Troubleshooting Guide
Page 3
... feeder. Move the guides in the selected tray are not set to Right: 1 Re-seat the cartridges by removing them from the printer and then reinserting them. 2 Invoke a Color Adjust operation from occurring, see the Menus and Messages Guide Blank pages feed into the output bin. ... exceed the maximum stack height indicated at www.lexmark.com for service. Use recommended paper and other specialty media. The paper has absorbed moisture due to the correct position. Solving print quality problems Color misregistration AABBCCDDEE ABCDE Color has shifted outside of paper you clear the ...
... feeder. Move the guides in the selected tray are not set to Right: 1 Re-seat the cartridges by removing them from the printer and then reinserting them. 2 Invoke a Color Adjust operation from occurring, see the Menus and Messages Guide Blank pages feed into the output bin. ... exceed the maximum stack height indicated at www.lexmark.com for service. Use recommended paper and other specialty media. The paper has absorbed moisture due to the correct position. Solving print quality problems Color misregistration AABBCCDDEE ABCDE Color has shifted outside of paper you clear the ...
Troubleshooting Guide
Page 4
...trays is Normal. Toner specks • Replace the print cartridge that corresponds to the color displayed on the control panel. From the printer operator panel, print the repetitive defects guide to determine which component needs to the color displayed on the control panel. Print too dark •...setting. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Scroll to the Color Adjust setting in the Paper Menu is not damp. • Shake the specified print cartridge to utilize the remaining toner. • Replace the print...
...trays is Normal. Toner specks • Replace the print cartridge that corresponds to the color displayed on the control panel. From the printer operator panel, print the repetitive defects guide to determine which component needs to the color displayed on the control panel. Print too dark •...setting. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Scroll to the Color Adjust setting in the Paper Menu is not damp. • Shake the specified print cartridge to utilize the remaining toner. • Replace the print...
User Reference
Page 48
...of paper several times. Tray (Tray 1*) MP Feeder Selects paper from the printer driver if you want the printer to use when it easier to insert blank pages in the finisher output bin. When a staple cartridge is replaced or a staple jam is useful if you are printing transparencies or... want to prime the stapler by stapling a sheet of a print job, making it primes the stapler. Auto* Long Edge Lets the printer choose between jobs. This is cleared,...
...of paper several times. Tray (Tray 1*) MP Feeder Selects paper from the printer driver if you want the printer to use when it easier to insert blank pages in the finisher output bin. When a staple cartridge is replaced or a staple jam is useful if you are printing transparencies or... want to prime the stapler by stapling a sheet of a print job, making it primes the stapler. Auto* Long Edge Lets the printer choose between jobs. This is cleared,...
User Reference
Page 71
...timeout expires, the print job is only available when you use PostScript emulation. Printer stops printing, displays Load Staples, and repeats three beeps every 10 seconds until the toner cartridge is replaced. Printer stops printing, displays an error message, and repeats three beeps every 10 seconds... until the staple cartridge is replaced. Values Off Single* Continuous Toner Alarm To specify how the printer responds Off when it is out of staples. Printer stops printing, displays an error message, and sounds three quick beeps...
...timeout expires, the print job is only available when you use PostScript emulation. Printer stops printing, displays Load Staples, and repeats three beeps every 10 seconds until the toner cartridge is replaced. Printer stops printing, displays an error message, and repeats three beeps every 10 seconds... until the staple cartridge is replaced. Values Off Single* Continuous Toner Alarm To specify how the printer responds Off when it is out of staples. Printer stops printing, displays an error message, and sounds three quick beeps...
User Reference
Page 72
... To view the status of the color print cartridges. Menu Item Job Buffering Purpose Values To temporarily store jobs on the printer hard disk before printing. Printer processes raw binary PostScript print jobs from computers using the Macintosh operating system. USB Menu Use the USB Menu to the hard disk. On Auto* ...
... To view the status of the color print cartridges. Menu Item Job Buffering Purpose Values To temporarily store jobs on the printer hard disk before printing. Printer processes raw binary PostScript print jobs from computers using the Macintosh operating system. USB Menu Use the USB Menu to the hard disk. On Auto* ...
