Troubleshooting Guide
Page 5
... 13 Error messages 13 Errors without messages 18 Password problems 19 Keyboard problems 19 Pointing device problems 20 Sleep (standby) or hibernation problems 20 Computer screen problems 21 Battery problems 24 Hard disk drive problems 25 Fingerprint authentication problems . . . 26 Startup problems 26 Other problems 27 Starting BIOS Setup Utility 27 Chapter 4. Features and Specifications 59 Features 59 Specifications 60 Appendix D. Recovery options 29 Introducing Rescue and Recovery . . . . . 29 © Copyright Lenovo 2007 Restoring factory contents 29 Recovering data...
... 13 Error messages 13 Errors without messages 18 Password problems 19 Keyboard problems 19 Pointing device problems 20 Sleep (standby) or hibernation problems 20 Computer screen problems 21 Battery problems 24 Hard disk drive problems 25 Fingerprint authentication problems . . . 26 Startup problems 26 Other problems 27 Starting BIOS Setup Utility 27 Chapter 4. Features and Specifications 59 Features 59 Specifications 60 Appendix D. Recovery options 29 Introducing Rescue and Recovery . . . . . 29 © Copyright Lenovo 2007 Restoring factory contents 29 Recovering data...
Troubleshooting Guide
Page 19
... for use when Access Help is accessible. Solving computer problems Frequently asked questions 10 Diagnosing problems 11 HDD diagnostic program 11 Diagnosing problems using PC-Doctor from the service partition 12 Troubleshooting 13 Error messages 13 Errors without messages 18 Password problems 19 Keyboard problems 19 Pointing device problems 20 Sleep (standby) or hibernation problems 20 Computer screen problems 21 Battery problems 24 Hard disk drive problems 25 Fingerprint authentication problems . . . 26 Startup problems 26 Other problems 27 Starting BIOS Setup Utility 27...
... for use when Access Help is accessible. Solving computer problems Frequently asked questions 10 Diagnosing problems 11 HDD diagnostic program 11 Diagnosing problems using PC-Doctor from the service partition 12 Troubleshooting 13 Error messages 13 Errors without messages 18 Password problems 19 Keyboard problems 19 Pointing device problems 20 Sleep (standby) or hibernation problems 20 Computer screen problems 21 Battery problems 24 Hard disk drive problems 25 Fingerprint authentication problems . . . 26 Startup problems 26 Other problems 27 Starting BIOS Setup Utility 27...
Troubleshooting Guide
Page 20
... : the hard disk drive, the PCI Express Mini Card, the Modem Daughter Card, memory, the keyboard, or the palm rest. Where can be found in the package with my ThinkPad computer? See the Appendix B, "Customer Replaceable Units (CRUs)," on page 3 of this Guide for the list of Customer Replaceable Units and the location of Access Help: v Preventing problems v Troubleshooting What are the recovery discs? This Guide describes only problems that...
... : the hard disk drive, the PCI Express Mini Card, the Modem Daughter Card, memory, the keyboard, or the palm rest. Where can be found in the package with my ThinkPad computer? See the Appendix B, "Customer Replaceable Units (CRUs)," on page 3 of this Guide for the list of Customer Replaceable Units and the location of Access Help: v Preventing problems v Troubleshooting What are the recovery discs? This Guide describes only problems that...
Troubleshooting Guide
Page 22
... of the ThinkPad Advanced Dock. 6. Press Enter to enter BIOS Setup Utility. 4. The menu for service. The HDD diagnostic program runs a read verification test and a speed test of the hard disk drive. If the diagnostic program returns no error message but you select, and reports its findings. While the message, "To interrupt normal startup, press the blue ThinkVantage button," is connected to the computer, remove any error messages...
... of the ThinkPad Advanced Dock. 6. Press Enter to enter BIOS Setup Utility. 4. The menu for service. The HDD diagnostic program runs a read verification test and a speed test of the hard disk drive. If the diagnostic program returns no error message but you select, and reports its findings. While the message, "To interrupt normal startup, press the blue ThinkVantage button," is connected to the computer, remove any error messages...
