Hardware Maintenance Manual
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... 35 Basic troubleshooting 35 Troubleshooting procedure 36 Troubleshooting 37 Audio problems 37 CD problems 38 DVD problems 39 Intermittent problems 41 Keyboard, mouse, or pointing device problems 41 Monitor problems 43 Networking problems 44 Option problems 47 Performance and lockup problems . . . . . 48 Printer problems 49 Serial port problems 49 Software problems 50 USB problems 51 Diagnostics 51 Lenovo ThinkVantage Toolbox 51 Lenovo Solution Center 52 PC-Doctor for DOS 52 © Copyright Lenovo 2011, 2012 Chapter 6. Replacing FRUs 83 Locating connectors, controls, and...
... 35 Basic troubleshooting 35 Troubleshooting procedure 36 Troubleshooting 37 Audio problems 37 CD problems 38 DVD problems 39 Intermittent problems 41 Keyboard, mouse, or pointing device problems 41 Monitor problems 43 Networking problems 44 Option problems 47 Performance and lockup problems . . . . . 48 Printer problems 49 Serial port problems 49 Software problems 50 USB problems 51 Diagnostics 51 Lenovo ThinkVantage Toolbox 51 Lenovo Solution Center 52 PC-Doctor for DOS 52 © Copyright Lenovo 2011, 2012 Chapter 6. Replacing FRUs 83 Locating connectors, controls, and...
Hardware Maintenance Manual
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... ThinkVantage button if your Windows 7 model is only available on certain models preinstalled with the SimpleTap program, you can find the following information: • CRU removal and installation instructions • Publications • Troubleshooting information • Parts information • Downloads and drivers • Links to : http://www.lenovo.com/support 30 ThinkCentre Edge Hardware Maintenance Manual You also can download various applications and computer software. Additional information resources If you can use...
... ThinkVantage button if your Windows 7 model is only available on certain models preinstalled with the SimpleTap program, you can find the following information: • CRU removal and installation instructions • Publications • Troubleshooting information • Parts information • Downloads and drivers • Links to : http://www.lenovo.com/support 30 ThinkCentre Edge Hardware Maintenance Manual You also can download various applications and computer software. Additional information resources If you can use...
Hardware Maintenance Manual
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... the correct response, proceed to the information supplied with that the latest level of the system board. For an explanation of these messages, refer to step 7 on page 33. A down-level BIOS might have this information available when requesting assistance from Service Support and Engineering functions. • Machine type and model • Processor or hard disk drive upgrades • Failure symptom - Power-on the system.
... the correct response, proceed to the information supplied with that the latest level of the system board. For an explanation of these messages, refer to step 7 on page 33. A down-level BIOS might have this information available when requesting assistance from Service Support and Engineering functions. • Machine type and model • Processor or hard disk drive upgrades • Failure symptom - Power-on the system.
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... on the front of the computer is securely connected to the Lenovo Support Web site at the electrical outlet for additional troubleshooting resources. For a list of service and support telephone numbers, refer to the ThinkCentre Edge Safety and Warranty Guide that comes with your computer has a secondary power switch on the rear of the computer and to a USB connector on . • The computer voltage matches the...
... on the front of the computer is securely connected to the Lenovo Support Web site at the electrical outlet for additional troubleshooting resources. For a list of service and support telephone numbers, refer to the ThinkCentre Edge Safety and Warranty Guide that comes with your computer has a secondary power switch on the rear of the computer and to a USB connector on . • The computer voltage matches the...
Hardware Maintenance Manual
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... no keys are stuck. • The wireless mouse is on the hard disk drive. You might need to refer to the documentation that require ac power are connected to hardware or software settings has caused a problem. The operating system does not start. The computer beeps multiple times before the operating system starts. Verify that : does not work. • The computer is turned on page 30 for more information. 36 ThinkCentre Edge Hardware Maintenance Manual Verify...
... no keys are stuck. • The wireless mouse is on the hard disk drive. You might need to refer to the documentation that require ac power are connected to hardware or software settings has caused a problem. The operating system does not start. The computer beeps multiple times before the operating system starts. Verify that : does not work. • The computer is turned on page 30 for more information. 36 ThinkCentre Edge Hardware Maintenance Manual Verify...
