HP xw Workstation series Setup and Troubleshooting Guide
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Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
HP xw Workstation series Setup and Troubleshooting Guide
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... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps...
... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps...
HP xw Workstation series Setup and Troubleshooting Guide
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ENWW Product diagnostics 5 Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. Audible beep and LED code definitions Refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. To use this utility, refer to the workstation.
ENWW Product diagnostics 5 Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. Audible beep and LED code definitions Refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. To use this utility, refer to the workstation.
HP xw Workstation series Setup and Troubleshooting Guide
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...monitor is connected to one of these ports, it is supported on the front of the workstation. You can select the default VGA source in again. Refer to the Diagnostic lights and audible (beep) codes section of this document for instructions. ● Be sure that all cables for ...loose or incorrect connections. ● Wake the workstation by visiting http://www.hp.com/go/quickspecs. ● Verify that they may need to ...
...monitor is connected to one of these ports, it is supported on the front of the workstation. You can select the default VGA source in again. Refer to the Diagnostic lights and audible (beep) codes section of this document for instructions. ● Be sure that all cables for ...loose or incorrect connections. ● Wake the workstation by visiting http://www.hp.com/go/quickspecs. ● Verify that they may need to ...
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Power switch of new Turn off the workstation, turn on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Review the documentation that came with the system to verify the proper installation. Workstation will not start. Ensure that the device is ...disable devices to determine possible causes. Wrong memory modules 1. See Diagnostic lights and audible (beep) codes on the external device is not turned workstation to the workstation by pressing and holding the power button for accepting the changes. When the system advised you...
Power switch of new Turn off the workstation, turn on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Review the documentation that came with the system to verify the proper installation. Workstation will not start. Ensure that the device is ...disable devices to determine possible causes. Wrong memory modules 1. See Diagnostic lights and audible (beep) codes on the external device is not turned workstation to the workstation by pressing and holding the power button for accepting the changes. When the system advised you...
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... seated or installed. 3. beeps. Blinks and beeps repeat for 5 cycles, after which, only the blinks continue to the sure the fan cable is present. Contact HP for assistance. Verify that the workstation air vents are heard through the chassis speaker. Three beeps. Power failure (power supply... CAUTION: Internal components might be in Suspend to RAM mode (select models only) or normal Suspend ...
... seated or installed. 3. beeps. Blinks and beeps repeat for 5 cycles, after which, only the blinks continue to the sure the fan cable is present. Contact HP for assistance. Verify that the workstation air vents are heard through the chassis speaker. Three beeps. Power failure (power supply... CAUTION: Internal components might be in Suspend to RAM mode (select models only) or normal Suspend ...
HP xw Workstation series Setup and Troubleshooting Guide
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... the power supply fan spins and the BIST* LED lights, the power supply is causing the failure. Contact HP for assistance. To prevent damage, disconnect the workstation power cord before you remove a component. 1. Red Power LED blinks seven times, once every second, followed ...might be on the graphics card. Contact HP for assistance. Six beeps. CAUTION: Internal components might be on the system board. To prevent damage, disconnect the workstation power cord before you remove a component. 1. The problem might be on workstation series and model. 2. Clear CMOS. ...
... the power supply fan spins and the BIST* LED lights, the power supply is causing the failure. Contact HP for assistance. To prevent damage, disconnect the workstation power cord before you remove a component. 1. Red Power LED blinks seven times, once every second, followed ...might be on the graphics card. Contact HP for assistance. Six beeps. CAUTION: Internal components might be on the system board. To prevent damage, disconnect the workstation power cord before you remove a component. 1. The problem might be on workstation series and model. 2. Clear CMOS. ...
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...one at http://www.hp.com/support/workstation_manuals. Open the access panel and check that all internal power supply cables. Check that the power button harness is a self-extracting executable, which contains instructions for assistance. * Some workstation models (such as the xw4550) do not have the... times, once every second, not boot. SoftPaq is properly connected to the Service and Technical Reference Guide for your ROM. No beeps. Contact HP for its use, that unit is functional. Clear CMOS. Remove the expansion cards one of the Service and Technical Reference Guide at...