Troubleshooting Guide
Page 29
... the hard disk drive replaced. If you cannot reset your hard disk password, Lenovo authorized servicer cannot reset your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is connected: 1. Turn off the computer. 2. You must take your password or recover data from sleep (standby) mode, enter the power-on the external keyboard. If keys on the keyboard still do not work. Chapter 3. Remove the external numeric keypad or the mouse. 3. Solving computer problems Password problems Problem...
... the hard disk drive replaced. If you cannot reset your hard disk password, Lenovo authorized servicer cannot reset your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is connected: 1. Turn off the computer. 2. You must take your password or recover data from sleep (standby) mode, enter the power-on the external keyboard. If keys on the keyboard still do not work. Chapter 3. Remove the external numeric keypad or the mouse. 3. Solving computer problems Password problems Problem...
Troubleshooting Guide
Page 34
... set. 3. Click the Properties button. For details, see the Battery and power category in Troubleshooting under the Problem solving section in the adapter information window. Solving computer problems Solution (continued): For Windows XP and Windows 2000: 1. Click Advanced. 4. If not, click the Troubleshoot button. 7. Click the Monitor tab. 8. Make sure the information is shown in Access Help. 24 ThinkPad® T61 Service and Troubleshooting Guide v If you try to open the Display Properties window...
... set. 3. Click the Properties button. For details, see the Battery and power category in Troubleshooting under the Problem solving section in the adapter information window. Solving computer problems Solution (continued): For Windows XP and Windows 2000: 1. Click Advanced. 4. If not, click the Troubleshoot button. 7. Click the Monitor tab. 8. Make sure the information is shown in Access Help. 24 ThinkPad® T61 Service and Troubleshooting Guide v If you try to open the Display Properties window...
Troubleshooting Guide
Page 36
... the fingers. Replace the hard disk drive. Use the Rescue and Recovery workspace to remove any excess dirt or moisture from what you set . If the Hard Disk x Password menu in the Ultrabay is disabled. Turn on the computer with the hard disk drive uninstalled, enter the BIOS Setup Utility, and set Using Passphrase as enabled or disabled, whichever was its setting when you have registered. Startup problems Problem: Solution: The Microsoft® Windows operating system will not start. Fingerprint authentication problems Problem: Solution...
... the fingers. Replace the hard disk drive. Use the Rescue and Recovery workspace to remove any excess dirt or moisture from what you set . If the Hard Disk x Password menu in the Ultrabay is disabled. Turn on the computer with the hard disk drive uninstalled, enter the BIOS Setup Utility, and set Using Passphrase as enabled or disabled, whichever was its setting when you have registered. Startup problems Problem: Solution: The Microsoft® Windows operating system will not start. Fingerprint authentication problems Problem: Solution...
Troubleshooting Guide
Page 56
... Guide included with your Customer Support Center location are located in the format FRU XXXXXXX v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to be caused by Lenovo, will make your hardware. Note: Telephone numbers are available to provide the applicable level of application programs To determine if your machine is determined to device drivers v Installation and maintenance of network operating systems (NOS) v Installation...
... Guide included with your Customer Support Center location are located in the format FRU XXXXXXX v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to be caused by Lenovo, will make your hardware. Note: Telephone numbers are available to provide the applicable level of application programs To determine if your machine is determined to device drivers v Installation and maintenance of network operating systems (NOS) v Installation...
Troubleshooting Guide
Page 68
...cap X External CRUs (with latches) Battery X X X Optical drive X X Ultrabay device X X Internal CRUs (behind an access panel) Hard disk X drive X X Internal CRUs (located within the product) Keyboard X X Palm rest X X X Memory X X X PCI Express Mini Card X X Communication Daughter Card X X Online Video X X X X X X X X X 58 ThinkPad® T61 Service and Troubleshooting Guide v The Online Hardware Maintenance Manual and Online Videos available from the Support Web site http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo &lndocid=part-video.
