Controller board removal" on page 4-19.
Service Manual
Page 119
... front door, and remove the jam. Load the tray with the correct paper size. Open doors and covers, and remove trays to access jam locations. # Error message Jam message Instructions Go to page 1 200 2 201 3 202 4 230 5 235 6 24x 7 250 Standard 250-sheet tray and manual feeder (tray ...1) Jam under the fuser Jam in the fuser Jam in the duplex Media not supported in the duplex 650-sheet duo drawer (tray 2) /MP feeder Jam in the multipurpose feeder Pull tray...
... front door, and remove the jam. Load the tray with the correct paper size. Open doors and covers, and remove trays to access jam locations. # Error message Jam message Instructions Go to page 1 200 2 201 3 202 4 230 5 235 6 24x 7 250 Standard 250-sheet tray and manual feeder (tray ...1) Jam under the fuser Jam in the fuser Jam in the duplex Media not supported in the duplex 650-sheet duo drawer (tray 2) /MP feeder Jam in the multipurpose feeder Pull tray...
Service Manual
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... rotates forward to the fuser motor reversing, the pick motor also reverses. When the S2 signal is detected, the speed of the pick motor is the only piece of the media. This would invoke a jam error. Note: While the sheet is being processed by the print engine. 5025-2xx, 4xx Duplex... process The duplex paper path is a secondary paper path in the paper tray and gate aligner (B). In addition to prepare the fuser for the page traveling through the duplex...
... rotates forward to the fuser motor reversing, the pick motor also reverses. When the S2 signal is detected, the speed of the pick motor is the only piece of the media. This would invoke a jam error. Note: While the sheet is being processed by the print engine. 5025-2xx, 4xx Duplex... process The duplex paper path is a secondary paper path in the paper tray and gate aligner (B). In addition to prepare the fuser for the page traveling through the duplex...
Service Manual
Page 230
... Tests Left Margin 3-14 Quick Test 3-13 Top Margin 3-14 EP Setup DC Charge Adjust 3-20 Dev Bias Adj 3-20 EP Defaults 3-19 Fuser Temp 3-19 Transfer Adjust 3-20 Event Log Clear Log 3-22 Display Log 3-21 Print Log 3-22 exit diagnostics 3-23 Hardware Tests Button Test... 9xx service error codes 2-18 attendence messages 2-5 ESD-sensitive parts 4-1 event log configuration menu 3-25 diagnostics mode 3-21 exit deflector parts catalog 7-4 removal 4-24 F Factory Defaults 3-26 fan, service check 2-25 Flash Test 3-17 Font Sharpening 3-27 frame, lower left removal 4-39 right removal 4-41 fuser assembly parts ...
... Tests Left Margin 3-14 Quick Test 3-13 Top Margin 3-14 EP Setup DC Charge Adjust 3-20 Dev Bias Adj 3-20 EP Defaults 3-19 Fuser Temp 3-19 Transfer Adjust 3-20 Event Log Clear Log 3-22 Display Log 3-21 Print Log 3-22 exit diagnostics 3-23 Hardware Tests Button Test... 9xx service error codes 2-18 attendence messages 2-5 ESD-sensitive parts 4-1 event log configuration menu 3-25 diagnostics mode 3-21 exit deflector parts catalog 7-4 removal 4-24 F Factory Defaults 3-26 fan, service check 2-25 Flash Test 3-17 Font Sharpening 3-27 frame, lower left removal 4-39 right removal 4-41 fuser assembly parts ...
Service Manual
Page 232
... Base Senor Tests 3-16 tray present parts catalog 7-6 removal 4-57 serial number viewing 3-18 service checks 122.xx-fuser temperature incorrect 2-24 90x.xx error 2-24 925.01-fan error 2-25 930.xx-935.xx-printhead errors 2-25 936.xx, 937.xx-transport motor 2-26 950.xx EPROM mismatch failure 2-26 autocompensator mechanism 2-27...
... Base Senor Tests 3-16 tray present parts catalog 7-6 removal 4-57 serial number viewing 3-18 service checks 122.xx-fuser temperature incorrect 2-24 90x.xx error 2-24 925.01-fan error 2-25 930.xx-935.xx-printhead errors 2-25 936.xx, 937.xx-transport motor 2-26 950.xx EPROM mismatch failure 2-26 autocompensator mechanism 2-27...