Troubleshooting Guide
Page 1
... that you have checked each of the printer software are using a recommended cable. • Make sure the connection is secure. Copies of these possibilities, turn the printer back on. Control panel display is empty. Printer has received invalid data. Press to return the printer to print. Load media in Adobe Acrobat. 2 Click the printer icon. Delete the job. Once you have properly installed the print server and configured the printer for network printing. Error message about installing a network printer, click View User's Guide and Documentation...
... that you have checked each of the printer software are using a recommended cable. • Make sure the connection is secure. Copies of these possibilities, turn the printer back on. Control panel display is empty. Printer has received invalid data. Press to return the printer to print. Load media in Adobe Acrobat. 2 Click the printer icon. Delete the job. Once you have properly installed the print server and configured the printer for network printing. Error message about installing a network printer, click View User's Guide and Documentation...
Troubleshooting Guide
Page 3
... fix the problem, contact Customer Support. Drawers • Make sure the connection between the two infrared ports is cleared Cause Solution The entire paper path was not Clear media from a fresh package. • Store media in the tray or on the multipurpose feeder. For more information, see if the option is loaded correctly. Solving paper feed problems Paper frequently jams Cause Solution Media loaded does not meet the printer specifications. Paper jam message remains after it is installed: • Turn...
... fix the problem, contact Customer Support. Drawers • Make sure the connection between the two infrared ports is cleared Cause Solution The entire paper path was not Clear media from a fresh package. • Store media in the tray or on the multipurpose feeder. For more information, see if the option is loaded correctly. Solving paper feed problems Paper frequently jams Cause Solution Media loaded does not meet the printer specifications. Paper jam message remains after it is installed: • Turn...
Troubleshooting Guide
Page 4
... a page, a toner cartridge or photoconductor may be defective. Submitting Selection appears. Printing Quality Test Pages appears, and then the pages print. You may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off . 2 From the control panel, press and hold turning the printer on. The printer performs its power-on the Software and Documentation CD. For more information about installing supplies, see "Adjusting the color alignment" on the control panel until all every 116.2 mm colors, the fuser (4.58...
... a page, a toner cartridge or photoconductor may be defective. Submitting Selection appears. Printing Quality Test Pages appears, and then the pages print. You may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off . 2 From the control panel, press and hold turning the printer on. The printer performs its power-on the Software and Documentation CD. For more information about installing supplies, see "Adjusting the color alignment" on the control panel until all every 116.2 mm colors, the fuser (4.58...
Troubleshooting Guide
Page 7
... to the set for a different media size than what is loaded in the tray. Incorrect margins Cause Solution Guides in the selected tray are Move the guides in the tray to Rough. Replace the photoconductor. Change the Paper Type and Paper Weight settings to the proper positions for the size loaded. Toner specks Cause Toner cartridges are using media meet the printer specifications. Toner is in the printer. Additionally, they commonly let users modify the color of red, green, or...
... to the set for a different media size than what is loaded in the tray. Incorrect margins Cause Solution Guides in the selected tray are Move the guides in the tray to Rough. Replace the photoconductor. Change the Paper Type and Paper Weight settings to the proper positions for the size loaded. Toner specks Cause Toner cartridges are using media meet the printer specifications. Toner is in the printer. Additionally, they commonly let users modify the color of red, green, or...
Troubleshooting Guide
Page 8
... printer color sample pages may not be too red). Selecting any of toner being used in the software program (RGB or CMYK combinations). Manual Color Correction may consider printed pages to use PostScript or PCL emulation printer software? Why doesn't the printed color match the color I match a particular color (such as a corporate logo)? For recommendations on the print job information; Sometimes a user may be affected by environmental conditions, paper type, lighting conditions, or user preference. This problem...
... printer color sample pages may not be too red). Selecting any of toner being used in the software program (RGB or CMYK combinations). Manual Color Correction may consider printed pages to use PostScript or PCL emulation printer software? Why doesn't the printed color match the color I match a particular color (such as a corporate logo)? For recommendations on the print job information; Sometimes a user may be affected by environmental conditions, paper type, lighting conditions, or user preference. This problem...
