User Manual
Page 5
...and GAV products 41 General checkout 43 What to do first 44 Checkout guide 45 Diagnostics using PC-Doctor for DOS . . . . 45 Lenovo ThinkVantage Toolbox (Lenovo System Toolbox 48 PC-Doctor for Windows 48 PC-Doctor for Rescue and Recovery . . . . . 49 FRU tests 50 Power system ...Retaining the UUID 80 Reading or writing the ECA information . . . 81 Removing and replacing a FRU . . . . 83 1010 Battery pack 84 1020 Serial Ultrabay Enhanced device . . . . . 85 1030 Hard disk drive cover, hard disk drive, and hard disk rubber rails 86 1040 Palm rest or palm rest with fingerprint reader 88...
...and GAV products 41 General checkout 43 What to do first 44 Checkout guide 45 Diagnostics using PC-Doctor for DOS . . . . 45 Lenovo ThinkVantage Toolbox (Lenovo System Toolbox 48 PC-Doctor for Windows 48 PC-Doctor for Rescue and Recovery . . . . . 49 FRU tests 50 Power system ...Retaining the UUID 80 Reading or writing the ECA information . . . 81 Removing and replacing a FRU . . . . 83 1010 Battery pack 84 1020 Serial Ultrabay Enhanced device . . . . . 85 1030 Hard disk drive cover, hard disk drive, and hard disk rubber rails 86 1040 Palm rest or palm rest with fingerprint reader 88...
User Manual
Page 47
... message" on page 40 v "Strategy for replacing FRUs for CTO, CMV, and GAV" on page 40 - "Strategy for replacing a hard disk drive" on page 41 Important: BIOS and device driver fixes are installed before completing the service action. Select Downloads and drivers. 4. "FRU identification... that the latest BIOS is replaced, ensure that show the FRU removals or replacements for the Lenovo® authorized service technicians are posted on the screen and install the necessary software. © Copyright Lenovo 2008, 2009 39 Customers in this manual: v "Strategy for replacing...
... message" on page 40 v "Strategy for replacing FRUs for CTO, CMV, and GAV" on page 40 - "Strategy for replacing a hard disk drive" on page 41 Important: BIOS and device driver fixes are installed before completing the service action. Select Downloads and drivers. 4. "FRU identification... that the latest BIOS is replaced, ensure that show the FRU removals or replacements for the Lenovo® authorized service technicians are posted on the screen and install the necessary software. © Copyright Lenovo 2008, 2009 39 Customers in this manual: v "Strategy for replacing...
User Manual
Page 48
...the problem, reinstall that those components, and may have both a processor board and a system board. Before replacing the adapter or device, remove the FRUs, one by one . Improper handling of the FRUs may have been customized. If more than one FRU, any of a ...hard disk drive Always try to run a low-level format before doing this task. Important notice for replacing a system board Some components mounted on the hard disk to be overwritten. Use the following strategy to prevent unnecessary expense for replacing and servicing FRUs: v If you are servicing. 40 ThinkPad R500...
...the problem, reinstall that those components, and may have both a processor board and a system board. Before replacing the adapter or device, remove the FRUs, one by one . Improper handling of the FRUs may have been customized. If more than one FRU, any of a ...hard disk drive Always try to run a low-level format before doing this task. Important notice for replacing a system board Some components mounted on the hard disk to be overwritten. Use the following strategy to prevent unnecessary expense for replacing and servicing FRUs: v If you are servicing. 40 ThinkPad R500...
User Manual
Page 58
...ThinkPad Devices --> ExpressCard slot. 1. To diagnose the hard disk drive from the diskette drive, and then turn off and turn off the computer. 2. Remove any physical shock to the ThinkPad computer, detach it. Diagnostics --> Other Devices --> Optical Drive 2. Interactive Tests --> Optical Drive Test 50 ThinkPad R500... of the screen, press F1 to Compatibility, and run Diagnostics --> ThinkPad Devices --> HDD Active Protection Test. Using cursor keys, select Main hard disk drive or Ultrabay hard disk drive. 6. Interactive Tests --> Diskette 1. Turn on the computer. Using ...
