Product Guide
Page 3
......24 Add-in Board Slots ...24 Video ...25 SCSI Controller ...25 IDE Controller...26 Keyboard and Mouse ...26 Server Management...27 Baseboard Management Controller (BMC 27 System Security ...28 Mechanical Locks and Monitoring 28 Software Locks via the SSU or BIOS Setup 28 3 Configuration Software and Utilities Hot Keys ...31 Power-on Self Test (POST 32 Using BIOS Setup ...33 Record Your Setup Settings 33 If You Cannot Access Setup 33 Starting Setup...33 Setup Menus ...34 Main Menu...35 Advanced Menu...37 Security Menu...
......24 Add-in Board Slots ...24 Video ...25 SCSI Controller ...25 IDE Controller...26 Keyboard and Mouse ...26 Server Management...27 Baseboard Management Controller (BMC 27 System Security ...28 Mechanical Locks and Monitoring 28 Software Locks via the SSU or BIOS Setup 28 3 Configuration Software and Utilities Hot Keys ...31 Power-on Self Test (POST 32 Using BIOS Setup ...33 Record Your Setup Settings 33 If You Cannot Access Setup 33 Starting Setup...33 Setup Menus ...34 Main Menu...35 Advanced Menu...37 Security Menu...
Product Guide
Page 4
... Upgrading the BIOS ...74 Preparing for the Upgrade 74 Upgrading the BIOS...75 Recovering the BIOS 76 Changing the BIOS Language 76 Using the Firmware Update Utility 76 Running the Firmware Update Utility 77 Installing Video Drivers...77 Using the Symbios SCSI Utility 77 Running the SCSI Utility 77 4 Exchanging SCSI Hard Drives and Power Supplies SCSI Hard Disk Drives ...79 Mounting a SCSI Hard Disk Drive in a Plastic Carrier 79 Hot-swapping a SCSI Hard Disk Drive 80 Installing Heatsinks on High-Power Drives 82 Power Supply ...83 Removing a Power Supply 83 Installing a Power Supply...
... Upgrading the BIOS ...74 Preparing for the Upgrade 74 Upgrading the BIOS...75 Recovering the BIOS 76 Changing the BIOS Language 76 Using the Firmware Update Utility 76 Running the Firmware Update Utility 77 Installing Video Drivers...77 Using the Symbios SCSI Utility 77 Running the SCSI Utility 77 4 Exchanging SCSI Hard Drives and Power Supplies SCSI Hard Disk Drives ...79 Mounting a SCSI Hard Disk Drive in a Plastic Carrier 79 Hot-swapping a SCSI Hard Disk Drive 80 Installing Heatsinks on High-Power Drives 82 Power Supply ...83 Removing a Power Supply 83 Installing a Power Supply...
Product Guide
Page 5
...: Service Technician's Guide 85 5 Working Inside the System Tools and Supplies Needed 87 Safety: Before You Remove the Access Cover 87 Warnings and Cautions ...88 Access Cover ...89 Removing the Access Cover 89 Installing the Access cover 90 Subchassis and Electronics Bay 90 Opening the Subchassis and Electronics Bay 90 Add-in Boards ...92 Installing an Add-in Board 92 Removing an Add-in Board 93 Front Panel Board ...94 Removing the Front Panel Board 94 Installing the Front Panel Board 94 Diskette Drive...95 Removing...
...: Service Technician's Guide 85 5 Working Inside the System Tools and Supplies Needed 87 Safety: Before You Remove the Access Cover 87 Warnings and Cautions ...88 Access Cover ...89 Removing the Access Cover 89 Installing the Access cover 90 Subchassis and Electronics Bay 90 Opening the Subchassis and Electronics Bay 90 Add-in Boards ...92 Installing an Add-in Board 92 Removing an Add-in Board 93 Front Panel Board ...94 Removing the Front Panel Board 94 Installing the Front Panel Board 94 Diskette Drive...95 Removing...
