Troubleshooting Guide
Page 4
... defects occur repeatedly in .). may have not resolved the issue, adjust the color alignment again. Solution • Adjust the color alignment. Adjusting the color alignment 1 Make sure the printer is displayed, and then press . For more information about installing supplies, see "Adjusting the color alignment" on sequence, and then CONFIG MENU appears. 4 Press . 5 Press until...
... defects occur repeatedly in .). may have not resolved the issue, adjust the color alignment again. Solution • Adjust the color alignment. Adjusting the color alignment 1 Make sure the printer is displayed, and then press . For more information about installing supplies, see "Adjusting the color alignment" on sequence, and then CONFIG MENU appears. 4 Press . 5 Press until...
Troubleshooting Guide
Page 5
.... Replace the photoconductor units. Toner cartridge is defective. Transfer belt is defective. The media being used does not meet the printer specifications. • Load media from Print Properties before fusing to align sets A through L. 10 Press . 11 Press until...Photoconductors may be defective. Replace the transfer belt. Replace the toner cartridge causing the streaks. Color Saver is Replace the toner defective, empty, cartridge. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Streaked horizontal lines Example Cause...
.... Replace the photoconductor units. Toner cartridge is defective. Transfer belt is defective. The media being used does not meet the printer specifications. • Load media from Print Properties before fusing to align sets A through L. 10 Press . 11 Press until...Photoconductors may be defective. Replace the transfer belt. Replace the toner cartridge causing the streaks. Color Saver is Replace the toner defective, empty, cartridge. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Streaked horizontal lines Example Cause...
Troubleshooting Guide
Page 7
...forth several times, and then reinstall it . Photoconductor is loaded in the tray. RGB color is loaded in the tray. Printing presses, inkjet printers, and color laser printers create colors in this manner. Skewed print Cause Solution Guides in the selected tray are using media ...meet the printer specifications. or empty. Replace the photoconductor. Change the Paper Type and Paper ...
...forth several times, and then reinstall it . Photoconductor is loaded in the tray. RGB color is loaded in the tray. Printing presses, inkjet printers, and color laser printers create colors in this manner. Skewed print Cause Solution Guides in the selected tray are using media ...meet the printer specifications. or empty. Replace the photoconductor. Change the Paper Type and Paper ...
Troubleshooting Guide
Page 8
...information; The object type information lets different color conversion tables be used in each object when using the Manual Color menu and the Manual Color Correction setting. When the printer Color Correction setting is passed through color management. Sometimes a user may be affected... by monitor variations and lighting conditions. How does the printer know what color to produce the desired color. This...
...information; The object type information lets different color conversion tables be used in each object when using the Manual Color menu and the Manual Color Correction setting. When the printer Color Correction setting is passed through color management. Sometimes a user may be affected... by monitor variations and lighting conditions. How does the printer know what color to produce the desired color. This...
Troubleshooting Guide
Page 9
... menu settings page. For more information, see the User's Guide on this method have already taken to network printers. Color specification Color and object to be duplicated for color matching. Contacting Customer Support When you have an increment value of 10% for Cyan, Magenta, and Yellow....800-539-6275). You need to use of the Embedded Web Server. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 9 There are known as CMYK color. The following three options: • Print-Prints the default pages • Detailed-Lets you enter individual...
... menu settings page. For more information, see the User's Guide on this method have already taken to network printers. Color specification Color and object to be duplicated for color matching. Contacting Customer Support When you have an increment value of 10% for Cyan, Magenta, and Yellow....800-539-6275). You need to use of the Embedded Web Server. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 9 There are known as CMYK color. The following three options: • Print-Prints the default pages • Detailed-Lets you enter individual...
User's Guide
Page 4
...Supported paper sizes...41 Support for paper types ...43 Paper types and weights ...43 Paper capacities ...44 Printing...45 Installing printer software...45 Printing a document from Windows 45 Printing a document from a Macintosh computer 45 Printing confidential and other held jobs 45... from a Macintosh computer 50 Printing only black text and graphics 50 Configuring the printer for black-only printing 51 Removing the color supplies ...51 Configuring the printer for color printing and replacing the color supplies 54 Canceling a print job...55 Canceling a print job from the control ...
