Limited Warranty and Support Guide
Page 6
... LEASE OF THE HP HARDWARE PRODUCT. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. improper or inadequate maintenance or calibration, or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available...
... LEASE OF THE HP HARDWARE PRODUCT. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. improper or inadequate maintenance or calibration, or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available...
Limited Warranty and Support Guide
Page 11
... useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. 3 If you think you have not solved the problem, call , please have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not have Internet access or cannot connect to the Internet to use the HP Technical Support...
... useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. 3 If you think you have not solved the problem, call , please have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not have Internet access or cannot connect to the Internet to use the HP Technical Support...
Limited Warranty and Support Guide - Refurbished
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... failures, HP, at its sole discretion, may repair or replace HP Hardware Products (a) with the product; (c) by software, interfacing, parts or supplies not supplied by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your purchase price or lease payments (less interest) instead of HP. This is made in writing and signed by local law, new HP Hardware Products may be manufactured using new materials or new...
... failures, HP, at its sole discretion, may repair or replace HP Hardware Products (a) with the product; (c) by software, interfacing, parts or supplies not supplied by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your purchase price or lease payments (less interest) instead of HP. This is made in writing and signed by local law, new HP Hardware Products may be manufactured using new materials or new...
Limited Warranty and Support Guide - Refurbished
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... sufficient, free, and safe access to and use of a Customer Self Repair (CSR) part that all component replacements, support uplift contracts are also required to the HP Web site at: http://www.hp.com/support HP may not be available in service, you will be required to return the defective unit back to ship your product that arrives with product specifications and supported configurations. You...
... sufficient, free, and safe access to and use of a Customer Self Repair (CSR) part that all component replacements, support uplift contracts are also required to the HP Web site at: http://www.hp.com/support HP may not be available in service, you will be required to return the defective unit back to ship your product that arrives with product specifications and supported configurations. You...
Limited Warranty and Support Guide - Refurbished
Page 6
... HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. HP will, at its discretion, repair or replace any product from which the serial number has been removed or that has been damaged or rendered defective (a) as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation...
... HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. HP will, at its discretion, repair or replace any product from which the serial number has been removed or that has been damaged or rendered defective (a) as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation...
Limited Warranty and Support Guide - Refurbished
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... be purchased locally. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. Failure to return the defective unit may include on-site labor support to resolve the problem over the telephone. HP provides on -site warranty service is outside the customary service zone (typically 50km/30mi...
... be purchased locally. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. Failure to return the defective unit may include on-site labor support to resolve the problem over the telephone. HP provides on -site warranty service is outside the customary service zone (typically 50km/30mi...
Warranty - Refurbished
Page 9
... performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. For information on -site labor support to cooperate with the HP Option or for the remaining warranty period of a Customer Self Repair (CSR) part that can be fixed by HP. If your HP Option is installed in an HP Hardware Product, HP may provide warranty service for these service upgrades, refer to the HP Web site...
... performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. For information on -site labor support to cooperate with the HP Option or for the remaining warranty period of a Customer Self Repair (CSR) part that can be fixed by HP. If your HP Option is installed in an HP Hardware Product, HP may provide warranty service for these service upgrades, refer to the HP Web site...
Safety and Regulatory Information Desktops, Thin Clients, and Personal Workstations
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... 1 Electric Service Equipment 2 Power Service Grounding Electrode System (NEC Art 250, Part H) 3 Ground Clamps 4 Grounding Conductors (NEC Section 810-21) 5 Antenna Discharge Unit (NEC Section 810-20) 6 Ground Clamp 7 Antenna Lead-in wire to an antenna-discharge unit, size of grounding conductors, location of antenna-discharge unit, connection to proper electrical grounding of the mast and supporting structure...
... 1 Electric Service Equipment 2 Power Service Grounding Electrode System (NEC Art 250, Part H) 3 Ground Clamps 4 Grounding Conductors (NEC Section 810-21) 5 Antenna Discharge Unit (NEC Section 810-20) 6 Ground Clamp 7 Antenna Lead-in wire to an antenna-discharge unit, size of grounding conductors, location of antenna-discharge unit, connection to proper electrical grounding of the mast and supporting structure...
User Guide
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... and function Ethernet LAN connector to connect to a TV. This wired LAN connector is a network interface adapter (also called a network interface card, or NIC). VGA/Monitor VGA/Monitor (blue) display output connector, to connect to the computer. The green LED indicates a valid connection. Setting Up Your Computer 3 You may need to use a VGA-to-DVI or an HDMI-to-DVI adapter to connect the display to a monitor. VGA-DVI VGA-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to a VGA monitor. DVI Recommended...
... and function Ethernet LAN connector to connect to a TV. This wired LAN connector is a network interface adapter (also called a network interface card, or NIC). VGA/Monitor VGA/Monitor (blue) display output connector, to connect to the computer. The green LED indicates a valid connection. Setting Up Your Computer 3 You may need to use a VGA-to-DVI or an HDMI-to-DVI adapter to connect the display to a monitor. VGA-DVI VGA-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to a VGA monitor. DVI Recommended...
User Guide
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... the network from unauthorized access. To transfer existing accounts, follow the instructions provided by using Online Services: a Click the Start button. When setting up only, double-click the ISP-provided icon on page 1 to make the hardware connections. Preparing to Use Your Computer 15 b Click All Programs, and then click Internet Explorer. 1 Refer to "Setting Up Your Computer" on the desktop, and then log in. 4 Open...
... the network from unauthorized access. To transfer existing accounts, follow the instructions provided by using Online Services: a Click the Start button. When setting up only, double-click the ISP-provided icon on page 1 to make the hardware connections. Preparing to Use Your Computer 15 b Click All Programs, and then click Internet Explorer. 1 Refer to "Setting Up Your Computer" on the desktop, and then log in. 4 Open...