User Reference
Page 79
...service Invalid Network Code Invalid Standard Network Code The code in the future: - The printer cannot receive and process jobs until there is installed incorrectly. • Correctly install the staple cartridge to clear the message. • Press Go to clear the message and continue ...Delete fonts, macros, and other data stored in the printer; 37 Insufficient Memory Held Jobs May Not Be The printer memory cannot restore Restored Print and Hold jobs from the printer hard disk. Insert Staple Cartridge The staple cartridge in the finisher is too full to continue processing print...
...service Invalid Network Code Invalid Standard Network Code The code in the future: - The printer cannot receive and process jobs until there is installed incorrectly. • Correctly install the staple cartridge to clear the message. • Press Go to clear the message and continue ...Delete fonts, macros, and other data stored in the printer; 37 Insufficient Memory Held Jobs May Not Be The printer memory cannot restore Restored Print and Hold jobs from the printer hard disk. Insert Staple Cartridge The staple cartridge in the finisher is too full to continue processing print...
User Reference
Page 80
...into and press Go to clear. Wait for the message to continue the calibration process. The printer is trying to staple a print job, but the stapler is empty. • Install a new staple cartridge in the stapler. • Press Go to clear the message and continue printing without stapling.... • Press Menu to open the Job Menu to cancel a job that is installed in the printer. A network interface is installed in the default ...
...into and press Go to clear. Wait for the message to continue the calibration process. The printer is trying to staple a print job, but the stapler is empty. • Install a new staple cartridge in the stapler. • Press Go to clear the message and continue printing without stapling.... • Press Menu to open the Job Menu to cancel a job that is installed in the printer. A network interface is installed in the default ...
User Reference
Page 83
...may see the message, "Remove Cartridge and ITU Packaging." Resetting the Printer The printer is resetting to the active bin Wait for the message to printer memory. • Press Return or Stop. Someone reset the printer or turned it on, and the printer detects Print and Hold jobs ...Wait for the message to clear. See also: Remove Cartridge and ITU Packaging; "Step 5: Installing Supplies" in the printer Restoring Factory Defaults The printer is full. Resetting Active Bin The printer is resetting to be restored. in the printer the total number of bins. All Print and Hold ...
...may see the message, "Remove Cartridge and ITU Packaging." Resetting the Printer The printer is resetting to the active bin Wait for the message to printer memory. • Press Return or Stop. Someone reset the printer or turned it on, and the printer detects Print and Hold jobs ...Wait for the message to clear. See also: Remove Cartridge and ITU Packaging; "Step 5: Installing Supplies" in the printer Restoring Factory Defaults The printer is full. Resetting Active Bin The printer is resetting to be restored. in the printer the total number of bins. All Print and Hold ...
User Reference
Page 84
...Lexmark Web site. Load paper in the tray to another. not fully inserted into the printer. If the service message recurs, call for service The download emulator version on toner. This error can do The stapler has only a few staples remaining. • Press Go to continue printing. • Install a new staple cartridge... to clear the message. The printer automatically clears the message in the bin to clear the message. At least one printer to clear the message. Replace the appropriate printer supplies. See also: Canceling a print...
...Lexmark Web site. Load paper in the tray to another. not fully inserted into the printer. If the service message recurs, call for service The download emulator version on toner. This error can do The stapler has only a few staples remaining. • Press Go to continue printing. • Install a new staple cartridge... to clear the message. The printer automatically clears the message in the bin to clear the message. At least one printer to clear the message. Replace the appropriate printer supplies. See also: Canceling a print...
User Reference
Page 85
... also: Paper and specialty media specifications The printer lacks the memory needed to clear the error. When Ready is installed. A defective print cartridge is displayed, enable Resource Save from completing. An unsupported print cartridge is complete, press Menu to access the Color Menu, and select Color Adjust to activate the link buffer changes. - What you...
... also: Paper and specialty media specifications The printer lacks the memory needed to clear the error. When Ready is installed. A defective print cartridge is displayed, enable Resource Save from completing. An unsupported print cartridge is complete, press Menu to access the Color Menu, and select Color Adjust to activate the link buffer changes. - What you...
User Reference
Page 87
.... The job may not print correctly. • Press Menu to open the Job Menu and reset the printer. 87 The printer has detected an unsupported refilled cartridge. Install additional printer memory. Press Go to On in the Setup Menu. - Downloaded fonts and macros not previously stored in ... also: Setup Guide Remove the indicated print cartridge and install a new one. You must format the flash memory before you can download any resources on . The printer detects defective flash memory. See also: Setup Menu • Turn the printer off, and then press and hold Go ...
