Setup Booklet
Page 8
...network's access point. Check with whomever set up your access point, your internet provider, or check the access point documentation for troubleshooting information. a) Select Wireless from those listed and press OK. Select BKSP and press OK to clear any mistakes you want ..., your security string now. 6 Connecting to a Computer or Network (continued) WIRELESS (Wi-Fi) CONNECTION For additional Wi-Fi/Networking setup information, please go to: www.kodak.com/go/inkjetnetworking Enter Security String BKSP abc/123 !@# 1 2 3 4 5 6 78 90 OK A BC DE F GH I J K LMNOPQRS T U V W X...
...network's access point. Check with whomever set up your access point, your internet provider, or check the access point documentation for troubleshooting information. a) Select Wireless from those listed and press OK. Select BKSP and press OK to clear any mistakes you want ..., your security string now. 6 Connecting to a Computer or Network (continued) WIRELESS (Wi-Fi) CONNECTION For additional Wi-Fi/Networking setup information, please go to: www.kodak.com/go/inkjetnetworking Enter Security String BKSP abc/123 !@# 1 2 3 4 5 6 78 90 OK A BC DE F GH I J K LMNOPQRS T U V W X...
Setup Booklet
Page 16
... of the menu bar. THANK YOU FOR PURCHASING THIS KODAK ALL-IN-ONE PRINTER. First attempt to help you can access topics for information and help regarding your local retailer. Visit www.kodak.com/go /aiosupport for troubleshooting through Home Center by unplugging the printer. Visit www.kodak.com/go /aiodownloads to -date software, firmware and...
... of the menu bar. THANK YOU FOR PURCHASING THIS KODAK ALL-IN-ONE PRINTER. First attempt to help you can access topics for information and help regarding your local retailer. Visit www.kodak.com/go /aiosupport for troubleshooting through Home Center by unplugging the printer. Visit www.kodak.com/go /aiodownloads to -date software, firmware and...
User Guide
Page 5
..."...67 General troubleshooting ...67 Printer fails to power on...67 Device not recognized...68 Ink cartridge not recognized ...69 Multiple paper feed...69 Multiple pictures not scanned properly...69 No communication with computer ...70 No paper feed ...71 One or more of...Macintosh OS X troubleshooting ...73 Windows Vista troubleshooting...74 Home Center software on Windows works incorrectly following software upgrade 74 Print troubleshooting ...74 Envelope printing incorrect ...74 PictBridge camera not detected...75 Picture cropped ...76 Picture print smudged ...76 www.kodak.com/go/aiosupport...
..."...67 General troubleshooting ...67 Printer fails to power on...67 Device not recognized...68 Ink cartridge not recognized ...69 Multiple paper feed...69 Multiple pictures not scanned properly...69 No communication with computer ...70 No paper feed ...71 One or more of...Macintosh OS X troubleshooting ...73 Windows Vista troubleshooting...74 Home Center software on Windows works incorrectly following software upgrade 74 Print troubleshooting ...74 Envelope printing incorrect ...74 PictBridge camera not detected...75 Picture cropped ...76 Picture print smudged ...76 www.kodak.com/go/aiosupport...
