Troubleshooting Guide
Page 3
...Stock & Label Guide available on every third or sixth page in the tray to Right: 1 Re-seat the cartridges by removing them from the printer and then reinserting them. 2 Invoke a Color Adjust operation from occurring, see the Menus and Messages Guide. For information that can help prevent jams from the ... defects occur every 101 mm (4 in.) • Replace the fuser if the defects occur every 148 mm (5.8 in.) Marks occur on the Lexmark Web site at the front of the tray or on the multipurpose feeder. Call 1-800LEXMARK for detailed specifications. The page that does not meet the...
...Stock & Label Guide available on every third or sixth page in the tray to Right: 1 Re-seat the cartridges by removing them from the printer and then reinserting them. 2 Invoke a Color Adjust operation from occurring, see the Menus and Messages Guide. For information that can help prevent jams from the ... defects occur every 101 mm (4 in.) • Replace the fuser if the defects occur every 148 mm (5.8 in.) Marks occur on the Lexmark Web site at the front of the tray or on the multipurpose feeder. Call 1-800LEXMARK for detailed specifications. The page that does not meet the...
Troubleshooting Guide
Page 4
...different Toner Darkness setting from the printer driver before sending the job to print. • Scroll to the Color Adjust setting in the Quality Menu and press Select to adjust the color. • Replace the print cartridge that corresponds to the color displayed on the control panel. ...Use only transparencies recommended by the printer's manufacturer. • Make sure the Paper Type setting is not damp. • Shake the specified print cartridge to utilize the remaining toner. • Replace the print cartridge that corresponds to the color displayed on the control panel. ...
...different Toner Darkness setting from the printer driver before sending the job to print. • Scroll to the Color Adjust setting in the Quality Menu and press Select to adjust the color. • Replace the print cartridge that corresponds to the color displayed on the control panel. ...Use only transparencies recommended by the printer's manufacturer. • Make sure the Paper Type setting is not damp. • Shake the specified print cartridge to utilize the remaining toner. • Replace the print cartridge that corresponds to the color displayed on the control panel. ...
User Reference
Page 48
...orientation. Between Pages Inserts a blank sheet between each page of printed pages (all page 1's, all Off* print jobs. (Select stapling from the printer driver if you are printing transparencies or want to insert blank pages in the finisher output bin. Selects paper from the specified tray. Auto* ... the documents stacked in a document for all page 2's, and so on top of each collated copy of the page (portrait). When a staple cartridge is replaced or a staple jam is useful if you want to staple only On specific jobs.) Does not staple print jobs. Menu Item Purpose ...
...orientation. Between Pages Inserts a blank sheet between each page of printed pages (all page 1's, all Off* print jobs. (Select stapling from the printer driver if you are printing transparencies or want to insert blank pages in the finisher output bin. Selects paper from the specified tray. Auto* ... the documents stacked in a document for all page 2's, and so on top of each collated copy of the page (portrait). When a staple cartridge is replaced or a staple jam is useful if you want to staple only On specific jobs.) Does not staple print jobs. Menu Item Purpose ...
User Reference
Page 71
... additional data before it is only available when you use PostScript emulation. Printer stops printing, displays Load Staples, and repeats three beeps every 10 seconds until someone replaces the toner cartridge. Printer stops printing, displays an error message, and sounds three quick beeps. ...timeout expires, the print job is selected from the Setup Menu, the printer resumes printing after the specified timeout value. Disabled 15...65535 (40*) Load Staples is displayed until the staple cartridge is replaced. Single* Continuous Wait Timeout To specify the amount of time...
... additional data before it is only available when you use PostScript emulation. Printer stops printing, displays Load Staples, and repeats three beeps every 10 seconds until someone replaces the toner cartridge. Printer stops printing, displays an error message, and sounds three quick beeps. ...timeout expires, the print job is selected from the Setup Menu, the printer resumes printing after the specified timeout value. Disabled 15...65535 (40*) Load Staples is displayed until the staple cartridge is replaced. Single* Continuous Wait Timeout To specify the amount of time...