...Supported paper sizes...41 Support for paper types ...43 Paper types and weights ...43 Paper capacities ...44 Printing...45 Installing printer software...45 Printing a document from Windows 45 Printing a document from a Macintosh computer 45 Printing confidential and other held jobs 45... from a Macintosh computer 50 Printing only black text and graphics 50 Configuring the printer for black-only printing 51 Removing the color supplies ...51 Configuring the printer for color printing and replacing the color supplies 54 Canceling a print job...55 Canceling a print job from the control ...
User's Guide
Page 6
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ... reprint after you clear the jam 87 Solving print quality problems...87 Isolating print quality problems ...87 Repeating defects...88 Color misregistration...88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print...
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ... reprint after you clear the jam 87 Solving print quality problems...87 Isolating print quality problems ...87 Repeating defects...88 Color misregistration...88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print...
User's Guide
Page 13
Security Max Invalid PIN Job Expiration Network/Ports TCP/IP IPv6 Wireless Standard Network Network Standard USB USB NetWare AppleTalk LexLink USB Direct Help Color Quality Print Quality Printing Guide Supplies Guide Media Guide Print Defects Menu Map Information Guide Connection Guide Moving Guide Learning about the printer 13
Security Max Invalid PIN Job Expiration Network/Ports TCP/IP IPv6 Wireless Standard Network Network Standard USB USB NetWare AppleTalk LexLink USB Direct Help Color Quality Print Quality Printing Guide Supplies Guide Media Guide Print Defects Menu Map Information Guide Connection Guide Moving Guide Learning about the printer 13
User's Guide
Page 50
... File Print. 2 From the drop-down list, choose Paper Handling. 3 Make sure Page order is set the printer to Color Lock Out mode, and remove and store the color printing supplies. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Printing 50 Printing the print quality test pages Print the...
... File Print. 2 From the drop-down list, choose Paper Handling. 3 Make sure Page order is set the printer to Color Lock Out mode, and remove and store the color printing supplies. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Printing 50 Printing the print quality test pages Print the...
User's Guide
Page 51
... in a clean, cool, dark, dry place where the photoconductors will not be touched or scratched. Removing the color supplies Warning: Do not touch the shiny photoconductor drums. 1 Grasp the handhold. Submitting Selection appears. 6 Press until Exit Config Menu appears, and then press .... 7 Wait until On appears, and then press . Configuring the printer for black-only printing 1 Turn the printer off. 2 From the control panel, hold down and while turning the printer on. 3 Release the buttons when the clock appears, and wait for CONFIG MENU to appear. 4 Press...
... in a clean, cool, dark, dry place where the photoconductors will not be touched or scratched. Removing the color supplies Warning: Do not touch the shiny photoconductor drums. 1 Grasp the handhold. Submitting Selection appears. 6 Press until Exit Config Menu appears, and then press .... 7 Wait until On appears, and then press . Configuring the printer for black-only printing 1 Turn the printer off. 2 From the control panel, hold down and while turning the printer on. 3 Release the buttons when the clock appears, and wait for CONFIG MENU to appear. 4 Press...
User's Guide
Page 54
Printing 54 10 Close the upper door. Match the residue to appear. Locate the color residue on the transfer belt. 4 Press until Color Lock Out appears, and then press . Configuring the printer for color printing and replacing the color supplies To return to color printing, complete the following steps: 1 Turn the printer off. 2 From the control panel, hold down and while turning the printer on. 3 Release the buttons when the clock appears, and wait for CONFIG MENU to the color label on the clear end of each photoconductor.
Printing 54 10 Close the upper door. Match the residue to appear. Locate the color residue on the transfer belt. 4 Press until Color Lock Out appears, and then press . Configuring the printer for color printing and replacing the color supplies To return to color printing, complete the following steps: 1 Turn the printer off. 2 From the control panel, hold down and while turning the printer on. 3 Release the buttons when the clock appears, and wait for CONFIG MENU to the color label on the clear end of each photoconductor.