User Guide
Page 6
...light ...78 Printing slow ...78 Printing stops...78 White edges on borderless prints...79 Copy troubleshooting ...79 Copy cut off...79 Scan troubleshooting...79 Scan fails...79 Scanned image blank...80 Network troubleshooting...81 Wired network troubleshooting ...81 Wireless troubleshooting...85 10 Product Safety Specifications Print Performance...90 Photo Printing Features...90 Copy Document Features...Specifications...96 Parts ...96 Power...96 Location...97 Environment...97 Regulatory Compliance...98 FCC Compliance and Advisory...98 FCC and Industry Canada ...98 iv www.kodak.com/go/aiosupport
...light ...78 Printing slow ...78 Printing stops...78 White edges on borderless prints...79 Copy troubleshooting ...79 Copy cut off...79 Scan troubleshooting...79 Scan fails...79 Scanned image blank...80 Network troubleshooting...81 Wired network troubleshooting ...81 Wireless troubleshooting...85 10 Product Safety Specifications Print Performance...90 Photo Printing Features...90 Copy Document Features...Specifications...96 Parts ...96 Power...96 Location...97 Environment...97 Regulatory Compliance...98 FCC Compliance and Advisory...98 FCC and Industry Canada ...98 iv www.kodak.com/go/aiosupport
User Guide
Page 10
.../go/faqs Purchase a full range of issues about your printer. www.kodak.com/go/register Locate Telephone Customer Support www.kodak.com/go/contact numbers in -one printer support Support Center home page www.kodak.com/go/support Get support for your product (FAQs, troubleshooting information, etc.). Download latest printer software, firmware, drivers, setup booklet, and user guide...
.../go/faqs Purchase a full range of issues about your printer. www.kodak.com/go/register Locate Telephone Customer Support www.kodak.com/go/contact numbers in -one printer support Support Center home page www.kodak.com/go/support Get support for your product (FAQs, troubleshooting information, etc.). Download latest printer software, firmware, drivers, setup booklet, and user guide...
User Guide
Page 22
...the electrical outlet.a None. As needed, visit Kodak.com for assistance. Light Status Cause Off The printer is initializing or busy. power to the printer. The printer is supplying None. properly connected to the printer. 14 www.kodak.com/go/aiosupport Ensure that it checked by... light and condition, and offer tips on . Allow the printer to the printer. On/Off Lights Action/Solution Press On/Off to test it, or have power applied. Plug a working properly, contact Kodak Service & Support for additional troubleshooting steps, or contact Kodak Service & Support.
...the electrical outlet.a None. As needed, visit Kodak.com for assistance. Light Status Cause Off The printer is initializing or busy. power to the printer. The printer is supplying None. properly connected to the printer. 14 www.kodak.com/go/aiosupport Ensure that it checked by... light and condition, and offer tips on . Allow the printer to the printer. On/Off Lights Action/Solution Press On/Off to test it, or have power applied. Plug a working properly, contact Kodak Service & Support for additional troubleshooting steps, or contact Kodak Service & Support.
User Guide
Page 29
...Ethernet) network: • A functional Ethernet network that includes a router, switch, or hub with your default printer. 1. KODAK ESP 7 All-in -One Printer from the list of how your network is configured, please contact your network administrator or your network is installed ...the icon for related topics, information, and network troubleshooting are unsure of available printers as the default. If you have more than one printer connected to your printer with an Ethernet port • A CAT-5 (or higher) Ethernet cable www.kodak.com/go /inkjetnetworking. Click System Preferences. 2....
...Ethernet) network: • A functional Ethernet network that includes a router, switch, or hub with your default printer. 1. KODAK ESP 7 All-in -One Printer from the list of how your network is configured, please contact your network administrator or your network is installed ...the icon for related topics, information, and network troubleshooting are unsure of available printers as the default. If you have more than one printer connected to your printer with an Ethernet port • A CAT-5 (or higher) Ethernet cable www.kodak.com/go /inkjetnetworking. Click System Preferences. 2....
User Guide
Page 75
... (?) button: • Macintosh: The window. Visit www.kodak.com/go /aiosupport 67 General troubleshooting Printer fails to download the latest files. • View the troubleshooting information found in -One printer issues. 9 Troubleshooting Troubleshooting "quick start" Kodak provides several methods to help at www.kodak.com/go/aio, or from your local electronics and printer retailer. • Make sure that you are...
... (?) button: • Macintosh: The window. Visit www.kodak.com/go /aiosupport 67 General troubleshooting Printer fails to download the latest files. • View the troubleshooting information found in -One printer issues. 9 Troubleshooting Troubleshooting "quick start" Kodak provides several methods to help at www.kodak.com/go/aio, or from your local electronics and printer retailer. • Make sure that you are...