Product Guide
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... Light 128 Hard Disk Drive Activity Light Does Not Light 129 CD-ROM Drive Activity Light Does Not Light 129 Network Problems ...129 PCI Installation Tips 129 Problems with Application Software 130 Bootable CD-ROM Is Not Detected 130 Error and Informational Messages 130 POST Codes and Countdown Codes 130 POST Error Codes and Messages 134 8 Technical Reference Connectors...138 Main Power Connector 139 Auxiliary Power...139 Diskette Drive ...140 Front Panel Connector 141 SMM Connector...142 IPMB...143 VGA Video Port ...143 Keyboard and Mouse...
... Light 128 Hard Disk Drive Activity Light Does Not Light 129 CD-ROM Drive Activity Light Does Not Light 129 Network Problems ...129 PCI Installation Tips 129 Problems with Application Software 130 Bootable CD-ROM Is Not Detected 130 Error and Informational Messages 130 POST Codes and Countdown Codes 130 POST Error Codes and Messages 134 8 Technical Reference Connectors...138 Main Power Connector 139 Auxiliary Power...139 Diskette Drive ...140 Front Panel Connector 141 SMM Connector...142 IPMB...143 VGA Video Port ...143 Keyboard and Mouse...
Product Guide
Page 28
... panel reset and power switches • Activate a hot-key combination to enter secure mode quickly • Disable writing to the diskette drive when secure mode is set Using Passwords If you set and enable a user password but not an administrator password, enter the user password to boot the system and run , but you set and enable both a user and an administrator password: • Enter either one to boot the server and enable the keyboard and mouse • Enter the administrator password to access the SSU or BIOS Setup...
... panel reset and power switches • Activate a hot-key combination to enter secure mode quickly • Disable writing to the diskette drive when secure mode is set Using Passwords If you set and enable a user password but not an administrator password, enter the user password to boot the system and run , but you set and enable both a user and an administrator password: • Enter either one to boot the server and enable the keyboard and mouse • Enter the administrator password to access the SSU or BIOS Setup...
Product Guide
Page 31
... Replacement Unit (FRU), Sensor Data Record (SDR), and Desktop Management Interface (DMI) flash components. For the procedure to do this: Clear memory and reload the operating systemthis will allow most system configurations to boot. Hot Keys To do this, see "CMOS Clear Jumper" on screen) 31 3 Configuration Software and Utilities This chapter describes the Power-on the system board from the default setting (Protect CMOS memory) to the Clear setting; Firmware Update Utility Use to update BMC flash ROM. Enter BIOS Setup during BIOS...
... Replacement Unit (FRU), Sensor Data Record (SDR), and Desktop Management Interface (DMI) flash components. For the procedure to do this: Clear memory and reload the operating systemthis will allow most system configurations to boot. Hot Keys To do this, see "CMOS Clear Jumper" on screen) 31 3 Configuration Software and Utilities This chapter describes the Power-on the system board from the default setting (Protect CMOS memory) to the Clear setting; Firmware Update Utility Use to update BMC flash ROM. Enter BIOS Setup during BIOS...
Product Guide
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... 7, "Solving Problems," beginning on the system, POST starts running , it is stored in flash memory. 1. POST checks the baseboard, processors, memory, keyboard, and most installed peripheral devices. Turn on the amount of beep codes and error messages that requires immediate attention. When the utility opens, follow the displayed instructions to configure the onboard SCSI host adapter settings and to test memory depends on your service representative. Note the screen display and write down the beep code you hear;
... 7, "Solving Problems," beginning on the system, POST starts running , it is stored in flash memory. 1. POST checks the baseboard, processors, memory, keyboard, and most installed peripheral devices. Turn on the amount of beep codes and error messages that requires immediate attention. When the utility opens, follow the displayed instructions to configure the onboard SCSI host adapter settings and to test memory depends on your service representative. Note the screen display and write down the beep code you hear;
Product Guide
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... remove boards affecting the assignment of resources (ports, memory, IRQs, DMA) • Modify the server's boot device order or security settings • Change the server configuration settings • Save the server configuration • View or clear the SEL • View FRU information • View the SDR table If you install or remove an ISA add-in boards before loading the OS • Lets you specify boot device order and system security options...