...cap X External CRUs (with latches) Battery X X X Optical drive X X Ultrabay device X X Internal CRUs (behind an access panel) Hard disk X drive X X Internal CRUs (located within the product) Keyboard X X Palm rest X X X Memory X X X PCI Express Mini Card X X Communication Daughter Card X X Online Video X X X X X X X X X 58 ThinkPad® T61 Service and Troubleshooting Guide v The Online Hardware Maintenance Manual and Online Videos available from the Support Web site http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo &lndocid=part-video.
Troubleshooting Guide
Page 81
...fingerprint reader 26 hard disk drive 25 hibernation mode 20 keyboard 19 password 19 pointing device 20 power management 20 sleep mode 20 startup 26 troubleshooting 13 Productivity Center 1 R Read this first v recovering data 30 recovery discs 10 recovery options 29 Regulatory Notice 1 replacing battery 31 memory 37 Rescue and Recovery 29 restoring factory contents 29 S Safety and Warranty Guide 1 safety precautions 10 Setup Instructions 1 sleep mode problems 20 solving problems 9 specifications 60 startup problem 26 storage media handling 5 T taking care of your computer 3 ThinkVantage button...
...fingerprint reader 26 hard disk drive 25 hibernation mode 20 keyboard 19 password 19 pointing device 20 power management 20 sleep mode 20 startup 26 troubleshooting 13 Productivity Center 1 R Read this first v recovering data 30 recovery discs 10 recovery options 29 Regulatory Notice 1 replacing battery 31 memory 37 Rescue and Recovery 29 restoring factory contents 29 S Safety and Warranty Guide 1 safety precautions 10 Setup Instructions 1 sleep mode problems 20 solving problems 9 specifications 60 startup problem 26 storage media handling 5 T taking care of your computer 3 ThinkVantage button...
Hardware Maintenance Manual
Page 5
...; Copyright Lenovo 2007, 2008 No-beep symptoms 44 LCD-related symptoms 45 Intermittent problems 46 Undetermined problems 46 ThinkPad T61 and T61p (14.1-inch) . . 47 Specifications 47 Status indicators 50 FRU tests 53 Fn key combinations 55 FRU replacement notices 58 Screw notices 58 Retaining serial numbers 59 Removing and replacing a FRU 61 1010 Battery pack 62 1020 Ultrabay Slim device 63 1030 Hard disk drive (HDD) cover, HDD, and HDD rubber rails...
...; Copyright Lenovo 2007, 2008 No-beep symptoms 44 LCD-related symptoms 45 Intermittent problems 46 Undetermined problems 46 ThinkPad T61 and T61p (14.1-inch) . . 47 Specifications 47 Status indicators 50 FRU tests 53 Fn key combinations 55 FRU replacement notices 58 Screw notices 58 Retaining serial numbers 59 Removing and replacing a FRU 61 1010 Battery pack 62 1020 Ultrabay Slim device 63 1030 Hard disk drive (HDD) cover, HDD, and HDD rubber rails...
Hardware Maintenance Manual
Page 34
.... 26 ThinkPad T61 and T61p (14.1-inch) Hardware Maintenance Manual Note: When you will need to test a device that are disabled, such as follows: 1. Testing the computer To run correctly. To avoid this problem, you cannot change the parameters that is available on the following Web site: http://www.lenovo.com/ support To create the PC-Doctor diagnostic diskette, follow the instruction on page...
.... 26 ThinkPad T61 and T61p (14.1-inch) Hardware Maintenance Manual Note: When you will need to test a device that are disabled, such as follows: 1. Testing the computer To run correctly. To avoid this problem, you cannot change the parameters that is available on the following Web site: http://www.lenovo.com/ support To create the PC-Doctor diagnostic diskette, follow the instruction on page...