.... The job may not print correctly. • Press Menu to open the Job Menu and reset the printer. 87 The printer has detected an unsupported refilled cartridge. Install additional printer memory. Press Go to On in the Setup Menu. - Downloaded fonts and macros not previously stored in ... also: Setup Guide Remove the indicated print cartridge and install a new one. You must format the flash memory before you can download any resources on . The printer detects defective flash memory. See also: Setup Menu • Turn the printer off, and then press and hold Go ...
User Reference
Page 90
...If print quality is unacceptable, replace the image transfer unit. 87 Fuser Missing The fuser is either missing or incorrectly installed. Turn the printer off and check all cable connections. See also: 82 Waste Toner Bottle Full 82 Waste Toner Bottle The toner waste container is missing ...container and Missing press Go to clear the message. 83 ITU Maintenance The counter that the specified print cartridge is nearly exhausted. See also: Ordering a web oiler 85 ITU Maintenance The color adjust sensor LED is too weak. • Press Go to continue printing. • If print quality...
...If print quality is unacceptable, replace the image transfer unit. 87 Fuser Missing The fuser is either missing or incorrectly installed. Turn the printer off and check all cable connections. See also: 82 Waste Toner Bottle Full 82 Waste Toner Bottle The toner waste container is missing ...container and Missing press Go to clear the message. 83 ITU Maintenance The counter that the specified print cartridge is nearly exhausted. See also: Ordering a web oiler 85 ITU Maintenance The color adjust sensor LED is too weak. • Press Go to continue printing. • If print quality...
User Reference
Page 101
4 Turn the printer off the guides. a Pull up slightly on a clean, flat surface out of direct light. 101 b Pull the cartridge straight out and use the handle to lift it off . Open the front cover. 5 Remove all the print cartridges. c Place the cartridges on the cartridge handhold.
4 Turn the printer off the guides. a Pull up slightly on a clean, flat surface out of direct light. 101 b Pull the cartridge straight out and use the handle to lift it off . Open the front cover. 5 Remove all the print cartridges. c Place the cartridges on the cartridge handhold.
User Reference
Page 106
Clearing finisher jams (Areas 1-6) Refer to the Finisher Setup & User's Guide for instructions on clearing finisher jams. If you need help 1 Turn the printer off and then back on . The printer returns to its working position. Reinstall all the print cartridges. 11 Close the printer door. 12 Turn the printer on . 2 Contact your administrator or Help desk if you still need more assistance. 106 10 Return the multipurpose feeder to a Ready state.
Clearing finisher jams (Areas 1-6) Refer to the Finisher Setup & User's Guide for instructions on clearing finisher jams. If you need help 1 Turn the printer off and then back on . The printer returns to its working position. Reinstall all the print cartridges. 11 Close the printer door. 12 Turn the printer on . 2 Contact your administrator or Help desk if you still need more assistance. 106 10 Return the multipurpose feeder to a Ready state.
User Reference
Page 108
.... You can continue to allow your printer. or Canada, call 1-800-Lexmark (1-800-539-6275) for your area. Use P/N 56P1544 to order a web oiler. In other countries/regions, contact the place where you should order a new print cartridge. Ordering an image transfer unit and ...transfer roller When the 83 ITU Maintenance message appears on the display, you bought your printer to order supplies. Visit Lexmark's Web site at www.lexmark.com to print large quantities of this page...
.... You can continue to allow your printer. or Canada, call 1-800-Lexmark (1-800-539-6275) for your area. Use P/N 56P1544 to order a web oiler. In other countries/regions, contact the place where you should order a new print cartridge. Ordering an image transfer unit and ...transfer roller When the 83 ITU Maintenance message appears on the display, you bought your printer to order supplies. Visit Lexmark's Web site at www.lexmark.com to print large quantities of this page...
User Reference
Page 124
... every 101 mm (4 in.) • Replace the fuser if the defects occur every 148 mm (5.8 in the tray being printed from the printer and then reinserting them from . An incorrect media type is defective. See also Aligning the image transfer unit 124 is set to Auto or... occur on the operator panel to be replaced. See Determining the status of the appropriate area or has been superimposed over another color area. 1 Re-seat the cartridges by replacing a supply or maintenance item that jammed does not reprint after you still have the problem, refer to print quality ...