... remove boards affecting the assignment of resources (ports, memory, IRQs, DMA) • Modify the server's boot device order or security settings • Change the server configuration settings • Save the server configuration • View or clear the SEL • View FRU information • View the SDR table If you install or remove an ISA add-in boards before loading the OS • Lets you specify boot device order and system security options...
Product Guide
Page 61
... the user password appears. If the system beeps, the password was not accepted; EMP Restricted Mode Access: Set restricted mode to either disabled, pre-boot, or always active, depending on the COM port address choice. In disabled mode, these options ARE available. Console Type: Choose PC ANSI. A menu and tool bar at the bottom displays connection information like server name, line status, and mode. 61 all other support features. COM Port Address...
... the user password appears. If the system beeps, the password was not accepted; EMP Restricted Mode Access: Set restricted mode to either disabled, pre-boot, or always active, depending on the COM port address choice. In disabled mode, these options ARE available. Console Type: Choose PC ANSI. A menu and tool bar at the bottom displays connection information like server name, line status, and mode. 61 all other support features. COM Port Address...
Product Guide
Page 76
... occurs, the BIOS could be damaged. Use a bootable diskette containing the Intel flash utility and language files (see page 75). 1. Select Update Language Set. Press . 6. You need to run the utility only if new firmware code is complete, remove the diskette. You will take effect. Monitor the procedure by listening to change the language BIOS displays. Changing the BIOS Language You can use the arrow keys to update the BMC's firmware code. Select Update Flash Memory From a File...
... occurs, the BIOS could be damaged. Use a bootable diskette containing the Intel flash utility and language files (see page 75). 1. Select Update Language Set. Press . 6. You need to run the utility only if new firmware code is complete, remove the diskette. You will take effect. Monitor the procedure by listening to change the language BIOS displays. Changing the BIOS Language You can use the arrow keys to update the BMC's firmware code. Select Update Flash Memory From a File...
Product Guide
Page 97
... NOTE To disable the IDE controller: If you must be connected at the end of devices you also have an IDE device in the internal bay. 97 SCSI Requirements One narrow and two wide SCSI cables are present on an IDE channel, the cable must physically unplug the IDE cable from the board connector if a cable is a hard drive in the externally accessible bay. Because we...
... NOTE To disable the IDE controller: If you must be connected at the end of devices you also have an IDE device in the internal bay. 97 SCSI Requirements One narrow and two wide SCSI cables are present on an IDE channel, the cable must physically unplug the IDE cable from the board connector if a cable is a hard drive in the externally accessible bay. Because we...
Product Guide
Page 125
... all tests in drive A. Make sure the system power cords are disabled in drive A. 5. Set its source. you can cause permanent damage to the system and/or the peripheral devices. 1. All tests that end with your video display monitor and keyboard are correctly connected to the system. Turn on the configuration software CD that comes with advanced technical knowledge. Using PCDiagnostics A diagnostics package for a test before disconnecting any peripheral cables from the hard disk drive, make...
... all tests in drive A. Make sure the system power cords are disabled in drive A. 5. Set its source. you can cause permanent damage to the system and/or the peripheral devices. 1. All tests that end with your video display monitor and keyboard are correctly connected to the system. Turn on the configuration software CD that comes with advanced technical knowledge. Using PCDiagnostics A diagnostics package for a test before disconnecting any peripheral cables from the hard disk drive, make...
Product Guide
Page 129
... memory addresses specifically for this server. Hard Disk Drive Activity Light Does Not Light If you have network problems, consult the documentation that came with other PCI drivers. This LED does not display CD-ROM activity. This LED does not display CD-ROM activity. YAre all relevant switches and jumpers on the hard drive and adapter board set correctly? YIs the onboard IDE controller enabled? (IDE hard drives only) YIs the hard disk drive properly configured? NOTE Front panel hard disk LED indicates IDE and SCSI devices: the hard disk drive...