Troubleshooting Guide
Page 9
... Color Sample pages to use for Cyan, Magenta, and Yellow. These pages require the use of the network printer. There are experiencing, the message on the display, and the troubleshooting steps you have an increment value of color samples accessible from the Quality menu using the Embedded Web Server, see the label on the menu settings page. If the user finds a value on the Software and Documentation CD. The default increment is a series of color • Reset...
... Color Sample pages to use for Cyan, Magenta, and Yellow. These pages require the use of the network printer. There are experiencing, the message on the display, and the troubleshooting steps you have an increment value of color samples accessible from the Quality menu using the Embedded Web Server, see the label on the menu settings page. If the user finds a value on the Software and Documentation CD. The default increment is a series of color • Reset...
User's Guide
Page 5
... a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display 75 Disabling control panel menus...75 Enabling control panel menus...75 Disabling Quick Start mode...76 Restoring factory default settings...76 Adjusting Power Saver...77 Encrypting the printer hard disk...77 Disabling printer hard disk encryption 78 Locking the control panel menus using the Embedded Web Server 78...
... a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display 75 Disabling control panel menus...75 Enabling control panel menus...75 Disabling Quick Start mode...76 Restoring factory default settings...76 Adjusting Power Saver...77 Encrypting the printer hard disk...77 Disabling printer hard disk encryption 78 Locking the control panel menus using the Embedded Web Server 78...
User's Guide
Page 12
... Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Reports Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page Profiles List NetWare Setup Page Print Fonts Print Directory Settings Setup Menu Finishing Menu Quality Menu Utilities Menu PDF Menu PostScript Menu PCL Emul Menu HTML Menu Image Menu Learning about the printer 12 This diagram...
... Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Reports Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page Profiles List NetWare Setup Page Print Fonts Print Directory Settings Setup Menu Finishing Menu Quality Menu Utilities Menu PDF Menu PostScript Menu PCL Emul Menu HTML Menu Image Menu Learning about the printer 12 This diagram...
User's Guide
Page 15
...on some models: • Printer hard disk • RS-232 serial interface card • Parallel 1284-B interface card • MarkNetTM N8000 Series internal print servers Accessing the system board to install internal options Remove the system board cover to install the available cards; Installing options 15 If you can customize your printer connectivity and memory capacity by adding optional cards. CAUTION: Turn the printer off, and unplug the power cord before continuing. Available options Memory cards • Printer memory • Flash memory • Fonts Firmware cards •...
...on some models: • Printer hard disk • RS-232 serial interface card • Parallel 1284-B interface card • MarkNetTM N8000 Series internal print servers Accessing the system board to install internal options Remove the system board cover to install the available cards; Installing options 15 If you can customize your printer connectivity and memory capacity by adding optional cards. CAUTION: Turn the printer off, and unplug the power cord before continuing. Available options Memory cards • Printer memory • Flash memory • Fonts Firmware cards •...
User's Guide
Page 87
... Setup menu is cleared Cause The entire paper path was not Solution Clear media from the entire paper path, and then press . Troubleshooting 87 The printer performs its power-on . 3 Release both buttons when Performing Self Test appears. Page that requires adjustment or replacement. Solving print quality problems Isolating print quality problems To help you clear the jam Cause Jam Recovery in the following topics may have a printer part that jammed does not reprint after jam is set to Auto...
... Setup menu is cleared Cause The entire paper path was not Solution Clear media from the entire paper path, and then press . Troubleshooting 87 The printer performs its power-on . 3 Release both buttons when Performing Self Test appears. Page that requires adjustment or replacement. Solving print quality problems Isolating print quality problems To help you clear the jam Cause Jam Recovery in the following topics may have a printer part that jammed does not reprint after jam is set to Auto...
User's Guide
Page 93
... for customer service. is low. size loaded. Blank pages Cause Toner is loaded in the tray. Replace the photoconductor. Shake the cartridge back and forth several times, and then reinstall it. • Install a new toner cartridge. Replace the toner cartridge. Incorrect margins Cause Solution Guides in the selected tray are set for a different paper Move the guides in the tray to the proper positions for the size than what is defective. The media being used does not meet the printer specifications. For...
... for customer service. is low. size loaded. Blank pages Cause Toner is loaded in the tray. Replace the photoconductor. Shake the cartridge back and forth several times, and then reinstall it. • Install a new toner cartridge. Replace the toner cartridge. Incorrect margins Cause Solution Guides in the selected tray are set for a different paper Move the guides in the tray to the proper positions for the size than what is defective. The media being used does not meet the printer specifications. For...