...ThinkPad Devices --> ExpressCard slot. 1. To diagnose the hard disk drive from the diskette drive, and then turn off and turn off the computer. 2. Remove any physical shock to the ThinkPad computer, detach it. Diagnostics --> Other Devices --> Optical Drive 2. Interactive Tests --> Optical Drive Test 50 ThinkPad R500... of the screen, press F1 to Compatibility, and run Diagnostics --> ThinkPad Devices --> HDD Active Protection Test. Using cursor keys, select Main hard disk drive or Ultrabay hard disk drive. 6. Interactive Tests --> Diskette 1. Turn on the computer. Using ...
User Manual
Page 63
... the factory contents by using Product Recovery discs When the hard disk drive is replaced because of the recovery process is fully automated and no action is displayed prompting you might experience periods when no Product Recovery program is normal. © Copyright Lenovo 2008, 2009 55 If you . Read the license. Note: Not... with the terms, select I accept these terms and conditions and then click Next. 4. Related service information This chapter presents following : Note: Recovery takes several hours. Remove the disc and then click Yes. This is on page 196.
... the factory contents by using Product Recovery discs When the hard disk drive is replaced because of the recovery process is fully automated and no action is displayed prompting you might experience periods when no Product Recovery program is normal. © Copyright Lenovo 2008, 2009 55 If you . Read the license. Note: Not... with the terms, select I accept these terms and conditions and then click Next. 4. Related service information This chapter presents following : Note: Recovery takes several hours. Remove the disc and then click Yes. This is on page 196.
User Manual
Page 64
... restore the computer to keep onto removable media or a network drive before you start the recovery process. Press and hold down the F1 key, and then turn on the hard disk drive will be deleted. Select your language and click Next. 56 ThinkPad R500 Hardware Maintenance Manual 8. Select the CD/DVD drive as updates to the software...
... restore the computer to keep onto removable media or a network drive before you start the recovery process. Press and hold down the F1 key, and then turn on the hard disk drive will be deleted. Select your language and click Next. 56 ThinkPad R500 Hardware Maintenance Manual 8. Select the CD/DVD drive as updates to the software...
User Manual
Page 65
...The password must be entered before an operating system can use it to get access to reinstall some device drivers. For how to remove the POP, see "How to remove the power-on password" on the screen to restore the original startup sequence. Click Yes in the set , a prompt for the... even if the user has changed the user HDP Related service information 57 Note: After restoring a hard disk drive to the factory default settings, you . If any ThinkPad Notebook: the power-on by you might want to complete the Windows setup. 11. If you do not agree with the terms and ...
...The password must be entered before an operating system can use it to get access to reinstall some device drivers. For how to remove the POP, see "How to remove the power-on password" on the screen to restore the original startup sequence. Click Yes in the set , a prompt for the... even if the user has changed the user HDP Related service information 57 Note: After restoring a hard disk drive to the factory default settings, you . If any ThinkPad Notebook: the power-on by you might want to complete the Windows setup. 11. If you do not agree with the terms and ...
User Manual
Page 66
.... How to remove the power-on page 99. 4. Remove the backup battery. Turn on the ThinkPad Notebook. 3. Reinstall the backup battery and the battery pack. (B) If an SVP has been set . For the other models, enter the POP. Select Password. 58 ThinkPad R500 Hardware Maintenance Manual...Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the master HDP, or to the system user. If it has, it can be used for a scheduled fee. Turn off the computer. 2. The system administrator then provides the user HDP to recover data from the hard disk drive...
.... How to remove the power-on page 99. 4. Remove the backup battery. Turn on the ThinkPad Notebook. 3. Reinstall the backup battery and the battery pack. (B) If an SVP has been set . For the other models, enter the POP. Select Password. 58 ThinkPad R500 Hardware Maintenance Manual...Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the master HDP, or to the system user. If it has, it can be used for a scheduled fee. Turn off the computer. 2. The system administrator then provides the user HDP to recover data from the hard disk drive...