User Guide
Page 76
...2.0 hubs that are used should be able to the printer is corrupt, reformat it . Troubleshooting Probable Cause 2 The USB cable was unplugged from there. 68 www.kodak.com/go/aiosupport When connecting to the printer from the printer and then reconnected; Corrective Action • Correct any ... these files directly to their computer, and then print to the Kodak All-in-One printer, use a good-quality high speed USB 2.0 cable. NOTE: For optimal quality and performance, use the USB ports located in -One printer from reading a connected device (digital camera, USB drive, or memory...
...2.0 hubs that are used should be able to the printer is corrupt, reformat it . Troubleshooting Probable Cause 2 The USB cable was unplugged from there. 68 www.kodak.com/go/aiosupport When connecting to the printer from the printer and then reconnected; Corrective Action • Correct any ... these files directly to their computer, and then print to the Kodak All-in-One printer, use a good-quality high speed USB 2.0 cable. NOTE: For optimal quality and performance, use the USB ports located in -One printer from reading a connected device (digital camera, USB drive, or memory...
User Guide
Page 78
... lid is dirty. Troubleshooting Probable Cause 2 The scanner glass is dirty. No communication with your computer. Probable Cause 4 The Scan What Document option on your computer. • You may need to your system if necessary. Corrective Action • Make sure your printer is not connected to...with computer Probable Cause Your Kodak printer is plugged in and turned on connecting your printer to disconnect other printers or scanners from your computer to your printer, and the flat end into a USB port on the Scan menu was selected, instead of one that the square end ...
... lid is dirty. Troubleshooting Probable Cause 2 The scanner glass is dirty. No communication with your computer. Probable Cause 4 The Scan What Document option on your computer. • You may need to your system if necessary. Corrective Action • Make sure your printer is not connected to...with computer Probable Cause Your Kodak printer is plugged in and turned on connecting your printer to disconnect other printers or scanners from your computer to your printer, and the flat end into a USB port on the Scan menu was selected, instead of one that the square end ...
User Guide
Page 80
... tray, or is recommended for your computer. Transfer pictures failure Problem Nothing happens when you are left in the printer. 4. CAUTION: Kodak Inkjet paper is lodged inside the printer. Corrective Action • Remove the memory card or USB device and reinsert it. • Check the power ... camera is not in a ready state. Troubleshooting Paper jam Probable Cause The paper did not advance, was not picked up properly from the power supply and plug it back in. • If the problem continues to persist, restart your Kodak All-in-One printer. Turn off and turn it back on...
... tray, or is recommended for your computer. Transfer pictures failure Problem Nothing happens when you are left in the printer. 4. CAUTION: Kodak Inkjet paper is lodged inside the printer. Corrective Action • Remove the memory card or USB device and reinsert it. • Check the power ... camera is not in a ready state. Troubleshooting Paper jam Probable Cause The paper did not advance, was not picked up properly from the power supply and plug it back in. • If the problem continues to persist, restart your Kodak All-in-One printer. Turn off and turn it back on...
User Guide
Page 81
...Macintosh OS X troubleshooting Non-intel Mac only: black screen or screen freeze occurs when applying printer settings via the Home Center software Probable Cause This error only occurs with the correct size. • Press OK. www.kodak.com/go/aiosupport 73 KODAK ESP 7 All-...in the paper tray. If the situation continues, contact Kodak support. Corrective Action • Download the most recent version of the User Guide from the printer to Macintosh OS 10.5.2. Apple has confirmed that may be larger or smaller than the paper found in -One Printer...
...Macintosh OS X troubleshooting Non-intel Mac only: black screen or screen freeze occurs when applying printer settings via the Home Center software Probable Cause This error only occurs with the correct size. • Press OK. www.kodak.com/go/aiosupport 73 KODAK ESP 7 All-...in the paper tray. If the situation continues, contact Kodak support. Corrective Action • Download the most recent version of the User Guide from the printer to Macintosh OS 10.5.2. Apple has confirmed that may be larger or smaller than the paper found in -One Printer...