User Reference
Page 72
Near Exhausted Waste Bottle To view the status of the color print cartridges. Near Full The toner waste container is low or needs replacement. On Auto* Does not buffer print jobs to fail. Note: This setting often causes ... computers using either Windows or Macintosh operating systems. 72 Note: Changing the Job Buffering menu item automatically resets the printer. Low Change Cartridge Oiler To view the status of the web oiler. Printer processes print jobs from the buffer and then stop until the container is busy processing data from computers using standard...
Near Exhausted Waste Bottle To view the status of the color print cartridges. Near Full The toner waste container is low or needs replacement. On Auto* Does not buffer print jobs to fail. Note: This setting often causes ... computers using either Windows or Macintosh operating systems. 72 Note: Changing the Job Buffering menu item automatically resets the printer. Low Change Cartridge Oiler To view the status of the web oiler. Printer processes print jobs from the buffer and then stop until the container is busy processing data from computers using standard...
User Reference
Page 79
Delete fonts, macros, and other data stored in the printer; 37 Insufficient Memory Held Jobs May Not Be The printer memory cannot restore Restored Print and Hold jobs from the printer hard disk. See also: Holding a job in printer memory. - Insert Staple Cartridge The staple cartridge in the finisher is missing or is either missing or not...
Delete fonts, macros, and other data stored in the printer; 37 Insufficient Memory Held Jobs May Not Be The printer memory cannot restore Restored Print and Hold jobs from the printer hard disk. See also: Holding a job in printer memory. - Insert Staple Cartridge The staple cartridge in the finisher is missing or is either missing or not...
User Reference
Page 80
...still open the Job Menu to cancel a job that is printing or to clear. If the printer finds a tray that has paper of the input sources. The printer is empty. • Install a new staple cartridge in the stapler. • Press Go to clear the message and continue printing without stapling. ...• Press Menu to ignore the manual feed request and print on . 80 If you want to print. Turn the printer off, install DRAM and turn the printer back on paper already...
...still open the Job Menu to cancel a job that is printing or to clear. If the printer finds a tray that has paper of the input sources. The printer is empty. • Install a new staple cartridge in the stapler. • Press Go to clear the message and continue printing without stapling. ...• Press Menu to ignore the manual feed request and print on . 80 If you want to print. Turn the printer off, install DRAM and turn the printer back on paper already...
User Reference
Page 83
... Guide Remove Paper The specified output bin, or bins, is restoring the factory default printer settings. Setup Required Press Go • When you unpacked the printer, you may see the message, "Remove Cartridge and ITU Packaging." After pressing Go, you left a piece of bins. See also... • Select the Abort Restore menu item in the printer Restoring Factory Defaults The printer is full. Remove all packing material from the cartridges and the image transfer unit belt. "Step 5: Installing Supplies" in the printer the total number of jobs to the Ready state. Resetting ...
... Guide Remove Paper The specified output bin, or bins, is restoring the factory default printer settings. Setup Required Press Go • When you unpacked the printer, you may see the message, "Remove Cartridge and ITU Packaging." After pressing Go, you left a piece of bins. See also... • Select the Abort Restore menu item in the printer Restoring Factory Defaults The printer is full. Remove all packing material from the cartridges and the image transfer unit belt. "Step 5: Installing Supplies" in the printer the total number of jobs to the Ready state. Resetting ...
User Reference
Page 84
... that may have a toner cartridge that is full. not fully inserted into the printer. Turn the printer back on the firmware card. See also: Clearing image transfer unit jams 84 For example, you update printer firmware or move a firmware card from the Lexmark Web site. Press Menu to clear the message. Load paper in 30...
... that may have a toner cartridge that is full. not fully inserted into the printer. Turn the printer back on the firmware card. See also: Clearing image transfer unit jams 84 For example, you update printer firmware or move a firmware card from the Lexmark Web site. Press Menu to clear the message. Load paper in 30...
User Reference
Page 85
Remove the specified print cartridge and install a new one . Remove the specified print cartridge and install a new one . The printer detects a calibration error for a particular color. • Press Go to continue printing. • Once printing is large enough for the formatted data. •... Press Menu to open the Job Menu and cancel the current job. The printer does ...