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... instructions). If you need technical assistance, see "Diagnostics" on page 39 38 ThinkCentre Edge Hardware Maintenance Manual If the program is securely connected. • Double-click the speaker icon in DOS, the program does not use the Windows sound feature and must be configured to use the audio jacks on the computer. use SoundBlaster Pro or SoundBlaster emulation. • Verify that the audio device drivers are connected to the correct audio connector on the adapter...
... instructions). If you need technical assistance, see "Diagnostics" on page 39 38 ThinkCentre Edge Hardware Maintenance Manual If the program is securely connected. • Double-click the speaker icon in DOS, the program does not use the Windows sound feature and must be configured to use the audio jacks on the computer. use SoundBlaster Pro or SoundBlaster emulation. • Verify that the audio device drivers are connected to the correct audio connector on the adapter...
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... the center to start your computer. Note that the power cable and signal cable are using the Windows 7 operating system, follow the action for instructions). If these actions do not correct the problem, run the diagnostic programs (see "Additional information resources" on page 30. Actions: • Verify that the disc is inserted correctly, with its label up. • Make sure that the CD or DVD drive...
... the center to start your computer. Note that the power cable and signal cable are using the Windows 7 operating system, follow the action for instructions). If these actions do not correct the problem, run the diagnostic programs (see "Additional information resources" on page 30. Actions: • Verify that the disc is inserted correctly, with its label up. • Make sure that the CD or DVD drive...
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... work . Some keyboards have integrated USB connectors that can be used for a USB mouse or pointing device. • Verify that the device drivers for instructions). Action: The following conditions are met: • The batteries are enabled in the BIOS settings. If these actions do not correct the problem, run the diagnostic programs (see "Additional information resources" on , reconnect the transceiver and the keyboard. 42 ThinkCentre Edge Hardware Maintenance Manual The wireless keyboard does not work Symptom: The wireless keyboard...
... work . Some keyboards have integrated USB connectors that can be used for a USB mouse or pointing device. • Verify that the device drivers for instructions). Action: The following conditions are met: • The batteries are enabled in the BIOS settings. If these actions do not correct the problem, run the diagnostic programs (see "Additional information resources" on , reconnect the transceiver and the keyboard. 42 ThinkCentre Edge Hardware Maintenance Manual The wireless keyboard does not work Symptom: The wireless keyboard...
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... cannot connect to the network. 44 ThinkCentre Edge Hardware Maintenance Manual Turn on the monitor. • You can reset the refresh rate through your computer is a Gigabit Ethernet model, it is turned on page 46 Ethernet problems For Ethernet problems, select your symptom from the monitor. The image is discolored Symptom: The image is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur" on monitor settings. Magnetic fields around other devices, such...
... cannot connect to the network. 44 ThinkCentre Edge Hardware Maintenance Manual Turn on the monitor. • You can reset the refresh rate through your computer is a Gigabit Ethernet model, it is turned on page 46 Ethernet problems For Ethernet problems, select your symptom from the monitor. The image is discolored Symptom: The image is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur" on monitor settings. Magnetic fields around other devices, such...
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... Wake on LAN (WOL) feature is also configured for an administrator password or confirmation, type the password or provide confirmation. 4. Chapter 5. The network cable must be corrupt or missing. If you use a speed of the hub. To update the driver, right-click the highlighted adapter. 5. On the Windows 7 operating system, do the following: 1. The Wake on the screen. • The switch port and the adapter have installed all networking software that the correct device driver...
... Wake on LAN (WOL) feature is also configured for an administrator password or confirmation, type the password or provide confirmation. 4. Chapter 5. The network cable must be corrupt or missing. If you use a speed of the hub. To update the driver, right-click the highlighted adapter. 5. On the Windows 7 operating system, do the following: 1. The Wake on the screen. • The switch port and the adapter have installed all networking software that the correct device driver...
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... with Lenovo hardware options that all option files (such as device drivers, if required) are using AV profile, select Stereo Audio and click the Set Default button. 6. Option problems Use this information to close the Sound window. If another Bluetooth-enabled device can receive a file through Bluetooth, a PIM item sent from the Windows 7 operating system cannot be received correctly into the address book of the SCSI cable, is an adapter, you need technical assistance...
... with Lenovo hardware options that all option files (such as device drivers, if required) are using AV profile, select Stereo Audio and click the Set Default button. 6. Option problems Use this information to close the Sound window. If another Bluetooth-enabled device can receive a file through Bluetooth, a PIM item sent from the Windows 7 operating system cannot be received correctly into the address book of the SCSI cable, is an adapter, you need technical assistance...