User Guide
Page 82
.... Probable Cause 3 Power is unplugged and reconnected to the printer. Corrective Action Restart the computer and printer. Straighten the stack of the envelopes. 74 www.kodak.com/go/aiosupport Probable Cause 2 A printer-terminated error occurs. Home Center software on Windows works incorrectly...." Right-click on the Home Center icon (shortcut) on the Desktop. 2. Select the Compatibility tab. 4. Troubleshooting Windows Vista troubleshooting WIA (Windows Image Acquisition) error: service has stopped working This results in the Home Center software on the Print Photo Options...
.... Probable Cause 3 Power is unplugged and reconnected to the printer. Corrective Action Restart the computer and printer. Straighten the stack of the envelopes. 74 www.kodak.com/go/aiosupport Probable Cause 2 A printer-terminated error occurs. Home Center software on Windows works incorrectly...." Right-click on the Home Center icon (shortcut) on the Desktop. 2. Select the Compatibility tab. 4. Troubleshooting Windows Vista troubleshooting WIA (Windows Image Acquisition) error: service has stopped working This results in the Home Center software on the Print Photo Options...
User Guide
Page 84
...aiosupport Corrective Action Review the picture on the selected picture size and size of paper. Corrective Action The Kodak printer can print only JPEG files in JPEG format. Troubleshooting • Make sure the connected camera is PictBridge-compatible. See your camera user's guide for details.... • Check the camera batteries. NOTE: Cropping may be in stand-alone mode. Connect the printer to a computer and use software...
...aiosupport Corrective Action Review the picture on the selected picture size and size of paper. Corrective Action The Kodak printer can print only JPEG files in JPEG format. Troubleshooting • Make sure the connected camera is PictBridge-compatible. See your camera user's guide for details.... • Check the camera batteries. NOTE: Cropping may be in stand-alone mode. Connect the printer to a computer and use software...
User Guide
Page 86
...exposure compensation on your Kodak All-in a high-temperature environment (higher than 95° Fahrenheit or 35° Celsius). • Close any loose paper from overheating. • Make sure the printer is not placed in direct sunlight or is not operating in -One printer. • Make ... the picture on , or move within the flash range of the printer. 2. Refer to your printer. Remove any unnecessary software applications. • Make sure your camera, and try taking the picture again. Troubleshooting Print too dark Print too light Printing slow Printing stops • ...
...exposure compensation on your Kodak All-in a high-temperature environment (higher than 95° Fahrenheit or 35° Celsius). • Close any loose paper from overheating. • Make sure the printer is not placed in direct sunlight or is not operating in -One printer. • Make ... the picture on , or move within the flash range of the printer. 2. Refer to your printer. Remove any unnecessary software applications. • Make sure your camera, and try taking the picture again. Troubleshooting Print too dark Print too light Printing slow Printing stops • ...
User Guide
Page 87
...the paper loaded. Scan troubleshooting Scan fails Probable Cause 1 Your computer is larger than the paper loaded, reduce copy size to "hide" these small misalignments so that the prints look borderless. Carefully "fan" the paper to continue. Corrective Action • Realign the paper in -One Printer 3. Corrective Action Turn ..., it is larger than the paper size. Corrective Action 2 Crop the image so it is printed on each side of the paper loaded. KODAK ESP 7 All-in the tray. • Use the application's Fill Page option, or resize the picture so it will not be borderless.
...the paper loaded. Scan troubleshooting Scan fails Probable Cause 1 Your computer is larger than the paper loaded, reduce copy size to "hide" these small misalignments so that the prints look borderless. Carefully "fan" the paper to continue. Corrective Action • Realign the paper in -One Printer 3. Corrective Action Turn ..., it is larger than the paper size. Corrective Action 2 Crop the image so it is printed on each side of the paper loaded. KODAK ESP 7 All-in the tray. • Use the application's Fill Page option, or resize the picture so it will not be borderless.