Remove the specified print cartridge and install a new one . Remove the specified print cartridge and install a new one . The printer detects a calibration error for a particular color. • Press Go to continue printing. • Once printing is large enough for the formatted data. •... Press Menu to open the Job Menu and cancel the current job. The printer does ...
User Reference
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... on it on. The job may be defective and require replacing. Install additional printer memory. Downloaded fonts and macros not previously stored in the future: - The printer has detected an unsupported refilled cartridge. Reduce the complexity of the page by reducing the amount of firmware on the... installed firmware card. The printer reads the code on the system card and bypasses the code on...
... on it on. The job may be defective and require replacing. Install additional printer memory. Downloaded fonts and macros not previously stored in the future: - The printer has detected an unsupported refilled cartridge. Reduce the complexity of the page by reducing the amount of firmware on the... installed firmware card. The printer reads the code on the system card and bypasses the code on...
User Reference
Page 90
...too weak. • Press Go to continue printing. • If print quality is unacceptable, replace the image transfer unit. 86 ITU Maintenance The color adjust sensor LED is too bright. • Press Go to continue printing. • If print quality is unacceptable, replace the image transfer unit... almost Full full. • Press Go to clear the message. 83 ITU Maintenance The counter that the specified print cartridge is missing from the printer. Turn the printer off and check all cable connections. Full Replace the toner waste container and press Go to clear the message. 82 ...
...too weak. • Press Go to continue printing. • If print quality is unacceptable, replace the image transfer unit. 86 ITU Maintenance The color adjust sensor LED is too bright. • Press Go to continue printing. • If print quality is unacceptable, replace the image transfer unit... almost Full full. • Press Go to clear the message. 83 ITU Maintenance The counter that the specified print cartridge is missing from the printer. Turn the printer off and check all cable connections. Full Replace the toner waste container and press Go to clear the message. 82 ...
User Reference
Page 101
b Pull the cartridge straight out and use the handle to lift it off . c Place the cartridges on the cartridge handhold. 4 Turn the printer off the guides. Open the front cover. 5 Remove all the print cartridges. a Pull up slightly on a clean, flat surface out of direct light. 101
b Pull the cartridge straight out and use the handle to lift it off . c Place the cartridges on the cartridge handhold. 4 Turn the printer off the guides. Open the front cover. 5 Remove all the print cartridges. a Pull up slightly on a clean, flat surface out of direct light. 101
User Reference
Page 106
The printer returns to its working position. Clearing finisher jams (Areas 1-6) Refer to the Finisher Setup & User's Guide for instructions on clearing finisher jams. If you need help 1 Turn the printer off and then back on . Reinstall all the print cartridges. 11 Close the printer door. 12 Turn the printer on . 2 Contact your administrator or Help desk if you still need more assistance. 106 10 Return the multipurpose feeder to a Ready state.
The printer returns to its working position. Clearing finisher jams (Areas 1-6) Refer to the Finisher Setup & User's Guide for instructions on clearing finisher jams. If you need help 1 Turn the printer off and then back on . Reinstall all the print cartridges. 11 Close the printer door. 12 Turn the printer on . 2 Contact your administrator or Help desk if you still need more assistance. 106 10 Return the multipurpose feeder to a Ready state.
User Reference
Page 108
... appears on the display, you should order a new print cartridge. In other countries/regions, contact the place where you should order a new fuser. You can also visit our Lexmark online store at www.lexmark.com for information about Lexmark Authorized Supplies Dealers in your printer. Type of this page. Click the Web link on the...
... appears on the display, you should order a new print cartridge. In other countries/regions, contact the place where you should order a new fuser. You can also visit our Lexmark online store at www.lexmark.com for information about Lexmark Authorized Supplies Dealers in your printer. Type of this page. Click the Web link on the...