User's Guide
Page 63
... area. Wait for the fuser to dislodge the photoconductors. 3 If the paper will not move, remove all four photoconductors (for more information, see "Removing the color supplies" on page 51). Clearing jams under the fuser or fuser cover Jams under the fuser or fuser cover When paper is jammed under the... fuser or the fuser cover, 201.xx Paper Jam appears. Clearing jams 63 CAUTION: The fuser and the inside of the printer near the fuser may appear. 1 Open the upper and inner doors.
... area. Wait for the fuser to dislodge the photoconductors. 3 If the paper will not move, remove all four photoconductors (for more information, see "Removing the color supplies" on page 51). Clearing jams under the fuser or fuser cover Jams under the fuser or fuser cover When paper is jammed under the... fuser or the fuser cover, 201.xx Paper Jam appears. Clearing jams 63 CAUTION: The fuser and the inside of the printer near the fuser may appear. 1 Open the upper and inner doors.
User's Guide
Page 69
...right side up in their original packing until Color Alignment appears, and then press . 5 Press again to use them. For more information, see "Printing confidential and other held jobs" on . 3 Release both buttons when Performing Self Test appears. The printer performs its power-on sequence, and then ...Press until you can conserve supplies by printing the first copy and checking it for accuracy before printing the remaining copies. Maintaining the printer 69 Do not expose supplies to print several copies, you are ready to print the alignment page. Storing supplies Choose a cool, ...
...right side up in their original packing until Color Alignment appears, and then press . 5 Press again to use them. For more information, see "Printing confidential and other held jobs" on . 3 Release both buttons when Performing Self Test appears. The printer performs its power-on sequence, and then ...Press until you can conserve supplies by printing the first copy and checking it for accuracy before printing the remaining copies. Maintaining the printer 69 Do not expose supplies to print several copies, you are ready to print the alignment page. Storing supplies Choose a cool, ...
User's Guide
Page 70
...clock, and then Ready appears. Cleaning the printhead lenses Clean the printhead lenses if you purchased the printer. For more information, see "Removing the color supplies" on page 87. Maintaining the printer 70 Warning: Do not touch the printhead lenses or they may be damaged. 5 Reinstall the ...toner cartridges. 6 Close the doors. Ordering supplies To order supplies in your area. In other countries or regions, visit the Lexmark Web ...
...clock, and then Ready appears. Cleaning the printhead lenses Clean the printhead lenses if you purchased the printer. For more information, see "Removing the color supplies" on page 87. Maintaining the printer 70 Warning: Do not touch the printhead lenses or they may be damaged. 5 Reinstall the ...toner cartridges. 6 Close the doors. Ordering supplies To order supplies in your area. In other countries or regions, visit the Lexmark Web ...
User's Guide
Page 88
...page 88. • Remove and reinstall the photoconductors. The printer performs its power-on . 3 Release both buttons when Performing Self Test appears. Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times ... Press or until that number is turned off. 2 From the control panel, press and hold and while turning the printer on sequence, and then CONFIG MENU appears. 4 Press until Color Alignment appears, and then press . 5 Press again to align sets A through L. Adjusting the...
...page 88. • Remove and reinstall the photoconductors. The printer performs its power-on . 3 Release both buttons when Performing Self Test appears. Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times ... Press or until that number is turned off. 2 From the control panel, press and hold and while turning the printer on sequence, and then CONFIG MENU appears. 4 Press until Color Alignment appears, and then press . 5 Press again to align sets A through L. Adjusting the...
User's Guide
Page 89
Printhead lenses are defective. Fuser is defective. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective or worn. Photoconductors are dirty. Streaked horizontal lines Example ABCDE ABCDE ABCDE ... on the back of the page, replace the transfer belt. Replace the transfer belt. Solution Replace the color cartridge causing the line. Clean the printhead lenses. Troubleshooting 89 Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Dark lines Example ABCDE ABCDE ABCDE Cause Toner...