User Manual
Page 67
... field. Press F10; The hard disk drive can be made available to the service technician, neither Lenovo nor Lenovo authorized service technicians provide any services to reset the user HDPs or to recover data from the hard disk drive. Turn on the ThinkPad Notebook. 3. When the ThinkPad logo comes up window opens.... on the computer. 2. then enter the master HDP. A pop-up , immediately press F1 to remove the hard-disk password Attention: If User only mode is the letter of the hard disk drive. Both user HDP and master HDP will have been saved window, press Enter. 8. then, in...
... field. Press F10; The hard disk drive can be made available to the service technician, neither Lenovo nor Lenovo authorized service technicians provide any services to reset the user HDPs or to recover data from the hard disk drive. Turn on the ThinkPad Notebook. 3. When the ThinkPad logo comes up window opens.... on the computer. 2. then enter the master HDP. A pop-up , immediately press F1 to remove the hard-disk password Attention: If User only mode is the letter of the hard disk drive. Both user HDP and master HDP will have been saved window, press Enter. 8. then, in...
User Manual
Page 73
... to update its firmware to the computer. 3. Ultrabay hard disk drive. 3. Related service information 65 Ensure that you installed. 2. The latest version is using a supported IBM/Lenovo HDD with the risk in -Power off and install a memory module to the ThinkPad Notebook. 2. Ultrabay™ hard disk drive. Remove the Wireless USB card that you set up for...
... to update its firmware to the computer. 3. Ultrabay hard disk drive. 3. Related service information 65 Ensure that you installed. 2. The latest version is using a supported IBM/Lenovo HDD with the risk in -Power off and install a memory module to the ThinkPad Notebook. 2. Ultrabay™ hard disk drive. Remove the Wireless USB card that you set up for...
(English) Rescue and Recovery 4.3 Deployment Guide
Page 33
... wanted to data. When restoring from USB or the network, the password of several ID maintenance practices and ex-employees and wanted to restore to remove all other files will retain their user folders or set in Group Policy at 1% in the current accounts and passwords will not have the Battery... the Encrypted File system files and folders will be used . base backup to reset the system to the recommendations. Table 13. When restoring from a local hard drive, the current password will lose Encrypted File System data v You cannot use Password Persistence.
... wanted to data. When restoring from USB or the network, the password of several ID maintenance practices and ex-employees and wanted to restore to remove all other files will retain their user folders or set in Group Policy at 1% in the current accounts and passwords will not have the Battery... the Encrypted File system files and folders will be used . base backup to reset the system to the recommendations. Table 13. When restoring from a local hard drive, the current password will lose Encrypted File System data v You cannot use Password Persistence.
(English) Rescue and Recovery 4.5 Deployment Guide
Page 21
... Lenovo Base Software Selector programs. By performing a custom recovery, users have the option of including and excluding individual components such as applications, device drivers or operating systems as part of the recovery process. The full factory recovery method restores the factory contents of the hard drive ... in the service partition of the computer. Configurations 15 For example, if you can be put in the renewal process by removing malicious files and starting over. Full restore Full restore deletes all other methods of the rejuvenation process but it will need to...
... Lenovo Base Software Selector programs. By performing a custom recovery, users have the option of including and excluding individual components such as applications, device drivers or operating systems as part of the recovery process. The full factory recovery method restores the factory contents of the hard drive ... in the service partition of the computer. Configurations 15 For example, if you can be put in the renewal process by removing malicious files and starting over. Full restore Full restore deletes all other methods of the rejuvenation process but it will need to...
(English) Rescue and Recovery 4.5 Deployment Guide
Page 28
... the user did not exist on the ThinkVantage Technologies Administrator Tools page: http://support.lenovo.com/en_US/detail.page?LegacyDocID=TVAN-ADMIN#rnr Completing a backup Applications installed or uninstalled... restoring from USB or the network, the password of the most recent backup will remove the user ID authentication information from all those files were encrypted against the original account... MSMQ, you have problems starting the service after a restore operation from a local hard drive, the current password will lose Encrypted File System data • You cannot use Encrypted...
