Troubleshooting Guide
Page 4
... color alignment" on the Software and Documentation CD. Printing Quality Test Pages appears, and then the pages print. For more information, see the User's Guide on page 4. • Remove and reinstall the photoconductors. The printer performs its power-on . Replace the toner cartridge ... in.) If marks occur down a page, a toner cartridge or photoconductor may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off . 2 From the control panel, press and hold turning the printer on sequence, and then CONFIG MENU appears. 4 Press ...
... color alignment" on the Software and Documentation CD. Printing Quality Test Pages appears, and then the pages print. For more information, see the User's Guide on page 4. • Remove and reinstall the photoconductors. The printer performs its power-on . Replace the toner cartridge ... in.) If marks occur down a page, a toner cartridge or photoconductor may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off . 2 From the control panel, press and hold turning the printer on sequence, and then CONFIG MENU appears. 4 Press ...
Troubleshooting Guide
Page 5
...feeding from Print Properties before fusing to print. Toner is defective. Light colored line, white line, or incorrectly colored line Example Cause Solution Toner cartridge is On. photoconductor units. Replace the transfer belt. Note: This solution ...Example Cause Toner cartridge(s), photoconductor, or transfer belt is defective Replace the fuser. Fuser is defective. Replace the toner cartridge causing the streaks. Photoconductors may be defective. Turn Color Saver off. Replace the toner cartridge. Resetting the Printer appears briefly,...
...feeding from Print Properties before fusing to print. Toner is defective. Light colored line, white line, or incorrectly colored line Example Cause Solution Toner cartridge is On. photoconductor units. Replace the transfer belt. Note: This solution ...Example Cause Toner cartridge(s), photoconductor, or transfer belt is defective Replace the fuser. Fuser is defective. Replace the toner cartridge causing the streaks. Photoconductors may be defective. Turn Color Saver off. Replace the toner cartridge. Resetting the Printer appears briefly,...
Troubleshooting Guide
Page 6
...setting is too dark, or RGB Contrast setting is Replace the toner low or may be almost cartridge. Replace the toner cartridge. Use only transparencies recommended by the printer, the host computer, and the software application. Transfer belt is too dark. Solution Reinstall or ... You are using downloaded fonts, verify the fonts are using transparencies that do not meet the printer specifications. Uneven print density Example Cause Solution Toner cartridge is Replace the worn or defective. Characters have jagged or uneven edges Cause Downloaded font is worn...
...setting is too dark, or RGB Contrast setting is Replace the toner low or may be almost cartridge. Replace the toner cartridge. Use only transparencies recommended by the printer, the host computer, and the software application. Transfer belt is too dark. Solution Reinstall or ... You are using downloaded fonts, verify the fonts are using transparencies that do not meet the printer specifications. Uneven print density Example Cause Solution Toner cartridge is Replace the worn or defective. Characters have jagged or uneven edges Cause Downloaded font is worn...
Troubleshooting Guide
Page 7
...correct Media Type is defective. The Paper Weight setting in the Paper Menu is loaded in the tray. Printing presses, inkjet printers, and color laser printers create colors in this manner. loaded. Skewed print Cause Solution Guides in the selected tray are Move the guides in the tray to the...appropriate for the size loaded. Change the Paper Type and Paper Weight settings to create green. Solution Replace the defective or worn toner cartridges. Call for customer service. Change the Paper Weight from Normal to be printed in various amounts to produce a large range of paper...
...correct Media Type is defective. The Paper Weight setting in the Paper Menu is loaded in the tray. Printing presses, inkjet printers, and color laser printers create colors in this manner. loaded. Skewed print Cause Solution Guides in the selected tray are Move the guides in the tray to the...appropriate for the size loaded. Change the Paper Type and Paper Weight settings to create green. Solution Replace the defective or worn toner cartridges. Call for customer service. Change the Paper Weight from Normal to be printed in various amounts to produce a large range of paper...
User's Guide
Page 5
... the manual feeder 68 Maintaining the printer 69 Storing supplies...69 Checking the status of supplies...69 Conserving supplies...69 Aligning the toner cartridges...69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 ...Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support...