... memory addresses specifically for this server. Hard Disk Drive Activity Light Does Not Light If you have network problems, consult the documentation that came with other PCI drivers. This LED does not display CD-ROM activity. This LED does not display CD-ROM activity. YAre all relevant switches and jumpers on the hard drive and adapter board set correctly? YIs the onboard IDE controller enabled? (IDE hard drives only) YIs the hard disk drive properly configured? NOTE Front panel hard disk LED indicates IDE and SCSI devices: the hard disk drive...
Product Guide
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.... Error and Informational Messages When you turn on page 151. If the problem persists, contact the software vendor's customer service representative for the system. If a port-80h ISA POST board is installed, it displays the 2-digit code on the video display screen, it causes the speaker to be the first bootable device? Problems with Application Software YIf you have problems with application software, do the following : Is the BIOS set correctly...
.... Error and Informational Messages When you turn on page 151. If the problem persists, contact the software vendor's customer service representative for the system. If a port-80h ISA POST board is installed, it displays the 2-digit code on the video display screen, it causes the speaker to be the first bootable device? Problems with Application Software YIf you have problems with application software, do the following : Is the BIOS set correctly...
Product Guide
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... BIOS ROM 39 Reinitialize the cache (MB only) 3A Autosize cache 3C Configure advanced chipset registers 3D Load alternate registers with CMOS valuesnew 40 Set Initial processor speed new 42 Initialize interrupt vectors 44 Initialize BIOS interrupts 46 2-1-2-3 Check ROM copyright notice 47 Initialize manager for PCI Option ROMs 48 Check video configuration against CMOS 49 Initialize PCI bus and devices 4A Initialize all video adapters in system 4B Display QuietBoot screen 4C Shadow video BIOS ROM...
... BIOS ROM 39 Reinitialize the cache (MB only) 3A Autosize cache 3C Configure advanced chipset registers 3D Load alternate registers with CMOS valuesnew 40 Set Initial processor speed new 42 Initialize interrupt vectors 44 Initialize BIOS interrupts 46 2-1-2-3 Check ROM copyright notice 47 Initialize manager for PCI Option ROMs 48 Check video configuration against CMOS 49 Initialize PCI bus and devices 4A Initialize all video adapters in system 4B Display QuietBoot screen 4C Shadow video BIOS ROM...
Product Guide
Page 134
... apply BIOS update to processor 2 BIOS does not support current stepping for processor 1 BIOS does not support current stepping for processor 2 Failure Fixed Disk Stuck Key Keyboard error Keyboard Controller Failed Keyboard locked - Run SETUP System RAM Failed at offset Shadow RAM Failed at offset Extended RAM Failed at offset System battery is dead - Cache disabled DMA Test Failed Software NMI Failed Invalid System Configuration Data - The exact strings and error numbers may be different from those listed here. Unlock key switch Monitor type...
... apply BIOS update to processor 2 BIOS does not support current stepping for processor 1 BIOS does not support current stepping for processor 2 Failure Fixed Disk Stuck Key Keyboard error Keyboard Controller Failed Keyboard locked - Run SETUP System RAM Failed at offset Shadow RAM Failed at offset Extended RAM Failed at offset System battery is dead - Cache disabled DMA Test Failed Software NMI Failed Invalid System Configuration Data - The exact strings and error numbers may be different from those listed here. Unlock key switch Monitor type...
Product Guide
Page 193
..., 153 PCI connectors, 150 recovery boot settings, jumper, 153 removing, 110 serial ports, 145 Server Management Module connector, 142 video port connector, 143 battery disposing of safely, 120 installing, 121 removing, 120 beep codes, 32 BIOS changing the language, 76 recovering, 76 update utility, 31 upgrading, 74 BMC, 27 Boot menu, configuring, Setup, 43 boot sequence booting without keyboard, 30 setting in Setup, 30 bootable media, required by POST, 32 booting cold, 123 bus termination requirements, SCSI devices, 25, 98 buttons power on/off, 13 reset, 13 sleep/service, 13 C cables drives...
