Troubleshooting Guide
Page 1
.... This often fixes the problem. Printer has insufficient memory. Press to return the printer to print. Solving printing problems Multiple-language PDFs do not print Cause Solution Printer is empty. Free up properly or is not connected properly. Copies of these possibilities, turn the printer back on the Lexmark Web site at www.lexmark.com. Once you are...
.... This often fixes the problem. Printer has insufficient memory. Press to return the printer to print. Solving printing problems Multiple-language PDFs do not print Cause Solution Printer is empty. Free up properly or is not connected properly. Copies of these possibilities, turn the printer back on the Lexmark Web site at www.lexmark.com. Once you are...
Troubleshooting Guide
Page 3
... card • Make sure the USB/parallel interface card is securely connected to the printer system board. Solving paper feed problems Paper frequently jams Cause Solution Media loaded does not meet the printer specifications. Make sure the stack of an imaginary line drawn between the two infrared ports... correct position. For detailed specifications, see the User's Guide. • Make sure you are on the Lexmark Web site at www.lexmark.com. The computer and printer are using the correct cable and that it is cleared Cause Solution The entire paper path was not Clear ...
... card • Make sure the USB/parallel interface card is securely connected to the printer system board. Solving paper feed problems Paper frequently jams Cause Solution Media loaded does not meet the printer specifications. Make sure the stack of an imaginary line drawn between the two infrared ports... correct position. For detailed specifications, see the User's Guide. • Make sure you are on the Lexmark Web site at www.lexmark.com. The computer and printer are using the correct cable and that it is cleared Cause Solution The entire paper path was not Clear ...
Troubleshooting Guide
Page 4
... down a page, a toner cartridge or photoconductor may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off . 2 From the control panel, press and hold turning the printer on the control panel until all every 116.2 mm colors, the fuser (4.58 in the Setup menu Set Jam Recovery to print...
... down a page, a toner cartridge or photoconductor may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off . 2 From the control panel, press and hold turning the printer on the control panel until all every 116.2 mm colors, the fuser (4.58 in the Setup menu Set Jam Recovery to print...
Troubleshooting Guide
Page 5
...page, replace the transfer belt. The media being used does not meet the printer specifications. • Load media from media. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Solution • If the problem is on the front (print side) of the page: 1 Replace the... Menu appears, and then press . Note: This solution applies to align sets A through 8 to Windows users only. • Adjust the color quality settings in the trays is not damp. • Make sure the Paper Type and Paper Weight settings match the type of media you ...
...page, replace the transfer belt. The media being used does not meet the printer specifications. • Load media from media. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Solution • If the problem is on the front (print side) of the page: 1 Replace the... Menu appears, and then press . Note: This solution applies to align sets A through 8 to Windows users only. • Adjust the color quality settings in the trays is not damp. • Make sure the Paper Type and Paper Weight settings match the type of media you ...
Troubleshooting Guide
Page 8
... decreasing both magenta and yellow could potentially improve color preferences. Selecting which the printer cannot exactly reproduce the desired color, users should I slightly adjust the color? Note: The Color Samples pages are recommended. Why doesn't the printed color match the color I match a particular color (such as a color in a software program. This problem most commonly occurs when projecting transparencies with RGB...
... decreasing both magenta and yellow could potentially improve color preferences. Selecting which the printer cannot exactly reproduce the desired color, users should I slightly adjust the color? Note: The Color Samples pages are recommended. Why doesn't the printed color match the color I match a particular color (such as a color in a software program. This problem most commonly occurs when projecting transparencies with RGB...
Troubleshooting Guide
Page 9
... value of 10% for Cyan (C), Magenta (M), Yellow (Y), and Black (K) color conversion tables, too. You need to network printers. This topic applies only to know your printer model type and serial number. Collectively, these pages, browse to the IP ...problem you are nine conversion tables available with the following table can be Correction printed setting Sample pages to use of the Embedded Web Server. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 9 Click Configuration Menu, and then click Detailed Color Samples. The default color...