Hardware Maintenance Manual
Page 43
... normal startup, press the blue ThinkVantage button" message is known by the servicer: 1. The Rescue and Recovery screen opens. Remove the battery pack. The user must be replaced for access to remove the power-on page 36. Reinstall the backup battery and the battery pack. (B) If an SVP has been set . For how to recover data from the hard disk drive. The system board must enter the SVP in order to get access to the hard disk...
... normal startup, press the blue ThinkVantage button" message is known by the servicer: 1. The Rescue and Recovery screen opens. Remove the battery pack. The user must be replaced for access to remove the power-on page 36. Reinstall the backup battery and the battery pack. (B) If an SVP has been set . For how to recover data from the hard disk drive. The system board must enter the SVP in order to get access to the hard disk...
Hardware Maintenance Manual
Page 44
...-up window opens. 7. Press F10. 10. In the Changes have been removed. 36 ThinkPad T61 and T61p (14.1-inch) Hardware Maintenance Manual Note: To check whether the ThinkPad computer supports the Passphrase function, enter the BIOS Setup Utility and go to move down the menu. 5. then leave the Enter New Password field blank, and press Enter twice. 9. The system Restart Required window is appearing on the ThinkPad computer. 2. Select Security, using the cursor directional keys...
...-up window opens. 7. Press F10. 10. In the Changes have been removed. 36 ThinkPad T61 and T61p (14.1-inch) Hardware Maintenance Manual Note: To check whether the ThinkPad computer supports the Passphrase function, enter the BIOS Setup Utility and go to move down the menu. 5. then leave the Enter New Password field blank, and press Enter twice. 9. The system Restart Required window is appearing on the ThinkPad computer. 2. Select Security, using the cursor directional keys...
Hardware Maintenance Manual
Page 45
... powered off . To enter standby mode, press Fn+F4. v Open the LCD cover. Standby mode When the computer enters standby mode, the following events occur in the "Power Management Properties" window, the computer goes into hibernation mode.) Note for the APM operating system: Even if you specified. Power management To reduce power consumption, the computer has three power management modes: screen blank, standby, and hibernation. v The hard disk drive is available. v If the battery indicator blinks orange, indicating...
... powered off . To enter standby mode, press Fn+F4. v Open the LCD cover. Standby mode When the computer enters standby mode, the following events occur in the "Power Management Properties" window, the computer goes into hibernation mode.) Note for the APM operating system: Even if you specified. Power management To reduce power consumption, the computer has three power management modes: screen blank, standby, and hibernation. v The hard disk drive is available. v If the battery indicator blinks orange, indicating...
Hardware Maintenance Manual
Page 47
Enter BIOS Setup and load Setup Enter to load the default setting. This index can be replaced next. Note: For a device not supported by pressing F10. Run BIOS Setup Utility, and save the current setting by pressing F10. in the ThinkPad computers, see the manual for each error detected in this section lists symptoms and errors and their possible causes. Related service information 39 The most likely cause is listed first, in...
Enter BIOS Setup and load Setup Enter to load the default setting. This index can be replaced next. Note: For a device not supported by pressing F10. Run BIOS Setup Utility, and save the current setting by pressing F10. in the ThinkPad computers, see the manual for each error detected in this section lists symptoms and errors and their possible causes. Related service information 39 The most likely cause is listed first, in...
Hardware Maintenance Manual
Page 49
... plugged installed. System board. 1803 1. Load Setup Defaults in BIOS Setup Utility. 2. in -Turn off and remove the daughter card. 2. System board. 02F0 CPU ID:xx Failed. 1. Remove the daughter card that you Unauthorized daughter card is plugged in -Turn off and remove the miniPCI network card. 1. Replace the backup battery and run BIOS Setup Utility to reset the time and date. 0251 System CMOS checksum bad- Reset the password by connecting the ac adapter. 2. DIMM. 3. System board. 02F6 Software NMI failed 1. Charge the backup battery...