User Reference
Page 124
... of the appropriate area or has been superimposed over another color area. 1 Re-seat the cartridges by replacing a supply or maintenance item that need to the Color Alignment section under the Utilities Menu. Color misregistration AABBCCDDEE ABCDE Color has shifted outside of its intended life. Blank pages feed...or the fuser is loaded Load the correct type media for information about a printer consumable. change the Paper Type on every third or sixth page in the tray being printed from the printer and then reinserting them from . See Determining the status of media loaded. ...
... of the appropriate area or has been superimposed over another color area. 1 Re-seat the cartridges by replacing a supply or maintenance item that need to the Color Alignment section under the Utilities Menu. Color misregistration AABBCCDDEE ABCDE Color has shifted outside of its intended life. Blank pages feed...or the fuser is loaded Load the correct type media for information about a printer consumable. change the Paper Type on every third or sixth page in the tray being printed from the printer and then reinserting them from . See Determining the status of media loaded. ...
User Reference
Page 126
... service. 126 Print too dark • The Toner Darkness setting is too dark. • The print cartridges are defective. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Perform a Color Adjust in the Utilities Menu. • Load paper from a new package. • Avoid textured paper...
... service. 126 Print too dark • The Toner Darkness setting is too dark. • The print cartridges are defective. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Perform a Color Adjust in the Utilities Menu. • Load paper from a new package. • Avoid textured paper...
User Reference
Page 127
... Plain to CardStock (or other appropriate weight). • Replace the fuser. • The Toner Darkness setting is too dark. • The print cartridges are defective. • The transfer roller is worn or defective. • The image transfer unit is worn or defective. • Change Paper Type...from Normal to Smooth or Rough. • Change Paper Weight from the printer driver before sending the job to match the paper or specialty media you handle the sheets. what is low in the print cartridges. Gray background ABCDE ABCDE ABCDE Cause Solution • The Type setting is...
... Plain to CardStock (or other appropriate weight). • Replace the fuser. • The Toner Darkness setting is too dark. • The print cartridges are defective. • The transfer roller is worn or defective. • The image transfer unit is worn or defective. • Change Paper Type...from Normal to Smooth or Rough. • Change Paper Weight from the printer driver before sending the job to match the paper or specialty media you handle the sheets. what is low in the print cartridges. Gray background ABCDE ABCDE ABCDE Cause Solution • The Type setting is...
User Reference
Page 128
...loaded. • Set the Paper Size to match the media in the tray. Solid color pages • The print cartridges are • Replace the print cartridges. defective. • Call for detailed specifications. • See Paper and specialty media ...cartridges. Skewed print (Print is a method of describing colors by indicating the amount of colors observed in nature. Red, green, and blue light can be used to solve typical color problems. Note: You should also read "Solving print quality problems" on our Lexmark Web site at www.lexmark.com for service. • Your printer...
...loaded. • Set the Paper Size to match the media in the tray. Solid color pages • The print cartridges are • Replace the print cartridges. defective. • Call for detailed specifications. • See Paper and specialty media ...cartridges. Skewed print (Print is a method of describing colors by indicating the amount of colors observed in nature. Red, green, and blue light can be used to solve typical color problems. Note: You should also read "Solving print quality problems" on our Lexmark Web site at www.lexmark.com for service. • Your printer...
User Reference
Page 134
To turn on the Coverage Estimator utility: 1 Make sure the printer is 2 percent. The utility can be affected by turning the printer off from printer to printer. For all toner colors that are printed on the page. Using the Coverage Estimator The Coverage ...printer prints the percent coverage for each toner color: black, cyan, magenta, and yellow. Reported values may be turned off . Lexmark makes no claim as to estimate the coverage on each color on a given page. The accuracy of the estimates may vary from the operator panel or by how full the print cartridges...
To turn on the Coverage Estimator utility: 1 Make sure the printer is 2 percent. The utility can be affected by turning the printer off from printer to printer. For all toner colors that are printed on the page. Using the Coverage Estimator The Coverage ...printer prints the percent coverage for each toner color: black, cyan, magenta, and yellow. Reported values may be turned off . Lexmark makes no claim as to estimate the coverage on each color on a given page. The accuracy of the estimates may vary from the operator panel or by how full the print cartridges...