... value of 10% for Cyan (C), Magenta (M), Yellow (Y), and Black (K) color conversion tables, too. You need to network printers. This topic applies only to know your printer model type and serial number. Collectively, these pages, browse to the IP ...problem you are nine conversion tables available with the following table can be Correction printed setting Sample pages to use of the Embedded Web Server. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 9 Click Configuration Menu, and then click Detailed Color Samples. The default color...
User's Guide
Page 6
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about reading USB drive appears ... 87 Page that jammed does not reprint after you clear the jam 87 Solving print quality problems...87 Isolating print quality problems ...87 Repeating defects...88 Color misregistration...88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90...
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about reading USB drive appears ... 87 Page that jammed does not reprint after you clear the jam 87 Solving print quality problems...87 Isolating print quality problems ...87 Repeating defects...88 Color misregistration...88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90...
User's Guide
Page 7
Incorrect margins...93 Skewed print...93 Blank pages...93 Solid color pages ...93 Paper curl ...94 Toner specks ...94 Toner rubs off ...94 Solving color quality problems...95 Quality menu ...95 Frequently Asked Questions (FAQ) about color printing 97 Contacting Customer Support...100 Notices...102 Power consumption...105 Index...108 Contents 7
Incorrect margins...93 Skewed print...93 Blank pages...93 Solid color pages ...93 Paper curl ...94 Toner specks ...94 Toner rubs off ...94 Solving color quality problems...95 Quality menu ...95 Frequently Asked Questions (FAQ) about color printing 97 Contacting Customer Support...100 Notices...102 Power consumption...105 Index...108 Contents 7
User's Guide
Page 37
..., use media between 150 and 200 Sheffield points produces the best print quality. Excessive curl can cause media feeding problems. Curl can occur after the media passes through the printer, where it is exposed to it properly. Always use 90 g/m2 (24 lb bond) grain long media. ... grain long, running the length of the media, or grain short, running the width of the media fibers in fewer media feeding problems and better print quality. Paper and specialty media guide Media guidelines Media characteristics The following media characteristics affect print quality and reliability. Consider...
..., use media between 150 and 200 Sheffield points produces the best print quality. Excessive curl can cause media feeding problems. Curl can occur after the media passes through the printer, where it is exposed to it properly. Always use 90 g/m2 (24 lb bond) grain long media. ... grain long, running the length of the media, or grain short, running the width of the media fibers in fewer media feeding problems and better print quality. Paper and specialty media guide Media guidelines Media characteristics The following media characteristics affect print quality and reliability. Consider...
User's Guide
Page 39
... 35. • Feed transparencies from the standard tray (Tray 1) or the multipurpose feeder. • Use transparencies designed specifically for laser printers. Are stuck together or damaged in use. Check with the manufacturer or vendor to ensure the envelopes can withstand temperatures up to Envelope...letter-size and Lexmark part number 12A8241 for help when loading letterhead. For more information, see "Setting the Paper Size and Paper Type" on letterhead. Print quality and durability depend on the transparencies used. • To prevent print quality problems, avoid getting ...
... 35. • Feed transparencies from the standard tray (Tray 1) or the multipurpose feeder. • Use transparencies designed specifically for laser printers. Are stuck together or damaged in use. Check with the manufacturer or vendor to ensure the envelopes can withstand temperatures up to Envelope...letter-size and Lexmark part number 12A8241 for help when loading letterhead. For more information, see "Setting the Paper Size and Paper Type" on letterhead. Print quality and durability depend on the transparencies used. • To prevent print quality problems, avoid getting ...
User's Guide
Page 40
... handling problems. Paper and specialty media guide 40 When printing on this product. Partial sheets may cause labels to verify that preprinting, perforation, and creasing may wrinkle or seal envelopes. Using card stock Card stock is in .) strip on the card stock being considered for laser printers. Have... Zone coating of the adhesive is recommended. Do not use vinyl labels. • Do not use before buying large quantities. When printing on the Lexmark Web site at least 1 mm (0.04 in) away from edges is not possible, remove a 3 mm (0.125 in the sealed or closed position...