..., 153 PCI connectors, 150 recovery boot settings, jumper, 153 removing, 110 serial ports, 145 Server Management Module connector, 142 video port connector, 143 battery disposing of safely, 120 installing, 121 removing, 120 beep codes, 32 BIOS changing the language, 76 recovering, 76 update utility, 31 upgrading, 74 BMC, 27 Boot menu, configuring, Setup, 43 boot sequence booting without keyboard, 30 setting in Setup, 30 bootable media, required by POST, 32 booting cold, 123 bus termination requirements, SCSI devices, 25, 98 buttons power on/off, 13 reset, 13 sleep/service, 13 C cables drives...
Product Guide
Page 194
... when removing a fan, 103 replacing fan with correct model, 105 cover empty board slots must be covered, 12 installing access cover, 90 removing access cover, 89 D DC outputs, 17 diagnostics preparing system for testing, 125 using PCDiagnostics, 125 DIMM (memory) installing, 114 removing, 113 disk array, 16 diskette drive connector on baseboard, 140 drive controller, 26 enabling/disabling floppy writes, 29 installing drive in bay, 96 media supported, 16 no booting in secure mode without password, 29 reconfiguring if cannot enter Setup, 33 removing bracket from drive, 95 removing drive from...
... when removing a fan, 103 replacing fan with correct model, 105 cover empty board slots must be covered, 12 installing access cover, 90 removing access cover, 89 D DC outputs, 17 diagnostics preparing system for testing, 125 using PCDiagnostics, 125 DIMM (memory) installing, 114 removing, 113 disk array, 16 diskette drive connector on baseboard, 140 drive controller, 26 enabling/disabling floppy writes, 29 installing drive in bay, 96 media supported, 16 no booting in secure mode without password, 29 reconfiguring if cannot enter Setup, 33 removing bracket from drive, 95 removing drive from...
Product Guide
Page 197
... N network, problems with network, 129 NMB-003 Class B limits, 179 P parallel port, 14 location on baseboard, 144 password administrative, 28 entering to unblank screen, 29 retaining at system reset, 153 user, 28 using to reactivate keyboard/mouse, 26, 29 which type to set, 28 PCI connectors on baseboard, 150 embedded devices, 19 expansion slots, 19 feature summary, 24 installing add-in board, 92 interrupt mapping, 157 removing add-in board, 93 SSU optional after installing or removing board, 93 PCI Configuration...
... N network, problems with network, 129 NMB-003 Class B limits, 179 P parallel port, 14 location on baseboard, 144 password administrative, 28 entering to unblank screen, 29 retaining at system reset, 153 user, 28 using to reactivate keyboard/mouse, 26, 29 which type to set, 28 PCI connectors on baseboard, 150 embedded devices, 19 expansion slots, 19 feature summary, 24 installing add-in board, 92 interrupt mapping, 157 removing add-in board, 93 SSU optional after installing or removing board, 93 PCI Configuration...
Product Guide
Page 198
... keys to enter, 31 security, 28, 29 alarm switches, 28 boot sequence, 30 enabling/disabling floppy writes, 29 locking mouse, keyboard with timer, 26, 29 locking reset and power on/off switches, Setup, 29 password, 30 secure mode, 29 secure mode, setting in SSU, 28 software lock, SSU, 28 unattended start, 30 using hot key combination, 31 video blanking, 29 Security menu, configuring, Setup, 41 self-certification information, 179 serial port connectors on baseboard, 145 connectors, back panel, 14 server management...
... keys to enter, 31 security, 28, 29 alarm switches, 28 boot sequence, 30 enabling/disabling floppy writes, 29 locking mouse, keyboard with timer, 26, 29 locking reset and power on/off switches, Setup, 29 password, 30 secure mode, 29 secure mode, setting in SSU, 28 software lock, SSU, 28 unattended start, 30 using hot key combination, 31 video blanking, 29 Security menu, configuring, Setup, 41 self-certification information, 179 serial port connectors on baseboard, 145 connectors, back panel, 14 server management...