... the manual feeder 68 Maintaining the printer 69 Storing supplies...69 Checking the status of supplies...69 Conserving supplies...69 Aligning the toner cartridges...69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 ...Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support...
User's Guide
Page 12
Note: Some menu items may not be available based on the printer model or the options installed. Supplies Menu Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Paper Menu Default ... Back Description Returns the display to the previous screen 8 USB direct port 9 Numeric keypad Insert a USB flash drive to send data to change printer settings. This diagram shows the items available under each menu. Consists of the numbers 0-9, a backspace button, and a pound button Menus list A...
Note: Some menu items may not be available based on the printer model or the options installed. Supplies Menu Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Paper Menu Default ... Back Description Returns the display to the previous screen 8 USB direct port 9 Numeric keypad Insert a USB flash drive to send data to change printer settings. This diagram shows the items available under each menu. Consists of the numbers 0-9, a backspace button, and a pound button Menus list A...
User's Guide
Page 40
...or between die-cuts of the adhesive is recommended. When printing on the card stock being considered for laser printers. Note: Vinyl labels are not supported on labels: • From the printer software, MarkVision Professional, or the control panel, set the Paper Type to Normal or Heavy. ...peel off during printing, resulting in .) strip on the Lexmark Web site at least 1 mm (0.04 in) away from edges is not possible, remove a 3 mm (0.125 in a jam. Adhesive material contaminates the printer and could void the printer and cartridge warranties. • Do not print within 1 mm (0....
...or between die-cuts of the adhesive is recommended. When printing on the card stock being considered for laser printers. Note: Vinyl labels are not supported on labels: • From the printer software, MarkVision Professional, or the control panel, set the Paper Type to Normal or Heavy. ...peel off during printing, resulting in .) strip on the Lexmark Web site at least 1 mm (0.04 in) away from edges is not possible, remove a 3 mm (0.125 in a jam. Adhesive material contaminates the printer and could void the printer and cartridge warranties. • Do not print within 1 mm (0....
User's Guide
Page 53
Printing 53 Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door. 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out.
Printing 53 Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door. 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out.
User's Guide
Page 55
...printer window. 2 Select a job to cancel. 3 From the keyboard, press Delete. 5 Press until appears next to the job you want to cancel, and then press . The following messages: 84 Cyan PC Unit missing 84 Magenta PC Unit missing 84 Yellow PC Unit missing 31 Missing or defective Cyan cartridge... 31 Missing or defective Magenta cartridge 31 Missing or defective Yellow cartridge Canceling a print job There are several methods for canceling a print job. A list of the display: 1...
...printer window. 2 Select a job to cancel. 3 From the keyboard, press Delete. 5 Press until appears next to the job you want to cancel, and then press . The following messages: 84 Cyan PC Unit missing 84 Magenta PC Unit missing 84 Yellow PC Unit missing 31 Missing or defective Cyan cartridge... 31 Missing or defective Magenta cartridge 31 Missing or defective Yellow cartridge Canceling a print job There are several methods for canceling a print job. A list of the display: 1...
User's Guide
Page 69
... their original packing until Color Alignment appears, and then press . 5 Press again to conserve toner and paper. You can conserve supplies by printing the first copy and checking it for accuracy before printing the remaining copies. Aligning the toner cartridges Sometimes replacing the transfer... steps after replacing the transfer belt: 1 Make sure the printer is required. Maintaining the printer 69 For more information, see the Supplies menu, Quality menu, and Finishing menu in the address bar of the toner cartridges. If you are ready to maintain optimum print quality. For...
... their original packing until Color Alignment appears, and then press . 5 Press again to conserve toner and paper. You can conserve supplies by printing the first copy and checking it for accuracy before printing the remaining copies. Aligning the toner cartridges Sometimes replacing the transfer... steps after replacing the transfer belt: 1 Make sure the printer is required. Maintaining the printer 69 For more information, see the Supplies menu, Quality menu, and Finishing menu in the address bar of the toner cartridges. If you are ready to maintain optimum print quality. For...