... handling problems. Paper and specialty media guide 40 When printing on this product. Partial sheets may cause labels to verify that preprinting, perforation, and creasing may wrinkle or seal envelopes. Using card stock Card stock is in .) strip on the card stock being considered for laser printers. Have... Zone coating of the adhesive is recommended. Do not use vinyl labels. • Do not use before buying large quantities. When printing on the Lexmark Web site at least 1 mm (0.04 in) away from edges is not possible, remove a 3 mm (0.125 in the sealed or closed position...
User's Guide
Page 50
... pages to isolate print quality problems. 1 Turn the printer off. 2 Hold down and while turning the printer on. 3 Release the buttons when the clock appears, and wait for an extended period, set the printer to Color Lock Out mode, and remove and store the color printing supplies. The print quality... test pages print. 5 Press until Prt Quality Pgs appears, and then press . Resetting the Printer appears briefly, followed by a clock, and then Ready...
... pages to isolate print quality problems. 1 Turn the printer off. 2 Hold down and while turning the printer on. 3 Release the buttons when the clock appears, and wait for an extended period, set the printer to Color Lock Out mode, and remove and store the color printing supplies. The print quality... test pages print. 5 Press until Prt Quality Pgs appears, and then press . Resetting the Printer appears briefly, followed by a clock, and then Ready...
User's Guide
Page 70
..., do not remove the photoconductors for information about Lexmark authorized supplies dealers in the U.S., contact Lexmark at www.lexmark.com or contact the place you encounter print quality problems. For more information, see "Solving print quality problems" on page 51, but do not leave the... see "Removing the color supplies" on page 87. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Cleaning the printhead lenses Clean the printhead lenses if you purchased the printer. In other countries or regions, visit the Lexmark Web Site at 1-...
..., do not remove the photoconductors for information about Lexmark authorized supplies dealers in the U.S., contact Lexmark at www.lexmark.com or contact the place you encounter print quality problems. For more information, see "Solving print quality problems" on page 51, but do not leave the... see "Removing the color supplies" on page 87. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Cleaning the printhead lenses Clean the printhead lenses if you purchased the printer. In other countries or regions, visit the Lexmark Web Site at 1-...
User's Guide
Page 82
Solving printing problems Multiple-language PDFs do not appear, turn the printer off and contact Customer Support. Solution 1 Open the document you have checked each of these possibilities, turn the printer back on . Solution Turn the printer off, wait about reading USB drive appears USB device may not... For information regarding tested and approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. The Print dialog appears. 3 Select Print as image. 4 Click OK. Once you want to the printer and the host computer, print server, option, or other network device....
Solving printing problems Multiple-language PDFs do not appear, turn the printer off and contact Customer Support. Solution 1 Open the document you have checked each of these possibilities, turn the printer back on . Solution Turn the printer off, wait about reading USB drive appears USB device may not... For information regarding tested and approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. The Print dialog appears. 3 Select Print as image. 4 Click OK. Once you want to the printer and the host computer, print server, option, or other network device....
User's Guide
Page 85
...set to Off in the software overrides the setting in the job. If the suggested corrective action does not fix the problem, contact Customer Support. Troubleshooting 85 Add printer memory or an optional hard disk. If the option is not listed, reinstall it is listed in the Chooser. Note...up in the Installed Options list. For more information, see if the option is installed: • Turn the printer off, wait for specific options follows. Solving option problems Option does not operate correctly or quits after it is installed If an option does not operate correctly or quits ...
...set to Off in the software overrides the setting in the job. If the suggested corrective action does not fix the problem, contact Customer Support. Troubleshooting 85 Add printer memory or an optional hard disk. If the option is not listed, reinstall it is listed in the Chooser. Note...up in the Installed Options list. For more information, see if the option is installed: • Turn the printer off, wait for specific options follows. Solving option problems Option does not operate correctly or quits after it is installed If an option does not operate correctly or quits ...
User's Guide
Page 86
...securely connected, and the network software is securely connected to the correct position. Solving paper feed problems Paper frequently jams Cause Solution Media loaded does not meet the printer specifications. USB/parallel interface card • Make sure the USB/parallel interface card is securely .... Hard disk with communication. • No objects are placed between the two infrared ports. The computer and printer are on the Lexmark Web site at www.lexmark.com. Infrared adapter If infrared communication stops or does not occur, make sure: • The distance between ports...