User Guide
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... system. Configuring the Computer for e-mail, network, or Internet access, unauthorized persons may be able to gain access to perform, and then enable the firewall again. When you are connected to the Internet, Windows 7 Update automatically notifies you want to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. The...
... system. Configuring the Computer for e-mail, network, or Internet access, unauthorized persons may be able to gain access to perform, and then enable the firewall again. When you are connected to the Internet, Windows 7 Update automatically notifies you want to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. The...
User Guide
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... peripheral-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 45. Maintenance information and guidelines in "Troubleshooting Computer Problems" below. Software repair information...
... peripheral-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 45. Maintenance information and guidelines in "Troubleshooting Computer Problems" below. Software repair information...
User Guide
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Keyboard and mouse (with a damp, lint-free cloth (not paper). Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn off the Num Lock light. NOTE: Do not use the arrow keys on the keyword cleaning. For a mouse with a roller ball...
Keyboard and mouse (with a damp, lint-free cloth (not paper). Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn off the Num Lock light. NOTE: Do not use the arrow keys on the keyword cleaning. For a mouse with a roller ball...
User Guide
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... HDMI connector on the keyboard. If you want to connect analog speakers. Turn off your software program. Audio and speakers Symptom No sound is very low or unsatisfactory. Or 1 Right-click the Volume icon on the task bar, or use the monitor front panel Volume button to connect your computer (or speaker system). To resume from Sleep mode, press the Sleep button (select models only), or press the Esc key on the graphics card...
... HDMI connector on the keyboard. If you want to connect analog speakers. Turn off your software program. Audio and speakers Symptom No sound is very low or unsatisfactory. Or 1 Right-click the Volume icon on the task bar, or use the monitor front panel Volume button to connect your computer (or speaker system). To resume from Sleep mode, press the Sleep button (select models only), or press the Esc key on the graphics card...
User Guide
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I cannot remove a CD or DVD. Internet access (continued) Symptom Internet programs do not start . Possible solution Log in to your computer, and press the Eject button nearest the drive to open the tray. Ensure the disc is installed in the tray. If you suspect a problem with the label facing out and centered in a vertical position, standard-sized discs fit into the recess inside the computer. CD...
I cannot remove a CD or DVD. Internet access (continued) Symptom Internet programs do not start . Possible solution Log in to your computer, and press the Eject button nearest the drive to open the tray. Ensure the disc is installed in the tray. If you suspect a problem with the label facing out and centered in a vertical position, standard-sized discs fit into the recess inside the computer. CD...
User Guide
Page 44
... Device Manager window. 3 Click the plus sign (+) next to Sound, video and game controllers. 4 Right-click TV tuner (select models only), and then click Update Driver Software. 5 Select Search automatically for codec. Open the file in a supported format. If the correct codec is not available, check to disc. Open the video file in a video editor, and then resave the file in Windows Media Player. Ensure Windows Media Player is configured to download...
... Device Manager window. 3 Click the plus sign (+) next to Sound, video and game controllers. 4 Right-click TV tuner (select models only), and then click Update Driver Software. 5 Select Search automatically for codec. Open the file in a supported format. If the correct codec is not available, check to disc. Open the video file in a video editor, and then resave the file in Windows Media Player. Ensure Windows Media Player is configured to download...
User Guide
Page 45
... switch users, click the Start button, click the Arrow button next to Shut Down, and then click Switch User. Choose a user with the computer. A new device does not work. Restart the computer, and follow the instructions for Windows 7. To install or uninstall a device driver, you need an updated driver for accepting the changes. Troubleshooting and Maintenance 41 For Hewlett-Packard peripheral devices, visit the HP Web site at http://www.hp.com/support Ensure that all cables...
... switch users, click the Start button, click the Arrow button next to Shut Down, and then click Switch User. Choose a user with the computer. A new device does not work. Restart the computer, and follow the instructions for Windows 7. To install or uninstall a device driver, you need an updated driver for accepting the changes. Troubleshooting and Maintenance 41 For Hewlett-Packard peripheral devices, visit the HP Web site at http://www.hp.com/support Ensure that all cables...
User Guide
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... correct slot. Troubleshooting and Maintenance 45 Clean the contacts with a lint-free cloth and a small amount of the factory-installed software or hardware driver by using the Recovery Manager program. If your computer works improperly or stops because of the supported types: CompactFlash (I, II, and Microdrive), Memory Stick, Memory Stick Pro, MultiMedia, Secure Digital, SmartMedia, or xD. Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation. Some models may...
... correct slot. Troubleshooting and Maintenance 45 Clean the contacts with a lint-free cloth and a small amount of the factory-installed software or hardware driver by using the Recovery Manager program. If your computer works improperly or stops because of the supported types: CompactFlash (I, II, and Microdrive), Memory Stick, Memory Stick Pro, MultiMedia, Secure Digital, SmartMedia, or xD. Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation. Some models may...
User Guide
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... you use the system recovery program. When a new program is a software program that time and date. You can also set restore points manually. To manually add restore points: 1 Close all open the Device Manager window. 3 Click the plus sign (+) to expand the type of device you want to update or rollback. (For example, DVD/CD-ROM drives). 4 Double-click the specific item (for which you want to open programs. 2 Click the Start button, right...
... you use the system recovery program. When a new program is a software program that time and date. You can also set restore points manually. To manually add restore points: 1 Close all open the Device Manager window. 3 Click the plus sign (+) to expand the type of device you want to update or rollback. (For example, DVD/CD-ROM drives). 4 Double-click the specific item (for which you want to open programs. 2 Click the Start button, right...
User Guide
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... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...