User's Guide
Page 70
... press . For more information, see "Removing the color supplies" on page 87. Warning: Do not touch the printhead lenses or they may be damaged. 5 Reinstall the toner cartridges. 6 Close the doors. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for this procedure... open longer than 10 minutes. 1 Open the upper and inner doors. 2 Remove all four toner cartridges. Cleaning the printhead lenses Clean the printhead lenses if you purchased the printer. Maintaining the printer 70 6 Press until Set A appears, and then press . 7 From the printed sheet, find ...
... press . For more information, see "Removing the color supplies" on page 87. Warning: Do not touch the printhead lenses or they may be damaged. 5 Reinstall the toner cartridges. 6 Close the doors. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for this procedure... open longer than 10 minutes. 1 Open the upper and inner doors. 2 Remove all four toner cartridges. Cleaning the printhead lenses Clean the printhead lenses if you purchased the printer. Maintaining the printer 70 6 Press until Set A appears, and then press . 7 From the printed sheet, find ...
User's Guide
Page 71
... Magenta High Yield Return Program C5240MH Toner Cartridge C532, C534 Yellow High Yield Return Program C5240YH Toner Cartridge C532, C534 Black High Yield Return Program Toner Cartridge C5240KH C534 Maintaining the printer 71 Ordering toner cartridges When 88 Cyan cartridge low, 88 Magenta cartridge low, 88 Yellow cartridge low, or 88 Black cartridge low appears on letter- Once the...
... Magenta High Yield Return Program C5240MH Toner Cartridge C532, C534 Yellow High Yield Return Program C5240YH Toner Cartridge C532, C534 Black High Yield Return Program Toner Cartridge C5240KH C534 Maintaining the printer 71 Ordering toner cartridges When 88 Cyan cartridge low, 88 Magenta cartridge low, 88 Yellow cartridge low, or 88 Black cartridge low appears on letter- Once the...
User's Guide
Page 72
... Program Toner Cartridge C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534...
... Program Toner Cartridge C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534...
User's Guide
Page 88
...6 Press until that number is turned off. 2 From the control panel, press and hold and while turning the printer on the Software and Documentation CD. The printer performs its power-on page 88. • Remove and reinstall the photoconductors. Submitting Selection appears. 9 Repeat steps ...Self Test appears. Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be defective. • 33.5 mm (1.32 in.) • 35...
...6 Press until that number is turned off. 2 From the control panel, press and hold and while turning the printer on the Software and Documentation CD. The printer performs its power-on page 88. • Remove and reinstall the photoconductors. Submitting Selection appears. 9 Repeat steps ...Self Test appears. Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be defective. • 33.5 mm (1.32 in.) • 35...
User's Guide
Page 89
...Printer appears briefly, followed by a clock, and then Ready appears. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective or worn. Photoconductors are dirty. Clean the printhead lenses. Photoconductors may be defective. Replace the fuser. Solution Replace the color cartridge... causing the line. Fuser is defective. Dark lines Example ABCDE ABCDE ABCDE Cause Toner cartridge(s), photoconductor, or transfer belt is defective. Transfer belt...
...Printer appears briefly, followed by a clock, and then Ready appears. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective or worn. Photoconductors are dirty. Clean the printhead lenses. Photoconductors may be defective. Replace the fuser. Solution Replace the color cartridge... causing the line. Fuser is defective. Dark lines Example ABCDE ABCDE ABCDE Cause Toner cartridge(s), photoconductor, or transfer belt is defective. Transfer belt...
User's Guide
Page 90
... solution applies to print. Turn Color Saver off. Transfer belt is defective. Toner cartridge is defective. The media being used does not meet the printer specifications. • Load media from media. Replace the toner cartridge. Replace the toner cartridge causing the streaks. Print is ... with rough finishes. • Make sure the media you are using. another tray. Color Saver is defective or worn. Troubleshooting 90 Replace the transfer belt. Toner cartridge is On. Toner is low. Streaked vertical lines Example ABCDE ABCDE ABCDE Cause Solution Toner...