User's Guide
Page 98
... about adjusting the Color Balance setting, see the Menus and Messages Guide on the Software and Documentation CD. What is accomplished using the Manual Color menu and the Manual Color Correction setting. This customization is manual color correction? For more preferable color. What settings should I use for different types of documents. For recommendations on the Software and Documentation CD. The color conversion tables applied to be used for best color quality. Occasionally, a user may consider printed pages to...
... about adjusting the Color Balance setting, see the Menus and Messages Guide on the Software and Documentation CD. What is accomplished using the Manual Color menu and the Manual Color Correction setting. This customization is manual color correction? For more preferable color. What settings should I use for different types of documents. For recommendations on the Software and Documentation CD. The color conversion tables applied to be used for best color quality. Occasionally, a user may consider printed pages to...
User's Guide
Page 100
... the network printer. Contacting Customer Support When you call Customer Support, describe the problem you are experiencing, the message on the Software and Documentation CD. The Embedded Web Server is close, but would like to the default pages of the Embedded Web Server. There are known as CMYK color. Troubleshooting 100 Click Configuration Menu, and then click Detailed Color Samples. These pages require the use for color matching. The following three options: • Print-Prints the default pages...
... the network printer. Contacting Customer Support When you call Customer Support, describe the problem you are experiencing, the message on the Software and Documentation CD. The Embedded Web Server is close, but would like to the default pages of the Embedded Web Server. There are known as CMYK color. Troubleshooting 100 Click Configuration Menu, and then click Detailed Color Samples. These pages require the use for color matching. The following three options: • Print-Prints the default pages...
User's Guide
Page 108
... color printing 97 FCC notices 103 firmware card installing 21 flash memory card installing 21 font sample list, printing 49 fuser ordering 73 G guidelines card stock 40 envelopes 39 labels 40 letterhead 38 transparencies 39 H hard disk installing 22 held jobs 45 printing from Macintosh 46 printing from Windows 46 I installing printer software 45 internal print server, installing 24 IPSec 79 J jam areas, accessing 58 jams avoiding 57 behind inner door 62 between fuser and standard exit bin 65 in manual feeder 68 in multipurpose feeder 67 in standard exit bin...
... color printing 97 FCC notices 103 firmware card installing 21 flash memory card installing 21 font sample list, printing 49 fuser ordering 73 G guidelines card stock 40 envelopes 39 labels 40 letterhead 38 transparencies 39 H hard disk installing 22 held jobs 45 printing from Macintosh 46 printing from Windows 46 I installing printer software 45 internal print server, installing 24 IPSec 79 J jam areas, accessing 58 jams avoiding 57 behind inner door 62 between fuser and standard exit bin 65 in manual feeder 68 in multipurpose feeder 67 in standard exit bin...
User's Guide
Page 109
... page breaks occur 85 printer configurations 9 models 9 moving 73, 74 printer option problems hard disk with adapter 86 printer options troubleshooting drawers 85 flash memory card 85 infrared adapter 86 internal print server 86 memory card 86 option not working 85 USB/parallel interface card 86 printhead lenses cleaning 70 printing black-only 51 color 54 directory list 49 duplex jobs manually 50 font sample list 49 from Macintosh 45 from USB flash memory device 47 from Windows 45 installing printer software 45 menu settings page 48 network setup page 49 print quality test pages 50 printing...
... page breaks occur 85 printer configurations 9 models 9 moving 73, 74 printer option problems hard disk with adapter 86 printer options troubleshooting drawers 85 flash memory card 85 infrared adapter 86 internal print server 86 memory card 86 option not working 85 USB/parallel interface card 86 printhead lenses cleaning 70 printing black-only 51 color 54 directory list 49 duplex jobs manually 50 font sample list 49 from Macintosh 45 from USB flash memory device 47 from Windows 45 installing printer software 45 menu settings page 48 network setup page 49 print quality test pages 50 printing...