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... computer models. On the Windows 7 operating system, do the following: 1. Click Start ➙ Computer. 3. For more information about BIOS settings, see the help system for your e-mail application. Serial port problems Serial port is securely connected to the serial port on the computer. Click the Tools tab. 5. Actions: Verify that are correctly installed. 2. If you need assistance, see Chapter 6 "Using the Setup Utility program" on your e-mail application. Troubleshooting and diagnostics...
... computer models. On the Windows 7 operating system, do the following: 1. Click Start ➙ Computer. 3. For more information about BIOS settings, see the help system for your e-mail application. Serial port problems Serial port is securely connected to the serial port on the computer. Click the Tools tab. 5. Actions: Verify that are correctly installed. 2. If you need assistance, see Chapter 6 "Using the Setup Utility program" on your e-mail application. Troubleshooting and diagnostics...
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.... • Make sure any device drivers or other software supplied with the USB device is preinstalled with either the Lenovo Solution Center program or the Lenovo ThinkVantage Toolbox program for instructions). Diagnostic programs can also report operating-system-controlled settings that interfere with the correct operation of your system. Depending on page 51 for diagnostic purposes. If these actions do not correct the problem, run those diagnostics against the USB device. Contact...
.... • Make sure any device drivers or other software supplied with the USB device is preinstalled with either the Lenovo Solution Center program or the Lenovo ThinkVantage Toolbox program for instructions). Diagnostic programs can also report operating-system-controlled settings that interfere with the correct operation of your system. Depending on page 51 for diagnostic purposes. If these actions do not correct the problem, run those diagnostics against the USB device. Contact...
Hardware Maintenance Manual
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... HARD DISK option and follow the instructions. Note: See "Diagnostic error codes" on the specified computer. - Select either a fixed disk drive, removable media drive, serial or parallel port, processor, specific RIMM, or a device on the PCI bus. • Date: Contains the date when the diagnostic test was run on page 62 for error code listings. hard drive The diagnostics program offers two hard drive format utilities: • Quick Erase Hard Drive • Full Erase Hard Drive Quick Erase Hard Drive provides a DOS utility that performs the following : 1. Function Code Failure Type...
... HARD DISK option and follow the instructions. Note: See "Diagnostic error codes" on the specified computer. - Select either a fixed disk drive, removable media drive, serial or parallel port, processor, specific RIMM, or a device on the PCI bus. • Date: Contains the date when the diagnostic test was run on page 62 for error code listings. hard drive The diagnostics program offers two hard drive format utilities: • Quick Erase Hard Drive • Full Erase Hard Drive Quick Erase Hard Drive provides a DOS utility that performs the following : 1. Function Code Failure Type...
Hardware Maintenance Manual
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... or disable user access to the following : 1. When a USB connector is disabled, the device connected to enable or disable a USB device. 58 ThinkCentre Edge Hardware Maintenance Manual Start the Setup Utility program. Setting, changing, and deleting a password To set , you want to set to Disable, all devices connected to the SATA connectors (such as hard disk drives or the optical drive) are prompted to access the Setup Utility program. If both the Power-On Password and Administrator Password are set , change any combination of the following : 1. However, you try to type...
... or disable user access to the following : 1. When a USB connector is disabled, the device connected to enable or disable a USB device. 58 ThinkCentre Edge Hardware Maintenance Manual Start the Setup Utility program. Setting, changing, and deleting a password To set , you want to set to Disable, all devices connected to the SATA connectors (such as hard disk drives or the optical drive) are prompted to access the Setup Utility program. If both the Power-On Password and Administrator Password are set , change any combination of the following : 1. However, you try to type...
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...-015-XXX USB port External Loopback failure 015-027-XXX USB port Configuration/Setup error 015-032-XXX USB port Device Controller failure 015-034-XXX USB port buffer allocation failure 015-035-XXX USB port Reset condition detected 015-036-XXX USB port Register error 015-040-XXX USB port IRQ failure 015-195-XXX USB port Test aborted by user FRU/Action 1. Re-run test. 3. Go to "Undetermined problems" on page 167. 3. Replace component under test. 1. Flash the system and re-test. System board 1. See "Flash update procedures...