... solution applies to print. Turn Color Saver off. Transfer belt is defective. Toner cartridge is defective. The media being used does not meet the printer specifications. • Load media from media. Replace the toner cartridge. Replace the toner cartridge causing the streaks. Print is ... with rough finishes. • Make sure the media you are using. another tray. Color Saver is defective or worn. Troubleshooting 90 Replace the transfer belt. Toner cartridge is On. Toner is low. Streaked vertical lines Example ABCDE ABCDE ABCDE Cause Solution Toner...
User's Guide
Page 91
...printer specifications. Paper Weight settings match the type of media you are using . Fuser is too high. Print is too dark Cause Solution Toner Darkness setting is too dark, RGB Brightness setting is too dark, or RGB Contrast setting is worn or defective. Replace the toner cartridge.... Note: This solution applies to something other than Transparency. Toner is worn or defective. Replace the transfer belt. Replace the toner cartridge. Photoconductor is in the paper path. Transparency. Call for the tray you are using transparencies that do not meet Make sure the...
...printer specifications. Paper Weight settings match the type of media you are using . Fuser is too high. Print is too dark Cause Solution Toner Darkness setting is too dark, RGB Brightness setting is too dark, or RGB Contrast setting is worn or defective. Replace the toner cartridge.... Note: This solution applies to something other than Transparency. Toner is worn or defective. Replace the transfer belt. Replace the toner cartridge. Photoconductor is in the paper path. Transparency. Call for the tray you are using transparencies that do not meet Make sure the...
User's Guide
Page 92
Solution Replace the toner cartridge. Ghost images Example Cause The photoconductors are using . • Replace the photoconductors. Toner is not supported. Solution If you are using downloaded fonts, verify the fonts are supported by the printer, the host computer, and the software application.... Characters have jagged or uneven edges Cause Downloaded font is low. Replace the toner cartridge. Solution • Make sure the Paper Type setting is ...
Solution Replace the toner cartridge. Ghost images Example Cause The photoconductors are using . • Replace the photoconductors. Toner is not supported. Solution If you are using downloaded fonts, verify the fonts are supported by the printer, the host computer, and the software application.... Characters have jagged or uneven edges Cause Downloaded font is low. Replace the toner cartridge. Solution • Make sure the Paper Type setting is ...
User's Guide
Page 93
...is loaded in the selected tray are using media that meets the printer specifications. Toner cartridge is defective. Call for customer service. Skewed print Cause Solution Guides in the tray. size loaded. Shake the cartridge back and forth several times, and then reinstall it. •...a new toner cartridge. Replace the photoconductor. is set to Off, but did not set the Paper Size to A4. • Set the Paper Size to match the media in a tray. Solid color pages Solution • Remove the toner cartridge from the printer. Replace the toner cartridge. Photoconductor is...
...is loaded in the selected tray are using media that meets the printer specifications. Toner cartridge is defective. Call for customer service. Skewed print Cause Solution Guides in the tray. size loaded. Shake the cartridge back and forth several times, and then reinstall it. •...a new toner cartridge. Replace the photoconductor. is set to Off, but did not set the Paper Size to A4. • Set the Paper Size to match the media in a tray. Solid color pages Solution • Remove the toner cartridge from the printer. Replace the toner cartridge. Photoconductor is...
User's Guide
Page 94
... media path. The fuser is in the Paper Menu is being used . Toner specks Cause Toner cartridges are using. Troubleshooting 94 are worn or defective. Toner rubs off Solution Replace the defective or worn toner cartridges. If for the type of paper or specialty media you use it. Toner is worn or... you match the paper or specialty media loaded in a high humidity environment. • Load paper from Normal to Rough. Paper has been stored in the printer.
... media path. The fuser is in the Paper Menu is being used . Toner specks Cause Toner cartridges are using. Troubleshooting 94 are worn or defective. Toner rubs off Solution Replace the defective or worn toner cartridges. If for the type of paper or specialty media you use it. Toner is worn or... you match the paper or specialty media loaded in a high humidity environment. • Load paper from Normal to Rough. Paper has been stored in the printer.