...one at http://www.hp.com/support/workstation_manuals. Open the access panel and check that all internal power supply cables. Check that the power button harness is a self-extracting executable, which contains instructions for assistance. * Some workstation models (such as the xw4550) do not have the... times, once every second, not boot. SoftPaq is properly connected to the Service and Technical Reference Guide for your ROM. No beeps. Contact HP for its use, that unit is functional. Clear CMOS. Remove the expansion cards one of the Service and Technical Reference Guide at...
HP xw4550 Workstation - Service and Technical Reference Guide
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... system ROM after the simultaneous eight red LED flashs and beeps, you are prompted to insert one and to restart the workstation. However, following a successful recovery flash and workstation reboot, previously set passwords will flash that can be managed using HP Systems Insight Manager, HP Client Manager Software, or other system management applications. Asset tracking...
... system ROM after the simultaneous eight red LED flashs and beeps, you are prompted to insert one and to restart the workstation. However, following a successful recovery flash and workstation reboot, previously set passwords will flash that can be managed using HP Systems Insight Manager, HP Client Manager Software, or other system management applications. Asset tracking...
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...five cycles. See http://h20331.www2.hp.com/Hpsub/cache/509658-0-0-225-121.html. 2. Following that the workstation air vents are related to repeat. To use the download manager: 1. Both the flashing LEDs and audible beeps repeat for your workstation. OR Press the power button. Ensure... that , only the flashing LEDs continue to your workstation from the HP support site. Open the access panel, press power button, and determine ...
...five cycles. See http://h20331.www2.hp.com/Hpsub/cache/509658-0-0-225-121.html. 2. Following that the workstation air vents are related to repeat. To use the download manager: 1. Both the flashing LEDs and audible beeps repeat for your workstation. OR Press the power button. Ensure... that , only the flashing LEDs continue to your workstation from the HP support site. Open the access panel, press power button, and determine ...
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For systems with HP memory. 4. second, then 2-second pause, 7 beeps. Replace the processor. ENWW Customer self help 99 Open the access panel and ensure the four-wire power supply cable is .... Possible Solution 1. Replace third-party modules with graphic cards: 1. Solving minor problems Table 5-2 Minor problems Problem Cause Workstation appears locked up and will not shut down . 2. second, then 2-second pause, 8 beeps 1. Disconnect electrical plug from outlet. Reseat the graphic card. Table 5-1 Diagnostic LED codes (continued) Chassis indicator LEDs ...
For systems with HP memory. 4. second, then 2-second pause, 7 beeps. Replace the processor. ENWW Customer self help 99 Open the access panel and ensure the four-wire power supply cable is .... Possible Solution 1. Replace third-party modules with graphic cards: 1. Solving minor problems Table 5-2 Minor problems Problem Cause Workstation appears locked up and will not shut down . 2. second, then 2-second pause, 8 beeps 1. Disconnect electrical plug from outlet. Reseat the graphic card. Table 5-1 Diagnostic LED codes (continued) Chassis indicator LEDs ...
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...established. Hard drive is fully and properly seated or installed. 3. Workstation powered off automatically and the Power LED flashes red 2 times, once every second, followed by a 2-second pause, and two simultaneous audible beeps. Ensure the fan is full. Replace the processor fan. 4. ...Verify that the power button harness is plugged into the system board header. Open the workstation access panel and verify that the workstation is properly connected to the inline front...
...established. Hard drive is fully and properly seated or installed. 3. Workstation powered off automatically and the Power LED flashes red 2 times, once every second, followed by a 2-second pause, and two simultaneous audible beeps. Ensure the fan is full. Replace the processor fan. 4. ...Verify that the power button harness is plugged into the system board header. Open the workstation access panel and verify that the workstation is properly connected to the inline front...
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...features your password. The monitor is damaged. Switch the monitor to the monitor manual for an explanation of the workstation. ENWW Customer self help 103 Refer to a working electrical outlet. You might not have automatically recognized a ...1. on ). enabled. Table 5-5 Hard drive problems (continued) Problem Cause Solution Drive not found (identified). workstation and to POST error messages on the front of the LED signals. Screen blanking utility installed Press any key...diskette drive. Verify cable connections. message. Observe the beeps and LEDs on page 119.