... every 101 mm (4 in.) • Replace the fuser if the defects occur every 148 mm (5.8 in the tray being printed from the printer and then reinserting them from . An incorrect media type is defective. See also Aligning the image transfer unit 124 is set to Auto or... occur on the operator panel to be replaced. See Determining the status of the appropriate area or has been superimposed over another color area. 1 Re-seat the cartridges by replacing a supply or maintenance item that jammed does not reprint after you still have the problem, refer to print quality ...
User Reference
Page 126
... inappropriate light or dark spots, toner is smeared, horizontal or vertical light bands appear, or color does not project.) • You are using transparencies that do not meet the printer specifications. • The Paper Type setting for service. 126 Symptom Print irregularities ABCDE ABCDE ABCDE...paper you load in the trays is worn or defective. Solution • Load paper from the printer driver before sending the job to Transparency. Toner specks • The print cartridges are defective. • The transfer roller is worn or defective. • The image transfer unit...
... inappropriate light or dark spots, toner is smeared, horizontal or vertical light bands appear, or color does not project.) • You are using transparencies that do not meet the printer specifications. • The Paper Type setting for service. 126 Symptom Print irregularities ABCDE ABCDE ABCDE...paper you load in the trays is worn or defective. Solution • Load paper from the printer driver before sending the job to Transparency. Toner specks • The print cartridges are defective. • The transfer roller is worn or defective. • The image transfer unit...
User Reference
Page 127
... paper or specialty media you are using. • The fuser is too dark. • The print cartridges are defective. • Select a different Toner Darkness setting from the printer driver before sending the job to the proper positions for a different size paper than for the size loaded.... the sides, top, or bottom of the paper.) Guides in the tray to print. • Replace the print cartridges. what is worn or defective. • Replace the print cartridges. • Replace the transfer roller. • Replace the image transfer unit. Uneven print density ABCDE ABCDE ABCDE ...
... paper or specialty media you are using. • The fuser is too dark. • The print cartridges are defective. • Select a different Toner Darkness setting from the printer driver before sending the job to the proper positions for a different size paper than for the size loaded.... the sides, top, or bottom of the paper.) Guides in the tray to print. • Replace the print cartridges. what is worn or defective. • Replace the print cartridges. • Replace the transfer roller. • Replace the image transfer unit. Uneven print density ABCDE ABCDE ABCDE ...
User Reference
Page 128
...the size loaded. • Refer to reproduce a particular color. 128 Frequently asked questions (FAQ) about color printing What is RGB color? Solid color pages • The print cartridges are using paper that does not meet the printer specifications. • Move the guides in nature. Skewed ...Lexmark Web site at www.lexmark.com for the type of colors observed in the tray to the proper positions for service. • Your printer requires servicing. For example, you inserted A4 size paper into the selected tray but you are • Replace the print cartridges...
...the size loaded. • Refer to reproduce a particular color. 128 Frequently asked questions (FAQ) about color printing What is RGB color? Solid color pages • The print cartridges are using paper that does not meet the printer specifications. • Move the guides in nature. Skewed ...Lexmark Web site at www.lexmark.com for the type of colors observed in the tray to the proper positions for service. • Your printer requires servicing. For example, you inserted A4 size paper into the selected tray but you are • Replace the print cartridges...
User Reference
Page 134
...is on each color on and the Ready message appears. 2 Press Menu until you see Utilities Menu, and then press Select. 3 Press Menu until you see On, and then press Select. 5 Press Go to return to estimate the coverage on a given page. Lexmark makes no claim as to printer. Using the Coverage... message. Reported values may vary from the operator panel or by how full the print cartridges are used, the minimum percentage that counts pixels for each page of the estimates may be turned off from printer to the accuracy of the page. These estimates are printed on a page. The Coverage...
...is on each color on and the Ready message appears. 2 Press Menu until you see Utilities Menu, and then press Select. 3 Press Menu until you see On, and then press Select. 5 Press Go to return to estimate the coverage on a given page. Lexmark makes no claim as to printer. Using the Coverage... message. Reported values may vary from the operator panel or by how full the print cartridges are used, the minimum percentage that counts pixels for each page of the estimates may be turned off from printer to the accuracy of the page. These estimates are printed on a page. The Coverage...