User Guide
Page 88
Troubleshooting Probable Cause 2 Your Kodak printer is not placed correctly on . • If the problem still persists, try scanning at a lower resolution. Corrective Action Insert the Kodak printer installation CD and install the software. Scanned image blank Probable Cause Your original is not connected to ... to which you are scanning does not have enough free space to free up some space. Corrective Action Connect your Kodak printer to your computer and the printer, and then turn them back on the scanner glass. Corrective Action • Turn off your computer. Probable Cause ...
Troubleshooting Probable Cause 2 Your Kodak printer is not placed correctly on . • If the problem still persists, try scanning at a lower resolution. Corrective Action Insert the Kodak printer installation CD and install the software. Scanned image blank Probable Cause Your original is not connected to ... to which you are scanning does not have enough free space to free up some space. Corrective Action Connect your Kodak printer to your computer and the printer, and then turn them back on the scanner glass. Corrective Action • Turn off your computer. Probable Cause ...
User Guide
Page 89
... Cause 1 Cables are not connected properly. Click Device Manager. 5. Make sure your modem or printer Internet connection (if applicable) Probable Cause 2 Your Local Area Network card (LAN card) is displayed. 3. KODAK ESP 7 All-in-One Printer Network troubleshooting Wired network troubleshooting Computer unable to detect the All-in the list. Corrective Action Verify the setup of your...
... Cause 1 Cables are not connected properly. Click Device Manager. 5. Make sure your modem or printer Internet connection (if applicable) Probable Cause 2 Your Local Area Network card (LAN card) is displayed. 3. KODAK ESP 7 All-in-One Printer Network troubleshooting Wired network troubleshooting Computer unable to detect the All-in the list. Corrective Action Verify the setup of your...
User Guide
Page 90
.../Off button on the control panel to turn it on the All-in -One printer is properly connected to the network, and communications have an active network connection. 82 www.kodak.com/go/aiosupport Corrective Action Turn on . Troubleshooting To see if you have been established. If the top light is off... for TCP/IP. See the instructions that came with your LAN card is not installed properly. Check the cable connections from the All-in-One printer to your router or hub, and then turn off , there is being sent or received by the device over the network. Corrective Action ...
.../Off button on the control panel to turn it on the All-in -One printer is properly connected to the network, and communications have an active network connection. 82 www.kodak.com/go/aiosupport Corrective Action Turn on . Troubleshooting To see if you have been established. If the top light is off... for TCP/IP. See the instructions that came with your LAN card is not installed properly. Check the cable connections from the All-in-One printer to your router or hub, and then turn off , there is being sent or received by the device over the network. Corrective Action ...
User Guide
Page 92
Troubleshooting More advanced network users may also be defective. Corrective Action Try temporarily disabling the VPN before proceeding with the wireless printer: Port 5353 (UDP) Port 9322 (TCP) Probable Cause 5 A Virtual Private Network (VPN) is not plugged into the router, switch, or hub...highlighted, and then press OK. • Press until Print Network Configuration is on the same subnet and gateway. Probable Cause 8 The printer is not connected properly to reset the device. • Make sure the All-in-One printer is highlighted, and then press OK. 84 www.kodak.com/go/aiosupport
Troubleshooting More advanced network users may also be defective. Corrective Action Try temporarily disabling the VPN before proceeding with the wireless printer: Port 5353 (UDP) Port 9322 (TCP) Probable Cause 5 A Virtual Private Network (VPN) is not plugged into the router, switch, or hub...highlighted, and then press OK. • Press until Print Network Configuration is on the same subnet and gateway. Probable Cause 8 The printer is not connected properly to reset the device. • Make sure the All-in-One printer is highlighted, and then press OK. 84 www.kodak.com/go/aiosupport