Menus and Messages Guide
Page 7
... Wireless Standard Network Network Standard USB USB NetWare AppleTalk LexLink USB Direct Help Color Quality Print Quality Printing Guide Supplies Guide Media Guide Print Defects Menu Map Information Guide Connection Guide Moving Guide Supplies menu The initial toner cartridges shipped with . Missing OK Shows the status of the toner cartridges Low Invalid Note: You will see only the status level Replace for the photoconductor unit just replaced Select the photoconductor unit, then select Yes or No: Magenta PC Unit Yellow PC Unit Black PC Unit • Select Yes to reset the supply...
... Wireless Standard Network Network Standard USB USB NetWare AppleTalk LexLink USB Direct Help Color Quality Print Quality Printing Guide Supplies Guide Media Guide Print Defects Menu Map Information Guide Connection Guide Moving Guide Supplies menu The initial toner cartridges shipped with . Missing OK Shows the status of the toner cartridges Low Invalid Note: You will see only the status level Replace for the photoconductor unit just replaced Select the photoconductor unit, then select Yes or No: Magenta PC Unit Yellow PC Unit Black PC Unit • Select Yes to reset the supply...
Menus and Messages Guide
Page 47
... the printer hard disk. • Press until Continue appears, and then press to clear. Remove paper from standard output bin Remove the paper from the printer. 2 Make sure the fuser, transfer belt, trays, and all color toner cartridges and photoconductor units. Any active print jobs are deleted. Setup Required 1 Remove all packing materials from the standard output (exit) bin of jobs to the factory defaults except the Display Language setting in the Setup menu and the custom settings in the Config menu. This includes fonts, macros, and symbol sets. • All settings...
... the printer hard disk. • Press until Continue appears, and then press to clear. Remove paper from standard output bin Remove the paper from the printer. 2 Make sure the fuser, transfer belt, trays, and all color toner cartridges and photoconductor units. Any active print jobs are deleted. Setup Required 1 Remove all packing materials from the standard output (exit) bin of jobs to the factory defaults except the Display Language setting in the Setup menu and the custom settings in the Config menu. This includes fonts, macros, and symbol sets. • All settings...
Menus and Messages Guide
Page 50
... free space in the printer or print server. If the error message remains, the flash memory may be defective and require replacing. 54 Serial option error • Check that the serial cable is connected correctly and is not set correctly on . 56 Parallel port disabled • Press until Continue appears, then press to a properly grounded outlet. 5 Turn the printer power back on the printer and host computer. For information about flashing the network printer firmware, insert the Software...
... free space in the printer or print server. If the error message remains, the flash memory may be defective and require replacing. 54 Serial option error • Check that the serial cable is connected correctly and is not set correctly on . 56 Parallel port disabled • Press until Continue appears, then press to a properly grounded outlet. 5 Turn the printer power back on the printer and host computer. For information about flashing the network printer firmware, insert the Software...
Help Menu Pages
Page 5
... information about adjusting the Color Balance setting, see the User's Guide on the recommended type of toner being projected. Manual Color Correction applies to print on the Software and Documentation CD. The color conversion tables applied to improve the color? Can I can occur in each object when using the Manual Color menu and the Manual Color Correction setting. For information about the paper and media specifications, see the Menus and Messages Guide on the Software and...
... information about adjusting the Color Balance setting, see the User's Guide on the recommended type of toner being projected. Manual Color Correction applies to print on the Software and Documentation CD. The color conversion tables applied to improve the color? Can I can occur in each object when using the Manual Color menu and the Manual Color Correction setting. For information about the paper and media specifications, see the Menus and Messages Guide on the Software and...
Help Menu Pages
Page 27
... about adjusting and customizing color printing Provides information about solving print quality issues Provides information about setting up the printer. It also includes a list of printer status and error messages. Additional language support The User's Guide, Setup sheet, Menus and Messages Guide, and Help pages are also available in locating additional information Provides information about connecting the printer locally (USB) or to a network Provides instructions for ordering supplies Provides a list of the paper sizes supported in trays, drawers, and feeders Provides...
... about adjusting and customizing color printing Provides information about solving print quality issues Provides information about setting up the printer. It also includes a list of printer status and error messages. Additional language support The User's Guide, Setup sheet, Menus and Messages Guide, and Help pages are also available in locating additional information Provides information about connecting the printer locally (USB) or to a network Provides instructions for ordering supplies Provides a list of the paper sizes supported in trays, drawers, and feeders Provides...