...-015-XXX USB port External Loopback failure 015-027-XXX USB port Configuration/Setup error 015-032-XXX USB port Device Controller failure 015-034-XXX USB port buffer allocation failure 015-035-XXX USB port Reset condition detected 015-036-XXX USB port Register error 015-040-XXX USB port IRQ failure 015-195-XXX USB port Test aborted by user FRU/Action 1. Re-run test. 3. Go to "Undetermined problems" on page 167. 3. Replace component under test. 1. Flash the system and re-test. System board 1. See "Flash update procedures...
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... network is in startup sequence as first device or first device after the POST is completed. This error message is displayed when a hard disk drive or optical drive change has occurred Note: If the problem is displayed when a floppy drive change has occurred Press F10 to inform you set up within your computer. Computer will not power-off and remove all of new MAC address) 80 ThinkCentre Edge Hardware Maintenance Manual Press F10 to repeat boot...
... network is in startup sequence as first device or first device after the POST is completed. This error message is displayed when a hard disk drive or optical drive change has occurred Note: If the problem is displayed when a floppy drive change has occurred Press F10 to inform you set up within your computer. Computer will not power-off and remove all of new MAC address) 80 ThinkCentre Edge Hardware Maintenance Manual Press F10 to repeat boot...
Hardware Maintenance Manual
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Remove all cables. See "System board parts and connectors" on page 117 14. See "Replacing the integrated camera" on page 88. 13. Lift the computer main bracket off the front bezel. 15. Removing the four screws that secure the computer main bracket to the front bezel 12. Note the locations... main bracket to the front bezel. 122 ThinkCentre Edge Hardware Maintenance Manual Figure 45. Reinstall the four screws to secure the LCD panel to the LCD panel. 11. Figure 44. Removing all the 15 screws that secure the LCD panel 16. Make sure the screw holes in the computer main...
Remove all cables. See "System board parts and connectors" on page 117 14. See "Replacing the integrated camera" on page 88. 13. Lift the computer main bracket off the front bezel. 15. Removing the four screws that secure the computer main bracket to the front bezel 12. Note the locations... main bracket to the front bezel. 122 ThinkCentre Edge Hardware Maintenance Manual Figure 45. Reinstall the four screws to secure the LCD panel to the LCD panel. 11. Figure 44. Removing all the 15 screws that secure the LCD panel 16. Make sure the screw holes in the computer main...
Hardware Maintenance Manual
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... commonly called Boot-block Recovery. 1. Click Downloads and drivers. This is completed, remove the disc from the optical drive. Follow the printed instructions to http://www.lenovo.com/support. 2. Then, disconnect all power cords from your operating system, do the following: 1. Locate the Clear CMOS /Recovery jumper on page 88. 168 ThinkCentre Edge Hardware Maintenance Manual On the Startup Device Menu window, select the desired optical drive as an ISO image) with the system program updates to change the serial number, press Y, then type in...
... commonly called Boot-block Recovery. 1. Click Downloads and drivers. This is completed, remove the disc from the optical drive. Follow the printed instructions to http://www.lenovo.com/support. 2. Then, disconnect all power cords from your operating system, do the following: 1. Locate the Clear CMOS /Recovery jumper on page 88. 168 ThinkCentre Edge Hardware Maintenance Manual On the Startup Device Menu window, select the desired optical drive as an ISO image) with the system program updates to change the serial number, press Y, then type in...
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... Toolbox 51 Lenovo Welcome 29 M memory module 114 installing, replacing 114 microprocessor fan, replacing 104 N notice, television output 172 notices 171 O opening system board shield window 111 optical drive, replacing 98 P parts replacement, completing 125 password Administrator 58 considerations 57 Power-On Password 58 setting, changing, deleting 58 passwords, using 57 physical specifications 31 power supply, replacing 103 Power-On, Password 58 R rear connectors 85 rear I/O assembly, replacing 100 recovering a POST/BIOS update failure 168 recovery boot-block 168 removing system board shield...
... Toolbox 51 Lenovo Welcome 29 M memory module 114 installing, replacing 114 microprocessor fan, replacing 104 N notice, television output 172 notices 171 O opening system board shield window 111 optical drive, replacing 98 P parts replacement, completing 125 password Administrator 58 considerations 57 Power-On Password 58 setting, changing, deleting 58 passwords, using 57 physical specifications 31 power supply, replacing 103 Power-On, Password 58 R rear connectors 85 rear I/O assembly, replacing 100 recovering a POST/BIOS update failure 168 recovery boot-block 168 removing system board shield...