... the user did not exist on the ThinkVantage Technologies Administrator Tools page: http://support.lenovo.com/en_US/detail.page?LegacyDocID=TVAN-ADMIN#rnr Completing a backup Applications installed or uninstalled... restoring from USB or the network, the password of the most recent backup will remove the user ID authentication information from all those files were encrypted against the original account... MSMQ, you have problems starting the service after a restore operation from a local hard drive, the current password will lose Encrypted File System data • You cannot use Encrypted...
(English) Hardware Password Manager Deployment Guide
Page 5
... Forgot the corporate password . 34 Scenario 4 - Hardware passwords already set 30 Scenario 5 - Remove a hard disk drive . . . 32 Scenario 11 - BitLocker 35 Appendix A. Change the hard disk location within a system 32 Scenario 10 - Manual login using different keyboard types 34 Scenario 5... devices and their properties 9 Managing enrolled users on a Lenovo device 6 Chapter 3. CMOS error 29 Scenario 3 - Scenarios 29 Service scenarios (configuration changes) . . . . 29 Scenario 1 - Do not protect all hard drives . 33 User Scenarios 34 Scenario 1 - Replace the ...
... Forgot the corporate password . 34 Scenario 4 - Hardware passwords already set 30 Scenario 5 - Remove a hard disk drive . . . 32 Scenario 11 - BitLocker 35 Appendix A. Change the hard disk location within a system 32 Scenario 10 - Manual login using different keyboard types 34 Scenario 5... devices and their properties 9 Managing enrolled users on a Lenovo device 6 Chapter 3. CMOS error 29 Scenario 3 - Scenarios 29 Service scenarios (configuration changes) . . . . 29 Scenario 1 - Do not protect all hard drives . 33 User Scenarios 34 Scenario 1 - Replace the ...
(English) Hardware Password Manager Deployment Guide
Page 29
...4. Press F1 to save and exit. Select Password on these menus to the hard drive, is running. This chapter contains information about using Hardware Password Manager devices with ...with Hardware Password Manager you must have been installed on the device. © Copyright Lenovo 2010 21 On a Hardware Password Manager device, management features are available. The administrator can...21 • "Enrolling additional users on a Hardware Password Manager device" on page 22 • "Removing a user from a Hardware Password Manager device" on page 23 • "Unregistering a device from a...
...4. Press F1 to save and exit. Select Password on these menus to the hard drive, is running. This chapter contains information about using Hardware Password Manager devices with ...with Hardware Password Manager you must have been installed on the device. © Copyright Lenovo 2010 21 On a Hardware Password Manager device, management features are available. The administrator can...21 • "Enrolling additional users on a Hardware Password Manager device" on page 22 • "Removing a user from a Hardware Password Manager device" on page 23 • "Unregistering a device from a...
(English) Hardware Password Manager Deployment Guide
Page 38
...the user cannot register in Hardware Password Manager. When a fingerprint is displayed first. When a defective fingerprint device is removed, the fingerprint swipe prompt will proceed normally. When a machine is registered in Hardware Password Manager, hardware passwords cannot ...Scenario 5 - If hardware account credentials without Hardware Password Manager Administrator privileges are provided, only the Power On Password and Hard Drive Passwords are cleared by : 1. • Enter the hardware account credentials with Hardware Password Manager Administrator privileges to release ...
...the user cannot register in Hardware Password Manager. When a fingerprint is displayed first. When a defective fingerprint device is removed, the fingerprint swipe prompt will proceed normally. When a machine is registered in Hardware Password Manager, hardware passwords cannot ...Scenario 5 - If hardware account credentials without Hardware Password Manager Administrator privileges are provided, only the Power On Password and Hard Drive Passwords are cleared by : 1. • Enter the hardware account credentials with Hardware Password Manager Administrator privileges to release ...