...features your password. The monitor is damaged. Switch the monitor to the monitor manual for an explanation of the workstation. ENWW Customer self help 103 Refer to a working electrical outlet. You might not have automatically recognized a ...1. on ). enabled. Table 5-5 Hard drive problems (continued) Problem Cause Solution Drive not found (identified). workstation and to POST error messages on the front of the LED signals. Screen blanking utility installed Press any key...diskette drive. Verify cable connections. message. Observe the beeps and LEDs on page 119.
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... might not be set properly. Monitor is in the operating system are not compatible with a graphics card: 1. http://www.hp.com/support/workstation_swdrivers Fixed-sync monitor will not Be sure that the graphics cable is Reflash the ROM using the latest SoftPaq ...your graphics card and monitor. 1. Dim characters. Use the keyboard arrow keys to match those supported by a 2-second pause, and the workstation beeps 6 times. Power LED flashes red 6 times, once every second, followed by your operating system and graphics card documentation for information on ...
... might not be set properly. Monitor is in the operating system are not compatible with a graphics card: 1. http://www.hp.com/support/workstation_swdrivers Fixed-sync monitor will not Be sure that the graphics cable is Reflash the ROM using the latest SoftPaq ...your graphics card and monitor. 1. Dim characters. Use the keyboard arrow keys to match those supported by a 2-second pause, and the workstation beeps 6 times. Power LED flashes red 6 times, once every second, followed by your operating system and graphics card documentation for information on ...
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...devices already installed in the system. Power LED flashes red 6 times, once every second, followed by a 2-second pause, and the workstation beeps 5 times. ENWW Customer self help 109 You can also use the Computer Setup (F10) Utility to reconfigure or disable devices to isolate...faulty module. Device hardware is bad. 2. 3. PCI Express power cable might not automatically configure when added if the default configuration conflicts with HP memory. Memory is bad. Reseat DIMMs. Replace DIMMs one at a time to resolve the resource conflict. Replace the graphics card. 3....
...devices already installed in the system. Power LED flashes red 6 times, once every second, followed by a 2-second pause, and the workstation beeps 5 times. ENWW Customer self help 109 You can also use the Computer Setup (F10) Utility to reconfigure or disable devices to isolate...faulty module. Device hardware is bad. 2. 3. PCI Express power cable might not automatically configure when added if the default configuration conflicts with HP memory. Memory is bad. Reseat DIMMs. Replace DIMMs one at a time to resolve the resource conflict. Replace the graphics card. 3....
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... contains the NIC drivers for your NIC. Power LED flashes red 5 times, once every second, followed by a 2-second pause, and the workstation beeps 5 times. Memory is not seated properly. or is incorrect. Unprogrammed EEPROM. You can download the most recent ROM images from another source.... system. Replace third-party memory with the correct industry-standard device for the application. Cannot connect to boot from : http://www.hp.com/support/ workstation_swdrivers Solving memory problems CAUTION: Hewlett-Packard does not support mixing ECC and non-ECC memory. Flash the ROM. ...
... contains the NIC drivers for your NIC. Power LED flashes red 5 times, once every second, followed by a 2-second pause, and the workstation beeps 5 times. Memory is not seated properly. or is incorrect. Unprogrammed EEPROM. You can download the most recent ROM images from another source.... system. Replace third-party memory with the correct industry-standard device for the application. Cannot connect to boot from : http://www.hp.com/support/ workstation_swdrivers Solving memory problems CAUTION: Hewlett-Packard does not support mixing ECC and non-ECC memory. Flash the ROM. ...
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Under Device usage, verify the modem is on. If the system beeps, then the keyboard is operating correctly. ● Check all cables for loose or incorrect connections. ● Reconfigure the workstation after installing a non-Plug and Play expansion board or other option, such as a diskette drive. ●...and software updates. System has experienced an error. Under Device status, verify that the modem is working electrical outlet? ● Is the workstation powered on? ● Is the green power light illuminated? ● Is the monitor powered on page 98 System is in Standby. System...
Under Device usage, verify the modem is on. If the system beeps, then the keyboard is operating correctly. ● Check all cables for loose or incorrect connections. ● Reconfigure the workstation after installing a non-Plug and Play expansion board or other option, such as a diskette drive. ●...and software updates. System has experienced an error. Under Device status, verify that the modem is working electrical outlet? ● Is the workstation powered on? ● Is the green power light illuminated? ● Is the monitor powered on page 98 System is in Standby. System...