Printhead lenses are defective. Fuser is defective. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective or worn. Photoconductors are dirty. Streaked horizontal lines Example ABCDE ABCDE ABCDE ... on the back of the page, replace the transfer belt. Replace the transfer belt. Solution Replace the color cartridge causing the line. Clean the printhead lenses. Troubleshooting 89 Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Dark lines Example ABCDE ABCDE ABCDE Cause Toner...
User's Guide
Page 90
... setting is too bright, or RGB Contrast setting is defective. Note: This solution applies to Windows users only. • Adjust the color quality settings in the trays is low. Transfer belt is incorrect. • Select a different Toner Darkness setting, RGB Brightness setting, or... the type of media you load in the Quality menu. The media being used does not meet the printer specifications. • Load media from media. Turn Color Saver off. Toner cartridge is defective. Toner cartridge is defective or worn. Replace the toner cartridge causing...
... setting is too bright, or RGB Contrast setting is defective. Note: This solution applies to Windows users only. • Adjust the color quality settings in the trays is low. Transfer belt is incorrect. • Select a different Toner Darkness setting, RGB Brightness setting, or... the type of media you load in the Quality menu. The media being used does not meet the printer specifications. • Load media from media. Turn Color Saver off. Toner cartridge is defective. Toner cartridge is defective or worn. Replace the toner cartridge causing...
User's Guide
Page 93
...loaded. size loaded. Make sure you inserted A4-size paper into the selected tray but you loaded a different size paper in a tray. Printer requires servicing. Troubleshooting 93 Clipped images Cause Solution Guides in the selected tray are set Move the guides in the tray to the for ...what proper positions for the size than what is loaded in the tray. Auto size sensing is defective. Solid color pages Solution • Remove the toner cartridge from the printer. Replace the toner cartridge. Photoconductor is set for a different paper Move the guides in the tray to Off...
...loaded. size loaded. Make sure you inserted A4-size paper into the selected tray but you loaded a different size paper in a tray. Printer requires servicing. Troubleshooting 93 Clipped images Cause Solution Guides in the selected tray are set Move the guides in the tray to the for ...what proper positions for the size than what is loaded in the tray. Auto size sensing is defective. Solid color pages Solution • Remove the toner cartridge from the printer. Replace the toner cartridge. Photoconductor is set for a different paper Move the guides in the tray to Off...
User's Guide
Page 95
... Print, and then click Properties, Preferences, Options, or Setup. • To set Enhance Fine Lines using the settings available under the Manual Color menu. Enables a print mode preferable for each object on the printed page. Troubleshooting 95 Off Manual • Auto is the default setting. • ... Specifies the printed output resolution Notes: 1200 dpi 4800 CQ • 4800 CQ is the default setting. It looks at how the color for files such as a setting of the color tables using the Embedded Web Server, type the network printer IP address in a browser window.
... Print, and then click Properties, Preferences, Options, or Setup. • To set Enhance Fine Lines using the settings available under the Manual Color menu. Enables a print mode preferable for each object on the printed page. Troubleshooting 95 Off Manual • Auto is the default setting. • ... Specifies the printed output resolution Notes: 1200 dpi 4800 CQ • 4800 CQ is the default setting. It looks at how the color for files such as a setting of the color tables using the Embedded Web Server, type the network printer IP address in a browser window.
Technical Reference
Page 11
... and down menu. • To jump directly to a figure, page number, or heading in this document: - ment itself. Make sure you've selected the correct printer, range of pages, and number of the page and type the page you want to view. - Use the scroll bar to the left of the... following tips may help you find the information you need. • To move forward and backward through this document on a color printer, the color you see on the paper may not match the color you see on the status bar at the top of contents. - Select the magnifying glass icon on the status bar...
... and down menu. • To jump directly to a figure, page number, or heading in this document: - ment itself. Make sure you've selected the correct printer, range of pages, and number of the page and type the page you want to view. - Use the scroll bar to the left of the... following tips may help you find the information you need. • To move forward and backward through this document on a color printer, the color you see on the paper may not match the color you see on the status bar at the top of contents. - Select the magnifying glass icon on the status bar...