(English) Hardware Password Manager Deployment Guide
Page 42
... is for their hardware account credentials but has network connectivity to the Hardware Password Manager server. Launch Client Portal and select Remove User. 4. At the Windows login, the user will be prompted for the user to enter the BIOS setup after the...not have the hardware account equal the user's Windows account, then after providing the Administrator account credentials and disable Hardware Password Manager. Note: The hard drive should do the following : 1. Another way to do the following : • Perform a Hardware Password Manager Login. • Start Windows...
... is for their hardware account credentials but has network connectivity to the Hardware Password Manager server. Launch Client Portal and select Remove User. 4. At the Windows login, the user will be prompted for the user to enter the BIOS setup after the...not have the hardware account equal the user's Windows account, then after providing the Administrator account credentials and disable Hardware Password Manager. Note: The hard drive should do the following : 1. Another way to do the following : • Perform a Hardware Password Manager Login. • Start Windows...
(English) Hardware Password Manager Deployment Guide
Page 52
... emergency admin account is created), the user can perform an intranet login and choose to deregister (remove hardware passwords) a system in which they are using a smart card for a drive, but not what the password change their Vault password on domain-computers is Enabled. Problem description:... Do not require Ctrl+Alt+Del Windows policy. • Symptom: You receive Antivirus messages during client agent installation. • Symptom: All hard drive passwords (HDPs) are to be kept in Hardware Password Manager, the client application does not think the user is set for example, the...
... emergency admin account is created), the user can perform an intranet login and choose to deregister (remove hardware passwords) a system in which they are using a smart card for a drive, but not what the password change their Vault password on domain-computers is Enabled. Problem description:... Do not require Ctrl+Alt+Del Windows policy. • Symptom: You receive Antivirus messages during client agent installation. • Symptom: All hard drive passwords (HDPs) are to be kept in Hardware Password Manager, the client application does not think the user is set for example, the...
Hardware Maintenance Manual
Page 50
...Lenovo hard disk drive (HDD), or an old generation IBM HDD which is plugged in Slot-1. Read error on a horizontal surface. Reseat the hard disk drive. 2. Remove all but the reader that you installed. 2. System board. 2102 1. Main hard disk drive. 3. System board. 2112 Read error on this system and that your main operating system. System board. 42 ThinkPad R500... Hardware Maintenance Manual Table 1. System board. 1805 Unauthorized Wireless USB card is supported on HDD1 (Ultrabay hard disk drive) 1. Remove the Wireless USB ...
...Lenovo hard disk drive (HDD), or an old generation IBM HDD which is plugged in Slot-1. Read error on a horizontal surface. Reseat the hard disk drive. 2. Remove all but the reader that you installed. 2. System board. 2102 1. Main hard disk drive. 3. System board. 2112 Read error on this system and that your main operating system. System board. 42 ThinkPad R500... Hardware Maintenance Manual Table 1. System board. 1805 Unauthorized Wireless USB card is supported on HDD1 (Ultrabay hard disk drive) 1. Remove the Wireless USB ...
Hardware Maintenance Manual
Page 50
... a horizontal surface. Place the ThinkPad computer on page 70. 2000 Hard Drive Active Protection sensor diagnostics failed.Press to continue.Press to the computer. 3. disk drive) 3. Read error on HDD1 (Ultrabay hard disk drive) 1. Main hard disk drive. 3. System board. 2112 Read error on HDD0 (Main hard disk drive) 2. Reseat the hard disk drive. 2. System board. 42 ThinkPad R500 (15.4-inch widescreen) Hardware Maintenance...
... a horizontal surface. Place the ThinkPad computer on page 70. 2000 Hard Drive Active Protection sensor diagnostics failed.Press to continue.Press to the computer. 3. disk drive) 3. Read error on HDD1 (Ultrabay hard disk drive) 1. Main hard disk drive. 3. System board. 2112 Read error on HDD0 (Main hard disk drive) 2. Reseat the hard disk drive. 2. System board. 42 ThinkPad R500 (15.4-inch widescreen) Hardware Maintenance...