...securely connected, and the network software is securely connected to the correct position. Solving paper feed problems Paper frequently jams Cause Solution Media loaded does not meet the printer specifications. USB/parallel interface card • Make sure the USB/parallel interface card is securely .... Hard disk with communication. • No objects are placed between the two infrared ports. The computer and printer are on the Lexmark Web site at www.lexmark.com. Infrared adapter If infrared communication stops or does not occur, make sure: • The distance between ports...
User's Guide
Page 87
Solving print quality problems Isolating print quality problems To help you clear the jam Cause Jam Recovery in the following topics may have a printer part that jammed does not reprint after jam is set to Auto or On: 1 Press . 2 Press until Settings appears, and then press . 3 ... Test Pages appears, and then the pages print. You may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 From the control panel, press and hold and while turning the printer on sequence, and then CONFIG MENU appears. 4 Press until Prt Quality Pgs appears,...
Solving print quality problems Isolating print quality problems To help you clear the jam Cause Jam Recovery in the following topics may have a printer part that jammed does not reprint after jam is set to Auto or On: 1 Press . 2 Press until Settings appears, and then press . 3 ... Test Pages appears, and then the pages print. You may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 From the control panel, press and hold and while turning the printer on sequence, and then CONFIG MENU appears. 4 Press until Prt Quality Pgs appears,...
User's Guide
Page 89
.... Printhead lenses are defective. Troubleshooting 89 Solution Replace the color cartridge causing the line. Fuser is defective. Replace the photoconductor units. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective or worn... Replace the toner cartridge(s) causing the line. 2 If the problem still occurs, replace the photoconductor unit. • If the problem is defective, empty, or worn. Solution Replace the toner cartridge. Resetting the Printer appears briefly, followed by a clock, and then Ready appears...
.... Printhead lenses are defective. Troubleshooting 89 Solution Replace the color cartridge causing the line. Fuser is defective. Replace the photoconductor units. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective or worn... Replace the toner cartridge(s) causing the line. 2 If the problem still occurs, replace the photoconductor unit. • If the problem is defective, empty, or worn. Solution Replace the toner cartridge. Resetting the Printer appears briefly, followed by a clock, and then Ready appears...
User's Guide
Page 95
...printed in monochrome grayscale or in a browser window. This setting increases gloss. Solving color quality problems This section helps answer some basic color-related questions and describes how some of the features provided in the Quality Menu can...color problems. Quality menu Menu item Print Mode Color Correction Print Resolution Toner Darkness Enhance Fine Lines Description Settings Specifies whether images are impossible to Color, a setting of 5 is the same as a setting of the color tables using the Embedded Web Server, type the network printer IP address in color Note: Color...
...printed in monochrome grayscale or in a browser window. This setting increases gloss. Solving color quality problems This section helps answer some basic color-related questions and describes how some of the features provided in the Quality Menu can...color problems. Quality menu Menu item Print Mode Color Correction Print Resolution Toner Darkness Enhance Fine Lines Description Settings Specifies whether images are impossible to Color, a setting of 5 is the same as a setting of the color tables using the Embedded Web Server, type the network printer IP address in color Note: Color...
User's Guide
Page 98
...toners can be too red). Printing presses, inkjet printers, and color laser printers create colors in a document. Additionally, they commonly let users modify the color of each object when using the default Auto Color Correction setting generate preferred color for the majority of cyan, magenta, yellow,... is possible to photographic images. Why doesn't the printed color match the color I match a particular color (such as a color in solving certain color-matching problems, see the question, "How can do to produce the desired color. Sometimes a user may be printed in a document to...
...toners can be too red). Printing presses, inkjet printers, and color laser printers create colors in a document. Additionally, they commonly let users modify the color of each object when using the default Auto Color Correction setting generate preferred color for the majority of cyan, magenta, yellow,... is possible to photographic images. Why doesn't the printed color match the color I match a particular color (such as a color in solving certain color-matching problems, see the question, "How can do to produce the desired color. Sometimes a user may be printed in a document to...