... plugged installed. System board. 1803 1. Load Setup Defaults in BIOS Setup Utility. 2. in -Turn off and remove the daughter card. 2. System board. 02F0 CPU ID:xx Failed. 1. Remove the daughter card that you Unauthorized daughter card is plugged in -Turn off and remove the miniPCI network card. 1. Replace the backup battery and run BIOS Setup Utility to reset the time and date. 0251 System CMOS checksum bad- Reset the password by connecting the ac adapter. 2. DIMM. 3. System board. 02F6 Software NMI failed 1. Charge the backup battery...
Hardware Maintenance Manual
Page 50
... reader that you installed. 2. System board. 2102 1. Main hard disk drive. 3. Remove the WAN card that the latest HDD firmware is supported on a horizontal surface. System board. 1820 More than one external fingerprint reader is plugged in sequence 1804 Unauthorized WAN card is attached. System board. 42 ThinkPad T61 and T61p (14.1-inch) Hardware Maintenance Manual Numeric error codes (continued) Symptom or error FRU or action, in -Power off and install a memory module to enter SETUP 1. Undock docking station or port...
... reader that you installed. 2. System board. 2102 1. Main hard disk drive. 3. Remove the WAN card that the latest HDD firmware is supported on a horizontal surface. System board. 1820 More than one external fingerprint reader is plugged in sequence 1804 Unauthorized WAN card is attached. System board. 42 ThinkPad T61 and T61p (14.1-inch) Hardware Maintenance Manual Numeric error codes (continued) Symptom or error FRU or action, in -Power off and install a memory module to enter SETUP 1. Undock docking station or port...
Hardware Maintenance Manual
Page 61
.... Power Diagnostics --> ThinkPad Devices --> AC Adapter, Battery 1 (Battery2) LCD unit 1. Make sure the modem is set up the operating system. Run Diagnostics --> ThinkPad Devices --> ExpressCard slot. 1. Interactive Tests --> Keyboard Hard disk drive Enter the BIOS Setup Utility and change Serial ATA (SATA) setting to Compatibility, and run Diagnostics --> Other Devices --> Analog Devices HDA CODEC Test Speaker Interactive Tests --> Internal Speaker Note: Once Modem/Audio test is done, the no sound is displayed at the lower left of the screen, press...
.... Power Diagnostics --> ThinkPad Devices --> AC Adapter, Battery 1 (Battery2) LCD unit 1. Make sure the modem is set up the operating system. Run Diagnostics --> ThinkPad Devices --> ExpressCard slot. 1. Interactive Tests --> Keyboard Hard disk drive Enter the BIOS Setup Utility and change Serial ATA (SATA) setting to Compatibility, and run Diagnostics --> Other Devices --> Analog Devices HDA CODEC Test Speaker Interactive Tests --> Internal Speaker Note: Once Modem/Audio test is done, the no sound is displayed at the lower left of the screen, press...
Hardware Maintenance Manual
Page 64
... directly, with no need to change the settings. Buttons for switching a display output location, start Presentation Director, and change the Fn+F7 settings. v Eject ThinkPad PC from Dock: This button is displayed only if the ThinkPad computer has been attached to a ThinkPad Essential Port Replicator and one or more USB devices have the ThinkLight. v Configure EasyEject Actions: Opens the ThinkPad EasyEject Utility main window. You can stop , or remove external devices connected to a single operating system by clicking...
... directly, with no need to change the settings. Buttons for switching a display output location, start Presentation Director, and change the Fn+F7 settings. v Eject ThinkPad PC from Dock: This button is displayed only if the ThinkPad computer has been attached to a ThinkPad Essential Port Replicator and one or more USB devices have the ThinkLight. v Configure EasyEject Actions: Opens the ThinkPad EasyEject Utility main window. You can stop , or remove external devices connected to a single operating system by clicking...